Systems Support Supervisor

The Job

The Innovation and Technology Department (ITD) is accepting applications for Systems Support Supervisor who supervises a unit within the Enterprise Infrastructure Division. The Systems Support Supervisor develops staffing schedules, assigns projects and tasks to staff, provides mentoring and coaching to staff, reviews and evaluates work performance of staff, and provides recommendations to management.

The Systems Support Supervisor will be responsible for supervising staff providing business hours and after-hours support for the enterprise systems performance and security for mission critical applications, ServiceNow CAB Manager, manage and maintain Microsoft Windows 365 ecosystem, ensuring a secure and efficient environment for cloud-based desktops and applications, Microsoft Intune to configure, deploy and manage endpoint devices ensuring compliance with security policies, Microsoft Autopilot to streamline the deployment and setup of new endpoint devices, simplifying the provisioning process for County departments, Tanium Endpoint Management to monitor, manage and secure endpoints across the organization.

For more detailed information, refer to the Systems Support Supervisor job description.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test.

Availability: May be required to work after hours or weekends. Applicants must successfully pass a background check prior to appointment.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

EXPERIENCE: Two (2) years full-time equivalent of professional experience, within the last five (5) years, leading systems management for the installation, operation, and maintenance of enterprise infrastructure systems in a large organization; serving as a project lead; and administering Microsoft Windows365 Cloud Services, Microsoft Autopilot, Microsoft Endpoint Manager (Intune), Windows servers and systems, Virtual Desktop Infrastructure, ServiceNow CAB Manager.

--AND--

EDUCATION: Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Information Technology, Business Administration, or a closely related field. A list of coursework must be submitted with the application if applicant does not possess a bachelor's degree or higher in Information Technology or Business Administration.

Substitution : One (1) year of qualifying experience may substitute for the required education.

Desired Qualifications

The ideal candidate will have a Bachelor's degree in Information Technology, Business Administration, or a closely related field and have four (4) years of recent experience as described above plus familiarity with Cloud architecture and supporting enterprise applications.

Selection Process

Please complete and submit the online employment application and supplemental questionnaire by the filing deadline. Resumes will not be accepted in lieu of the application and supplemental questionnaires.

There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed. The most highly qualified candidates, based on the evaluation results, may be referred for interview.

Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Supervisory Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 12/13/2024 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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