City of Sacramento, CA
Sacramento, California, United States
THE POSITION This position’s responsibilities may include cashiering oversight, cash control, bank deposit batching, and radio dispatching support. Additionally, this position provides front counter and phone customer support, including customer escalations. The primary responsibilities also include crafting and responding to customer service e-mails and correspondence, staff training including drafting, amending and implementing complex procedures, performing quality assurance through customer call review, account/billing analysis, and complex billing research. IDEAL CANDIDATE STATEMENT The ideal candidate for this position is equally adept at working within a team and independently, in an environment that requires responding to a high volume of daily customer contacts in person, over the phone, via written and e-mailed correspondence, and/or radio dispatching to City Field Crews. The ideal candidate will value and enjoy providing guidance to staff and exceptional customer service with frequent customer escalations that can, and do, become contentious. To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. - Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. - Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. - Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. - Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. - Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. - Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. - Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations - Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. - Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. - Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. - Perform notary duties. - Provide exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar and punctuation. - Basic bookkeeping and record keeping methods. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Methods of researching and recording. - City codes and ordinances, policies, procedures, and regulations of assigned division/department. - Various rates and fees schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods and equipment used in processing payments. - Modern office methods, practices, procedures for billing purposes. - Computer operations, including computer software applications and other specialized business applications. - Principals of supervision and training. Skill in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Utilize specialized computer business applications and systems for account and billing purposes. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Analyze and prepare schedules, reports and statements regarding municipal operations. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Work independently with minimal supervision. - Work any shift, including weekends and holidays is mandatory for some assignments. - Perform specialized technical work involving independent judgment. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Communicate clearly and concisely, both orally and in writing. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 10/14/2024 11:59 PM Pacific
Sep 17, 2024
Full Time
THE POSITION This position’s responsibilities may include cashiering oversight, cash control, bank deposit batching, and radio dispatching support. Additionally, this position provides front counter and phone customer support, including customer escalations. The primary responsibilities also include crafting and responding to customer service e-mails and correspondence, staff training including drafting, amending and implementing complex procedures, performing quality assurance through customer call review, account/billing analysis, and complex billing research. IDEAL CANDIDATE STATEMENT The ideal candidate for this position is equally adept at working within a team and independently, in an environment that requires responding to a high volume of daily customer contacts in person, over the phone, via written and e-mailed correspondence, and/or radio dispatching to City Field Crews. The ideal candidate will value and enjoy providing guidance to staff and exceptional customer service with frequent customer escalations that can, and do, become contentious. To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. - Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. - Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. - Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. - Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. - Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. - Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. - Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations - Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. - Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. - Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. - Perform notary duties. - Provide exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar and punctuation. - Basic bookkeeping and record keeping methods. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Methods of researching and recording. - City codes and ordinances, policies, procedures, and regulations of assigned division/department. - Various rates and fees schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods and equipment used in processing payments. - Modern office methods, practices, procedures for billing purposes. - Computer operations, including computer software applications and other specialized business applications. - Principals of supervision and training. Skill in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Utilize specialized computer business applications and systems for account and billing purposes. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Analyze and prepare schedules, reports and statements regarding municipal operations. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Work independently with minimal supervision. - Work any shift, including weekends and holidays is mandatory for some assignments. - Perform specialized technical work involving independent judgment. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Communicate clearly and concisely, both orally and in writing. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 10/14/2024 11:59 PM Pacific
