City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
May 03, 2024
Full Time
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/26/2024 11:59 PM Pacific
May 13, 2024
Full Time
THE POSITION With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/26/2024 11:59 PM Pacific
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Barbie Gary, Recreation Program Manager at 925-671-3074 or barbie.gary@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Barbie Gary, Recreation Program Manager at 925-671-3074 or barbie.gary@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
City of Galveston, TX
Galveston, Texas, United States
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; ORan equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: September 27, 2024 at 11:59 PM CST
Apr 20, 2024
Full Time
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; ORan equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: September 27, 2024 at 11:59 PM CST
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
Mar 13, 2024
Full Time
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
Mar 22, 2024
Temporary
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
May 13, 2024
Full Time
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
STATE BAR OF CALIFORNIA
San Francisco, CA, United States
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
May 13, 2024
Full Time
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
Mar 23, 2024
Full Time
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Fiscal Services Manager Job Category: Classified Administrators and Managers Job Opening Date: December 20, 2023 Job Closing Date: June 04, 2024 Location: District Services Work Location: Mission Viejo, CA Department: Fiscal Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs) Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Annual salary starting from $120,180 - $169,104 Required Documents: Resume and Cover Letter Job Description: District Management Team Salary Schedule - Range 13 Application materials must be received by 11:59 pm 06/03/2024. Required Document: Resume and Cover Letter. Applications missing the required document will not be considered. First Level Interviews will be held on June 25, 2024 and/or June 27, 2024 at Saddleback College. Specifications are intended to present a descriptive list of the range of duties performed by employees in the position. Specifications are not intended to reflect all duties performed within the job. SUMMARY DEFINITION Perform a variety of high-level professional and confidential financial accounting tasks in the analysis, maintenance and auditing of financial records and accounts affecting District-wide financial operations; prepare financial statements, reports and budget analyses, including forecasts of revenues and expenditures and provide financial and accounting advice and direction as needed to District and college staff and make recommendations for appropriate action. To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. SUPERVISION RECEIVED AND EXERCISED Receives direction from appropriate level manager. Exercises direct supervision over assigned fiscal services technical and clerical staff. REPRESENTATIVE DUTIES The following duties and responsibilities are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Manage fixed asset system including business process and security roles; determine current year fixed assets and calculate depreciation; prepare capital assets and depreciation reports for audit; and identify leases applicable to governmental accounting standards board guidelines and calculate the year-end closing entries required. Manage endowment system configuration including business processes and security; calculate and record endowment year-end closing entries in accordance with generally accepted accounting principles; serve as the District liaison to the college Foundation Finance Committees and oversee the college Foundations' financial statements. Participate in District budget preparation and administration; forecast District revenues utilizing various outside sources; provide budget performance reports; prepare modifications to the budget for accurate forecast of expenditures and distribution of revenues between organizational bodies of the District; attend State budget workshops; provide budget performance reports, and manage revenue model and allocation formulas. Administer budget policies and procedures; interpret federal, State and local regulations and guidelines; ensure budgets within each organizational body of the District operate within established guidelines; monitor expenditures and fiscal activities to assure appropriate use of funds; attend meetings during the development of budgets to provide financial advice and present relevant issues; present forecasts at monthly District Resource Allocation Committee (DRAC) meetings; and discuss impact of State budget revisions on the district funding model. Compile various financial data, including community college comparisons, employee demographic information for retiree health benefit liability, manage faculty load banking balances, and tracking basic aid fund allocations; prepare appropriate costing reports for salaries and benefits and present to executive management, and/or collective bargaining negotiations teams as requested; conduct ad hoc analyses of complex fiscal issues. Serve as liaison and provide support to District accounting and fiscal services staff as needed to ensure the overall coordination and integrity of accounting operations; prepare required supporting documentation for various District funds and accounts. Perform a variety of high-level, complex accounting assignments; provide grant proposal budget analysis and analytical support to grants and contracts functions as assigned; research, prepare and submit financial reports to outside agencies as required, including labor unions, state and federal agencies, and other parties; assume responsibility for National Center for Education Statistics (NCES) Integrated Postsecondary Education Data System (IPEDS) annual financial data collection; estimate salary reporting for workers' compensation insurance; and submit Federal Student Aid (FSA) EZ Audit, and annual submission of financial statement information. Serve as administrator for Center for Medicare & Medicaid Services (CMS) special retiree drug subsidies/Retiree Drug Subsidy program (RDS); set up annual employer application; review plan participants and costs quarterly; and process and track subsidy reimbursements. Confer with college and District administrators to obtain detailed information concerning student attendance reporting, admissions and records, human resources, financial aid, fundraising and donor activity; confer with State Chancellor's Office on total computational revenue, and funding rates; and confer with Orange County Treasurer/Tax Collector on property tax projections. Assist Executive Director of Fiscal Services to provide written responses to the financial inquiries; gather, compile and analyze data and prepare periodic and special business and financial reports in graphic, pictorial, tabular, written and oral formats; research, prepare and submit financial reports to outside agencies as required; including labor unions, the State and other parties; and review and examine federal and state tax returns prior to submission. Train, supervise and evaluate the performance of assigned personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work; interview and select employees; and recommend transfers, reassignment, termination and disciplinary action. Plan, coordinate, implement and evaluate complex accounting projects; conduct evaluations and make recommendations on assigned accounting projects; serve as liaison for District online banking administration; authorize wire and book transfers; analyze District investment accounts and book monthly/quarterly activity and book entries for State Lottery proceeds. Perform periodic reconciliation of the District's accounting records including final reconciliation at the end of the fiscal year; reconcile District general ledger to Orange County Department of Education records for funds held in the County Treasury; calculate and report capital assets and accumulated depreciation; provide guidance to college foundation accounting for journal entries; and record endowment investment statements. Determine detailed salary and benefit computation for year-end payroll accruals due to negotiated collective bargaining agreements; including COLA increases; track faculty banked LHE activity; reconcile and account for year-end banked LHE liability; provide basic aid monthly reporting and Board of Trustees agenda approved projects and actual/estimated projected expenditures using basic aid funds; calculate annual non-resident tuition, capital outlay, and application fees for State Chancellor's Office; submit Board of Trustees agenda for approval; establish required annual State Constitutional Appropriations limit (Gann Limit); and calculate and accrue worker's compensation year-end liability. Represent the District on committees as assigned; provide technical expertise concerning the fiscal operations of the District as required or assigned. Perform computer data input and retrieval; verify the integrity of data submitted for input and evaluate the accuracy of the information retrieved for reporting purposes. Maintain current knowledge of changes, concepts, methods, requirements, regulations and policies for assigned programs, including computer programs and software enhancements. Perform related duties as assigned or as required. MINIMUM QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education: A bachelor's degree from an accredited college or university with major course work in finance, accounting or a related field. Experience: At least five years of increasingly responsible experience in an accounting, finance, administrative analysis, or budgeting, including three years of experience in financial analysis or budget analysis and development. Knowledge of: Capabilities of computer applications and hardware in the management and reporting of financial plans and data. Correct English usage, grammar, spelling, punctuation and vocabulary. Current developments and trends in financial management. Education Code, California Code of Regulations Title 5 and other applicable laws. Generally accepted accounting and auditing principles, practices and procedures. Governmental Accounting Standards Board (GASB) guidelines and Financial Accounting Standards Board (FASB) guidelines. Interpersonal skills including tact, patience and diplomacy. Mathematical principles. Methods and techniques of financial analysis and research. Methods and techniques of financial and statistical record keeping and reporting. Methods of budget analysis and presentation. Office procedures, methods and equipment. Operation of modern computer, peripherals and software programs, including information systems, database management, spreadsheet, word processing, presentation and specialized software. Oral and written communication skills. Principles and practices of fiscal, statistical, and administrative research and report preparation. Ability to: Collect, analyze, interpret and evaluate complex budgetary and financial management data, statistics and trends. Communicate clearly, concisely, and effectively present complex technical information, both orally and in writing, with diverse constituencies within and outside of the District. Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. Establish and maintain effective and cooperative working relationships with those contacted in the course of work. Exercise good judgment and discretion in analyzing and resolving confidential, difficult and sensitive situations. Interpret, apply and explain laws, rules, regulations and policies to financial management. Maintain confidentiality of sensitive information. Operate a 10-key calculator by touch. Operate a desktop PC and use the advanced capabilities of Microsoft Office products, such as Excel, PowerPoint and Word. Operate accounting software for general ledger and fixed assets modules. Operate database systems such as INFORM and CHRMS. Perform assigned work with speed and accuracy with limited direction and oversight. Perform high-level professional accounting work in the analysis, maintenance and auditing of financial accounts affecting District-wide operations. Plan and organize work to meet changing priorities and deadlines. Prepare clear and concise reports of budgetary, financial, and statistical data. Prepare, analyze and interpret clear and concise financial reports and statements. Reconcile, balance and audit records and accounts. Relate effectively with people of varied academic, cultural and socioeconomic background using tact diplomacy and courtesy. Train and provide work direction to others as assigned. Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts. Understand the organization, operation and services of the District and of outside agencies as necessary to assume assigned responsibilities. Use sound judgment in recognizing scope of authority. Work effectively with minimal supervision. Work independently on assigned projects. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: Standard office setting. Duties are performed primarily in an administrative office environment while sitting at a desk or computer workstation; occasionally travels to various locations to attend meetings and conduct work. Incumbents are subject to frequent contact with others, frequent interruptions, and demanding legal timelines. At least minimal environmental controls to assure health and comfort. Physical Demands: An incumbent regularly sits for long periods, walks short distances on a regular basis, uses hands and fingers to operate an electronic keyboard or other office machines, reaches with hands and arms, stoops, kneels or crouches to file, speaks clearly and distinctly to answer telephones and to provide information; sees to read fine print and operate computer; hears and understands voices over telephone and in person; and lifts, carries, and/or moves objects weighing up to 10 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
May 10, 2024
Full Time
Title: Fiscal Services Manager Job Category: Classified Administrators and Managers Job Opening Date: December 20, 2023 Job Closing Date: June 04, 2024 Location: District Services Work Location: Mission Viejo, CA Department: Fiscal Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs) Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Annual salary starting from $120,180 - $169,104 Required Documents: Resume and Cover Letter Job Description: District Management Team Salary Schedule - Range 13 Application materials must be received by 11:59 pm 06/03/2024. Required Document: Resume and Cover Letter. Applications missing the required document will not be considered. First Level Interviews will be held on June 25, 2024 and/or June 27, 2024 at Saddleback College. Specifications are intended to present a descriptive list of the range of duties performed by employees in the position. Specifications are not intended to reflect all duties performed within the job. SUMMARY DEFINITION Perform a variety of high-level professional and confidential financial accounting tasks in the analysis, maintenance and auditing of financial records and accounts affecting District-wide financial operations; prepare financial statements, reports and budget analyses, including forecasts of revenues and expenditures and provide financial and accounting advice and direction as needed to District and college staff and make recommendations for appropriate action. To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. SUPERVISION RECEIVED AND EXERCISED Receives direction from appropriate level manager. Exercises direct supervision over assigned fiscal services technical and clerical staff. REPRESENTATIVE DUTIES The following duties and responsibilities are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Manage fixed asset system including business process and security roles; determine current year fixed assets and calculate depreciation; prepare capital assets and depreciation reports for audit; and identify leases applicable to governmental accounting standards board guidelines and calculate the year-end closing entries required. Manage endowment system configuration including business processes and security; calculate and record endowment year-end closing entries in accordance with generally accepted accounting principles; serve as the District liaison to the college Foundation Finance Committees and oversee the college Foundations' financial statements. Participate in District budget preparation and administration; forecast District revenues utilizing various outside sources; provide budget performance reports; prepare modifications to the budget for accurate forecast of expenditures and distribution of revenues between organizational bodies of the District; attend State budget workshops; provide budget performance reports, and manage revenue model and allocation formulas. Administer budget policies and procedures; interpret federal, State and local regulations and guidelines; ensure budgets within each organizational body of the District operate within established guidelines; monitor expenditures and fiscal activities to assure appropriate use of funds; attend meetings during the development of budgets to provide financial advice and present relevant issues; present forecasts at monthly District Resource Allocation Committee (DRAC) meetings; and discuss impact of State budget revisions on the district funding model. Compile various financial data, including community college comparisons, employee demographic information for retiree health benefit liability, manage faculty load banking balances, and tracking basic aid fund allocations; prepare appropriate costing reports for salaries and benefits and present to executive management, and/or collective bargaining negotiations teams as requested; conduct ad hoc analyses of complex fiscal issues. Serve as liaison and provide support to District accounting and fiscal services staff as needed to ensure the overall coordination and integrity of accounting operations; prepare required supporting documentation for various District funds and accounts. Perform a variety of high-level, complex accounting assignments; provide grant proposal budget analysis and analytical support to grants and contracts functions as assigned; research, prepare and submit financial reports to outside agencies as required, including labor unions, state and federal agencies, and other parties; assume responsibility for National Center for Education Statistics (NCES) Integrated Postsecondary Education Data System (IPEDS) annual financial data collection; estimate salary reporting for workers' compensation insurance; and submit Federal Student Aid (FSA) EZ Audit, and annual submission of financial statement information. Serve as administrator for Center for Medicare & Medicaid Services (CMS) special retiree drug subsidies/Retiree Drug Subsidy program (RDS); set up annual employer application; review plan participants and costs quarterly; and process and track subsidy reimbursements. Confer with college and District administrators to obtain detailed information concerning student attendance reporting, admissions and records, human resources, financial aid, fundraising and donor activity; confer with State Chancellor's Office on total computational revenue, and funding rates; and confer with Orange County Treasurer/Tax Collector on property tax projections. Assist Executive Director of Fiscal Services to provide written responses to the financial inquiries; gather, compile and analyze data and prepare periodic and special business and financial reports in graphic, pictorial, tabular, written and oral formats; research, prepare and submit financial reports to outside agencies as required; including labor unions, the State and other parties; and review and examine federal and state tax returns prior to submission. Train, supervise and evaluate the performance of assigned personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work; interview and select employees; and recommend transfers, reassignment, termination and disciplinary action. Plan, coordinate, implement and evaluate complex accounting projects; conduct evaluations and make recommendations on assigned accounting projects; serve as liaison for District online banking administration; authorize wire and book transfers; analyze District investment accounts and book monthly/quarterly activity and book entries for State Lottery proceeds. Perform periodic reconciliation of the District's accounting records including final reconciliation at the end of the fiscal year; reconcile District general ledger to Orange County Department of Education records for funds held in the County Treasury; calculate and report capital assets and accumulated depreciation; provide guidance to college foundation accounting for journal entries; and record endowment investment statements. Determine detailed salary and benefit computation for year-end payroll accruals due to negotiated collective bargaining agreements; including COLA increases; track faculty banked LHE activity; reconcile and account for year-end banked LHE liability; provide basic aid monthly reporting and Board of Trustees agenda approved projects and actual/estimated projected expenditures using basic aid funds; calculate annual non-resident tuition, capital outlay, and application fees for State Chancellor's Office; submit Board of Trustees agenda for approval; establish required annual State Constitutional Appropriations limit (Gann Limit); and calculate and accrue worker's compensation year-end liability. Represent the District on committees as assigned; provide technical expertise concerning the fiscal operations of the District as required or assigned. Perform computer data input and retrieval; verify the integrity of data submitted for input and evaluate the accuracy of the information retrieved for reporting purposes. Maintain current knowledge of changes, concepts, methods, requirements, regulations and policies for assigned programs, including computer programs and software enhancements. Perform related duties as assigned or as required. MINIMUM QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education: A bachelor's degree from an accredited college or university with major course work in finance, accounting or a related field. Experience: At least five years of increasingly responsible experience in an accounting, finance, administrative analysis, or budgeting, including three years of experience in financial analysis or budget analysis and development. Knowledge of: Capabilities of computer applications and hardware in the management and reporting of financial plans and data. Correct English usage, grammar, spelling, punctuation and vocabulary. Current developments and trends in financial management. Education Code, California Code of Regulations Title 5 and other applicable laws. Generally accepted accounting and auditing principles, practices and procedures. Governmental Accounting Standards Board (GASB) guidelines and Financial Accounting Standards Board (FASB) guidelines. Interpersonal skills including tact, patience and diplomacy. Mathematical principles. Methods and techniques of financial analysis and research. Methods and techniques of financial and statistical record keeping and reporting. Methods of budget analysis and presentation. Office procedures, methods and equipment. Operation of modern computer, peripherals and software programs, including information systems, database management, spreadsheet, word processing, presentation and specialized software. Oral and written communication skills. Principles and practices of fiscal, statistical, and administrative research and report preparation. Ability to: Collect, analyze, interpret and evaluate complex budgetary and financial management data, statistics and trends. Communicate clearly, concisely, and effectively present complex technical information, both orally and in writing, with diverse constituencies within and outside of the District. Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. Establish and maintain effective and cooperative working relationships with those contacted in the course of work. Exercise good judgment and discretion in analyzing and resolving confidential, difficult and sensitive situations. Interpret, apply and explain laws, rules, regulations and policies to financial management. Maintain confidentiality of sensitive information. Operate a 10-key calculator by touch. Operate a desktop PC and use the advanced capabilities of Microsoft Office products, such as Excel, PowerPoint and Word. Operate accounting software for general ledger and fixed assets modules. Operate database systems such as INFORM and CHRMS. Perform assigned work with speed and accuracy with limited direction and oversight. Perform high-level professional accounting work in the analysis, maintenance and auditing of financial accounts affecting District-wide operations. Plan and organize work to meet changing priorities and deadlines. Prepare clear and concise reports of budgetary, financial, and statistical data. Prepare, analyze and interpret clear and concise financial reports and statements. Reconcile, balance and audit records and accounts. Relate effectively with people of varied academic, cultural and socioeconomic background using tact diplomacy and courtesy. Train and provide work direction to others as assigned. Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts. Understand the organization, operation and services of the District and of outside agencies as necessary to assume assigned responsibilities. Use sound judgment in recognizing scope of authority. Work effectively with minimal supervision. Work independently on assigned projects. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: Standard office setting. Duties are performed primarily in an administrative office environment while sitting at a desk or computer workstation; occasionally travels to various locations to attend meetings and conduct work. Incumbents are subject to frequent contact with others, frequent interruptions, and demanding legal timelines. At least minimal environmental controls to assure health and comfort. Physical Demands: An incumbent regularly sits for long periods, walks short distances on a regular basis, uses hands and fingers to operate an electronic keyboard or other office machines, reaches with hands and arms, stoops, kneels or crouches to file, speaks clearly and distinctly to answer telephones and to provide information; sees to read fine print and operate computer; hears and understands voices over telephone and in person; and lifts, carries, and/or moves objects weighing up to 10 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: IT Services Lead Job Category: CSEA Job Opening Date: March 26, 2024 Job Closing Date: Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Annual salary starting from $108,792 to $120,120 Required Documents: Resume and Cover Letter Job Description: Initial Screening Date: April 22, 2024 A cover letter and resume are required. C.S.E.A. Classified Bargaining Unit Salary Range 146 Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job . SUMMARY DESCRIPTION Under direction from the appropriate level manager or administrator, oversees, functionally supervises, and participates as primary coordinator of the assigned college network, telecommunications and instructional technology delivery systems; ensures consistent and efficient information systems services to college personnel, students, and the community through the effective planning, design, implementation, modification, maintenance, monitoring, evaluation, and function of on-premises and cloud-based data networks, software applications, and related information systems services. DISTINGUISHING CHARACTERISTICS This is the lead level class in the Networking, Applications, and IT Systems series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and complex duties assigned to classes within this series while providing functional and technical supervision over assigned staff. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or reasonably related duties from those set forth below to address business needs and changing business practices. Oversees the design, planning, implementation, and maintenance for the college networking (wired and wireless), video, and telecommunications systems; provides technical leadership for overall computer operating systems and network architecture including design requirements, standards, protocols, and capacity planning. Oversees, plans, organizes, and directs the installation, configuration, modification, maintenance, programming and repair of networking, video, telecommunication, audio visual and instructional technology equipment and interfaces, endpoint management, databases, software applications and peripherals, providing hands on support as necessary. Oversees the monitoring of college network and infrastructure operations to identify problems, malfunctions and unauthorized intrusion attempts and to ensure proper integration and optimal reliability including information security, data protection, and disaster recovery. Leads Network Administrators, IT Systems Specialists, and Application Specialists in their roles of network administration, maintenance of user accounts, information security, backup and file systems maintenance activities, classroom technology support, and server and telecommunications system administration. Oversees the inventory of technology hardware and software including necessary licensing and documentation of college-wide infrastructure, including cabling, conduit and wired and wireless equipment, and maintenance records for hardware and software resources and optimizes replacement cycles. Assists District IT and College technology departments in developing medium and long-range technology and infrastructure plans; develops cost estimates; researches and recommends alternatives regarding operational requirements and budgetary constraints; maintains current knowledge of new technologies for potential application to District and college systems. Interacts with and maintains collaborative, open communication with District IT and other departments on campus, serving as liaison to the district, other colleges and worksites, providers, contractors, consultants, and vendor service technicians as necessary, in the installation and maintenance of information and data systems to ensure district-wide security and technology procedures and standards are maintained. Administers requests related to the college systems, databases, software applications, interfaces, report development, cloud applications, and related information systems services. Writes specifications, designs, and directs development of bid specifications and prepares plans to install or modify enterprise systems. Works with the district, faculty, staff, and student leadership to pilot new instructional technology equipment; identifies technology requirements for classrooms and instructional labs. Collaboratively develops standards for acquisition and support of endpoint computing hardware and software; coordinates the acquisition of endpoint computing hardware and software, and plans for the replacement and lifecycle management of endpoint, lab and classroom computers. Establishes information and data systems software standards, upgrade procedures and maintenance activities and cost-effective methods of data transmission to achieve the highest possible reliability and accessibility of college technology systems; evaluates the use of new transmission technologies. Provides technical and information assistance in support of college building projects for new construction and remodels, to ensure the technology needs of the project are met in a timely and cost-effective manner; ensures College and district standards and specifications adherence. Engages in activities to stay current with the latest releases and best practices related to, infrastructure including but not limited to server, cloud, and network systems instructional delivery systems and software advances to proactively administer these systems and provide direction for the college. Participates in annual budgeting and strategic planning for technology projects and equipment requests. Communicates district and college policy and administrative decisions to assigned staff and students. Oversees end-user technology training for staff and faculty. Ensures the successful and timely resolution of service requests by providing excellent customer service. Ensures compliance with local, state, and federal regulations. Performs related duties and responsibilities as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Administration of voice and data networks (LAN/WAN/Virtual/Cloud/VoIP/Wi-Fi) in a large, complex organization. Information systems operating systems, infrastructure including but not limited to server, cloud, and network systems, applications, and installations in a multivendor and multiprotocol environment. Internet and intranet infrastructure, Wide Area Networks (WANs), Local Area Networks (LANs), wireless access points, network-attached storage, office productivity applications, email, directory services, and video distribution systems and instructional delivery systems. Network components including structured wiring, physical and virtual servers, load balancers, routers, switches, wireless controllers, and firewalls at both the virtual and physical medium. Network, video, server, and instructional delivery systems hardware and software installation, maintenance, diagnostic and troubleshooting techniques. Workstations and peripherals, operational characteristics of modern operating systems. Programming languages and web server and application software. Principles of data back-up and disaster recovery. Principles and practices of basic data communication circuitry. Equipment and materials currently available for new and revised data network installations. Use of tools and equipment required for installation, maintenance and testing of data communication pathways and wiring. Cloud technologies such as IaaS, and SaaS. Information security systems and related modern practices around protection of data. Basic principles and practices of budget preparation and administration. Basic principles and practices of project management. Current office practices, procedures, methods, and computer equipment, software, and applications related to the work. Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping. Work organization principles and practices. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Techniques for providing a high level of customer service. Interpersonal skills using tact, patience, and courtesy. Techniques to facilitate effective interaction with people on an individual or group basis. Confidentiality requirements when dealing with personal and sensitive student information. Occupational hazards and standard safety policies and procedures. District and College organization, operations, policies, and objectives. Principles and practices of providing training and guidance to lower-level staff and student workers. Ability to: Analyze technical problems accurately and recommend or take an effective course of action. Administer the College's wireless, telephonic, local and wide area networks (LAN/WAN/Virtual/Cloud) including Internet and Intranet servers. Ability to conduct long-range planning. Plan and organize large projects requiring the involvement of several departments. Design or modify a variety of information and data systems and equipment. Make system-programming changes to network equipment and systems. Install or repair various information systems components and wiring. Ensure optimum operation and efficiency of student and staff web-based services. Evaluate existing network, server, endpoint, and cloud-based needs and requests and recommend system design modifications or equipment purchases. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Provide training and work direction to assigned staff. Effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Report to work on a regular and consistent basis, as scheduled, to assigned job. Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Participate in trainings and meetings on-site and off-site as required. Occasionally work weekends/nights, as required. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in a technical field such as computer science or current certification in project management, information security, network or server infrastructure, or cloud-based technology. Experience: Eight years of increasingly responsible technical work experience in network service operations as a network technician and/or information systems analyst. WORK ENVIRONMENT AND PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical Demands: Typically must sit and stand for long periods; use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials, including fine print, diagrams, schematics, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone, and when addressing groups; transport self to places necessary to perform job duties, such as meeting locations; visit and inspect technology installation sites; and move and/or carry objects weighing up to a maximum of 25 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Mar 27, 2024
Full Time
Title: IT Services Lead Job Category: CSEA Job Opening Date: March 26, 2024 Job Closing Date: Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Annual salary starting from $108,792 to $120,120 Required Documents: Resume and Cover Letter Job Description: Initial Screening Date: April 22, 2024 A cover letter and resume are required. C.S.E.A. Classified Bargaining Unit Salary Range 146 Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job . SUMMARY DESCRIPTION Under direction from the appropriate level manager or administrator, oversees, functionally supervises, and participates as primary coordinator of the assigned college network, telecommunications and instructional technology delivery systems; ensures consistent and efficient information systems services to college personnel, students, and the community through the effective planning, design, implementation, modification, maintenance, monitoring, evaluation, and function of on-premises and cloud-based data networks, software applications, and related information systems services. DISTINGUISHING CHARACTERISTICS This is the lead level class in the Networking, Applications, and IT Systems series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and complex duties assigned to classes within this series while providing functional and technical supervision over assigned staff. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or reasonably related duties from those set forth below to address business needs and changing business practices. Oversees the design, planning, implementation, and maintenance for the college networking (wired and wireless), video, and telecommunications systems; provides technical leadership for overall computer operating systems and network architecture including design requirements, standards, protocols, and capacity planning. Oversees, plans, organizes, and directs the installation, configuration, modification, maintenance, programming and repair of networking, video, telecommunication, audio visual and instructional technology equipment and interfaces, endpoint management, databases, software applications and peripherals, providing hands on support as necessary. Oversees the monitoring of college network and infrastructure operations to identify problems, malfunctions and unauthorized intrusion attempts and to ensure proper integration and optimal reliability including information security, data protection, and disaster recovery. Leads Network Administrators, IT Systems Specialists, and Application Specialists in their roles of network administration, maintenance of user accounts, information security, backup and file systems maintenance activities, classroom technology support, and server and telecommunications system administration. Oversees the inventory of technology hardware and software including necessary licensing and documentation of college-wide infrastructure, including cabling, conduit and wired and wireless equipment, and maintenance records for hardware and software resources and optimizes replacement cycles. Assists District IT and College technology departments in developing medium and long-range technology and infrastructure plans; develops cost estimates; researches and recommends alternatives regarding operational requirements and budgetary constraints; maintains current knowledge of new technologies for potential application to District and college systems. Interacts with and maintains collaborative, open communication with District IT and other departments on campus, serving as liaison to the district, other colleges and worksites, providers, contractors, consultants, and vendor service technicians as necessary, in the installation and maintenance of information and data systems to ensure district-wide security and technology procedures and standards are maintained. Administers requests related to the college systems, databases, software applications, interfaces, report development, cloud applications, and related information systems services. Writes specifications, designs, and directs development of bid specifications and prepares plans to install or modify enterprise systems. Works with the district, faculty, staff, and student leadership to pilot new instructional technology equipment; identifies technology requirements for classrooms and instructional labs. Collaboratively develops standards for acquisition and support of endpoint computing hardware and software; coordinates the acquisition of endpoint computing hardware and software, and plans for the replacement and lifecycle management of endpoint, lab and classroom computers. Establishes information and data systems software standards, upgrade procedures and maintenance activities and cost-effective methods of data transmission to achieve the highest possible reliability and accessibility of college technology systems; evaluates the use of new transmission technologies. Provides technical and information assistance in support of college building projects for new construction and remodels, to ensure the technology needs of the project are met in a timely and cost-effective manner; ensures College and district standards and specifications adherence. Engages in activities to stay current with the latest releases and best practices related to, infrastructure including but not limited to server, cloud, and network systems instructional delivery systems and software advances to proactively administer these systems and provide direction for the college. Participates in annual budgeting and strategic planning for technology projects and equipment requests. Communicates district and college policy and administrative decisions to assigned staff and students. Oversees end-user technology training for staff and faculty. Ensures the successful and timely resolution of service requests by providing excellent customer service. Ensures compliance with local, state, and federal regulations. Performs related duties and responsibilities as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Administration of voice and data networks (LAN/WAN/Virtual/Cloud/VoIP/Wi-Fi) in a large, complex organization. Information systems operating systems, infrastructure including but not limited to server, cloud, and network systems, applications, and installations in a multivendor and multiprotocol environment. Internet and intranet infrastructure, Wide Area Networks (WANs), Local Area Networks (LANs), wireless access points, network-attached storage, office productivity applications, email, directory services, and video distribution systems and instructional delivery systems. Network components including structured wiring, physical and virtual servers, load balancers, routers, switches, wireless controllers, and firewalls at both the virtual and physical medium. Network, video, server, and instructional delivery systems hardware and software installation, maintenance, diagnostic and troubleshooting techniques. Workstations and peripherals, operational characteristics of modern operating systems. Programming languages and web server and application software. Principles of data back-up and disaster recovery. Principles and practices of basic data communication circuitry. Equipment and materials currently available for new and revised data network installations. Use of tools and equipment required for installation, maintenance and testing of data communication pathways and wiring. Cloud technologies such as IaaS, and SaaS. Information security systems and related modern practices around protection of data. Basic principles and practices of budget preparation and administration. Basic principles and practices of project management. Current office practices, procedures, methods, and computer equipment, software, and applications related to the work. Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping. Work organization principles and practices. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students. Techniques for providing a high level of customer service. Interpersonal skills using tact, patience, and courtesy. Techniques to facilitate effective interaction with people on an individual or group basis. Confidentiality requirements when dealing with personal and sensitive student information. Occupational hazards and standard safety policies and procedures. District and College organization, operations, policies, and objectives. Principles and practices of providing training and guidance to lower-level staff and student workers. Ability to: Analyze technical problems accurately and recommend or take an effective course of action. Administer the College's wireless, telephonic, local and wide area networks (LAN/WAN/Virtual/Cloud) including Internet and Intranet servers. Ability to conduct long-range planning. Plan and organize large projects requiring the involvement of several departments. Design or modify a variety of information and data systems and equipment. Make system-programming changes to network equipment and systems. Install or repair various information systems components and wiring. Ensure optimum operation and efficiency of student and staff web-based services. Evaluate existing network, server, endpoint, and cloud-based needs and requests and recommend system design modifications or equipment purchases. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service. Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Provide training and work direction to assigned staff. Effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Report to work on a regular and consistent basis, as scheduled, to assigned job. Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Participate in trainings and meetings on-site and off-site as required. Occasionally work weekends/nights, as required. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in a technical field such as computer science or current certification in project management, information security, network or server infrastructure, or cloud-based technology. Experience: Eight years of increasingly responsible technical work experience in network service operations as a network technician and/or information systems analyst. WORK ENVIRONMENT AND PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical Demands: Typically must sit and stand for long periods; use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials, including fine print, diagrams, schematics, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone, and when addressing groups; transport self to places necessary to perform job duties, such as meeting locations; visit and inspect technology installation sites; and move and/or carry objects weighing up to a maximum of 25 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Sonoma County, CA
Santa Rosa, California, United States
Position Information Grow your career with the County of Sonoma as a Bilingual Human Services Aide II! Starting salary at $ 26.02 /hour ($ 54,306 /year), plus a competitive total compensation package, and an additional $1.50/hour fluent bilingual premium.* As a Human Services Aide II in the Economic Assistance Division of the Human Services Department , you will be responsible for providing routine non-technical assistance and supportive services to clients and staff, including answering phones and providing excellent customer service. You will act as a liaison between professional staff, disadvantaged individuals, and groups in the community, and will also: Provide support to case workers through various clerical activities Greet clients and assist them with questions and the completion of forms and applications Provide outreach to schools, neighborhoods, and the community to ensure those who need services can access them De-escalate tense situations while working with hostile or upset clients Act as a liaison with community agencies by keeping rosters and client paperwork updated Evaluate client service needs, providing information and guidance regarding various services and resources Proctor vocational testing Make reminder calls to clients regarding upcoming appointments Schedule clients for meetings, workshops, and/or trainings Enter information into databases and spreadsheets and generate receipts and reports The ideal candidates will possess: Experience working with a diverse cultural and socioeconomic population Exceptional customer service skills including in person, over the phone, and virtually through video conferencing The ability to diffuse stressful situations and interactions A high degree of proficiency with word processing, spreadsheet, and database programs Strong multi-tasking, problem solving, and organization skills and the ability to work in a fast-paced environment Advanced computer skills, including experience with Excel, Outlook, and Word About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. HSD works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Bilingual Premium Pay* - An additional $1.50 on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals and 12 paid holidays County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education * Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . These bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for these fluent bilingual positions must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent bilingual skills. This recruitment is currently being conducted to fill four full-time fluent Bilingual Human Services Aide II (English/Spanish) positions. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. The ability to read and write English and make arithmetic calculations for successful job performance. Completed coursework or training in sociology or psychology is desirable. Experience: Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, one year experience at the level of a Human Services Aide I or equivalent would provide such opportunity. License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Requirement: Designated positions will require the ability to speak and write a specified foreign language in addition to English. Knowledge, Skills, and Abilities Working knowledge of: needs, problems, attitudes and behavior patterns of persons with varying socio-economic issues and backgrounds, and of the total community; policies and procedures of the Human Services Department. Knowledge of: cultural and human behavior to effectively deal with ethnically diverse clients and professional staff; modern office procedures and practices; services offered by the Human Services Department; standards of client confidentiality. Ability to: relate well to a wide variety of members of the community, including those with mental health or chemical/alcohol dependency challenges, and to representatives of public and private organizations; understand and interpret procedures and guidelines consistently to clients; complete necessary documentation and paperwork; work cooperatively and effectively with people from a wide variety of backgrounds including those with legal and family problems; apply knowledge of policies, procedures and services of the Human Services Department and standards of client confidentiality; understand and act upon mandated child abuse reporter regulations; operate modern office equipment, including copiers, fax machines, printers, and computers; perform data entry using basic keyboarding skills; read and write English and make arithmetic calculations; communicate effectively both verbally and in writing and to understand and follow oral and written instructions. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/20/2024 11:59 PM Pacific
May 03, 2024
Full Time
Position Information Grow your career with the County of Sonoma as a Bilingual Human Services Aide II! Starting salary at $ 26.02 /hour ($ 54,306 /year), plus a competitive total compensation package, and an additional $1.50/hour fluent bilingual premium.* As a Human Services Aide II in the Economic Assistance Division of the Human Services Department , you will be responsible for providing routine non-technical assistance and supportive services to clients and staff, including answering phones and providing excellent customer service. You will act as a liaison between professional staff, disadvantaged individuals, and groups in the community, and will also: Provide support to case workers through various clerical activities Greet clients and assist them with questions and the completion of forms and applications Provide outreach to schools, neighborhoods, and the community to ensure those who need services can access them De-escalate tense situations while working with hostile or upset clients Act as a liaison with community agencies by keeping rosters and client paperwork updated Evaluate client service needs, providing information and guidance regarding various services and resources Proctor vocational testing Make reminder calls to clients regarding upcoming appointments Schedule clients for meetings, workshops, and/or trainings Enter information into databases and spreadsheets and generate receipts and reports The ideal candidates will possess: Experience working with a diverse cultural and socioeconomic population Exceptional customer service skills including in person, over the phone, and virtually through video conferencing The ability to diffuse stressful situations and interactions A high degree of proficiency with word processing, spreadsheet, and database programs Strong multi-tasking, problem solving, and organization skills and the ability to work in a fast-paced environment Advanced computer skills, including experience with Excel, Outlook, and Word About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. HSD works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Bilingual Premium Pay* - An additional $1.50 on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals and 12 paid holidays County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education * Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . These bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for these fluent bilingual positions must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent bilingual skills. This recruitment is currently being conducted to fill four full-time fluent Bilingual Human Services Aide II (English/Spanish) positions. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. The ability to read and write English and make arithmetic calculations for successful job performance. Completed coursework or training in sociology or psychology is desirable. Experience: Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, one year experience at the level of a Human Services Aide I or equivalent would provide such opportunity. License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Requirement: Designated positions will require the ability to speak and write a specified foreign language in addition to English. Knowledge, Skills, and Abilities Working knowledge of: needs, problems, attitudes and behavior patterns of persons with varying socio-economic issues and backgrounds, and of the total community; policies and procedures of the Human Services Department. Knowledge of: cultural and human behavior to effectively deal with ethnically diverse clients and professional staff; modern office procedures and practices; services offered by the Human Services Department; standards of client confidentiality. Ability to: relate well to a wide variety of members of the community, including those with mental health or chemical/alcohol dependency challenges, and to representatives of public and private organizations; understand and interpret procedures and guidelines consistently to clients; complete necessary documentation and paperwork; work cooperatively and effectively with people from a wide variety of backgrounds including those with legal and family problems; apply knowledge of policies, procedures and services of the Human Services Department and standards of client confidentiality; understand and act upon mandated child abuse reporter regulations; operate modern office equipment, including copiers, fax machines, printers, and computers; perform data entry using basic keyboarding skills; read and write English and make arithmetic calculations; communicate effectively both verbally and in writing and to understand and follow oral and written instructions. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/20/2024 11:59 PM Pacific
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Under the oversight and general supervision of the Senior Director of Maintenance & Operations, the Associate Director of Custodial & Moving Services oversees a comprehensive custodial and moving services program for the main and south campuses as well as other nearby campus properties consisting of more than 52 buildings comprised of more than six million square feet. Services are provided via a 24/7 operations schedule, serving thousands of students, faculty, staff, and visitors daily. Using independent judgment and professional expertise, the incumbent plans, organizes and directs the activities of the Custodial and Moving Services unit within Facilities Development & Operations. Services are wide-ranging and encompass routine and specialized custodial care, supports activities associated with moving departments and occupants within campus properties, and coordinates supporting services for special events and commencement activities. As part of this role, the incumbent oversees and administers an assigned budget and plays a pivotal role in the development and execution of priorities as related to ensuring ongoing continuity of operations. This includes establishing strong relationships with campus clientele and driving forward a University first and customer focused approach to all work efforts. The incumbent has direct responsibility to plan, develop, implement, and oversee comprehensive service plans for all areas of responsibility including establishment of key performance metrics and quality controls. The incumbent also participates with other managers within the Maintenance & Operations Division to develop, establish, and implement strategic and operational plans and initiatives. Key Responsibilities Responsible for direct oversight of all custodial service operations and all moving services activities of the University Develops and oversees implementation of a custodial service plans, preventive maintenance schedules, and service level standards for all buildings and areas of custodial care Develops and implements a key performance metrics system including a measuring, tracking and reporting system to allow understanding of performance at both the building and work group level Manages, assigns, coordinates, and oversees moving services and special event support services requests ensuring responsiveness based on a prioritized deployment model including standards for customer engagement Collaborates with others in development of and leads implementation of a campus-wide furniture and equipment reuse program including maintaining an online inventory of items available for re-use and managing/tracking assets and disposition records Oversees personnel management for over 100 employees including hiring, retention, performance evaluation, and corrective and/or disciplinary action working closely with the Business & Administrative Services unit and University Personnel Establishes performance requirements including monitoring performance, coaching for improvement and development, and progressive discipline, where necessary In collaboration with the Business & Administrative Services unit, monitors, tracks, and forecasts operating budgets making recommendations for adjustment where necessary Ensures all chargeable services are recovered and ensures appropriate internal controls to confirm this is being done Acts as a unit representative for custodial and moving services and initiates and maintains relationships with clients across the campus to advance work efforts Plans, implements, and updates procedures for area of responsibility as related to disaster and emergency preparedness and building security/emergency procedures Ensures unit compliance with all regulatory requirements of local, state and federal agencies having jurisdiction or authority over operational activities Serves as a manager on duty responsible for off hours service calls and campus emergency response needs Knowledge, Skills & Abilities Knowledge of administrative and management techniques required to lead and oversee a comprehensive program inclusive of custodial maintenance and moving service Knowledge of custodial maintenance planning and management principles including development and implementation of operational plans, preventative maintenance programs, and quality control, assurance and inspection programs Knowledge, experience and ability to demonstrated to implement a strong customer service approach to work efforts, with a commitment to high ethical standards, while motivating staff in a demanding environment Knowledge and understanding of public contracting requirements as needed to develop and analyze proposals and negotiate favorable business terms Knowledge of and ability to assess, develop, implement, and evaluates procedures, plans, and policy from a strategic and operational perspective Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, rations, and proportions Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions and deal with multiple abstract and concrete variables Ability to communicate effectively and work harmoniously with a diverse group of individuals at all levels within and outside of the organization Ability to lift up to 20 pounds occasionally Ability to work evening and weekend hours in order to maintain presence with swing and graveyard shift staff Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities Ability to climb to a height up to twenty feet Ability to drive to locations of work Required Qualifications Bachelor's degree in public administration, management, business or a related field OR which may be obtained through equivalent experience such as might be attained through five years of supervisory experience in custodial or operational services management, of which a minimum of three years is associated with progressively responsible experience Four years of supervisory experience in scheduling, coordinating, and managing