ADMINISTRATIVE SUPERVISOR

POSITION OVERVIEW

Applications accepted from: City of Houston Employees Only

Section: Solid Waste Management
Reporting Location: Houston, Texas
Workdays & Hours: Monday - Friday, 8am-5pm*
*Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Administrative Supervisor is responsible for leading and managing a team that provides administrative and operational support to executive leadership while ensuring effective coordination of solid waste service requests. This position plays a critical role in maintaining efficient workflow, promoting customer service excellence, and fostering a high-performance team environment. The ideal candidate is detail-oriented, highly organized, and skilled in both staff supervision and operational coordination.

Key Responsibilities:

• Supervise, train, and evaluate administrative support staff serving the executive team and operational divisions.

• Ensure timely and accurate coordination of incoming solid waste service calls, including routing, documentation, and follow-up.

• Manage office workflows, maintain scheduling for executive staff, and coordinate departmental communications.

• Develop and implement standard operating procedures to streamline administrative processes and service request handling.

• Monitor staff performance, assign daily responsibilities, and provide ongoing coaching and feedback.

• Maintain databases and reporting tools related to service calls, staffing, and administrative performance metrics.

• Liaise with internal departments and external stakeholders to resolve issues related to service requests or administrative functions.

• Support budget preparation by compiling relevant data and tracking administrative expenditures.

• Uphold departmental standards for professionalism, confidentiality, and customer service.

Working Conditions
This position is physically comfortable; the individual has discretion about walking, standing, etc.

This is a Solid Waste Management position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field.

EXPERIENCE REQUIREMENTS
Three years of experience in personnel, administration, accounting or a closely related field are required.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1- 6.* *

Preference will be given to applicants that have prior experience in the following :

• Strong leadership and team management skills .

• Ability to manage priorities in a fast-paced envieonment.

• Excellent communication and interpersonal skills .

• Proficiency in Microsoft Office Suite and famili arity with service management software.

• Knowledge of customer service principles and problem-resolution techniques.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 22

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0203.

If you need special services or accommodations, call 832-393-0203. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 4/16/2025 11:59 PM Central

• 

• Houston Airport System

• 2812331839

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