Position/Program Information DEPARTMENT OF HEALTH SERVICES EXAM NUMBER: Y1138B
TYPE OF RECRUITMENTOPEN COMPETITIVE JOB OPPORTUNITY
APPLICATION FILING PERIOD:We will begin receiving applications on August 22, 2024, at 8:00 a.m. (PT).
UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .
Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.
MISSION:To advance the health of our patients and our communities by providing extraordinary care.
DEFINITION:Performs specialized clerical duties.
CLASSIFICATION STANDARDS:Positions allocable to this class typically report to a clerical supervisor or higher and perform specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requires initiative and independent judgment within procedural and policy limits.
Essential Job FunctionsProcesses documents according to established procedures; examples include reports, charts, tables and lists, bills, receipts, statements, case files, permits, licenses, and notices.
Reviews documents for completeness, accuracy, and compliance with legal and other requirements.
Answers questions and provides information to the public concerning regulations, procedures, forms , applications, programs and services, and permit requests.
Maintains records requiring specialized knowledge and judgment in the selection, compilation or computation of data; examples include cost records and distribution and control ledgers which can be posted without extensive knowledge of bookkeeping.
Compares or segregates documents where specialized knowledge of the function and more than a routine check for completeness and accuracy is involved.
Utilizes office- machines such as computers or terminals, copiers, scanners, or calculators incidental to the performance of other duties.
Searches records and files for data where judgment and discrimination are required in selecting or abstracting material.
Indexes and cross-references records and files.
Sorts, arranges and files documents and publications; retrieves and issues filed materials.
Calculates amounts due, collects fees, and issues receipts.
Requests, receives, stores, inventories, and issues office supplies, and maintains related records.
Receives, sorts and distributes mail.
Serves as a receptionist or counter clerk as needed.
RequirementsSELECTION REQUIREMENTS:Successful completion of a specialty clerical training program, as certified by the Department of Economic Opportunity's (DEO) Preparing Los Angeles for County Employment (PLACE) program*, within the last 12 months which prepares applicants with the following competencies:
• Effective customer service/relations.
• Organizational skills, including critical thinking, time management, and priority-setting on the job; and
• Computer literacy and skills.
LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL EXPECTATIONS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENT INFORMATION: WITHHOLDS WILL BE ACCEPTED FOR THIS EXAMINATION
* To receive credit for the specialty program, applicants must upload a copy of their certificate of successful completion of the DEO PLACE specialty clerical training program at the time of filing. If you are unable to attach the required document, you must email the documents to AIniguez2@dhs.lacounty.gov within seven (7) calendar days of filing online. Please include the exam number and the exam title.
The DEO purpose is to further efforts to improve accessibility of County jobs to targeted populations and no substitutions or equivalents will be accepted for meeting the qualifying requirements.
* Applicants who will meet the Selection Requirements within thirty (30) days may compete in this examination; however, they will be placed on
"withhold" status pending completion of the specialty clerical training program. Verification from the DEO PLACE specialty clerical training program with enrollment status and/or the anticipated completion date must be uploaded at the time of filing . If you are unable to attach the required document, you must email the documents to AIniguez2@hr.lacounty.gov, within seven (7) calendar days of filing online. Please include the exam number and the exam title.
IMPORTANT NOTICE: Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check.
Additional Information EXAMINATION CONTENT: This examination will consist of a multiple-choice and/or simulation assessment(s), weighted 100%, measuring General Problem-Solving Skills, Customer Focus, Learning Potential, and Responsibility.
TRANSFER OF TEST COMPONENTS: - Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination.
- This examination contains test questions that may be used in the future for new examinations and your test responses may be transferred.
TEST SCORES CANNOT BE GIVEN OVER THE TELEPHONE. MULTIPLE CHOICE AND/OR SIMULATION ASSESMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Candidates must meet the selection requirements and achieve a passing score of 70% or higher on the multiple-choice test in order to be placed on the eligible register.
TESTING ACCOMMODATION:
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.
NOTE: All test invitations will be sent to candidates via email. It is important that candidates provide a valid email address in their application. Please add KMacarenas@dhs.lacounty.gov, AIniguez2@dhs.lacounty.gov, info@governmentjobs.com, talentcentral@shl.com, noreply@proctoru.com, and donot-reply@amcatmail.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk mail. It is the responsibility of the applicant to ensure they receive our email.
County of Los Angeles will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
TEST PREPARATION:Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary.
- An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at
http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. - Additional online practice tests are available at https://www.shldirect.com/en-us/practice-test s
Please note that these resources are intended to provide general information about the types of tests and assessments used by the County of Los Angeles. These resources do not contain details of the exam nor the specific questions you will be asked to answer during the test administration. The exam content section describes the areas assessed by the test, and you are invited to study and review whatever material you believe will help you to prepare.
ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of 12 months.
SPECIAL INFORMATION: Appointees may be required to work
any shift including evenings, nights, weekends and holidays.
VACANCY INFORMATION:The resulting eligible register will be used to fill vacancies in Los Angeles County Department of Health Services.
PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE REGISTER DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT.APPLICATION AND FILING INFORMATION:Applications must be submitted online only. We will begin receiving applications on August 22, 2024, at 8:00a.m. (PT). Applications submitted by U.S. Mail, Fax, or in person will not be accepted.
Plan to submit your online application well in advance of the 5 p.m. (PT) deadline on the last day of filing as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
Any additional documents,
IF ANY , must be received at the time of filing or within seven (7) calendar days from application submission.
Apply online by clicking the green "Apply" button at the top right of this posting. You can also track the status of your application using this website.
Fill out your application completely including the required Supplemental Questions detailing experience relating to the Selection Requirements. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected.
IMPORTANT NOTES: - All information and documents provided by applicants is subject to verification.
- We may reject your application at any time during the examination and hiring process, including after appointment has been made.
- Falsification of any information may result in disqualification or rescission of appointment.
- Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.
- Please access the link below for Employment Information.
http://file.lacounty.gov/SDSInter/dhr/247636_EmploymentInformation.pdf (Download PDF reader) (Download PDF reader) (Download PDF reader)
SOCIAL SECURITY NUMBER:We need for you to use your
own social security number during filing to ensure your application is processed accurately. Federal law requires that all employed persons have a social security number.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County, which can be found by visiting https://lacountylibrary.org/library-locator.
NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
All applicants must file their application online using their
OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s).
If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
DEPARTMENT CONTACT:
Andrea Iniguez, Exam Analyst
ainiguez2@dhs.lacounty.gov
213-288-7000
ENTERPRISE HELP DESK
(213) 288-7000
ADA COORDINATOR PHONE:
(323) 914-7111
Testing Accommodation Email: TestingAccommodations@hr.lacounty.gov
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