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Job Description
JOB SUMMARY
JOB SUMMARY
Performs clerical duties in support of the Animal Protection Division's daily operations; greets and assists visitors to the shelter; performs basic recordkeeping, dispatches officers, processes animal intakes and owner surrenders, and reclaims; implants microchips; handles multiple species of animals with confidence, cleans office and kennels, and performs other duties as required.
ESSENTIAL FUNCTIONS AND DECISION MAKING
ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service and Shelter Diversion (provides resources and assistance to the public)- Answers incoming calls on a multi-line telephone, greets visitors, and corresponds via e-mail.
- Responds to a variety of general animal related inquiries and/or complaints from the public
- Dispatches Animal Protection Officers.
- Through coordination with other Animal Services personnel and resources, promotes responsible pet ownership, pet retention, and meets educational needs.
- Coordinates and processes the intake and return of animals from/to patrons including vaccinating animals upon intake.
- Provides trap rentals and pet microchipping to the public.
- Obtains proper identification/descriptions of animals for records including breed, age, color, pattern, gender, altered status, bite history ; assists with lost/found matching and reunions.
- Seeks solutions and maintains positive working relationships with Animal Services staff, other jurisdictions, and the public.
- Works with volunteers and creates a welcoming environment; provides staff assistance for volunteer training, programs, and initiatives; celebrates volunteer successes and assists the volunteer coordinator with volunteer performance feedback and coaching opportunities.
- Scans for microchip, documents scan, and attempts to contact owner if applicable.
- Provides and documents intake vaccinations for incoming cats and dogs, alerts appropriate staff when necessary, regarding animal medical concerns.
- Obtains photos of new animals for identification purposes and attaches to computer records.
- Prepares, updates, and maintains Animal Services records and databases.
- Maintains microchip records and registrations.
- Enters all available animal information in database.
- Attempts to contact owner for timely return of animals, and documents.
- Processes payments and assists with reconciliation of cash, check, and credit transactions.
- Compiles data and prepares various types of Animal Services reports and documentation.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)
MINIMUM REQUIREMENTS- High School Diploma or equivalent is required.
- Two (2) years general office experience is required.
- Experience with computers, internet, Microsoft Office, all office equipment.
- Experience and comfortability with animals.
- Must possess a valid Texas Driver’s License with an acceptable driving record.
PREFERRED QUALIFICATIONS- One (1) year of experience in handling animals in an animal shelter, boarding, or veterinary setting.
- Previous experience dispatching
CORE COMPETENCIES AND PHYSICAL DEMANDS
JOB DIMENSIONS- Basic math skills/cashiering knowledge for accepting payments, issuing refunds, and money handling; running system generated reports.
- Interacts, communicates, and provides customer service to the public.
- Ability to maintain positive working relationships with outside agencies, veterinary care providers, the public, volunteers, other city departments and animal services co-workers.
- Ability to thrive in fast paced, high volume environment with frequent changes in priority.
- Friendly, compassionate, high level of customer service is required.
This position requires direct handling of animals daily for receiving and reclaim procedures, adoption interactions, collection of identification information, including aggressive animals; must have or be able to recognize and accommodate animals with various behaviors and temperament; to obtain photos, scan for microchips and identification and other tasks involved with daily procedures.
PHYSICAL DEMANDS AND WORKING CONDITIONS
While performing the functions of this job, the employee is continuously required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; frequently required to talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.
The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide
BENEFITS
Medical, Dental & Vision Coverage- United Healthcare
- Choice Plus PPO Plan
- Prescription Drug Plan
- Wellness Initiatives
- Virtual Doctor Visits 24/7
- Dental Plan
- Base Vision Plan
- Premium Vision Plan
- Laser Vision Correction discounts
- Texas MunicipalRetirement System (TMRS)
- Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA
- Flexible Spending Accounts
- City paid Life and AD&D Insurance
- Voluntary Life, AD&D and Long Term Disability insurance
- Employee Assistance Program
- Vacation
- Sick Leave
- Holidays
- Longevity Pay
- Tuition Reimbursement
- Activity Center Membership
- Direct Deposit
The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
Closing Date/Time: 10/18/2024 4:59 PM Central -
ABOUT THE COMPANY
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City of San Marcos, TX
Show moreThe City of San Marcos is dedicated to providing excellent service to our residents and maintaining our high quality of life. Business, industry, education, retail, and government make up the backbone of the San Marcos economy. The City of San Marcos works closely with all of our community partners to help our community become a thriving, job-producing city with opportunities for all.
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