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  • Meter Field Services Operations Officer (Operations Officer)

    Kansas City, Missouri United States City of Kansas City, MO Full Time $8,650-$13,620/month Oct 09, 2025
    City of Kansas City Employer:

    City of Kansas City, MO

    Kansas City, Missouri is a growing, world-class community of just over 500,000 residents that serves as the central hub for a thriving bi-state, 18-county metropolitan area of 2.5 million residents. The City is governed by a 13-member City Council and Mayor that appoint a City Manager to oversee a municipal organization with over 4,000 employees, 16 departments, and a total annual operating and capital budget exceeding $1 billion. A diverse and culturally rich community located at the confluence of the Kansas and Missouri Rivers, KC is known for its long traditions as the home of spectacular BBQ, jazz, beautiful boulevards, fountains, and parks. Kansas City boasts celebrated cultural traditions including jazz; theater, and history, including the Negro Leagues Baseball Museum. Kansas City is also the proud home of professional sports teams including the Chiefs, Royals and Sporting KC, and has served as host of several NCAA tournaments over recent years. The City is generally recognized as one of the most livable cities in America and looks forward to showcasing our city on the national and world stage as host of the 2023 NFL Draft and the 2026 World Cup. The City of Kansas City, MO seeks to attract and retain a qualified and progressive workforce to provide high-quality services to Kansas City, MO residents and visitors. Be a part of the team that helps run our great city. View our current opportunities under Careers or click here: www.kcmo.gov/jobs to apply today.  

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    Job Description

    Full-time position available with the Water Department, Director's Office located at 4800 E. 63rd St.
    Salary Range: $8,650-$13,620/month
    Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
    Application Deadline Date: October 22, 2025


    Responsibilities

    The Meter Field Services Operations Officer reports directly to the Water Services Director and provides direction and leadership to deliver high-level, industry standard strategic services based on planning and implementation of various initiatives that ensure improved efficiencies across the assigned divisions and ultimately the Department.

    As a vital member of the Department's leadership team, the Meter Field Services Operations Officer will focus on the oversight of administrative activities related to the management of operations including backflow inspections, dispatch, meters, new service inspections, water leak investigations, and related activities.

    The Meter Field Services Operations Officer will build and support a strong internal culture, direct the solutions to internal customer-focused issues utilizing analytical skills to enhance the Department's effectiveness. They will establish and maintain positive relations within the Department, other City of Kansas City entities, and the community. Additionally, they will manage and continuously improve the systems to keep the Department agile and responsive to the needs of our customers.

    This position is essential to the mission of KC Water and our commitment to producing actionable ideas, research, and appropriate responses to build a reputable department and systems that prepares, promotes, and ensures development and succession of its employees.

    Essential Duties
      ◦ Coordinates and manages the activities of all subordinate units in compliance with industry standards as well as established key performance indicators for backflow inspections, dispatch, meters, new service inspections, and water leak investigations.
      ◦ Monitors the productivity of assigned work units to develop, improve, and enhance responses to customer issues.
      ◦ Coordinates the efforts of special projects and strategic initiatives that vary in complexity, frequency, and urgency to respond to internal and external challenges.
      ◦ Directs the development of essential training to provide consistent, industry-standard responses to customer issues.
      ◦ Manages the design and implementation of a long-range strategy to continuously evaluate, develop, implement, and sustain a high standard of customer-focused engagements.
      ◦ Ensure consistents, ongoing alignment with the goals of the department as well as the City by directing the regular evaluation of work unit processes, SOPs, and related activities to guarantee the desired success of the Department.
      ◦ Provides strategic oversight to four direct reports who collectively manage approximately ninety-nine (99) field and office staff responsible for residential, commercial, and wholesale metering operations, backflow prevention programs, dispatch and field services, water leak investigations, and meter shop management.



    Qualifications

    Preferred Qualifications:
      ◦ Bachelor's Degree in a related field to the area of assignment and ten (10) years of specifically related experience, which includes 6 years of senior management experience OR any equivalent combination of education and/or experience from which comparable knowledge, skills, and related abilities have been demonstrated.
      ◦ Demonstrated commitment to making decisions and directing staff with balance, consideration, consistency, and transparency.
      ◦ Demonstrated experience overseeing consumer-focused training to support structures in a utility and/or governmental environment, including related QA/QC activities.
      ◦ Knowledge of essential backflow prevention, dispatch, meters, new service line installations, and water leak detection processes to improve and/or enhance consumer interactions along with maintaining a strong, positive work culture.
      ◦ Proven ability to effectively manage people and work teams in alignment with associated processes to ensure the success of the organization.
      ◦ The ability to build relationships with a wide range of internal and external partners, including ones that may involve individuals, groups, and stakeholders with multiple perspectives.



    Other Information

    Why You'll Love Working with Us - Core Employee Benefits

    Comprehensive Health Coverage
    Affordable medical, dental, and vision plans with multiple options and low employee contributions.

    Generous Paid Time Off
    Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

    Secure Retirement Planning
    City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

    Support for Life's Big Moments
    Paid parental and bereavement leave to help you navigate major life events with peace of mind.

    Tuition Assistance
    Get reimbursed for eligible education expenses-invest in your future while you work.

    Income Protection
    Short- and long-term disability coverage options to safeguard your earnings.

    Life Insurance Provided
    City-paid life insurance with the option to add more coverage for extra peace of mind.

    Community Volunteer Leave
    Take up to 8 hours annually to give back to causes you care about.

    Want the Full Picture?
    Click here for a complete benefits summary.

    URGENT!!! CRITICAL RECRUITMENT INFORMATION

    Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

    In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

    Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

    The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
    For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
    Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

    If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

    The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

    The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

    If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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