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Job Description
Taxation Division - Business Tax Bureau - Correspondence and Local Tax Section
Lead Customer Service Representative Non-Supervisory Local Tax
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The Local Tax Team processes and responds to political subdivision and business inquiries regarding sales tax, vendors use tax, and consumers use tax distributions, E911 fee distribution, Medical and Adult Use Marijuana account balancing, and tax rate issues. Our vision is to provide every customer the best experience every time.
Top important responsibilities of this position:
• Process E911 returns and payments.
• Process Marijuana returns and payments.
• Process the monthly E911 distribution.
• Process balancing of Marijuana Accounts
• Respond to customer inquiries either by letter, email or phone call.
• Participate in cross education of job functions within the Local Tax section and also have the opportunity to learn job functions in other areas of the Taxation Division.
Minimum Qualifications- Possess a high school diploma or proof of high school equivalency (GED)
- Experience in clerical or office related work.
- Have a commitment to customer service
Preferred Qualifications- Must be self-motivated
- Proficient with Microsoft Office and Excel
- Able to pay attention to details and accuracy in work production
- Proficient in data entry
Core Competencies Needed:- Strategic thinker
- Fast paced
- Computer literacy
- Effective writing
- Self-directed
- Attention to detail
- Clear communication
- Ability to meet deadlines
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
If you have questions about this position please contact:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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