Job Location: - The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.
Why you’ll love this position:This position is a Client Support Technician providing onsite and remote support dedicated to VIP customers including the Governor’s Office and high-level agency leaders across the State. Customer Service is key to your job duties including responding to customer technical service requests, troubleshooting technical issues, and reporting the resolution of these issues back to management. The primary focus is on understanding the issues to be resolved and solving disruptions/problems within the defined scope of our standards and protocols. This position will be part of a dynamic team tasked with improving CES customer service and standardizing processes.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).
ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.
- Hardware support.
- Software/application support.
- Hardware deployment.
- Inventory.
- Help desk tickets (including prioritizing requests and handling urgent requests promptly).
- Working with other ITSD teams.
- Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person.
- Knowledge of supported operating systems.
- Ability to understand client's needs and technical requirements, and implement solutions.
- Ability to identify and resolve various software issues.
- Ability to respond to changing schedules and priorities.
- Ability to collaborate with co-workers and other professionals.
- Exceptional customer service skills and documentation skills.
- Knowledge/experience in the desktop support area.
- Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN, and Bitlocker.
- Ability to work well independently and as part of a team.
- Adequate typing skills.
- Ability to travel, operate a motor vehicle, and maintain a valid driver's license.
- Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.The classification for this position is Client Support Technician ; click for more information.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
