Desktop Support Technician - Help Desk

Description

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.

The Desktop Support Technician is part of the Help Desk team and provides technical assistance, support, and maintenance for the County's computers, related computer equipment, telephones, and audio/video equipment to deliver a high level of availability and reliability. The Desktop Support Technician is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.

Examples of Duties

• Provides end-user support and customer service as the initial point of contact on the IT Help Desk.
• Responds to service requests in a proactive and timely manner.
• Maintains user identity and access rights for various systems, including network, access control, etc.
• Installs, tests, and troubleshoots computer hardware, software, and peripheral equipment for various County computer systems.
• Troubleshoots and installs telephone equipment.
• Troubleshoots audio / visual systems.
• Provides mobile device support.
• Maintains hardware inventory and portions of Active Directory.
• Follows all county security and privacy policies and best practices to protect county information and assets within his/her control.
• Maintains documents and files related to work completed.
• Creates and generates reports as needed.
• Confers with department heads and elected officials to schedule computer installation and maintenance.
• Regular and punctual attendance is required.
• Performs other related duties as required.

Minimum Qualifications

• High School Diploma or GED and a minimum three years of experience in a related field; or an equivalent combination of education and related experience required.
• Bachelor's Degree preferred.
• Position may require various computer or technical-related certifications.
• Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.
• Must not have any Class B misdemeanor or higher convictions or deferred adjudications.

Department of Technology Services Mission Statement:

To serve Denton County taxpayers by providing technology-related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.

The Department of Technology Services commits to the following core values:

• To deliver service with integrity and respect.
• To respond to the technology needs of the County in a proactive and timely manner.
• To meet the technology needs of the County with consistency, agility, flexibility, and foresight.
• To manage technology resources in a fiscally conservative manner.
• To develop a technology team that is passionate about serving the needs of the County.
• To support and understand each member of our team both personally and professionally.
• To encourage positive attitudes, teamwork, and open communication.

Supplemental Information

To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list.

Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.

*Note: These benefits are not includedfor Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.

Denton Countyis an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

Family Medical Leave:Denton Countyemployees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.
The FMLA provides for up to 12 weeks of job-protected leave

• for the birth, adoption, or placement of a child for foster care
• to care for a child, spouse, or parent with a serious health condition
• for an employee with a serious health condition

Employees who will be away from work for one of these reasons should contact Human Resources for additional information. When possible, an employee should provide at least 30 days advance notice. In the case of an emergency, notification should be made as soon as possible.

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlasp.pdf

Closing Date/Time: Continuous

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• Denton County

• 940-349-3088

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