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Job Description
Associate Customer Service Representative - Payment Plan Unit
Department of Revenue - Collections and Tax Assistance Bureau
Location: Truman Building - 301 West High Street, Jefferson City, MO
Scheduled Hours: 8:00 am - 5:00 pm
DOR’s vision is to provide every customer the best experience every time.
As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax, motor vehicle and driver licensing needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This position is a customer service position in the Collections and Tax Assistance Bureau. As an Associate Customer Service Representative in the Payment Plan Unit, you will set up and monitor payment plans for customers with delinquent tax accounts, upon request. You will answers emails, chats, letters, and telephone calls regarding requests for payment plans to help the customer resolve tax delinquencies. To be successful in this role, you will need good communication skills, a background in customer service, and show attention to detail. You will receive on-the-job training to assist the citizens of Missouri. For team members who excel and display positive leadership qualities, there are many opportunities for advancement.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Set up payment plans
- Produce payment plan documents
- Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter
- Assist customers in person in the Tax Information Office
- Research tax accounts
- Process tax documents
- Report productivity
- Special projects
CORE COMPETENCIES NEEDED:- Computer Literacy
- Self-motivated
- Attention to Detail
- Excellent Communication Skills
- Reliable
QUALIFICATIONS:- Possess a high school diploma or proof of high school equivalency (GED)
- Experience in clerical or office related work
- Have a commitment to customer service
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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