Customer Service Representative-Driver License Bureau

Customer Service Representative (DLB)

Driver License Bureau processor for the Mini Branch

Department of Revenue

Annual Salary: $ 38,984.88

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively process customer’s transactions via mail or email, or face to face while ensuring customer satisfaction. Your responsibilities will include processing citizen’s applications for a non-driver license, driver license, or permit; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of driver licensing transactions.

What to expect in this position:

• • Processing team members as advocates for our citizens. All team members are required to review and complete transactions and effectively assist with citizen’s questions and requests continuously throughout the work day.
  • Training is hands on and this amazing training will help teach you everything you need to know to be a Customer Service Representative.
  • Will be required to adhere to all compliance requirements pertaining to cash handling
  • If team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance.

We might be a great match if…

• Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens
• You enjoy working with the public to help the citizens of Missouri with their driver license needs
• You enjoy a consistent work schedule Monday - Friday with bi-monthly pay
• You are someone who strives to make independent decisions and enjoy problem solving.
• You enjoy influencing a team to drive results through a visual dashboard

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy

Customer Service Attention to Detail

Self-directed Clear Communication

Typical Qualifications:

• Possession of a high school diploma or proof of high school equivalency.
• Six or more months of experience in customer service work.
• Must be able to pass a fingerprint and background check

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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