Associate Customer Service Representative

• Job Description

  Associate Customer Service Representative
  
  Processing Bureau - Business Tax Return Processing
  
  Department of Revenue
  
  Location: 301 W. High Street, Jefferson City, MO
  
  DOR’s Vision: To provide every customer the best experience every time.
  
  HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
  
  Our team focuses on processing, reviewing and correcting Missouri's business tax returns and documents in a timely manner. We are team-oriented and goal-driven. We value strong communication, typing skills and problem solving experience.
  
  DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
  
  This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
  
  

  • Review incoming tax returns and payments to ensure necessary information submitted.
  • Complete data entry tasks to input tax return figures and taxpayer information.
  • Ensure tax payments are prepared accurately and processed timely.
  • Learn about various tax types and be willing to shift daily tasks depending on incoming work volumes and business need.
  • Participate in process improvement efforts and special projects to increase efficiencies within the section.
  • Communicate with your co-workers and leadership in a manner that promotes a positive working relationship

  
  
  CORE COMPETENCIES NEEDED:
  
  Strategic Thinking Computer Literacy Customer Service
  
  Self-directed Attention to Detail Clear Communication
  
  QUALIFICATIONS:
  
  

  • Possess a high school diploma or high school equivalency certificate, and
  • six or more months of experience in clerical or general office support work

  
  
  The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

• ABOUT THE COMPANY

  • 

  • State of Missouri

  Build the Missouri of tomorrow.

  Ensure a strong foundation today.

  Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.

   No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!

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