Revenue Recovery Officer II

The Job

San Bernardino County is recruiting for Revenue Recovery Officers II to work in a fast-paced, high-volume collections environment and using a variety of methods to collect delinquent revenues due the County. Revenue Recovery Officers II manage large caseloads of delinquent accounts and investigate, analyze, and determine the best course of action to resolve debt; establish payment schedules; conduct field calls; appear in court; and interpret court orders and laws to ensure compliance.

Current vacancies exist at the Auditor-Controller/Treasurer/Tax Collector (ATC) office. The eligible list established from this recruitment will be used to fill current and future vacancies as they occur throughout the County.

For more detailed information, please refer to the Revenue Recovery Officer II job description.

The eligible list established by this recruitment may also be used to fill vacancies throughout the County as well as in the San Bernardino County Fire Protection District and Special Districts Department. Applicants will be asked to indicate their availability and preference for referral to the different agencies in the Supplemental Questionnaire.

The San Bernardino County Fire Protection Districtand Special Districts Department are separate entities from San Bernardino County , and as such, compensation and benefits for their positions are set forth in a different Memorandum of Understanding (MOU), Fire Auxiliary Services Unit.

COMPETITIVE SALARY & BENEFITS

Annual Across the Board Salary Increases on February 2026*
Bi-annual step increases of 2.5% up to Step 14

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

• Medical and Dental: Family Coverage
• Vision: Employee Coverage
• Premium Subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified health care expenses

• Up to 4 weeks with accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect attendance leave
• Flexible 9/80 work schedule (in some departments)

• Generous Pension
• Retirement reciprocity may be available!
• 457(b) Deferred
• Retirement Medical Trust

DCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan -Short & Long Term Disability - Wellness Program Commuter Services - Employee Discounts - Annual Tuition Reimbursement

For additional information click here .

CONDITIONS OF EMPLOYMENT


1) Travel throughout the County may be required, and employees will be required to make provisions for such transportation.

2) A successful background check, including credit, is required prior to assignment.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

* Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.

Minimum Requirements

CANDIDATES MUST MEET THE FOLLOWING REQUIREMENT:
EXPERIENCE
Must possess two (2) years of full-time experience collecting on a large caseload of delinquent accounts for a governmental or third-party collection agency, hospital, or closely related environment. Primary duties MUST include full-time responsibility initiating and receiving collection calls, investigating financial information to determine debtor's ability to pay, applying skip tracing techniques, and recommending and expediting legal action. Qualifying experience includes collecting on one or more of the following: government debt, medical bills, credit card, unsecured/secured retail debt, OR personal loans.

Note: Accounts receivable collections experience is not considered qualifying.

All work experience must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.

Desired Qualifications

The ideal candidate's background includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collection Practices Act, legal codes, court procedures, precedents, current laws, and governmental regulations pertaining to the collection of delinquent accounts (i.e., unsecured/secured debt, personal loans, medical bills, or government debt). The ideal candidate will be a self-assured and persuasive individual with excellent interpersonal and public contact skills, have the ability to successfully handle conflicts, multi-task, work well under pressure, have experience handling a high volume of delinquent accounts, and public sector collections experience. Experience utilizing multiple on-line skip tracing resources for the purposes of debt collection is highly desirable.

The ideal candidate's background for the Auditor-Controller/Treasurer Tax Collector includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collections Practices Act, legal codes, court procedures, precedents, current laws, and government regulations pertaining to the collection of delinquent accounts (i.e., unsecured/secured debt, personal loans, medical bills, or government debt). The ideal candidate will be a self-assured and persuasive individual with excellent interpersonal and public contact skills, have the ability to successfully handle conflicts, multi-task, work well under pressure, have experience handling a high volume of delinquent accounts, and public sector collections experience. Experience utilizing multiple on-line skip tracing resources for the purposes of debt collection and substantial experience in determining appropriate course of action in case management is highly desired.

The ideal candidate's background for Arrowhead Regional Medical Center includes practical knowledge with health insurance billing forms, utilization review, governmental and health plan billing requirements and reimbursement methodologies. Additionally, experience with various insurance payors including Commercial, Managed Care, Worker's Compensation, Medicare, and Medi-cal is also highly desired.

Bilingual Skills (Spanish/English) and Computer Skills are highly desirable and should be noted on the application. Candidates who wish to be considered for bilingual (Spanish/English) positions must indicate bilingual skills on the application and pass the Spanish Bilingual Test. Bilingual compensation is available; additional testing may be required.

Selection Process

Examination Procedure :
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, March 21, 2025 .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

For important information on employment processes and submitting job applications, see links below:
Guide to Completing a County Job Application

Applicant Information and the County Employment Process

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 3/21/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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