custodial operations, of which a minimum of two years are associated with progressively responsible management Demonstrated experience leading and overseeing custodial and/or moving services and operations common to a large, complex organization Supervisory experience in human resources and employee relations management Demonstrated experience developing and implementing service plans including task development and resource assignment/management License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Bachelor's degree in public administration, management, business or a related field. CCE certification through the International Sanitary Supply Association and/or GCMC certification through the International Janitorial Cleaning Services Association or equivalent certification Supervisory experience within a collective bargaining and represented staff environment. Experience managing custodial services for a demanding, large, and complex organization and environment. Experience in operational services management of a State facility, College or University, or other multi-facility complex Compensation Classification: Administrator II Anticipated Hiring Range: $8,542/month - $10,700/month CSU Salary Range: $4,583/month - $14,713/month The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Under the oversight and general supervision of the Senior Director of Maintenance & Operations, the Associate Director of Custodial & Moving Services oversees a comprehensive custodial and moving services program for the main and south campuses as well as other nearby campus properties consisting of more than 52 buildings comprised of more than six million square feet. Services are provided via a 24/7 operations schedule, serving thousands of students, faculty, staff, and visitors daily. Using independent judgment and professional expertise, the incumbent plans, organizes and directs the activities of the Custodial and Moving Services unit within Facilities Development & Operations. Services are wide-ranging and encompass routine and specialized custodial care, supports activities associated with moving departments and occupants within campus properties, and coordinates supporting services for special events and commencement activities. As part of this role, the incumbent oversees and administers an assigned budget and plays a pivotal role in the development and execution of priorities as related to ensuring ongoing continuity of operations. This includes establishing strong relationships with campus clientele and driving forward a University first and customer focused approach to all work efforts. The incumbent has direct responsibility to plan, develop, implement, and oversee comprehensive service plans for all areas of responsibility including establishment of key performance metrics and quality controls. The incumbent also participates with other managers within the Maintenance & Operations Division to develop, establish, and implement strategic and operational plans and initiatives. Key Responsibilities Responsible for direct oversight of all custodial service operations and all moving services activities of the University Develops and oversees implementation of a custodial service plans, preventive maintenance schedules, and service level standards for all buildings and areas of custodial care Develops and implements a key performance metrics system including a measuring, tracking and reporting system to allow understanding of performance at both the building and work group level Manages, assigns, coordinates, and oversees moving services and special event support services requests ensuring responsiveness based on a prioritized deployment model including standards for customer engagement Collaborates with others in development of and leads implementation of a campus-wide furniture and equipment reuse program including maintaining an online inventory of items available for re-use and managing/tracking assets and disposition records Oversees personnel management for over 100 employees including hiring, retention, performance evaluation, and corrective and/or disciplinary action working closely with the Business & Administrative Services unit and University Personnel Establishes performance requirements including monitoring performance, coaching for improvement and development, and progressive discipline, where necessary In collaboration with the Business & Administrative Services unit, monitors, tracks, and forecasts operating budgets making recommendations for adjustment where necessary Ensures all chargeable services are recovered and ensures appropriate internal controls to confirm this is being done Acts as a unit representative for custodial and moving services and initiates and maintains relationships with clients across the campus to advance work efforts Plans, implements, and updates procedures for area of responsibility as related to disaster and emergency preparedness and building security/emergency procedures Ensures unit compliance with all regulatory requirements of local, state and federal agencies having jurisdiction or authority over operational activities Serves as a manager on duty responsible for off hours service calls and campus emergency response needs Knowledge, Skills & Abilities Knowledge of administrative and management techniques required to lead and oversee a comprehensive program inclusive of custodial maintenance and moving service Knowledge of custodial maintenance planning and management principles including development and implementation of operational plans, preventative maintenance programs, and quality control, assurance and inspection programs Knowledge, experience and ability to demonstrated to implement a strong customer service approach to work efforts, with a commitment to high ethical standards, while motivating staff in a demanding environment Knowledge and understanding of public contracting requirements as needed to develop and analyze proposals and negotiate favorable business terms Knowledge of and ability to assess, develop, implement, and evaluates procedures, plans, and policy from a strategic and operational perspective Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, rations, and proportions Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions and deal with multiple abstract and concrete variables Ability to communicate effectively and work harmoniously with a diverse group of individuals at all levels within and outside of the organization Ability to lift up to 20 pounds occasionally Ability to work evening and weekend hours in order to maintain presence with swing and graveyard shift staff Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities Ability to climb to a height up to twenty feet Ability to drive to locations of work Required Qualifications Bachelor's degree in public administration, management, business or a related field OR which may be obtained through equivalent experience such as might be attained through five years of supervisory experience in custodial or operational services management, of which a minimum of three years is associated with progressively responsible experience Four years of supervisory experience in scheduling, coordinating, and managing custodial operations, of which a minimum of two years are associated with progressively responsible management Demonstrated experience leading and overseeing custodial and/or moving services and operations common to a large, complex organization Supervisory experience in human resources and employee relations management Demonstrated experience developing and implementing service plans including task development and resource assignment/management License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Bachelor's degree in public administration, management, business or a related field. CCE certification through the International Sanitary Supply Association and/or GCMC certification through the International Janitorial Cleaning Services Association or equivalent certification Supervisory experience within a collective bargaining and represented staff environment. Experience managing custodial services for a demanding, large, and complex organization and environment. Experience in operational services management of a State facility, College or University, or other multi-facility complex Compensation Classification: Administrator II Anticipated Hiring Range: $8,542/month - $10,700/month CSU Salary Range: $4,583/month - $14,713/month The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF UKIAH, CA
City Hall, California, United States
DESCRIPTION Recruitments posted as "Continuous" are subject to close at any time following an initial two-week posting period. Upon closing, the applications received will be screened and notices will be sent to the applicants regarding the status of their application. Under general supervision, to perform collection activities and customer billing of City of Ukiah’s utility services including electric, water, sewer, garbage and parking permit program; maintain financial records; provide customer service; and perform related duties as assigned. JOB REQUIREMENTS These examples are intended only as illustrations of the various types of work performed. The examples of work performed are neither restricted to nor all encompassing of the duties to be performed under this job title. Have ability to conduct all phases of billing and be responsible for collection, notification and legal process relative to the City of Ukiah services. Services include electric, water, sewer, garbage, Business License issuance, Airport, Parking Citation and parking permit program. Apply City of Ukiah’s collection policies and Federal Fair Debt Collection Laws in negotiating payment arrangements and securing contractual agreements of unpaid open and closed accounts in a professional manner. Coordinate the work activities of customer service support staff, schedule their hours and maintain records for budget purposes. Assist the Billing and Customer Service Manager with supervising, training and evaluating billing and collection staff. Assign accounts to credit bureaus for collection. Prepare filings for small claims court, and appear in court as necessary. Answer difficult and complex customer inquiries and complaints over the phone and in person using independent judgment to correct, resolve and report situations. Maintain schedules in compliance with Municipal and State Regulations for billing statements, delinquent letters, collection notices, final notices, and disconnect instructions for unpaid utility accounts on a weekly basis. Produce delinquent letters, collection notices, final notices, and disconnect instructions for unpaid utility accounts. Coordinate referrals to and payments from utility assistance agencies on a weekly basis. Maintain statistical records for and auditing utility assistance agencies. Process new service requests, transfers, past due accounts, and utility disconnections within mandated time frames. Maintain and update customer records daily. Process returned checks, returned mail and credit balance refunds. Coordinate service and meter read requests with utility and other finance staff. Analyze, reconcile and process utility meter reading data. Apply periodic rate increases and decreases. Maintain and reconcile utility deposits. Balance customer payments, adjustments and accounts receivable with the General Ledger. Operate various office machinery such as personal computer, complex billing computer software, mailroom equipment, ten-key adding machine, typewriter, copier, and fax machine. Provide back up for Customer Service positions and “Acting Supervisor” in Billing and Customer Service Managers’ absence. Perform other duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Customer relations techniques. Basic accounting principles. Customer account analysis. Computer operations. City utility ordinances and resolutions. State of California Public Utility Code. Federal Fair Debt Collection laws. Ability to: Understand and carry out oral and written instructions. Work in a high activity team environment. Demonstrate strong written and verbal communication skills. Handle difficult and stressful public contacts in an appropriate and professional manner. Work well under pressure to meet established deadlines. Operate a computer system for up to 50% of the workday and perform rapid and accurate data entry. Type at least 40 words per minute. Operate a 10 key calculator by touch. Operate office and mailroom equipment. Independently and accurately process all phases of billing and collection activities. Lift up to 40 pounds. Maintain harmonious and cooperative working relationships with other City employees and the public. Apply and adopt established methods to a variety of collection transactions and problems. Experience and Education: Four years of billing or collection experience preferably in a utility or government environment. Customer Service experience in a comparable field is acceptable. Any combination equivalent to graduation from High School, with additional coursework in business, accounting, computer science, or a closely related field. Necessary Special Requirements: Possession of a valid Class C California driver's license. SELECTION PROCEDURE Applications must be filled out completely. Resumes submitted in lieu of completing an application will not be considered. Applications will be reviewed by a screening committee and those applicants who appear to be among the best qualified will be selected for the examination process. This process may include a variety of techniques designed to test applicants’ knowledge, skills, and abilities to perform the duties and responsibilities of the job. An eligibility list will be established by ranking candidates by their overall score and a selection will be made from the candidates on this list. All employment offers are subject to a City-paid physical examination and a thorough reference and background check. In accordance with the Immigration Reform Act of 1986, the City must verify, once an employment offer has been made, that all persons have written proof of their right to work in the United States. In accordance with the Americans with Disabilities Act (ADA), if special accommodations are necessary at any stage of the testing process, please notify the Human Resources Department in advance at (707) 463-6244 so your request may be reviewed prior to the occurrence of the test. The City of Ukiah is an Equal Opportunity Employer committed to building a diverse workforce. Continually working to promote diversity, equity, transparency, and justice through the adoption and implementation of City practices, policies, and procedures. The City of Ukiah offers a competative benefits package to all full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees may receive benefits on a pro-rated basis. To learn more details, contact us at personnel@cityofukiah.com.
May 14, 2024
Full Time
DESCRIPTION Recruitments posted as "Continuous" are subject to close at any time following an initial two-week posting period. Upon closing, the applications received will be screened and notices will be sent to the applicants regarding the status of their application. Under general supervision, to perform collection activities and customer billing of City of Ukiah’s utility services including electric, water, sewer, garbage and parking permit program; maintain financial records; provide customer service; and perform related duties as assigned. JOB REQUIREMENTS These examples are intended only as illustrations of the various types of work performed. The examples of work performed are neither restricted to nor all encompassing of the duties to be performed under this job title. Have ability to conduct all phases of billing and be responsible for collection, notification and legal process relative to the City of Ukiah services. Services include electric, water, sewer, garbage, Business License issuance, Airport, Parking Citation and parking permit program. Apply City of Ukiah’s collection policies and Federal Fair Debt Collection Laws in negotiating payment arrangements and securing contractual agreements of unpaid open and closed accounts in a professional manner. Coordinate the work activities of customer service support staff, schedule their hours and maintain records for budget purposes. Assist the Billing and Customer Service Manager with supervising, training and evaluating billing and collection staff. Assign accounts to credit bureaus for collection. Prepare filings for small claims court, and appear in court as necessary. Answer difficult and complex customer inquiries and complaints over the phone and in person using independent judgment to correct, resolve and report situations. Maintain schedules in compliance with Municipal and State Regulations for billing statements, delinquent letters, collection notices, final notices, and disconnect instructions for unpaid utility accounts on a weekly basis. Produce delinquent letters, collection notices, final notices, and disconnect instructions for unpaid utility accounts. Coordinate referrals to and payments from utility assistance agencies on a weekly basis. Maintain statistical records for and auditing utility assistance agencies. Process new service requests, transfers, past due accounts, and utility disconnections within mandated time frames. Maintain and update customer records daily. Process returned checks, returned mail and credit balance refunds. Coordinate service and meter read requests with utility and other finance staff. Analyze, reconcile and process utility meter reading data. Apply periodic rate increases and decreases. Maintain and reconcile utility deposits. Balance customer payments, adjustments and accounts receivable with the General Ledger. Operate various office machinery such as personal computer, complex billing computer software, mailroom equipment, ten-key adding machine, typewriter, copier, and fax machine. Provide back up for Customer Service positions and “Acting Supervisor” in Billing and Customer Service Managers’ absence. Perform other duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Customer relations techniques. Basic accounting principles. Customer account analysis. Computer operations. City utility ordinances and resolutions. State of California Public Utility Code. Federal Fair Debt Collection laws. Ability to: Understand and carry out oral and written instructions. Work in a high activity team environment. Demonstrate strong written and verbal communication skills. Handle difficult and stressful public contacts in an appropriate and professional manner. Work well under pressure to meet established deadlines. Operate a computer system for up to 50% of the workday and perform rapid and accurate data entry. Type at least 40 words per minute. Operate a 10 key calculator by touch. Operate office and mailroom equipment. Independently and accurately process all phases of billing and collection activities. Lift up to 40 pounds. Maintain harmonious and cooperative working relationships with other City employees and the public. Apply and adopt established methods to a variety of collection transactions and problems. Experience and Education: Four years of billing or collection experience preferably in a utility or government environment. Customer Service experience in a comparable field is acceptable. Any combination equivalent to graduation from High School, with additional coursework in business, accounting, computer science, or a closely related field. Necessary Special Requirements: Possession of a valid Class C California driver's license. SELECTION PROCEDURE Applications must be filled out completely. Resumes submitted in lieu of completing an application will not be considered. Applications will be reviewed by a screening committee and those applicants who appear to be among the best qualified will be selected for the examination process. This process may include a variety of techniques designed to test applicants’ knowledge, skills, and abilities to perform the duties and responsibilities of the job. An eligibility list will be established by ranking candidates by their overall score and a selection will be made from the candidates on this list. All employment offers are subject to a City-paid physical examination and a thorough reference and background check. In accordance with the Immigration Reform Act of 1986, the City must verify, once an employment offer has been made, that all persons have written proof of their right to work in the United States. In accordance with the Americans with Disabilities Act (ADA), if special accommodations are necessary at any stage of the testing process, please notify the Human Resources Department in advance at (707) 463-6244 so your request may be reviewed prior to the occurrence of the test. The City of Ukiah is an Equal Opportunity Employer committed to building a diverse workforce. Continually working to promote diversity, equity, transparency, and justice through the adoption and implementation of City practices, policies, and procedures. The City of Ukiah offers a competative benefits package to all full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees may receive benefits on a pro-rated basis. To learn more details, contact us at personnel@cityofukiah.com.
