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Job Description
The Missouri State Public Defender (MSPD) is an agency dedicated to providing legal representation to individuals who are unable to afford an attorney in criminal cases. We are committed to upholding the constitutional right to counsel and ensuring fair and just legal proceedings for all citizens.
MSPD is seeking a detail-oriented and reliable Operations Assistant to support the daily operations of our Columbia-based office. This position is ideal for someone who thrives in a service-oriented environment and enjoys supporting a mission-driven team. You’ll play a critical role in maintaining front office operations, supporting internal departments, and ensuring effective communication and client service. If you value professionalism, teamwork, and organizational efficiency, this position offers a dynamic and rewarding opportunity to make a difference.-
- Serve as front desk receptionist: greet visitors, answer phones, handle mailroom functions, and maintain a professional office environment
- Monitor and respond to email inboxes
- Assist with processing applications for public defender services and determining client eligibility
- Accept and process client fee payments, prepare bank deposits, and maintain lien & recoupment records
- Print and mail debt offset notices; monitor L&R database for missing or incorrect information
- Prepare and ship USPS and UPS mail; maintain addresses in the UPS system
- Maintain organized and well-stocked mailroom and supply areas
- Provide administrative support to Human Resources, Financial, and IT departments
- Assist with scanning, redacting, and releasing client files
- Transfer and track scheduled collect calls
- Support updates to MSPD internal documentation systems and databases
- Assist with basic office facility duties, such as recycling and ensuring common areas are in good order
- Serve as front desk receptionist: greet visitors, answer phones, handle mailroom functions, and maintain a professional office environment
Minimum Qualifications:- Three years of experience in office or customer service-oriented work
- Post-secondary education may be substituted for required experience
Preferred Skills:-
- Strong communication and organizational skills
- Proficiency with Microsoft Office and database systems
- Ability to multitask in a fast-paced environment
- Commitment to professionalism and attention to detail
- Strong communication and organizational skills
This is a full-time position based in Columbia. The successful candidate will receive competitive compensation and State of Missouri benefits that include a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Learn more about benefits at https://publicdefender.mo.gov/employment/working-for-mspd/benefits/ Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found https://pers.oa.mo.gov/applicants
Human.Resources@mspd.mo.gov
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ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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