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Job Description
POSITION OVERVIEW
Applications Accepted From:ALL PERSONS INTERESTED
PN#36790
Division: Digital Strategies
Section: TECHLink
Reporting Location: Various
Workdays & Hours: MONDAY - SUNDAY 8:00 AM - 8:00 PM*
*Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:
The Houston Public Library seeks an energetic, customer service oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base as the Senior Library Technology Specialist at a TECHLink location. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.
The Senior Library Technology Service Specialist will:- Serve as the assistant manager to lead the daily activities of staff and volunteers;
- One-on-one or in small groups, assists with 3D printing, laser cutting, digitization, scanning, custom embroidery, robotics, virtual reality headsets and digital artistry.
- Guides customers in video production activities including recording and editing video; using green screen technology and teleprompters; and multiple microphone setups.
- Assists customers in music production, recording vocals, live and virtual instruments, mixing and editing digital audio, and creating streaming media content.
- Develops and conducts group workshops on various technologies and maker space devices.
- Facilitates workshops on using Microsoft Products (Excel, PowerPoint, MS Word), Adobe applications (Photoshop, Premiere, Dreamweaver), digital animation, creating multimedia presentations, music and video production.
- Conducts outreach to neighborhood institutions and organizations as needed; examples are neighborhood civic clubs and elementary schools and community colleges.
- Troubleshoots equipment and computer problems; attempts solutions before escalating to Desktop Support team or for manufacturer or third-party repair.
- Installs software upgrades and new technology hardware at their respective location.
- Gathers or collects data to generate reports, activity logs, and related utilization information.
- Evening and Saturday hours as needed to ensure adequate coverage for service operations.
- Perform other duties as assigned
Applicants are encouraged to submit a Cover Letter and Resume when applying.
WORKING CONDITIONS
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED
EXPERIENCE REQUIREMENTS
Three (3) years customer service experience working in an environment providing or supporting technology services.
LICENSE REQUIREMENTS
A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).
PREFERENCES
Experience providing programming and services in a library setting.- Proficient computer skills working with both hardware and software;
- Experience working with people of diverse backgrounds;
- Ability to communicate effectively orally and in writing;
- Strong interpersonal skills and the ability to collaborate with others;
- Experience working with children and families; and
- To better serve our diverse communities, fluency in a foreign language is highly preferred.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the
Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1439.
If you need special services or accommodations, 832-393-4897 (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 11 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
Closing Date/Time: 7/23/2025 11:59 PM Central -
ABOUT THE COMPANY
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Houston Airport System
Show moreOUR STOREY | HOUSTON AIRPORT SYSTEM
The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.
OUR MISSION
We exist to connect the people, businesses, cultures and economies of the world to Houston.
OUR VISION
Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.
OUR HISTORY
In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.
As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.
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