Water Employee Services Agency (WESA)
Lake Elsinore, CA, US
Electrical Technician III - Salary: $8,719 to $11,444 per month The Position Summary: Job descriptions are intended to present a descriptive list of the range of duties performed by employees in this job. Specifications are NOT intended to reflect all duties performed with the job. SUMMARY DESCRIPTION Under direction, leads and participates in the work of employees engaged in the construction, installation, inspection, testing, calibration, predictive, preventive and corrective maintenance and repair of electrical systems and process control instrumentation systems and related equipment used in the production, treatment, storage, transmission, and distribution of potable, agricultural, reclaimed and wastewater; assists in project management and may provide oversight for special projects; and performs related duties as assigned. Receives direction from assigned supervisory or management personnel. Exercises technical and functional direction over and provides training to lower-level staff. DISTINGUISHING CHARACTERISTICS This is the advanced-level classification in the Electrical Technician class series. Incumbents work under direction and exercise a high level of discretion and independent judgment in performing the full range of routine to complex duties associated with the installation, preventive and corrective maintenance, inspection and servicing of electrical and instrumentation equipment, components, and facilities. Incumbents also provide lead direction and supervision to clerical, technical, and professional staff. Immediate Impact: The successful candidate will be given the following objectives upon hire: 1) Within 3 months, demonstrate familiarity with the preventive and corrective maintenance program framework. This will include navigation of the Computerized Maintenance Management System (CMMS). Additionally, within 6 months, demonstrate proficiency in creating, updating and closing work orders, and reviewing performance metrics and reports. 2) Within the first 6 months, demonstrate ability to utilize the purchasing system to create a Requisition Self Service for an outside vendor. 3) Within the first 9 months, create and present a 30-45 minute training session on a repair process of the candidate's choice. 4) Within the first 12 months, provide a written assessment of the status of all primary mover equipment in the assigned work area for both water and wastewater, to include recommendations for repair, overhaul or replacement. The Ideal Candidate: Responsibilities: The following duties are typical for this classification. Incumbents may not perform all duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Leads, provides work direction and guidance to assigned crew; participates in scheduling, assigning, and monitoring the work of designated staff for accuracy, completeness, and conformance with District standards; provides information, instruction and training on work processes, proper use of equipment and safe work practices; provides input to supervisor on employee work performance and behaviors. Participates in the oversight of major repair projects and upgrades of electrical systems, process control instrumentation and related equipment; responds to requests for information (RFIs) and reviews design plans and construction submittals; works with engineers to resolve problems with new installations, construction and the purchase of replacement equipment. Monitors work of contractors and employees to ensure timely completion of maintenance and repair projects/work orders in accordance with District policies and safety standards; assists with field inspections of work progress and at completion. Plans, estimates time, coordinates, requisitions materials; performs and prepares reports related to assigned tasks. Performs corrective and preventive maintenance on a variety of industrial electrical systems, such as motors, variable frequency drives, soft-starts, circuit breakers, switchgear, motor control centers, automatic transfer switches, stand-by generators, transformers, control panels, electric actuators, lighting and building power systems using various testing equipment and tools. Performs the most advanced electrical work, including but not limited to designing and/or drafting control diagrams, elevations, and layouts; assembles, installs, and tests and repairs electrical equipment, including electrical panels, remote control equipment, motors, power and lighting circuits. Tests, troubleshoots, calibrates, repairs, and performs advanced preventive, corrective and predictive maintenance on a variety of electrical systems and process control instrumentation, HVAC systems, and components, and devices associated with the production, treatment, storage, transmission and distribution of wastewater, potable, agricultural and reclaimed water. Diagnoses well and booster pumping station equipment using specialized tools and testing/diagnostic instrumentation; troubleshoots pumps motors and makes appropriate adjustments and repairs. Reads, understands, interprets, and works from blueprints, plans, schematics, diagrams, and maps as related to wells, pumping stations, hydraulic control equipment and electrical control systems; prepares and maintains detailed documentation and work records, including data on facilities, details of failures, descriptions of work performed, as-built sketches, blueprints, and drawings. Enters scheduled and completed maintenance and repair tasks on horizontal, centrifugal, and deep well type turbine pumps, engines, motors, and other electrical equipment into database; maintains accurate records on all maintenance repair and service activity. Installs and troubleshoots new electrical equipment and tests for proper operation; troubleshoots cause of malfunction using visual inspection and precision measuring and testing instruments; replaces or repairs broken parts such as gauges, wires, fuses, relays, sensors, switches, circuit boards and other electrical components. Schedules and coordinates activities with other departments; works with other water/wastewater staff, contractors, and sub-contractors in performing maintenance duties as necessary including electrical repairs and maintenance. Performs confined space and permit required confined space entry in accordance with local, State, and federal guidelines, regulations, and laws; completes pre-entry checklists, performs atmospheric testing and evaluation of various entry conditions and situations; assists in the calibration and maintenance of confined space atmospheric testing instrumentation and self-contained breathing apparatus units. Uses a variety of standard and specialized test equipment such as insulation tester, voltmeter, ammeter, oscilloscope, vibration monitoring equipment, infrared thermal imaging camera and other specialized test equipment. Orders replacement parts to perform maintenance and repairs as necessary; maintains inventory of replacement parts and equipment; uses and manages district assigned procurement credit card by allocating transactions to proper accounts and submitting receipts with monthly statement to supervisor. Operates a variety of vehicles, cranes, light and heavy equipment, hand and power tools, and specialized precision measuring and testing instruments. Participates in the development of District safety programs; observes and complies with all District and mandated safety rules, regulations, and protocols. Responds to water and wastewater plants, boosters, wells and lift station emergencies and problems as required; makes emergency field repairs; participates in standby rotation and responds to after hour emergencies as required. Responds to public inquiries in a courteous manner; provides information in accordance with district policies. Acts in the absence of the Electrical Maintenance Superintendent, as assigned. Performs other job-related duties as assigned. QUALIFICATIONS Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education Equivalent to completion of the twelfth (12th) grade supplemented by college-level coursework or trade school training in electrical technology and/or electrical maintenance or a related field. Experience Five (5) years of increasingly responsible experience in the maintenance and repair of electrical and mechanical equipment used in the distribution, collection and treatment of water or wastewater systems. Licenses and Certifications Possession of, or ability to obtain, crane operator certifications issued by the National Commission for the Certification of Crane Operators within twelve (12) months of employment. Possession of a valid California Class C driver’s license, to be maintained throughout employment. Possession of a valid Grade II Electrical/Instrumentation Technologist Certificate issued by the California Water Environment Association. Possession, or ability to obtain, a valid Grade III Electrical/Instrumentation Technologist Certificate issued by the California Water Environment Association, within twelve (12) months of employment. Knowledge Principles, methods, materials, tools, and equipment required for installation, maintenance, diagnosis and repair of domestic, reclaimed, and agricultural water pumps, engines, switchgear, control panels wells, booster stations, sewer lift stations, and other equipment related to water or wastewater treatment plants. Principles of effective leadership and supervision. Operations, services and activities of water and wastewater electrical maintenance and repair programs. Principles of electrical theory as applied to electrical circuits and wiring systems. National electric codes, including electrical codes for workplace safety. Industrial 3 phase 240V and 480V power distribution. Principles of preventive and predictive maintenance programs. Operating characteristics and application of electrical test equipment. Operational characteristics of both water and wastewater treatment plant systems and equipment. Methods and techniques of performing diagnostic troubleshooting. Proper procedures used in the maintenance and repair of hand and power tools. Mathematical principles. Principles and practices of record keeping. Occupational hazards and standard safety practices including working with high voltage. Applicable federal, state, and local laws, codes, regulations, and ordinances relevant to the area(s) of responsibility. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and District staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability Assign and inspect the work of Electrical Technicians and other maintenance workers. Perform a variety of advanced and complex tasks involving the installation, construction, maintenance and repairs on electrical equipment and systems associated with water, wastewater, and agricultural water systems. Inspect, troubleshoot, diagnose, and repair electrical equipment within water, wastewater, and agricultural systems. Operate a variety of maintenance, repair, installation, and electrical testing equipment in a safe and effective manner. Perform preventive maintenance on motors, electric actuators, control panels, switchgear and other equipment used in municipal water, wastewater, and agricultural water systems. Read and understand technical manuals, blueprints, electrical diagrams and schematics, shop drawings and sketches. Provide effective work direction, training, and guidance to designated staff. Perform heavy manual labor. Perform assigned work in accordance with appropriate safety practices and regulations. Maintain a variety of repair records. Measure, cut, thread, bend and install conduit, pull wire and work on control wiring and equipment. Perform accurate mathematical calculations. Use a computerized maintenance management system for scheduling, tracking, and analyzing all work performed on equipment. Use SCADA to operate, troubleshoot and identify potential problems with District facilities and equipment. Comply with Cal-OSHA respirator facemask fit test requirements. Use Self Contained Breathing Apparatus (SCBA). Interpret, explain, and enforce department policies and procedures. Respond to public inquiries in a courteous manner; provide information in accordance with District policies. Independently organize own work and work of others, set priorities, meet critical deadlines and follow-up on assignments. Use tact, initiative, prudence and independent judgment within general policy and procedural guidelines. Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS AND WORKING ENVIRONMENT he conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment Indoor/outdoor and wastewater treatment plant environment; travel from site to site; exposure to noise, dust, grease, smoke, fumes, noxious odors, gases, vibrations, electrical energy, radiant energy and all types of weather and temperature conditions; exposure to hazardous traffic conditions; work in or around water and wastewater; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain; work in confined spaces; incumbents may be required to work extended hours including evenings and weekends. Physical • Level Three • NIDA • Pulmonary Incumbents require sufficient mobility to walk, stand and sit for prolonged periods of time; frequently stoop, bend, kneel, crouch, crawl, climb, reach and twist; push, pull, lift, and/or carry 100 lbs., exposure to harsh weather, hazardous chemicals, confined spaces, respirator; use of large mechanical tools, electrical tools and frequent exposure to extended periods of noise; operate assigned equipment and vehicles; ability to verbally communicate to exchange information. Vision See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing Hear in the normal audio range with or without correction. ADDITIONAL REQUIREMENTS Must be able to respond within a forty-five (45) minute time period to the District’s Corporate Yard while on standby duty; must be able to communicate by telephone for the duration of the on-call shift. COMPENSATION: •Medical, dental, vision, accidental death and dismemberment insurance, a life insurance policy equal to two times the annual salary for the employee and a $1,000.00 policy for eligible dependents. Benefits become effective on the first of the month following a 30-day waiting period and the Authority contributes 90% of the cost of such insurance. • CalPERS Retirement is provided using the 2.7 at age 55 formula for “Classic” Members. Retirement is provided using the 2% at age 62 formula for “New/PEPRA” Members. • Three deferred compensation plans to which an employee may voluntarily contribute up to $23,000 per year. The Authority does not contribute to these plans. • Twelve (12) paid holidays per year. Upon employment with WESA for one (1) year, employees also receive one (1) floating holiday annually. • Employees accrue vacation at a rate of 3.08 hours per two-week pay period for the first 4 years of employment; 4.62 hours for years 5-8;6.16 hours for years 9-13; 6.47 hours for years 14-18; and 6.78 for 19+ years of service. • Sick leave is accrued at a rate of 3.70 hours per bi-weekly pay period for a total of 96.20 hours per year with unlimited accumulation. • Additional benefits available include: 9/80 work schedule, Direct Deposit, Flexible Spending Accounts, Employee Assistance Program, Educational Assistance, Certification Reimbursement Program, Certification Bonus Program, Onsite Wellness Center, and two credit unions. Our Mission: To manage our natural resources to provide reliable, cost efficient and high quality water and wastewater services for the communities we serve, while promoting conservation, environmental responsibility, educations, community interaction, ethical behavior and recognizing employees as highly valuable assets. The Water Employee Services Authority: WESA was established as a joint powers authority between the Elsinore Valley Municipal Water District and Meeks & Daley Water Company. As a joint powers authority, WESA provides professional water and wastewater services to both agencies. WESA is committed to: • Professionalism-Demonstrating competency while maintaining a professional demeanor and upholding a reputation for expertise, efficiency, and high quality through delivery of information, services, and products. • Enthusiasm-Possessing a strong drive for learning, innovation, forward thinking, and the overall desire to do your job well. • Transparency-Demonstrating high moral standards in principles, intentions and actions; conduct that encourages loyalty, integrity, and trust. • Inclusiveness-Promoting respect and teamwork through communication and appreciation for all. • Stewardship-Taking ownership and responsibility for assigned responsibilities, while demonstrating a proactive, positive willingness to serve. The Application Process: If you are interested in this opportunity, submit a completed WESA employment application online at www.wesawater.com. Resumes and certifications may be included, but will not be accepted in lieu of a completed employment application. In order to be considered, applications must be received no later than ____________. For questions and inquiries, please contact: Human Resources at HR@evmwd.net or (951) 674-3146 Closing Date/Time: 2024-05-20
May 07, 2024
Electrical Technician III - Salary: $8,719 to $11,444 per month The Position Summary: Job descriptions are intended to present a descriptive list of the range of duties performed by employees in this job. Specifications are NOT intended to reflect all duties performed with the job. SUMMARY DESCRIPTION Under direction, leads and participates in the work of employees engaged in the construction, installation, inspection, testing, calibration, predictive, preventive and corrective maintenance and repair of electrical systems and process control instrumentation systems and related equipment used in the production, treatment, storage, transmission, and distribution of potable, agricultural, reclaimed and wastewater; assists in project management and may provide oversight for special projects; and performs related duties as assigned. Receives direction from assigned supervisory or management personnel. Exercises technical and functional direction over and provides training to lower-level staff. DISTINGUISHING CHARACTERISTICS This is the advanced-level classification in the Electrical Technician class series. Incumbents work under direction and exercise a high level of discretion and independent judgment in performing the full range of routine to complex duties associated with the installation, preventive and corrective maintenance, inspection and servicing of electrical and instrumentation equipment, components, and facilities. Incumbents also provide lead direction and supervision to clerical, technical, and professional staff. Immediate Impact: The successful candidate will be given the following objectives upon hire: 1) Within 3 months, demonstrate familiarity with the preventive and corrective maintenance program framework. This will include navigation of the Computerized Maintenance Management System (CMMS). Additionally, within 6 months, demonstrate proficiency in creating, updating and closing work orders, and reviewing performance metrics and reports. 2) Within the first 6 months, demonstrate ability to utilize the purchasing system to create a Requisition Self Service for an outside vendor. 3) Within the first 9 months, create and present a 30-45 minute training session on a repair process of the candidate's choice. 