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About the Communication Division The Communications Division implements environmental-specific media, outreach, and marketing activities to support the health of our community and environment. The communication services division includes strategic communications planning, multi-cultural community engagement, media relations, social media, collateral development, and website management.The Environmental Service Department is recruiting for a Senior Public Information Representative within the department's Communications Division. This position plays a key role in the department's recycling and sustainability programs. This staff supports the Public Information Manager and supervises three staff members.
Aligning with ESD's mission, the Senior Public Information Representative helps develop and implement a range of communications strategies for projects and initiatives focused on enhancing the quality of life and environment for San José residents and businesses.
The ideal candidates have excellent verbal and written communication skills; experience in project implementation and management, planning; supervision; marketing, community outreach and engagement; and a can-do attitude and strong interpersonal skills.
Typical duties include:
- Learning and maintaining in-depth knowledge of recycling, sustainability, and environmental programs
- Developing and implementing strategic communications plans and budgets.
- Writing and editing ads, brochures, newsletters, website content, press releases, Council memos, and correspondence.
- Responsible for maintaining, and managing SanJoseRecycles.org, a database-driven website.
- Researching best practices to improve the effectiveness of communication strategies.
- Overseeing surveys and other evaluation mechanisms
- Developing and implementing behavior change messages.
- Initiating, developing, and maintaining productive working relationships with a variety of public and private agencies, organizations, and vendors
- Supervising up to three staff members
- Serving as a spokesperson and responding to media inquiries
- And other duties as assigned.
The salary range for this classification is $120,010.80 - $146,196.96.
This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.
Education: Bachelor's degree from an accredited college or university in the fields of journalism, communications, advertising, marketing, public relations, public administration, or closely related fields
Experience: Four (4) years of increasingly responsible public information, marketing, or public relations experience.
Licenses or Certificates: A valid California Driver's License may be required.
Form 700 requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an "Assuming Office Form 700" with the City Clerk's Office within the first 30 days of employment with the office.
Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Additional specific desirable job expertise competencies include:
- Knowledge of marketing principles, techniques, and advertising.
- Knowledge of methodology and techniques for basic research, surveys, analysis, and evaluation.
- Ability to develop and carry out strategic communications plans.
Vision/Strategic Thinking - Support, promote, and ensure alignment with the organization's vision and values. Understand how an organization must change in light of internal and external trends and influences. Builds a shared vision with others and influence others to translate vision to action.
Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.
Additional specific desirable communication skills competencies include:
- Ability to write and edit effectively for a variety of purposes, formats, and audiences.
- Ability to speak effectively before a wide range of public and private organizations and settings.
Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
Project Management - Learn about specific projects and initiatives to lead effort. Ensures support for projects and implements agency goals and strategic objectives.
Additional specific desirable project management competencies include:
- Knowledge of principles of budgeting, project management, and organization.
Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using a professional demeanor.
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds
best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. If you have questions about the duties of these positions, the selection or hiring processes, please contact Brian Eashman at Brian.Eashman@sanjoseca.gov
