Program Assistant - Driver License Bureau

Program Assistant (Driver License Bureau)

Department of Revenue

Annual Salary: $44,854.80 annually

Location: This position will be located at 301 W. High St., Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Maintain team member information, customer profiles, and troubleshoot issues in the contact center software for both the Driver License Bureau and the Motor Vehicle Bureau.
• Utilize contact center software to perform quality review of team members who receive incoming calls. Tracking quality score of each call using an excel spreadsheet. Assist supervisors with coaching and training opportunities based on call reviews.
• Inter-department meetings with leadership, supervisors and team members to provide feedback on productivity, trends, process improvements, and training opportunities.
• Correspond with internal and external customers via email, inbound/outbound phone calls, and live chat.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy

Effective Writing Team Building Abilities

Excellent Customer Service Self-directed

Attention to Detail Clear Communication

QUALIFICATIONS:

A Bachelor’s degree from an accredited college or university in a closely related field such as: Business or Public Administration, Economics, Finance, Industrial Engineering, Engineering Management

and,

One or more years of professional experience analyzing operations and developing improved managerial procedures and practices.

Additional Requirements :

This position requires the candidate to work independently, have good organizational, written and verbal communication skills, and be able to prioritize duties and adjust as priorities change.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all.

The State of Missouri is an equal opportunity employer.

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• State of Missouri

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