The JobThe
Auditor-Controller/Treasurer/Tax Collector's (ATC) office is seeking a
Revenue Recovery Manager who plans, organizes, and manages the collection activities of the Revenue Recovery Division. This position manages collection activities across multiple account lines including medical, court-ordered and unsecured tax debt types, oversees complex collection settlements, and assists in establishing collection standards, goals and procedures.
For more detailed information, refer to the Revenue Recovery Manager job description.
CONDITIONS OF EMPLOYMENT Travel throughout the County may be required. Incumbents must make provision for transportation. At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced by the individual providing the transportation and maintained during the course of employment.
Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements REQUIRED: OPTION 1 Must possess three (3) years of experience performing duties and responsibilities equivalent to
Supervising Revenue Recovery Officer classification with San Bernardino County or other public agency .
OPTION 2 Must possess three (3) years of full-time experience managing or supervising a collections unit responsible for collecting on a large caseload of delinquent accounts for first party or third-party collection agency or closely related environment. Primary duties
MUST include overseeing or supervising collection activities including initiating and receiving collection calls; investigating financial information to determine debtor's ability to pay; applying skip tracing techniques; and enforcing legal action. Qualifying experience includes collecting on one or more of the following: government debt, medical bills, credit card, unsecured/secured retail debt, OR personal loans.
SUBSTITUTION: Fifteen (15) semester (23 quarter) units of completed college coursework in business/public/healthcare administration, criminal justice, paralegal, medical billing, or closely related field may substitute for one (1) year of the required experience for Option 1 or 2.
(Transcripts MUST be attached if no conferred/awarded degree.) IMPORTANT NOTES: All work experience and education information must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.
EDUCATION (Substitution) Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
(Must be attached if applicable.) Click
here for more information on evaluation services.
Desired QualificationsThe ideal candidate will have thorough knowledge of:
- Methods and techniques used in collecting delinquent accounts and enforcing governmental regulations relating to debt collection
- Current laws, regulations and methods of enforcement relating to the legal collection of funds
The ideal candidate will have general knowledge of:
- Financial recordkeeping, billing procedures and related computations
- Principles of supervision and training
The ideal candidate will have also have experience performing full scope supervisory duties such as hiring, firing, writing and signing work performance evaluations, and approving time off and lead collector experience collecting bad debt for a government agency that includes working over 100 delinquent accounts daily as well as strong written communication skills, and experience using Word and/or Excel to compose instructions, procedures, and correspondence.
Selection Process Examination : There will be a
competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire;
therefore, it is to your advantage to provide as much relevant and detailed work experience as possible , as
resumes will not be reviewed in lieu of the application materials.
Application Procedure : Please complete and submit the online employment application and supplemental questionnaire by
5:00 pm, Friday, September 27, 2024 .
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you require
technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouse or widow(er)
who are not current County employees may be awarded additional Veterans’ Preference points. Click
here for information and instructions to request Veteran's Preference points.
For important information on employment processes and submitting job applications, see links below: Guide to Completing a County Job Application Applicant Information and the County Employment ProcessManagement UnitThe County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click here .
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .
*Retirement benefits subject to change.
Closing Date/Time: 9/27/2024 5:00 PM Pacific