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Customer Service Specialist Classification Administrative Analyst/Specialist-Non-Exempt AutoReqId 542245 Department Student Business Services Sub-Division Associate Vice President of Financial Services Salary Range Classification Range $3,879 - $7,488 per month (Hiring range depending on qualifications, not anticipated to exceed $3,879 - $4,300 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Student Business Services is part of the Division of Administration and Finance. We operate as our university's cashiers and collect, allocate, and safeguard funds between students, banks, other departments, and various external sources. Account specialists are available to offer private consultation and personalized meetings to find payment solutions. Our customer service centers are ready to answer inquiries about student financial accounts and other related issues. We seek an exceptional individual to join our team as the Customer Service Specialist (Administrative Analyst/Specialist-Non-Exempt). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity. Under general direction, reporting to the Associate Director of Student Business Services, the Student Business Services (SBS) Customer Service Representative independently provides information, advice, and counsel on a variety of federal, state, and institutional student policies and procedures. The Student Business Services Customer Service Representative has clear student-centered philosophy and will act as the front door and face of Student Business Services Customer Service division. The position is also responsible for researching, investigating, analyzing and following up with student questions, while, at the same time, providing excellent customer service and advice to students, parents, and university departments regarding California State University (CSU) Fullerton policies and procedures. Maintains confidentially and adheres to Family Educational Rights and Privacy Act (FERPA) privacy guidelines while reporting accurate financial data/detail to staff, students, faculty and other customers. Expected to have in-depth knowledge of Cal State Fullerton campus policies and procedures. Will remain up to date on industry standards and implement them as they apply. Represents Student Business Services by effectively communicating with diverse groups including students, faculty, staff and the general public by providing courteous, prompt and excellent customer service. Values quality and timeliness of work and is self-directed. Responsible to provide back-up on phones, live chat, and in-person Student Business Services as needed. Must have the ability to focus on problem solving and work collaboratively in a team-oriented environment. Strong attention to detail and flexibility to work within a team environment is essential as is the ability to multitask. Work closely with Financial Aid, Admissions, Registrar, Accounts Payable and other Student Service departments to provide seamless customer service. Must be an effective written communicator and have the ability to oversee minor clerical operations. Assist in monitoring and creating content for departmental social media platforms to aid with customer service. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs. Working knowledge of the general practices, program or administrative specialty. Basic knowledge of and the ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit or administrative specialty. Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain cooperative working relationships. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Experience using PeopleSoft Student Financials functionality in a university environment. Working knowledge of Federal/CSU rules and policies. Experience providing customer service in a Higher Educational environment. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Aug 29 2024 Pacific Daylight Time Applications close: Sep 12 2024 Pacific Daylight Time Closing Date/Time:
Aug 30, 2024
Job Title Customer Service Specialist Classification Administrative Analyst/Specialist-Non-Exempt AutoReqId 542245 Department Student Business Services Sub-Division Associate Vice President of Financial Services Salary Range Classification Range $3,879 - $7,488 per month (Hiring range depending on qualifications, not anticipated to exceed $3,879 - $4,300 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Student Business Services is part of the Division of Administration and Finance. We operate as our university's cashiers and collect, allocate, and safeguard funds between students, banks, other departments, and various external sources. Account specialists are available to offer private consultation and personalized meetings to find payment solutions. Our customer service centers are ready to answer inquiries about student financial accounts and other related issues. We seek an exceptional individual to join our team as the Customer Service Specialist (Administrative Analyst/Specialist-Non-Exempt). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity. Under general direction, reporting to the Associate Director of Student Business Services, the Student Business Services (SBS) Customer Service Representative independently provides information, advice, and counsel on a variety of federal, state, and institutional student policies and procedures. The Student Business Services Customer Service Representative has clear student-centered philosophy and will act as the front door and face of Student Business Services Customer Service division. The position is also responsible for researching, investigating, analyzing and following up with student questions, while, at the same time, providing excellent customer service and advice to students, parents, and university departments regarding California State University (CSU) Fullerton policies and procedures. Maintains confidentially and adheres to Family Educational Rights and Privacy Act (FERPA) privacy guidelines while reporting accurate financial data/detail to staff, students, faculty and other customers. Expected to have in-depth knowledge of Cal State Fullerton campus policies and procedures. Will remain up to date on industry standards and implement them as they apply. Represents Student Business Services by effectively communicating with diverse groups including students, faculty, staff and the general public by providing courteous, prompt and excellent customer service. Values quality and timeliness of work and is self-directed. Responsible to provide back-up on phones, live chat, and in-person Student Business Services as needed. Must have the ability to focus on problem solving and work collaboratively in a team-oriented environment. Strong attention to detail and flexibility to work within a team environment is essential as is the ability to multitask. Work closely with Financial Aid, Admissions, Registrar, Accounts Payable and other Student Service departments to provide seamless customer service. Must be an effective written communicator and have the ability to oversee minor clerical operations. Assist in monitoring and creating content for departmental social media platforms to aid with customer service. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs. Working knowledge of the general practices, program or administrative specialty. Basic knowledge of and the ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit or administrative specialty. Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain cooperative working relationships. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Experience using PeopleSoft Student Financials functionality in a university environment. Working knowledge of Federal/CSU rules and policies. Experience providing customer service in a Higher Educational environment. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Aug 29 2024 Pacific Daylight Time Applications close: Sep 12 2024 Pacific Daylight Time Closing Date/Time:
