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Job Description
Description
SALARY:
$20.43 - $24.83 / Hour
OPENING DATE: 4/7/25
CLOSING DATE: Continuous, the application filing may close any time after ten days from the issue date of this job announcement if sufficient qualified applications have been received. Postmarks are not acceptable; therefore, it is important to submit your application as soon as possible. First application review on April 21, 2025.
THE POSITION: Under general supervision, provides public contact and recordkeeping work related to the operational, financial and commercial records for assigned enterprise operations and to provide a wide range of account information and service customers and the general public; and performs related work as required.
Representative Duties
The following typical tasks and responsibilities are representative of this class. They are descriptive, not limiting. Essential Duties: Interacts with customers, coordinates services and processes billing and service request; Receives on-and-off orders for utility service by telephone, correspondence and in person; Reviews customer records to apply appropriate utility rates; Establishes deposit amounts from written guidelines for new utility users and authorize deposit refunds; Processes new service applications and assessment fees ensuring City requirements are met. Click here for full job description.
Minimum Qualifications
Applications will be accepted only from those applicants who clearly demonstrate on the COMPLETED application & supplemental questionnaire that they meet the below requirements:- Graduation from high school or GED; AND
- Two (2) years’ experience in sales or service field with high contact with public; OR
- An equivalent combination of education, training, certification and experience which provides the capabilities to perform the described duties.
- Possession of a valid Class “C” driver's license
OTHER MINIMUM QUALIFICATIONS: Knowledge of: Customer service methods related to assigned program area; Modern office practices, procedures, and equipment; Business English and math; Computer applications related to work; Basic research methods and techniques. Ability to: Provide quality customer service to the public; Keep detailed and complex records; Listen and effectively respond to a variety of requests for information; Communicate effectively with diverse populations; Recognize potentially sensitive and emotional scenarios with empathy and tact; Understand and carry out oral and written instructions in order to effectively present ideas; Communicate clearly and concisely, orally and in writing; Establish and maintain effective working relationships with employees, the public and external vendors; Operate a personal computer and applicable software.
Examination (Weighted: 100%)
May 1, 2025 (Tentative)
An appraisal will be made of the applicant's experience, education, training, certification, knowledge, skills, abilities, and personal qualifications for the position. A minimum passing score of 70% is required.
NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly completed in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications must be shown on the application, resume, supplemental questionnaire, and typing certificate; otherwise, the application may be rejected. NOTE: POSTMARKS will not be accepted Resumes will NOT be accepted in lieu of COMPLETED application.
Full Summary of Benefits by Bargaining Unit:- Blue & White Miscellaneous Unit
- Fire Safety Unit
- Police Safety Unit
- General Supervisory & Management Unit (coming soon)
1-4 years of service: 10 days per year.
5-13 years of service: 15 days per year.
14+ years of service: 20 days per year.
VACATION - FIRE SAFETY SHIFT PERSONNEL ONLY:
1-4 years of service: 4.68 (24-hr. duty shifts)
5-15 years of service: 7.02 (24-hr. duty shifts)
16+ years of service: 9.36 (24-hr. duty shifts)
HOLIDAYS: 13 paid holidays per year.
SICK LEAVE: Earned at the rate of one working day per month of service to a maximum of 120 days; portions therafter may be convertible.
ADMINISTRATIVE LEAVE: 10 days per year for General Supervisory and Management employees.
INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the City's Employee Benefit website for detailed information (rates and plan information).
RETIREMENT: Benefits are provided by the City's participation in the Public Employee's Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement websitefor additional information. -
ABOUT THE COMPANY
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City of Bakersfield
Show moreAt over 413, 000 residents within the City of Bakersfield and another 100,000 in the metro area,
Bakersfield is the ninth largest city in California, ranked between Oakland and Anaheim. Uniquely placed
geographically, the successful candidate will be no more than a couple of hours drive from all things California,
whether that’s Disneyland, the Pacific Ocean, Sequoia’s Big Trees and Yosemite’s waterfalls, or the thrill of skiing
at Mammoth Mountain. Right here at home, the 30-mile paved Kern River Parkway Trail winds through preserved
riparian habitat where you might see rabbits, roadrunners, and other protected wildlife. Sunny year round,
Bakersfield does get hot in the summer, but this region’s Mediterranean climate provides for an
all-seasons lifestyle. Bakersfield is the nation’s top city for family activities. For more information
on things to do in Bakersfield, please visit The Visit Bakersfield Website.
The Bakersfield City Council is composed of seven members elected from the seven wards of the City on a nonpartisan basis to serve overlapping four-year terms. The Mayor is elected at-large to serve a four-year term as presiding officer at Council meetings and as the head of the City for legislative and ceremonial purposes.
The City’s tagline is “The Sound of Something Better” and our team strives to better the community on behalf of the residents we serve each and every day. The City also strives to ensure all team members are provided with a supportive and fulfilling working environment, with emphasis placed on professional development opportunities and career advancement planning. Our team members are frequently encouraged to participate in the City’s employee incentive, wellness and leadership development programs that are offered throughout the year, as well as position-specific training and educational opportunities. Employment with the City of Bakersfield is more than a job, it is being part of something better.
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