Juvenile Case Coordinator

JOB SUMMARY

POSITION OPEN UNTIL FILLED

Job Summary

Specializes in Juvenile case management, monitors and assists with compliance efforts with juvenile defendants. Works with community-based organizations to identify opportunities for community service and specialized training identified for juvenile offenders. Works with local school authorities to identify and implement programs for juvenile offenders or preventive programs for juveniles. Performs a variety of clerical duties on behalf of the San Marcos Municipal Court of Record; provides customer service to the public; processes court documents, fees, and fines; prepares assigned court documents; assists in scheduling/coordinating court proceedings; provides staff support to the Judge and/or other court personnel; assists the court in implementing applicable city council goals and performs other related duties. Works under the direct supervision of the municipal judge in accordance with state law.

ESSENTIAL FUNCTIONS AND DECISION MAKING

Coordinate court services to serve juvenile defendants and their families:

• Prepares juvenile cases for judge prior to and during juvenile court dockets.
• Monitor juvenile compliance with court orders/ maintain contact with juveniles and theirfamilies to provide direction and assistance in obtaining appropriate services, Coordinate enforcement efforts with other agencies and law enforcement.
• Establish cooperative programs with community-based organizations to identify opportunities for community service and specialized training identified for juvenile offenders.
• Works with local school authorities to identify and implement programs for juvenile offenders or preventive programs for juveniles.
• Develops, implements and evaluates outreach programs for local schools, youth serving agencies and interested community organizations.
• Develops and implements a Teen Court program that meets at least twice per month in the evening after 5:00 p.m.
• Collects public funds at the Municipal Court service window by receiving cash, checks, money orders, and credit card payments in person, by mail, and online; issues receipts and credits payments on account for fines and other Court-related business for transactions requiring knowledge of payment and status codes, regulations, and departmental policy.

• Attends walk-in customers and receives court documents from the general public, defendants, and attorneys. Provides public information and customer service assistance by explaining court procedures and the different options available to defendants in person, by telephone, mail, e-mail or fax. Refers customers to appropriate staff for assistance with sensitive and private matters.
• Processes online payments and enters notes in the case management system to release paid violations.
• Exercises initiative, judgment, and discretion when handling confidential and sensitive information.
• Verifies daily collections of court fines and fees.
• Processes and reviews community service orders, verify completion of community service hours submitted to the court, and closes the case.
• Prepares and mails appropriate court case letters and documentation to defendants.
• Processes daily recording of case disposition, court orders, and arrangements in the case management system.
• Answers inquiries or questions concerning court matters in person, by telephone, mail, e-mail, or fax.
• Explains procedures, options, and forms to parties in case.
• Verifies insurance coverage and updates file.
• Provides other general office services as required.
• Performs other duties that support the overall objective of the position as assigned by the Supervisor.
• Assists with technical and computer issues that are software and courtroom related.
• Conveys a positive professional image by action, communication, and appearance.
• Regular, reliable, and punctual attendance is an essential function of this job.
• Contributes to team effort by performing other duties as assigned by Supervisor.
• Follows Judge’s Standing Orders and performs duties ethically following the Judicial.

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic knowledge of ordinances, statutes, and laws within the scope of the Municipal Court’s jurisdiction.
• Knowledge of computer-aided databases, including accepted rules for access, use, and dissemination of data.
• Knowledge of office practices, procedures, and equipment, including filing systems, telephone techniques, and letter writing.
• Requires business mathematics skills to compute sums and calculations.
• Must be skilled in using and troubleshooting various standard office machines and equipment.
• Requires sufficient skill using the English language, grammar, spelling, punctuation, proofreading/editing, to prepare routine correspondence.
• Requires skill in communicating/explaining Court procedures.
• Requires sufficient human relations skills to present a positive image of the department, convey information to others, and use patience and sensitivity in dealing with a diverse population that can be hostile and confrontational.
• Ability to learn and perform all the duties of the job efficiently and in an open environment with interruptions and distractions.
• Ability to learn, interpret, explain, and apply knowledge of the department’s organization, operations, programs, functions, and specialized terminology when performing assignments.
• Ability to work as a contributing member of a team, work productively and cooperatively with other departments and external customers, and convey a positive image of the city and its services.
• Ability to operate a computer to produce correspondence and reports, and type/keyboard accurately with Microsoft office applications; learn and proficiently utilize new computer applications, including OpenGov software.
• Ability to answer adequately, present information, and respond to questions from the general public with professionalism.
• Ability to maintain the confidentiality of private and sensitive information.
• Ability to plan, organize, and prioritize work to meet deadlines and timelines; perform multiple tasks; work with frequent changes in priorities.
• Discern and observe the needs of the public. Accurately count cash and give the correct change, record transactions, and keep accurate records.
• Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals. Must be able to read and comprehend court policies and documents.
• Effective verbal and written communication skills are required, must be able to maintain a positive working relationships with city personnel, outside agencies, law enforcement, legal personnel, defendants, the public, and minors between the ages of 10 and 16.

MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)

• 4-year bachelor’s degree in sociology, social work, criminal justice, or a related field required.
• This position requires an emphasis on information technology with considerable knowledge of information technology including the use of hardware, software, and services to manage and deliver information. Trouble shooting of computer problems, standard office practices and procedures, and Microsoft Office based programs is also required.
• Must possess a valid Texas Driver’s License with an acceptable driving record.

PREFERRED QUALIFICATIONS:

• Previous experience as a juvenile case manager/coordinator is preferred.
• Bilingual (Spanish speaking) preferred.

CORE COMPETENCIES AND PHYSICAL DEMANDS

Physical Demands and Working Conditions

Physical requirements include lifting up to 20 pounds occasionally. Subject to vision, hearing and talking, standing, walking, and handling frequently; sitting, lifting, carrying, pushing/pulling, reaching, fine dexterity, bending, twisting, climbing, balancing and foot controls occasionally; running rarely.
Working conditions include exposure to variable and/or extreme weather conditions, infectious diseases, and potentially hostile/violent individuals are involved.

The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide

BENEFITS
Medical, Dental & Vision Coverage

• United Healthcare
  • Choice Plus PPO Plan
  • Prescription Drug Plan
  • Wellness Initiatives
  • Virtual Doctor Visits 24/7
  • Dental Plan

Davis Vision Insurance

• Base Vision Plan
• Premium Vision Plan
• Laser Vision Correction discounts

Retirement

• Texas MunicipalRetirement System (TMRS)
• Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA

ADDITIONAL BENEFITS

• Flexible Spending Accounts
• City paid Life and AD&D Insurance
• Voluntary Life, AD&D and Long Term Disability insurance
• Employee Assistance Program
• Vacation
• Sick Leave
• Holidays
• Longevity Pay
• Tuition Reimbursement
• Activity Center Membership
• Direct Deposit

The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.

Closing Date/Time: Continuous

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• City of San Marcos, TX

• 512-393-8060

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