Associate Customer Service Representative

State of Missouri
Jefferson City, Missouri United States  View Map
Posted: Nov 14, 2024
  • Salary: $34,999.68 per Year USD
  • Salary Top:34999
  • Full Time
  • Customer Service
  • Education and Training
  • Job Description

    Associate Customer Service Representative

    Department of Revenue

    Location: Truman Building - 301 West High Street, Jefferson City, MO

    DOR’s vision is to provide every customer the best experience every time.

    HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

    This is a technical position within the Income Tax Bureau of the Taxation Division. Candidates of interest will possess a background in customer service and proven attention to detail. For Team Members who excel there are many opportunities for advancement within the DOR & we are often looking to this position to promote those who display positive leadership qualities.

    DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

    • Working with individual income tax returns, corporate income tax returns, & property tax credit claims

    • Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters

    • Sorting & distributing correspondence

    • Responding to customer inquiries through telephone calls, e-mails, & written correspondence

    • Processing returned refunds

    CORE COMPETENCIES NEEDED:

    Analytical Thinking Reliable Computer Literate

    Self-motivated Attention to Detail Problem Solving

    QUALIFICATIONS:

    • High School diploma or high school equivalency certificate


    More reasons to love this position:

    The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

    PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

    The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

    We celebrate diversity and are committed to creating an inclusive environment for all employees

    The State of Missouri is an equal opportunity employer.

    DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

    • Working with individual income tax returns, corporate income tax returns, & property tax credit claims
    • Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters
    • Sorting & distributing correspondence
    • Responding to customer inquiries through telephone calls, e-mails, & written correspondence
    • Processing returned refunds


    CORE COMPETENCIES NEEDED:

    Analytical Thinking Reliable Computer Literate

    Self-motivated Attention to Detail Problem Solving

    QUALIFICATIONS:

    • High School diploma or high school equivalency certificate


    The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
  • ABOUT THE COMPANY

    • State of Missouri
    • State of Missouri

    Build the Missouri of tomorrow.

    Ensure a strong foundation today.

    Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.

     No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!

    Show more

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Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.