Administrative Support Assistant-Springfield Diagnostic Laboratory

Job Location: Springfield, Missouri - Position will be located in the Springfield Veterinary Diagnostic Laboratory building, 701 N Miller Road, Springfield, Mo 65801.

Why you’ll love this position:

The Animal Health Diagnostic labs operate under the direction of the State Veterinarian. The division of Animal Health plays a crucial role for the Missouri Department of Agriculture and our labs help us to detect, control and eradicate livestock diseases that threaten the profitability, movement, and marketability of Missouri's livestock and livestock products. The Springfield laboratory also conducts meat and meat product testing for the Missouri Meat Inspection Program as well as milk and milk product testing for the State Milk Board.

We are looking for a full time Administrative Support Assistant to fill a critical role at our busy, fast paced Springfield laboratory. If you have a passion for agriculture, like interacting with people and want to make a difference every day in the lives of Missourians, this may be the job for you!

• Perform customer service by answering phone calls, replying to emails, and greeting visitors to the lab.
• Manage a multi-line phone system .
• Maintain a customer contact log and complaint log.
• Receive, accession, and distribute daily sample submissions throughout the lab.
• Perform data entry for most test submissions to the lab.
• Prepare and distribute monthly test reports.
• Prepare, ship, and invoice customer supply orders.
• Scan, file, and archive daily bench records, submission forms, and worksheets from the lab.
• Distribute client reports and Coggins reports via email, fax, and USPS.
• Scan and send invoices and packing slips to the billing department daily.
• Keep inventory of office supplies and request orders as needed .
• Maintain lab safety at all times by following safe handling and quality control processes and wearing proper protective gear. This includes maintaining a sterile lab environment to avoid any cross-contamination of specimens and samples.
• Prepare and send monthly reports for Trich testing, BVD testing and EIA testing
• Participate in meetings and record meeting minutes.
• Attend training conferences and seminars.
• Other duties as assigned

Minimum Qualifications:

• High school diploma or GED equivalent AND 1-3 years of relevant clerical experience.
• Must possess a valid Missouri Driver License .
• Ability to work Monday - Friday, 8am - 5pm.
• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to effectively use Microsoft Excel, Word, Outlook, and other software applications in the performance of duties.
• Ability to use 10-key keypad.
• Ability to be both a productive individual and team member.
• Ability to represent the department in a professional manner.
• Ability to prioritize work based on the type of incoming samples.
• Ability to multi-task, identify and prioritize tasks, standardize procedures, and provide feedback to the program.
• Ability to work as a team with scientists and managers.
• Ability to work independently and complete task in a high volume, fast-paced environment.

Preferred Qualifications:

Excellent attention to detail and high-level organizational skills, as well as possess the ability to multitask and manage time effectively. Strong customer service and communication skills that will foster a team environment. Excellent computer skills, data entry skills, report generating skills, and knowledge of LIMS (Laboratory Information Management System) and Ideagen Quality systems (Qualtrax). Knowledge of animal agriculture industry or agriculture related field.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Benefits:

• 3 weeks paid vacation; 3 weeks paid sick leave; 13 paid holidays
• Health (medical, dental, vision) and free life insurance
• Retirement
• Up to $75/month match on savings plan
• 6 weeks paid leave for birth or adoption

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions about this position please contact: hr@mda.mo.gov

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• State of Missouri

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