Professional Development Supervisor Consolidated Dispatch

Description

Charleston County Consolidated Emergency Communications Center (ECC) is looking for a Professional Development Supervisor to supervise the department’s Training Coordinators in developing and implementing training programs and oversees the coordination of the Student Leadership and Intern Program. This position is an exempt position. Come Save Lives with Us!

HIRING SALARY: $60,153 - $78,769 (Estimated Annual Salary)

OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY

Duties and Responsibilities

ESSENTIAL FUNCTIONS
Supervise and develop operational training programs for the department to ensure the staff has the necessary skills and techniques to improve performance. Oversee the Student Leadership and Intern Program. Create adaptive strategies and assess results to improve the program. Research, purchase, and manage educational supplies including inventory and working with supply vendors. Obtain pricing for printing and educational supplies.Coordinate with other departments and divisions regarding processes, procedures, and equipment that impact training. Responsible for providing proofs for accreditation standards related to training.Provide support as needed to the Consolidated Emergency Communications Center Incident Commander during emergency incidents. Performs other duties or assumes other responsibilities as apparent or assigned.

SUCCESS FACTORS

Demonstrate sound time-management skills by effectively or efficiently organizing, prioritizing, and

completing multiple assignments in a timely manner.

Safeguard confidential information and use it or disclose it only as expressly authorized or specifically

required while performing specific job duties.
Be a team leader under stress caused by emergencies, danger, and criticism. Create and participate in a team environment and actively support all efforts to increase cooperation, communication, and collaboration between and among departments, staff members, and the community. Analyze and interpret data and other information prior to preparation of reports. Foster continuous professional growth by facilitating goal setting, outlining career paths, and supporting participation in online learning opportunities such as certifications, workshops, and webinars.Represent the County professionally and effectively to the community.Establish clear, open-minded, trustworthy, bias-free, and customer-focused communication to ensure a welcoming and inclusive environment. Interact effectively, professionally, and tactfully with the public.Take action in solving problems while exhibiting judgment and a systematic approach to decision making. Identify the important dimensions of a problem, determine potential causes, obtain relevant information, and specify alternate solutions that result in effectiveness. Attend administrative, department, and team meetings as scheduled. Lives the vision, mission, values, and expected behaviors of Charleston County, the Public Safety Directorate, and ECC.

Minimum Qualifications

Must have a positive attitude, proven leadership experience, and excellent verbal and written communication skills. Must be able to communicate well to a diverse group of people.

Must be at least 18 years of age or older and have a high school diploma or equivalent. Associates Degree preferred but not required. 5 years of experience working in a 911 center with 2-3 years as a Certified Training Officer. 2 years of experience as a Training Coordinator or Supervisor in a 911 Center or working in education or training. Experience creating programs and lesson plans preferred. IAED EMD, EFD, EPD, ETC Certified Certified Training Officer or equivalent Must maintain a current NCIC certification or obtain NCIC certification within 6 months of employment. Instructor certifications in NCIC, CTO, and IAED preferred. Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided. Pass a background investigation including driving record, employment history, education, training verification, illegal conduct (drug use, etc.), and a reference check. Pass a pre-employment physical and psychological evaluation. NIMS 100, 200, 300, 400, 700, 800 or obtain within 6 months of the date of hire.

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Optional Federal Credit Union Membership
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program

For more information, visit our benefits page.

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• Charleston County Government

• 843.958.4719

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