Strategic Operations Coordinator

Strategic Operations Coordinator

Strategy & Performance Division

Harry S Truman State Office Building - 301 W. High Street

Jefferson City, MO

SALARY (based upon credentials): $55,000 - $65,000

Come join the team that is committed to operationalizing data and creating strategies that effectively deliver best-in-class services and support for our customers. We are in search of a motivated and proactive team player who is ready to grow and share expertise throughout the organization. This individual will be eager to deliver on accessible and actionable data through data management, governance, analysis, and visualization.

Your role will include:

Support development of actionable data collection, analyses and visualizations.

• Support efforts to conduct internal and external surveys and analyze results to gain actionable insights.

• Perform customized analysis and visualization of operational and experience data.

• Create effective visualizations utilizing tools, such as Tableau, Qualtrics, Salesforce, Asana, and Smartsheet.

Facilitate the growth of the department’s data literacy, analysis, and visualization skills, and support effective data management.

• Deliver subject matter expertise, technical assistance, and effective communication of data skills and concepts, including Excel and Tableau to internal customers.

• Promote data literacy and skills by monitoring and ensuring access to data training, resources, and tools, and ensuring best practices are utilized.

• Support the statewide Operational Excellence community and ShareMO.

• Encourage and support data management and governance improvements, to include maintaining awareness of AI tools and capabilities.

Support and coordinate Strategic Initiatives across the department.

• Support process improvement projects across the department.

• Assist with the coordination of Strategic Initiatives and provide support to the project owners with learning tools and techniques of effective project management and process improvement.

• Facilitate organizational change through change management techniques.

Qualifications:

• Six or more years of relevant experience. This can be obtained through a combination of work experience and completion of a bachelor’s degree in a relatable field.

• Lean Six Sigma Green belt certification or higher.

Demonstrated Knowledge, Skills, and Abilities:

• Operationalize Data

o Strong in intermediate data analysis and visualization, utilizing tools such as Excel and Tableau.

o Competent in data literacy concepts.

o Experience working with complex and unstructured primary data sources preferred.

• Competencies

o Strong attention to detail, analytical skills, and logical reasoning.

o Curiosity and motivation to learn new things and teach others.

o Sharp problem solving and critical thinking skills.

o Successful at inspiring trust and developing strong interpersonal relationships.

o Succinct, persuasive & clear in written and oral communication.

o Ability to define, lead, and manage multiple tasks as part of a larger project.

o Ability to take initiative and is a self-starter.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions about this position, please contact DED Human Resources at HRHelpdesk@ded.mo.gov .

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• State of Missouri

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