4) Within the first 12 months, provide a written assessment of the status of all primary mover equipment in the assigned work area for both water and wastewater, to include recommendations for repair, overhaul or replacement. The Ideal Candidate: Responsibilities: The following duties are typical for this classification. Incumbents may not perform all duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Leads, provides work direction and guidance to assigned crew; participates in scheduling, assigning, and monitoring the work of designated staff for accuracy, completeness, and conformance with District standards; provides information, instruction and training on work processes, proper use of equipment and safe work practices; provides input to supervisor on employee work performance and behaviors. Participates in the oversight of major repair projects and upgrades of electrical systems, process control instrumentation and related equipment; responds to requests for information (RFIs) and reviews design plans and construction submittals; works with engineers to resolve problems with new installations, construction and the purchase of replacement equipment. Monitors work of contractors and employees to ensure timely completion of maintenance and repair projects/work orders in accordance with District policies and safety standards; assists with field inspections of work progress and at completion. Plans, estimates time, coordinates, requisitions materials; performs and prepares reports related to assigned tasks. Performs corrective and preventive maintenance on a variety of industrial electrical systems, such as motors, variable frequency drives, soft-starts, circuit breakers, switchgear, motor control centers, automatic transfer switches, stand-by generators, transformers, control panels, electric actuators, lighting and building power systems using various testing equipment and tools. Performs the most advanced electrical work, including but not limited to designing and/or drafting control diagrams, elevations, and layouts; assembles, installs, and tests and repairs electrical equipment, including electrical panels, remote control equipment, motors, power and lighting circuits. Tests, troubleshoots, calibrates, repairs, and performs advanced preventive, corrective and predictive maintenance on a variety of electrical systems and process control instrumentation, HVAC systems, and components, and devices associated with the production, treatment, storage, transmission and distribution of wastewater, potable, agricultural and reclaimed water. Diagnoses well and booster pumping station equipment using specialized tools and testing/diagnostic instrumentation; troubleshoots pumps motors and makes appropriate adjustments and repairs. Reads, understands, interprets, and works from blueprints, plans, schematics, diagrams, and maps as related to wells, pumping stations, hydraulic control equipment and electrical control systems; prepares and maintains detailed documentation and work records, including data on facilities, details of failures, descriptions of work performed, as-built sketches, blueprints, and drawings. Enters scheduled and completed maintenance and repair tasks on horizontal, centrifugal, and deep well type turbine pumps, engines, motors, and other electrical equipment into database; maintains accurate records on all maintenance repair and service activity. Installs and troubleshoots new electrical equipment and tests for proper operation; troubleshoots cause of malfunction using visual inspection and precision measuring and testing instruments; replaces or repairs broken parts such as gauges, wires, fuses, relays, sensors, switches, circuit boards and other electrical components. Schedules and coordinates activities with other departments; works with other water/wastewater staff, contractors, and sub-contractors in performing maintenance duties as necessary including electrical repairs and maintenance. Performs confined space and permit required confined space entry in accordance with local, State, and federal guidelines, regulations, and laws; completes pre-entry checklists, performs atmospheric testing and evaluation of various entry conditions and situations; assists in the calibration and maintenance of confined space atmospheric testing instrumentation and self-contained breathing apparatus units. Uses a variety of standard and specialized test equipment such as insulation tester, voltmeter, ammeter, oscilloscope, vibration monitoring equipment, infrared thermal imaging camera and other specialized test equipment. Orders replacement parts to perform maintenance and repairs as necessary; maintains inventory of replacement parts and equipment; uses and manages district assigned procurement credit card by allocating transactions to proper accounts and submitting receipts with monthly statement to supervisor. Operates a variety of vehicles, cranes, light and heavy equipment, hand and power tools, and specialized precision measuring and testing instruments. Participates in the development of District safety programs; observes and complies with all District and mandated safety rules, regulations, and protocols. Responds to water and wastewater plants, boosters, wells and lift station emergencies and problems as required; makes emergency field repairs; participates in standby rotation and responds to after hour emergencies as required. Responds to public inquiries in a courteous manner; provides information in accordance with district policies. Acts in the absence of the Electrical Maintenance Superintendent, as assigned. Performs other job-related duties as assigned. QUALIFICATIONS Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education Equivalent to completion of the twelfth (12th) grade supplemented by college-level coursework or trade school training in electrical technology and/or electrical maintenance or a related field. Experience Five (5) years of increasingly responsible experience in the maintenance and repair of electrical and mechanical equipment used in the distribution, collection and treatment of water or wastewater systems. Licenses and Certifications Possession of, or ability to obtain, crane operator certifications issued by the National Commission for the Certification of Crane Operators within twelve (12) months of employment. Possession of a valid California Class C driver’s license, to be maintained throughout employment. Possession of a valid Grade II Electrical/Instrumentation Technologist Certificate issued by the California Water Environment Association. Possession, or ability to obtain, a valid Grade III Electrical/Instrumentation Technologist Certificate issued by the California Water Environment Association, within twelve (12) months of employment. Knowledge Principles, methods, materials, tools, and equipment required for installation, maintenance, diagnosis and repair of domestic, reclaimed, and agricultural water pumps, engines, switchgear, control panels wells, booster stations, sewer lift stations, and other equipment related to water or wastewater treatment plants. Principles of effective leadership and supervision. Operations, services and activities of water and wastewater electrical maintenance and repair programs. Principles of electrical theory as applied to electrical circuits and wiring systems. National electric codes, including electrical codes for workplace safety. Industrial 3 phase 240V and 480V power distribution. Principles of preventive and predictive maintenance programs. Operating characteristics and application of electrical test equipment. Operational characteristics of both water and wastewater treatment plant systems and equipment. Methods and techniques of performing diagnostic troubleshooting. Proper procedures used in the maintenance and repair of hand and power tools. Mathematical principles. Principles and practices of record keeping. Occupational hazards and standard safety practices including working with high voltage. Applicable federal, state, and local laws, codes, regulations, and ordinances relevant to the area(s) of responsibility. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and District staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability Assign and inspect the work of Electrical Technicians and other maintenance workers. Perform a variety of advanced and complex tasks involving the installation, construction, maintenance and repairs on electrical equipment and systems associated with water, wastewater, and agricultural water systems. Inspect, troubleshoot, diagnose, and repair electrical equipment within water, wastewater, and agricultural systems. Operate a variety of maintenance, repair, installation, and electrical testing equipment in a safe and effective manner. Perform preventive maintenance on motors, electric actuators, control panels, switchgear and other equipment used in municipal water, wastewater, and agricultural water systems. Read and understand technical manuals, blueprints, electrical diagrams and schematics, shop drawings and sketches. Provide effective work direction, training, and guidance to designated staff. Perform heavy manual labor. Perform assigned work in accordance with appropriate safety practices and regulations. Maintain a variety of repair records. Measure, cut, thread, bend and install conduit, pull wire and work on control wiring and equipment. Perform accurate mathematical calculations. Use a computerized maintenance management system for scheduling, tracking, and analyzing all work performed on equipment. Use SCADA to operate, troubleshoot and identify potential problems with District facilities and equipment. Comply with Cal-OSHA respirator facemask fit test requirements. Use Self Contained Breathing Apparatus (SCBA). Interpret, explain, and enforce department policies and procedures. Respond to public inquiries in a courteous manner; provide information in accordance with District policies. Independently organize own work and work of others, set priorities, meet critical deadlines and follow-up on assignments. Use tact, initiative, prudence and independent judgment within general policy and procedural guidelines. Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS AND WORKING ENVIRONMENT he conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment Indoor/outdoor and wastewater treatment plant environment; travel from site to site; exposure to noise, dust, grease, smoke, fumes, noxious odors, gases, vibrations, electrical energy, radiant energy and all types of weather and temperature conditions; exposure to hazardous traffic conditions; work in or around water and wastewater; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain; work in confined spaces; incumbents may be required to work extended hours including evenings and weekends. Physical • Level Three • NIDA • Pulmonary Incumbents require sufficient mobility to walk, stand and sit for prolonged periods of time; frequently stoop, bend, kneel, crouch, crawl, climb, reach and twist; push, pull, lift, and/or carry 100 lbs., exposure to harsh weather, hazardous chemicals, confined spaces, respirator; use of large mechanical tools, electrical tools and frequent exposure to extended periods of noise; operate assigned equipment and vehicles; ability to verbally communicate to exchange information. Vision See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing Hear in the normal audio range with or without correction. ADDITIONAL REQUIREMENTS Must be able to respond within a forty-five (45) minute time period to the District’s Corporate Yard while on standby duty; must be able to communicate by telephone for the duration of the on-call shift. COMPENSATION: •Medical, dental, vision, accidental death and dismemberment insurance, a life insurance policy equal to two times the annual salary for the employee and a $1,000.00 policy for eligible dependents. Benefits become effective on the first of the month following a 30-day waiting period and the Authority contributes 90% of the cost of such insurance. • CalPERS Retirement is provided using the 2.7 at age 55 formula for “Classic” Members. Retirement is provided using the 2% at age 62 formula for “New/PEPRA” Members. • Three deferred compensation plans to which an employee may voluntarily contribute up to $23,000 per year. The Authority does not contribute to these plans. • Twelve (12) paid holidays per year. Upon employment with WESA for one (1) year, employees also receive one (1) floating holiday annually. • Employees accrue vacation at a rate of 3.08 hours per two-week pay period for the first 4 years of employment; 4.62 hours for years 5-8;6.16 hours for years 9-13; 6.47 hours for years 14-18; and 6.78 for 19+ years of service. • Sick leave is accrued at a rate of 3.70 hours per bi-weekly pay period for a total of 96.20 hours per year with unlimited accumulation. • Additional benefits available include: 9/80 work schedule, Direct Deposit, Flexible Spending Accounts, Employee Assistance Program, Educational Assistance, Certification Reimbursement Program, Certification Bonus Program, Onsite Wellness Center, and two credit unions. Our Mission: To manage our natural resources to provide reliable, cost efficient and high quality water and wastewater services for the communities we serve, while promoting conservation, environmental responsibility, educations, community interaction, ethical behavior and recognizing employees as highly valuable assets. The Water Employee Services Authority: WESA was established as a joint powers authority between the Elsinore Valley Municipal Water District and Meeks & Daley Water Company. As a joint powers authority, WESA provides professional water and wastewater services to both agencies. WESA is committed to: • Professionalism-Demonstrating competency while maintaining a professional demeanor and upholding a reputation for expertise, efficiency, and high quality through delivery of information, services, and products. • Enthusiasm-Possessing a strong drive for learning, innovation, forward thinking, and the overall desire to do your job well. • Transparency-Demonstrating high moral standards in principles, intentions and actions; conduct that encourages loyalty, integrity, and trust. • Inclusiveness-Promoting respect and teamwork through communication and appreciation for all. • Stewardship-Taking ownership and responsibility for assigned responsibilities, while demonstrating a proactive, positive willingness to serve. The Application Process: If you are interested in this opportunity, submit a completed WESA employment application online at www.wesawater.com. Resumes and certifications may be included, but will not be accepted in lieu of a completed employment application. In order to be considered, applications must be received no later than ____________. For questions and inquiries, please contact: Human Resources at HR@evmwd.net or (951) 674-3146 Closing Date/Time: 2024-05-20
City of San Jose
United States, California, San Jose
The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose. Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility - offering hybrid work and alternative work schedules in select roles. Additionally, the City offers excellent health and pension benefits, as well as 15 paid holidays! To learn more about ESD, follow @sjenvironment on Twitter , Facebook and Instagram and San Jose Environmental Services on LinkedIn. About the Communication Division The Communications Division implements environmental-specific media, outreach, and marketing activities to support the health of our community and environment. The communication services division includes strategic communications planning, multi-cultural community engagement, media relations, social media, collateral development, and website management.The Environmental Service Department is recruiting for a Senior Public Information Representative within the department's Communications Division. This position plays a key role in the department's recycling and sustainability programs. This staff supports the Public Information Manager and supervises three staff members. Aligning with ESD's mission, the Senior Public Information Representative helps develop and implement a range of communications strategies for projects and initiatives focused on enhancing the quality of life and environment for San José residents and businesses. The ideal candidates have excellent verbal and written communication skills; experience in project implementation and management, planning; supervision; marketing, community outreach and engagement; and a can-do attitude and strong interpersonal skills. Typical duties include: Learning and maintaining in-depth knowledge of recycling, sustainability, and environmental programs Developing and implementing strategic communications plans and budgets. Writing and editing ads, brochures, newsletters, website content, press releases, Council memos, and correspondence. Responsible for maintaining, and managing SanJoseRecycles.org, a database-driven website. Researching best practices to improve the effectiveness of communication strategies. Overseeing surveys and other evaluation mechanisms Developing and implementing behavior change messages. Initiating, developing, and maintaining productive working relationships with a variety of public and private agencies, organizations, and vendors Supervising up to three staff members Serving as a spokesperson and responding to media inquiries And other duties as assigned. The salary range for this classification is $120,010.80 - $146,196.96. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience. Education: Bachelor's degree from an accredited college or university in the fields of journalism, communications, advertising, marketing, public relations, public administration, or closely related fields Experience: Four (4) years of increasingly responsible public information, marketing, or public relations experience. Licenses or Certificates: A valid California Driver's License may be required. Form 700 requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an "Assuming Office Form 700" with the City Clerk's Office within the first 30 days of employment with the office. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Additional specific desirable job expertise competencies include: Knowledge of marketing principles, techniques, and advertising. Knowledge of methodology and techniques for basic research, surveys, analysis, and evaluation. Ability to develop and carry out strategic communications plans. Vision/Strategic Thinking - Support, promote, and ensure alignment with the organization's vision and values. Understand how an organization must change in light of internal and external trends and influences. Builds a shared vision with others and influence others to translate vision to action. Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility. Additional specific desirable communication skills competencies include: Ability to write and edit effectively for a variety of purposes, formats, and audiences. Ability to speak effectively before a wide range of public and private organizations and settings. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Project Management - Learn about specific projects and initiatives to lead effort. Ensures support for projects and implements agency goals and strategic objectives. Additional specific desirable project management competencies include: Knowledge of principles of budgeting, project management, and organization. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using a professional demeanor. The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds
best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. If you have questions about the duties of these positions, the selection or hiring processes, please contact Brian Eashman at Brian.Eashman@sanjoseca.gov
May 06, 2024
Full Time
The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose. Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility - offering hybrid work and alternative work schedules in select roles. Additionally, the City offers excellent health and pension benefits, as well as 15 paid holidays! To learn more about ESD, follow @sjenvironment on Twitter , Facebook and Instagram and San Jose Environmental Services on LinkedIn. About the Communication Division The Communications Division implements environmental-specific media, outreach, and marketing activities to support the health of our community and environment. The communication services division includes strategic communications planning, multi-cultural community engagement, media relations, social media, collateral development, and website management.The Environmental Service Department is recruiting for a Senior Public Information Representative within the department's Communications Division. This position plays a key role in the department's recycling and sustainability programs. This staff supports the Public Information Manager and supervises three staff members. Aligning with ESD's mission, the Senior Public Information Representative helps develop and implement a range of communications strategies for projects and initiatives focused on enhancing the quality of life and environment for San José residents and businesses. The ideal candidates have excellent verbal and written communication skills; experience in project implementation and management, planning; supervision; marketing, community outreach and engagement; and a can-do attitude and strong interpersonal skills. Typical duties include: Learning and maintaining in-depth knowledge of recycling, sustainability, and environmental programs Developing and implementing strategic communications plans and budgets. Writing and editing ads, brochures, newsletters, website content, press releases, Council memos, and correspondence. Responsible for maintaining, and managing SanJoseRecycles.org, a database-driven website. Researching best practices to improve the effectiveness of communication strategies. Overseeing surveys and other evaluation mechanisms Developing and implementing behavior change messages. Initiating, developing, and maintaining productive working relationships with a variety of public and private agencies, organizations, and vendors Supervising up to three staff members Serving as a spokesperson and responding to media inquiries And other duties as assigned. The salary range for this classification is $120,010.80 - $146,196.96. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience. Education: Bachelor's degree from an accredited college or university in the fields of journalism, communications, advertising, marketing, public relations, public administration, or closely related fields Experience: Four (4) years of increasingly responsible public information, marketing, or public relations experience. Licenses or Certificates: A valid California Driver's License may be required. Form 700 requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an "Assuming Office Form 700" with the City Clerk's Office within the first 30 days of employment with the office. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Additional specific desirable job expertise competencies include: Knowledge of marketing principles, techniques, and advertising. Knowledge of methodology and techniques for basic research, surveys, analysis, and evaluation. Ability to develop and carry out strategic communications plans. Vision/Strategic Thinking - Support, promote, and ensure alignment with the organization's vision and values. Understand how an organization must change in light of internal and external trends and influences. Builds a shared vision with others and influence others to translate vision to action. Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility. Additional specific desirable communication skills competencies include: Ability to write and edit effectively for a variety of purposes, formats, and audiences. Ability to speak effectively before a wide range of public and private organizations and settings. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Project Management - Learn about specific projects and initiatives to lead effort. Ensures support for projects and implements agency goals and strategic objectives. Additional specific desirable project management competencies include: Knowledge of principles of budgeting, project management, and organization. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using a professional demeanor. The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds
