Information Systems Intern (ADMIN INTERN – NC)

DESCRIPTION

This is an unclassified, non-career position. Non-career employees are allowed a maximum of 1600 work hours available over a 12-month period. Non-career employees are not typically eligible for health/dental/vison benefits; however, may be eligible for sick leave benefits. This is an at-will temporary, part-time position.

THE DEPARTMENT
Long Beach Utilities provides safe, clean, reliable and affordable water, gas, and sewer services to the Long Beach community. The service area supports 500,000 customers, represented by 90,000 water accounts, 145,000 gas accounts and 90,000 sewer accounts in 52 square miles. This service area includes Long Beach’s downtown core, waterfront accounts, suburban areas and dense multifamily portions of the region. The department also provides natural gas service to residents and businesses in the City of Signal Hill.

Water. Every day, Long Beach Utilities treats 32 million gallons of drinking water at the Long Beach Groundwater Treatment Plant (GWTP) and distributes this water after blending with imported water, to 90,000 households and businesses throughout the City of Long Beach. The GWTP also hosts a California Environmental Laboratory Accreditation as a Certified Water Quality Laboratory, which performs 60,000 to 70,000 water quality testing to ensure the high quality of the drinking water.

Gas. As a municipal utility, Long Beach Utilities’ natural gas rates and policies are established by the Board of Utilities Commission, consisting of five residents of Long Beach. The City Charter requires Long Beach rates to be comparable to the rates charged by surrounding gas utilities for similar types of service. In the region, the Southern California Gas Company is the only other natural gas utility providing similar service and serves as the market benchmark. The City of Long Beach natural gas service territory includes the cities of Long Beach and Signal Hill, and sections of surrounding communities including Lakewood, Bellflower, Compton, Seal Beach, Paramount, and Los Alamitos.

Sewer. Long Beach Utilities owns, operates and maintains over 700 miles of sanitary sewer lines, safely collecting and delivering over 40 million gallons of wastewater per day to the Sanitation Districts of Los Angeles County for treatment.

To learn more, visit LBUtilities.org .

THE POSITION
The Long Beach Utilities (LBU) Department has an immediate opening for two Administrative Intern Non-Career position in the Geographic Information Systems (GIS) and Management Information Systems (MIS) section within the Management of Information Systems (MIS) Division. The MIS Division for LBU is responsible for ensuring continuous network connectivity and supporting internal customers through desktop, software applications and mobile field device troubleshooting and resolution The position is working in-person at 1800 E Wardlow Rd, Long Beach, CA 90807.

EXAMPLES OF DUTIES

The Admin Intern-NC in the GIS section will perform the following duties:

• Work with ArcGIS Pro and ArcMap;
• Create and print maps using existing layers for staff use;
• Query and sort attributes to prepare GIS data reports from existing data layers;
• Update existing GIS layers from Engineering As-builts;
• Practice open communication customer service while fostering a positive working relationship with staff;
• Performs other related duties as required.

The Admin Intern-NC in the MIS section will perform the following duties:

• Windows Desktop and Helpdesk support;
• Respond to user requests for service, troubleshoot problems and help develop solutions;
• Travel to the Water, Treatment Plant, and Gas campuses to t roubleshoot PC hardware, operating system, basic application software we use in the city;
• Troubleshoot office suite, Adobe suite, and third-party software pertain to a department function;
• Perform minor repairs to equipment and be able to arrange for other services needs;
• Identify and report system issues to vendors and be able to test resolution of said issues to vendors;
• Provide user training for onboarding and basic hardware and software use;
• Assist with Audio and Video system operation for meetings;
• Practice open communication customer service while fostering a positive working relationship with staff;
• Practice ITIL best practices;
• Data security best practices;
• Performs other related duties as required.

REQUIREMENTS TO FILE

MINIMUM REQUIREMENTS:

• The internship is open to undergraduate or graduate students pursuing a degree, or those who have recently graduated with a degree (within the past year) in Computer Science, Cyber Security, I.T. Support and Administration, Networking, Geographic Information Systems, Geography, Civil Engineering, Planning, Geology, or a closely related field.

• Ability to work approximately 25 - 40 hours per week

* *Proof of required documents, such as degree or transcripts, must be uploaded to the online application at the time of filing. Any proof submitted must contain either the applicant's name or other identifying characteristic on the form. Degrees must indicate the field of study and transcripts must indicate field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalence at the time of filing.

DESIRABLE QUALIFICATIONS:

• GIS Intern - Training or experience using ESRI ArcGIS software including ArcGIS Pro and ArcMap
• MIS Intern - Training or experience with CompTIA A+, Network+, Security+, Microsoft Certified, AWS Certified, Google IT Support Professional Certificate, and various vendor-specific certifications.
• Soft Skills (e.g. problem-solving, communication, adaptability, critical thinking, and teamwork)
• A valid driver’s license, or the ability to arrange necessary and timely transportation for field travel, may be required for some assignments.

SUCCESSFUL CANDIDATE WILL DEMONSTRATE:

• Excellent organizational and time management skills;
• Ability to multi-task and manage competing priorities;
• Ability to work effectively with staff and management at all levels of the department;
• Excellent oral communication and interpersonal skills;
• Strong attention to detail.

SELECTION PROCEDURE

APPLICATION PROCESS
This recruitment will close at 11:59PM PST, on Friday, August 8, 2025. To be considered, applicants must submit an online application, resume, cover letter, and copy of transcripts or copy of diploma in PDF format. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration.

Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact Daisy Flores at Daisy.Flores@lbwater.org or (562) 570-2410 and Melissa Adrover at Melissa.Adrover@lbwater.org or (562) 570-2397.

EQUAL OPPORTUNITY
The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices. We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit. If you believe that you have been unjustly disqualified based on minimum qualifications for an unclassified job opportunity, you have the right to appeal the decision. Find out more about the Applicant Appeal Process by visiting Applicant Appeal Process (longbeach.gov) .

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please contact Daisy Flores at Daisy.Flores@lbwater.org or (562) 570-2410.

For technical support with your governmentjobs.com application, please contact (855) 524-5627.

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Closing Date/Time: 8/8/2025 11:59 PM Pacific

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• City of Long Beach

• 5625707057

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