best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. If you have questions about the duties of these positions, the selection or hiring processes, please contact Brian Eashman at Brian.Eashman@sanjoseca.gov
Contra Costa County, CA
Concord, California, United States
The Position **RE-ANNOUNCEMENT** HOMELESS SERVICES SPECIALIST Monthly Salary Range: $5,999 - $7,291 Bargaining Unit: Local 21 - Non-Supervisory Management The Board of Supervisors have authorized the following future salary increases: 5% on July 1, 2024 5% on July 1, 2025 Why join the Contra Costa Health? Contra Costa Health is offering an excellent career opportunity for qualified individuals interested in the Homeless Services Specialist position. The Public Health Division currently has two (2) vacancies in the Community Connect - Enhanced Care Management program located in Concord, CA. You may occasionally be required to travel to other sites within Contra Costa County. The Homeless Services Specialists will serve as liaison between the homeless, individuals at risk of homelessness, County Departments, and other local jurisdictions; provide consultation to homeless individuals and families to help them achieve independence and personal responsibility; investigate and recommend resolutions to homeless complaints; gather and analyze data to improve homeless services; assist in monitoring and accessing homeless care and services. Public Health’s mission is to promote and protect the health and well-being of the individual, family, and community in Contra Costa County. We are looking for someone who is: A strong communicator. You will need to have effective verbal and written communication skills, and deal tactfully, diplomatically, and objectively with the homeless, their relatives, County programs and/or community organizations. Professional. You will be expected to exercise good judgement and discretion in handling confidential matters, and to provide and promote excellence in customer service for both internal and external customers. Analytical. You will be responsible for gathering and analyzing data, preparing reports, and recommending resolutions for those experiencing homelessness or at risk. Respectful and understands diversity. You will be expected to acknowledge and respect cultural, educational, and linguistic differences of the County’s diverse population. What you will typically be responsible for: Serving as an advocate when necessary and conducting outreach to the homeless in Contra Costa County Investigating and recommending resolutions to homeless care issues and complaints Providing information and referrals regarding the County health systems and services to the homeless and to the public Providing consultation to homeless persons to assist them in achieving independence and personal responsibility Visiting homeless programs and encampments to ascertain satisfaction with the level of care and services, and evaluating the homeless person(s) environment Assisting consumers that are experiencing homelessness or are at risk of becoming homeless to obtain short- and long-term housing which includes identifying appropriate housing resources, making referrals, and supporting the consumers through any housing obstacles and/or barriers they encounter Assisting consumers with navigating the coordinated entry system and collaborating with all providers within the Contra Costa Coordinated Entry System Developing housing plan with the clients that include activities of daily living skills such as budgeting and financial management A few reasons you might love this job: You will have the opportunity to effect positive change amongst the county’s most vulnerable population. You will be working within a multi-disciplinary team including medical, behavioral health, and social service providers. You will be part of providing solution-based creativity and strategic problem solving to best meet client needs. The County provides excellent healthcare, paid time off, and retirement benefits. A few challenges you might face in this job: You will be working with a population with diverse needs. Working for Contra Costa County assumes coverage for a large geographic area. You will be managing a large client caseload. Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business Using Technology: Working with electronic hardware and software applications Attention to Detail: Focusing on the details of work content, work steps, and final work products Self-Management: Showing personal organization, self-discipline, and dependability Informing: Proactively obtaining and sharing information Listening: Fully comprehending spoken communication Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Professional Impact: Presenting self as a positive representative of the organization Teamwork: Collaborating with others to achieve shared goals Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operators License. Out of state valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a Bachelor's degree from an accredited college or university with a major in nursing, sociology, psychology, health administration, social work, health education, public administration, public health, human development or a closely related field. Experience: Three (3) years of full-time experience providing direct health care information, services, or conducting outreach to the homeless community. Experience must have included identifying and addressing clients' needs and/or complaints. Substitution for education: An additional two (2) years of full-time experience providing direct health care information, services, or outreach to the homeless community may be substituted for the required bachelor's degree. Desirable Qualifications: Knowledge of current principles and practices of the homeless services and of homeless service providers. Knowledge of housing resources and homeless services offered to those experiencing homelessness or at risk within Contra Costa County and surrounding areas Knowledge of grievance procedures Knowledge of basic statistical techniques Selection Process Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Behavioral Consistency Questionnaire : Candidates that clearly demonstrate that they possess the minimum qualification, will be invited to participate in a behavioral consistency writing exercise. Candidates will be asked to provide written responses to scenario-based questions designed to evaluate candidates core competencies as they relate to the job. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% of higher. These competencies may include but are not limited to: Writing, Critical Thinking, Teamwork, Self-Management, and Informing. (Weighted 100%) The Behavioral Consistency Questionnaire is tentatively scheduled to take place via computer (remotely) during the week of June 17, 2024. The Behavioral Consistency Questionnaire will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/27/2024 11:59 PM Pacific
May 14, 2024
Full Time
The Position **RE-ANNOUNCEMENT** HOMELESS SERVICES SPECIALIST Monthly Salary Range: $5,999 - $7,291 Bargaining Unit: Local 21 - Non-Supervisory Management The Board of Supervisors have authorized the following future salary increases: 5% on July 1, 2024 5% on July 1, 2025 Why join the Contra Costa Health? Contra Costa Health is offering an excellent career opportunity for qualified individuals interested in the Homeless Services Specialist position. The Public Health Division currently has two (2) vacancies in the Community Connect - Enhanced Care Management program located in Concord, CA. You may occasionally be required to travel to other sites within Contra Costa County. The Homeless Services Specialists will serve as liaison between the homeless, individuals at risk of homelessness, County Departments, and other local jurisdictions; provide consultation to homeless individuals and families to help them achieve independence and personal responsibility; investigate and recommend resolutions to homeless complaints; gather and analyze data to improve homeless services; assist in monitoring and accessing homeless care and services. Public Health’s mission is to promote and protect the health and well-being of the individual, family, and community in Contra Costa County. We are looking for someone who is: A strong communicator. You will need to have effective verbal and written communication skills, and deal tactfully, diplomatically, and objectively with the homeless, their relatives, County programs and/or community organizations. Professional. You will be expected to exercise good judgement and discretion in handling confidential matters, and to provide and promote excellence in customer service for both internal and external customers. Analytical. You will be responsible for gathering and analyzing data, preparing reports, and recommending resolutions for those experiencing homelessness or at risk. Respectful and understands diversity. You will be expected to acknowledge and respect cultural, educational, and linguistic differences of the County’s diverse population. What you will typically be responsible for: Serving as an advocate when necessary and conducting outreach to the homeless in Contra Costa County Investigating and recommending resolutions to homeless care issues and complaints Providing information and referrals regarding the County health systems and services to the homeless and to the public Providing consultation to homeless persons to assist them in achieving independence and personal responsibility Visiting homeless programs and encampments to ascertain satisfaction with the level of care and services, and evaluating the homeless person(s) environment Assisting consumers that are experiencing homelessness or are at risk of becoming homeless to obtain short- and long-term housing which includes identifying appropriate housing resources, making referrals, and supporting the consumers through any housing obstacles and/or barriers they encounter Assisting consumers with navigating the coordinated entry system and collaborating with all providers within the Contra Costa Coordinated Entry System Developing housing plan with the clients that include activities of daily living skills such as budgeting and financial management A few reasons you might love this job: You will have the opportunity to effect positive change amongst the county’s most vulnerable population. You will be working within a multi-disciplinary team including medical, behavioral health, and social service providers. You will be part of providing solution-based creativity and strategic problem solving to best meet client needs. The County provides excellent healthcare, paid time off, and retirement benefits. A few challenges you might face in this job: You will be working with a population with diverse needs. Working for Contra Costa County assumes coverage for a large geographic area. You will be managing a large client caseload. Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business Using Technology: Working with electronic hardware and software applications Attention to Detail: Focusing on the details of work content, work steps, and final work products Self-Management: Showing personal organization, self-discipline, and dependability Informing: Proactively obtaining and sharing information Listening: Fully comprehending spoken communication Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Professional Impact: Presenting self as a positive representative of the organization Teamwork: Collaborating with others to achieve shared goals Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operators License. Out of state valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a Bachelor's degree from an accredited college or university with a major in nursing, sociology, psychology, health administration, social work, health education, public administration, public health, human development or a closely related field. Experience: Three (3) years of full-time experience providing direct health care information, services, or conducting outreach to the homeless community. Experience must have included identifying and addressing clients' needs and/or complaints. Substitution for education: An additional two (2) years of full-time experience providing direct health care information, services, or outreach to the homeless community may be substituted for the required bachelor's degree. Desirable Qualifications: Knowledge of current principles and practices of the homeless services and of homeless service providers. Knowledge of housing resources and homeless services offered to those experiencing homelessness or at risk within Contra Costa County and surrounding areas Knowledge of grievance procedures Knowledge of basic statistical techniques Selection Process Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Behavioral Consistency Questionnaire : Candidates that clearly demonstrate that they possess the minimum qualification, will be invited to participate in a behavioral consistency writing exercise. Candidates will be asked to provide written responses to scenario-based questions designed to evaluate candidates core competencies as they relate to the job. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% of higher. These competencies may include but are not limited to: Writing, Critical Thinking, Teamwork, Self-Management, and Informing. (Weighted 100%) The Behavioral Consistency Questionnaire is tentatively scheduled to take place via computer (remotely) during the week of June 17, 2024. The Behavioral Consistency Questionnaire will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 5/27/2024 11:59 PM Pacific
Sacramento Housing & Redevelopment Agency (SHRA)
Sacramento, California, United States
Description The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: Fully paid medical/dental benefits for full family CalPERS Pension Retirement Student Loan Reimbursement and Tuition Reimbursement up to $5,250/year 12 paid holidays and 3 floating holidays 2 weeks of vacation per year Professional Development opportunities EXAMINATION: Only up to 100 candidates may be invited to the written examination. Only up to 32 who pass the written examination may be invited to the oral exam. Both the written and the oral exams must be passed in order to be placed on the eligible list for this classification. Applications will be reviewed on an ongoing basis. Essential Areas of Responsibility ESSENTIAL AREAS OF RESPONSIBILITY General Property Management Collect delinquent rents Draft notices including lease violations, 3-day and 30 day notices Prepare weekly and daily reports, resident communication and move-in/move/out processes Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff Document and communicate tenant complaints and requests to Regional Community Manager and Central Office Report maintenance problems as needed including submitting online maintenance requests Orient and instruct new tenants on property operations and appliance/equipment operation Assist in organizing, planning and implementing unit inspections and resident activities Maintain tenant list Enforce all property rules including parking/valid vehicle registration requirements Update signage, maintain front door entry programming and alarm system information Maintain calendars for community rooms and distribute and post notices and announcements. Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations Establish and maintain effective and cooperative working relationships with tenant, co-workers and management Attend resident meetings and trainings as required Place recycling bins in parking lots before pick-u, and return bins after pick-up Respond to telephone calls and emails in a timely manner Provide cover for other Property Community Managers at other sites during absences Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork Process incoming rents in Yardi Daily and Weekly Community Upkeep Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations. Report on the daily log and submit to Regional Community Manager and Central Office corrective action items May perform general light custodial work including picking up debris in common areas Ensure that property maintains attractive "curb appeal" at all times. Education & Experience Education/Experience High school diploma or general education and one year related experience in property management Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required. Experience providing customer service/ and working with social services programs preferred Ability to communicate effectively in English both verbally and in writing In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 3 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 CalPERS Pension Retirement $10,000 life insurance Bilingual pay - 5% additional Downtown parking subsidy of $175/month (eligible locations) Tuition and Student loan reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource. SHRA employees are eligible for Agency-paid student loan repayments up to the IRS limit of $5,250 per calendar year through 2024. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans. Closing Date/Time: Continuous
Apr 22, 2024
Full Time
Description The Community Property Representative will provide the Housing Authority's primary interface with tenants at our various properties. Community Property Representative's may reside at the designated property and will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position is expected to be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary. SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: Fully paid medical/dental benefits for full family CalPERS Pension Retirement Student Loan Reimbursement and Tuition Reimbursement up to $5,250/year 12 paid holidays and 3 floating holidays 2 weeks of vacation per year Professional Development opportunities EXAMINATION: Only up to 100 candidates may be invited to the written examination. Only up to 32 who pass the written examination may be invited to the oral exam. Both the written and the oral exams must be passed in order to be placed on the eligible list for this classification. Applications will be reviewed on an ongoing basis. Essential Areas of Responsibility ESSENTIAL AREAS OF RESPONSIBILITY General Property Management Collect delinquent rents Draft notices including lease violations, 3-day and 30 day notices Prepare weekly and daily reports, resident communication and move-in/move/out processes Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff Document and communicate tenant complaints and requests to Regional Community Manager and Central Office Report maintenance problems as needed including submitting online maintenance requests Orient and instruct new tenants on property operations and appliance/equipment operation Assist in organizing, planning and implementing unit inspections and resident activities Maintain tenant list Enforce all property rules including parking/valid vehicle registration requirements Update signage, maintain front door entry programming and alarm system information Maintain calendars for community rooms and distribute and post notices and announcements. Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations Establish and maintain effective and cooperative working relationships with tenant, co-workers and management Attend resident meetings and trainings as required Place recycling bins in parking lots before pick-u, and return bins after pick-up Respond to telephone calls and emails in a timely manner Provide cover for other Property Community Managers at other sites during absences Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork Process incoming rents in Yardi Daily and Weekly Community Upkeep Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations. Report on the daily log and submit to Regional Community Manager and Central Office corrective action items May perform general light custodial work including picking up debris in common areas Ensure that property maintains attractive "curb appeal" at all times. Education & Experience Education/Experience High school diploma or general education and one year related experience in property management Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required. Experience providing customer service/ and working with social services programs preferred Ability to communicate effectively in English both verbally and in writing In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 3 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 CalPERS Pension Retirement $10,000 life insurance Bilingual pay - 5% additional Downtown parking subsidy of $175/month (eligible locations) Tuition and Student loan reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource. SHRA employees are eligible for Agency-paid student loan repayments up to the IRS limit of $5,250 per calendar year through 2024. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans. Closing Date/Time: Continuous
City of Santa Monica
City of Santa Monica, California, United States
Job Summary The City of Santa Monica is actively seeking candidates for Senior Human Services Analyst Homelessness Prevention and Intervention team The City of Santa Monica is seeking an energetic and collaborative team member to support the City’s efforts to support the City’s policy and programs serving vulnerable households, with emphasis on homelessness prevention. This position, located in the Housing and Human Services Department’s Human Services Division, is a multi-faceted opportunity for the right candidate looking to lead a variety of high-profile community projects through thoughtful policy and program analysis, cross-departmental collaboration, grants management, and meaningful community engagement. This position will work closely with a diverse range of stakeholders, including internal City departments, regional county partners, local business and faith partners, non-profit service agencies and concerned residents to develop and implement programs and policies that support and align with the City’s Homelessness Strategic Plan. In addition, this position will play a key role in assessing current and future needs for resources and policy revisions to prevent evictions and other crisis situations that put vulnerable residents at risk of homelessness and will support implementation of a community-wide strategy to address local behavioral health needs. The Senior Human Services Analyst is expected to represent the City and the Department as a subject matter expert on homelessness prevention, making presentations and conducting training both internally to the City and externally to community groups and at regional, state, and national conferences. This position will be managing a portfolio of homelessness prevention service programs, including fiscal and programmatic monitoring, technical assistance and service coordination, as well as researching and applying for appropriate grant opportunities that support the City’s priorities. This position is responsible for managing a range of policy and program initiatives in a dynamic and rapidly changing work environment and requires a versatile, transferable skill set that transcends specific job functions and can be seamlessly applied in a variety of settings. These positions also require strong written and verbal communication skills, as the team is required to author staff reports and other policy memos as well as make presentations to a variety of audiences. The ability to distill complex social and economic issues into accessible and persuasive material will be a necessary trait. The ideal candidate will be a motivated self-starter with excellent critical thinking, project management, and written and oral communication skills, as well as a deep understanding of regional policies and service systems affecting people experiencing homelessness and other vulnerable populations. While the number of people experiencing homelessness continues to climb, both locally and across the state, Santa Monica offers a dedicated environment in which to contribute knowledge and passion towards effective and strategic initiatives to help the most vulnerable individuals secure stable housing and appropriate care and prevent homelessness. Santa Monica’s sustained investments of land, capital funding, operational support and significant political will have fostered a dynamic, comprehensive service system that provides an array of emergency service, case management, treatment, and housing options. Leveraging this local investment with federal, state, and county resources, the Senior Human Services Analyst can play a key role in managing and aligning these resources to generate the most benefit to individuals at risk of homelessness, and the community at large. These positions will report to the Human Services Administrator and will interface with key internal and external parties working together to address and prevent homelessness. The ideal candidate has: Graduated from an accredited college or university with a Bachelor's degree in Public Administration, Urban Planning, Social Welfare or a related field. Master's Degree desirable. Master's Degree in a related field is desirable; Deep understanding of issues related to serving people experiencing homelessness and vulnerable populations at risk of homelessness, including regional policies and service systems; Three years of recent, paid, work experience developing, organizing, evaluating and managing social services programs, providing high level administrative support, and preparing complex analytical reports. Proven track record of successfully applying skillset in a variety of settings. Representative Duties Assists in the administration of the City's Human Services Grants Program (HSGP) including the establishment of funding priorities and recommendations, program design and implementation, and performance evaluation. Monitors contract compliance and performance of City-funded social service agencies. Reviews and assesses audited financial statements from City-funded social service agencies. Reviews program performance measures and outcomes. Analyzes and interprets program data to generate meaningful conclusions and appropriate recommendations. Ensures the City remains in compliance with respect to its contracts with external funding agencies, (e.g., state and federal agencies such as the Los Angeles Homeless Services Authority). Plans, organizes and directs special programs and projects that advance community priorities and council adopted strategies and enhance civic wellbeing, including funding applications to external funding agencies. Provides technical assistance to non-profit organizations on program development, policies and procedures, project budget, documentation and data collection, program outcomes, and other administrative and fiscal areas. Works with City divisions, non-profit service providers, other community organizations and members of the public to ensure alignment and the effective coordination of social services consistent with policies adopted by the City. Works with regional organizations and coalitions to ensure the coordination of social services delivery, policy and funding across the region. Procures and manages consultants engaged by the City. Participates in the preparation of a variety of reports including staff reports, fiscal and/or budgetary reports and required federal, state and local plans and reports. Conducts complex and/or administrative research, studies and surveys. Prepares reports recommending appropriate courses of action for solutions and/or advocacy on issues related to the work of the Human Services Division. Acts as a resource to the public, City Departments, commissions and other organizations on homeless issues. Makes presentations to boards and commissions, public and non-profit agencies and other community groups on issues related to the work of the Human Services Division. Provides staff support to City Commissions and committees as assigned. Provides administrative support to the division through participation in team meetings and generates recommendations regarding division programs designs, policies and procedures. Researches, analyses and interprets data and other information related to social service programs and policies. Coordinates the responses and follow-up for public complaints, inquiries, requests and suggestions. Ensures that complaints are dealt with in a timely and effective manner. Disseminates accurate information regarding the work of the Human Services Division and related community agencies to the public. Keeps abreast of new legislation, regulations and policies relevant to division's operations and recommends and/or makes adjustments to division's procedures to ensure compliance. Assigns, monitors and reviews work of support staff, as assigned. Performs other related duties, as assigned. Requirements Knowledge of: Low-income and vulnerable populations, including homeless people, seniors and people with disabilities. Economic and social issues that contribute to poverty and social inequity. Challenges/barriers faced by low-income households to housing stability, economic stability, education and other opportunities. Available and emerging programs and community issues related to low-income and vulnerable populations. Best practices in program and project development, implementation and evaluation relating to low-income and vulnerable populations. Development of and processes associated with Request for Proposals (RFPs). Grants and contractual agreement management. Budget development and management. Report and grant writing techniques. Supervisory principles and practices. Best practices in service delivery funding sources and other resources relating to serving low-income and vulnerable populations. Principles of staff training and supervision. Effective supervisory techniques. Effective customer service techniques. Ability to: Develop, implement and administer projects and programs that advance the work of the Human Services Division. Analyze large quantities of data and synthesize major issues and potential solutions, make decisions regarding program development and operations, resource needs and budgetary requirements. Interpret, explain and apply applicable local, state and federal laws, legislation and regulations pertaining to the work of the Human Services Division. Analyze and apply federal and local monitoring, reporting performance and audit requirements. Establish and maintain effective and cooperative working relationships with City employees and a wide variety of individuals, agencies, boards, commissions, community organizations and the general public. Supervise, train and evaluate the work of staff. Review and analyze program budgets and fiscal reports. Analyze and solve administrative and budgeting problems. Prepare analytical reports, including staff reports to Council and Commissions. Communicate effectively both orally and in writing. Provide effective customer service. Maintain accurate records and files. Skill in: Independent, complex problem solving and analysis. Dealing with the public. Working cooperatively with community groups. Writing reports and correspondence. Using a personal computer and applicable software applications. Education, Training and Experience: Graduation from an accredited college or university with a Bachelor's degree in Public Administration, Urban Planning, Social Welfare or a related field. Master's Degree desirable. Master's Degree in a related field is desirable. Three years of recent, paid, work experience developing, organizing, evaluating and managing social services programs, providing high level administrative support, and preparing complex analytical reports. Supplemental Information How to Apply: Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. You must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being disqualified. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation Writing exercise/practical assessment Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. WORKING CONDITIONS: Work is primarily performed indoors in a busy office environment with constant interruptions and changing deadlines. Work includes field work in the community. Occasionally required to work evenings and/or weekends for meetings or special assignments. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 5/24/2024 5:00 PM Pacific
May 06, 2024
Full Time
Job Summary The City of Santa Monica is actively seeking candidates for Senior Human Services Analyst Homelessness Prevention and Intervention team The City of Santa Monica is seeking an energetic and collaborative team member to support the City’s efforts to support the City’s policy and programs serving vulnerable households, with emphasis on homelessness prevention. This position, located in the Housing and Human Services Department’s Human Services Division, is a multi-faceted opportunity for the right candidate looking to lead a variety of high-profile community projects through thoughtful policy and program analysis, cross-departmental collaboration, grants management, and meaningful community engagement. This position will work closely with a diverse range of stakeholders, including internal City departments, regional county partners, local business and faith partners, non-profit service agencies and concerned residents to develop and implement programs and policies that support and align with the City’s Homelessness Strategic Plan. In addition, this position will play a key role in assessing current and future needs for resources and policy revisions to prevent evictions and other crisis situations that put vulnerable residents at risk of homelessness and will support implementation of a community-wide strategy to address local behavioral health needs. The Senior Human Services Analyst is expected to represent the City and the Department as a subject matter expert on homelessness prevention, making presentations and conducting training both internally to the City and externally to community groups and at regional, state, and national conferences. This position will be managing a portfolio of homelessness prevention service programs, including fiscal and programmatic monitoring, technical assistance and service coordination, as well as researching and applying for appropriate grant opportunities that support the City’s priorities. This position is responsible for managing a range of policy and program initiatives in a dynamic and rapidly changing work environment and requires a versatile, transferable skill set that transcends specific job functions and can be seamlessly applied in a variety of settings. These positions also require strong written and verbal communication skills, as the team is required to author staff reports and other policy memos as well as make presentations to a variety of audiences. The ability to distill complex social and economic issues into accessible and persuasive material will be a necessary trait. The ideal candidate will be a motivated self-starter with excellent critical thinking, project management, and written and oral communication skills, as well as a deep understanding of regional policies and service systems affecting people experiencing homelessness and other vulnerable populations. While the number of people experiencing homelessness continues to climb, both locally and across the state, Santa Monica offers a dedicated environment in which to contribute knowledge and passion towards effective and strategic initiatives to help the most vulnerable individuals secure stable housing and appropriate care and prevent homelessness. Santa Monica’s sustained investments of land, capital funding, operational support and significant political will have fostered a dynamic, comprehensive service system that provides an array of emergency service, case management, treatment, and housing options. Leveraging this local investment with federal, state, and county resources, the Senior Human Services Analyst can play a key role in managing and aligning these resources to generate the most benefit to individuals at risk of homelessness, and the community at large. These positions will report to the Human Services Administrator and will interface with key internal and external parties working together to address and prevent homelessness. The ideal candidate has: Graduated from an accredited college or university with a Bachelor's degree in Public Administration, Urban Planning, Social Welfare or a related field. Master's Degree desirable. Master's Degree in a related field is desirable; Deep understanding of issues related to serving people experiencing homelessness and vulnerable populations at risk of homelessness, including regional policies and service systems; Three years of recent, paid, work experience developing, organizing, evaluating and managing social services programs, providing high level administrative support, and preparing complex analytical reports. Proven track record of successfully applying skillset in a variety of settings. Representative Duties Assists in the administration of the City's Human Services Grants Program (HSGP) including the establishment of funding priorities and recommendations, program design and implementation, and performance evaluation. Monitors contract compliance and performance of City-funded social service agencies. Reviews and assesses audited financial statements from City-funded social service agencies. Reviews program performance measures and outcomes. Analyzes and interprets program data to generate meaningful conclusions and appropriate recommendations. Ensures the City remains in compliance with respect to its contracts with external funding agencies, (e.g., state and federal agencies such as the Los Angeles Homeless Services Authority). Plans, organizes and directs special programs and projects that advance community priorities and council adopted strategies and enhance civic wellbeing, including funding applications to external funding agencies. Provides technical assistance to non-profit organizations on program development, policies and procedures, project budget, documentation and data collection, program outcomes, and other administrative and fiscal areas. Works with City divisions, non-profit service providers, other community organizations and members of the public to ensure alignment and the effective coordination of social services consistent with policies adopted by the City. Works with regional organizations and coalitions to ensure the coordination of social services delivery, policy and funding across the region. Procures and manages consultants engaged by the City. Participates in the preparation of a variety of reports including staff reports, fiscal and/or budgetary reports and required federal, state and local plans and reports. Conducts complex and/or administrative research, studies and surveys. Prepares reports recommending appropriate courses of action for solutions and/or advocacy on issues related to the work of the Human Services Division. Acts as a resource to the public, City Departments, commissions and other organizations on homeless issues. Makes presentations to boards and commissions, public and non-profit agencies and other community groups on issues related to the work of the Human Services Division. Provides staff support to City Commissions and committees as assigned. Provides administrative support to the division through participation in team meetings and generates recommendations regarding division programs designs, policies and procedures. Researches, analyses and interprets data and other information related to social service programs and policies. Coordinates the responses and follow-up for public complaints, inquiries, requests and suggestions. Ensures that complaints are dealt with in a timely and effective manner. Disseminates accurate information regarding the work of the Human Services Division and related community agencies to the public. Keeps abreast of new legislation, regulations and policies relevant to division's operations and recommends and/or makes adjustments to division's procedures to ensure compliance. Assigns, monitors and reviews work of support staff, as assigned. Performs other related duties, as assigned. Requirements Knowledge of: Low-income and vulnerable populations, including homeless people, seniors and people with disabilities. Economic and social issues that contribute to poverty and social inequity. Challenges/barriers faced by low-income households to housing stability, economic stability, education and other opportunities. Available and emerging programs and community issues related to low-income and vulnerable populations. Best practices in program and project development, implementation and evaluation relating to low-income and vulnerable populations. Development of and processes associated with Request for Proposals (RFPs). Grants and contractual agreement management. Budget development and management. Report and grant writing techniques. Supervisory principles and practices. Best practices in service delivery funding sources and other resources relating to serving low-income and vulnerable populations. Principles of staff training and supervision. Effective supervisory techniques. Effective customer service techniques. Ability to: Develop, implement and administer projects and programs that advance the work of the Human Services Division. Analyze large quantities of data and synthesize major issues and potential solutions, make decisions regarding program development and operations, resource needs and budgetary requirements. Interpret, explain and apply applicable local, state and federal laws, legislation and regulations pertaining to the work of the Human Services Division. Analyze and apply federal and local monitoring, reporting performance and audit requirements. Establish and maintain effective and cooperative working relationships with City employees and a wide variety of individuals, agencies, boards, commissions, community organizations and the general public. Supervise, train and evaluate the work of staff. Review and analyze program budgets and fiscal reports. Analyze and solve administrative and budgeting problems. Prepare analytical reports, including staff reports to Council and Commissions. Communicate effectively both orally and in writing. Provide effective customer service. Maintain accurate records and files. Skill in: Independent, complex problem solving and analysis. Dealing with the public. Working cooperatively with community groups. Writing reports and correspondence. Using a personal computer and applicable software applications. Education, Training and Experience: Graduation from an accredited college or university with a Bachelor's degree in Public Administration, Urban Planning, Social Welfare or a related field. Master's Degree desirable. Master's Degree in a related field is desirable. Three years of recent, paid, work experience developing, organizing, evaluating and managing social services programs, providing high level administrative support, and preparing complex analytical reports. Supplemental Information How to Apply: Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. You must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being disqualified. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation Writing exercise/practical assessment Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. WORKING CONDITIONS: Work is primarily performed indoors in a busy office environment with constant interruptions and changing deadlines. Work includes field work in the community. Occasionally required to work evenings and/or weekends for meetings or special assignments. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 5/24/2024 5:00 PM Pacific