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the Parks, Recreation & Libraries team in the role of Customer Service Specialist . The Human Resources Department is accepting applications for the temporary and part-time position of Customer Service Specialist in the Parks, Recreation & Libraries Department. DEFINITION To perform a variety of duties related to the overall supervision and operations of a recreation facility or major program including customer service and administrative duties; and to provide other support duties as assigned . Examples of Duties Duties may include, but are not limited to, the following: Serve as first line of contact to external customers via telephone or in person ; refer customer s to appropriate staff and/or provide a variety of general information regarding City functions and services ; and explain department operating policies and procedures . Develop, maintain and archive a variety of files and records . Assist the public with reserving and renting City facilities; register customers for classes, programs and tours ; may participate in tours as required . Respond to letters and routine correspondence. Receive and process payments for a variety of services; handle cash; prepare deposits. Receive, review and process invoices, payment requests; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare an d process purchase requisitions. Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records. Review payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll. Track and register staff for training classes as needed. I ssue , receive, type and process various applications, per mits and other forms; apply departmental policies and procedures in determining completeness of applications ; calculate fees. Oversee the safe and proper operation of assigned facility and activities in the facility ; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted ; refer escalated issues to assigned supervisor or proper authorities. ; render first aid and CPR, if certified, as required . Complete written reports and records as required , organize and monitor equipment inventory or assigned facility. Know, understand and communicate department programs and services. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Identify and report any maintenance required on assigned facilities, equipment or materials. Oversee daily operations and events held at assigned facility, ensure cleanliness of restrooms and public areas; identify and report maintenance conditions affecting facility operation , equipment, materials and security. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related work as required . Minimum Qualifications Knowledge of: Modern office equipment and procedures including use of a variety of software applications. Customer service principles and public relations techniques. English usage, spelling, grammar and punctuation. Business letter writing and report preparation. Basic accounting principles; financial record keeping and reporting. Ability to: Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations. Independently perform administrative and customer service duties in support of assigned department or program. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; intermittently set up booths, hang banners, move tables, chairs and carry supplies; and lift or carry weight of 45 pounds or less. Research, respond to and assist in the resolution of inquiries and complaints. Develop and maintain filing systems. Prepare correspondence, letters, memorandums and take meeting minutes. Prepare routine financial and operational reports. Use a personal computer and a variety of software applications. Plan and organize workload. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Accurately calculate fees and handle money. Use independent judgement and personal initiative. Know, understand, interpret and explain department and program policies and procedures. Experience and Training Experience: One season of experience in a position assisting in recreation facilities, recreation programs, customer service or a related field is desirable. AND Training: Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree. License or Certificate Possession of a valid California driver’s license by date of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
Jul 14, 2024
Temporary
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the Parks, Recreation & Libraries team in the role of Customer Service Specialist . The Human Resources Department is accepting applications for the temporary and part-time position of Customer Service Specialist in the Parks, Recreation & Libraries Department. DEFINITION To perform a variety of duties related to the overall supervision and operations of a recreation facility or major program including customer service and administrative duties; and to provide other support duties as assigned . Examples of Duties Duties may include, but are not limited to, the following: Serve as first line of contact to external customers via telephone or in person ; refer customer s to appropriate staff and/or provide a variety of general information regarding City functions and services ; and explain department operating policies and procedures . Develop, maintain and archive a variety of files and records . Assist the public with reserving and renting City facilities; register customers for classes, programs and tours ; may participate in tours as required . Respond to letters and routine correspondence. Receive and process payments for a variety of services; handle cash; prepare deposits. Receive, review and process invoices, payment requests; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare an d process purchase requisitions. Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records. Review payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll. Track and register staff for training classes as needed. I ssue , receive, type and process various applications, per mits and other forms; apply departmental policies and procedures in determining completeness of applications ; calculate fees. Oversee the safe and proper operation of assigned facility and activities in the facility ; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted ; refer escalated issues to assigned supervisor or proper authorities. ; render first aid and CPR, if certified, as required . Complete written reports and records as required , organize and monitor equipment inventory or assigned facility. Know, understand and communicate department programs and services. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Identify and report any maintenance required on assigned facilities, equipment or materials. Oversee daily operations and events held at assigned facility, ensure cleanliness of restrooms and public areas; identify and report maintenance conditions affecting facility operation , equipment, materials and security. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related work as required . Minimum Qualifications Knowledge of: Modern office equipment and procedures including use of a variety of software applications. Customer service principles and public relations techniques. English usage, spelling, grammar and punctuation. Business letter writing and report preparation. Basic accounting principles; financial record keeping and reporting. Ability to: Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations. Independently perform administrative and customer service duties in support of assigned department or program. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; intermittently set up booths, hang banners, move tables, chairs and carry supplies; and lift or carry weight of 45 pounds or less. Research, respond to and assist in the resolution of inquiries and complaints. Develop and maintain filing systems. Prepare correspondence, letters, memorandums and take meeting minutes. Prepare routine financial and operational reports. Use a personal computer and a variety of software applications. Plan and organize workload. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Accurately calculate fees and handle money. Use independent judgement and personal initiative. Know, understand, interpret and explain department and program policies and procedures. Experience and Training Experience: One season of experience in a position assisting in recreation facilities, recreation programs, customer service or a related field is desirable. AND Training: Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree. License or Certificate Possession of a valid California driver’s license by date of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Barbie Gary, Recreation Program Manager at 925-671-3074 or barbie.gary@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Jul 14, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Barbie Gary, Recreation Program Manager at 925-671-3074 or barbie.gary@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Position Description: Position Description: Duties of this position include but are not limited to assisting customers in our reception area by processing documents and answering questions about Agency services and benefits; receiving and processing mail; serving customers in our community resource room; greeting and assisting customers both face-to-face and by phone; processing public assistance case alerts and directing customers to Agency and community programs and resources. Brief Description: Brief Description: Our Agency delivers services to the Licking County community in the areas of public assistance, workforce development and protective services. JFS Customer Service Specialists serve as initial points of contact for our community. This is an excellent opportunity to come grow with us by representing the Agency through services such as phone operations, scanning, and mail processing, as well as cross-training on reception services and community resources. All customer service positions work together to ensure quality services are provided to individuals and families in need. Customer service team members will utilize specialized computer programs, as well as traditional programs such as Word, Excel, document imaging, and email. Job Prerequisites: Job Prerequisites: Formal education in arithmetic that includes addition and subtraction, and reading and speaking common English vocabulary, one course or six months experience in typing, keyboarding or word processing, and a valid driver's license. Also requires an additional twelve months experience in typing, keyboarding or word processing and working in an office environment handling in-person and/or telephone contacts with clients, customers and/or general public. OR Education, training and/or experience in an amount equal to the Minimum Qualifications stated above. ADDITIONAL POSITION SPECIFIC MINIMUM QUALIFICATIONS (AGENCY QUALIFICATIONS): Regular and punctual attendance in order to maintain and fulfill job duties; May be exposed to hostile clients/individuals; May be exposed to infectious clients/diseases or environments; and, Physical dexterity/fitness sufficient to carry/move case files, case file carts, and to file/retrieve case records. Must have valid driver’s license and maintain an acceptable driving record as determined by Licking County Government. Compensation: Compensation: $17.38 - $21.72 per hour (placement in pay range is dependent on experience and education) About UFA: About UFA Licking County and the Licking County Department of Job & Family Services does not discriminate on the basis of race, color, religion, sex, national origin, age, or veteran status in employment or the provision of services. Closing Date/Time: Open Until Filled
Aug 21, 2024
Full Time
Position Description: Position Description: Duties of this position include but are not limited to assisting customers in our reception area by processing documents and answering questions about Agency services and benefits; receiving and processing mail; serving customers in our community resource room; greeting and assisting customers both face-to-face and by phone; processing public assistance case alerts and directing customers to Agency and community programs and resources. Brief Description: Brief Description: Our Agency delivers services to the Licking County community in the areas of public assistance, workforce development and protective services. JFS Customer Service Specialists serve as initial points of contact for our community. This is an excellent opportunity to come grow with us by representing the Agency through services such as phone operations, scanning, and mail processing, as well as cross-training on reception services and community resources. All customer service positions work together to ensure quality services are provided to individuals and families in need. Customer service team members will utilize specialized computer programs, as well as traditional programs such as Word, Excel, document imaging, and email. Job Prerequisites: Job Prerequisites: Formal education in arithmetic that includes addition and subtraction, and reading and speaking common English vocabulary, one course or six months experience in typing, keyboarding or word processing, and a valid driver's license. Also requires an additional twelve months experience in typing, keyboarding or word processing and working in an office environment handling in-person and/or telephone contacts with clients, customers and/or general public. OR Education, training and/or experience in an amount equal to the Minimum Qualifications stated above. ADDITIONAL POSITION SPECIFIC MINIMUM QUALIFICATIONS (AGENCY QUALIFICATIONS): Regular and punctual attendance in order to maintain and fulfill job duties; May be exposed to hostile clients/individuals; May be exposed to infectious clients/diseases or environments; and, Physical dexterity/fitness sufficient to carry/move case files, case file carts, and to file/retrieve case records. Must have valid driver’s license and maintain an acceptable driving record as determined by Licking County Government. Compensation: Compensation: $17.38 - $21.72 per hour (placement in pay range is dependent on experience and education) About UFA: About UFA Licking County and the Licking County Department of Job & Family Services does not discriminate on the basis of race, color, religion, sex, national origin, age, or veteran status in employment or the provision of services. Closing Date/Time: Open Until Filled
TACOMA PUBLIC SCHOOLS
Tacoma, Washington, United States
Description Tacoma Public Schools Expected Start Date: September, 2024 FTE: 1.0 Hours per day: 8 Salary Level: PT 5 - Range $63,852/annually - $91,392/annually This position is eligible for full Benefits offered. Examples Of Duties This position plays a vital role as the first point of contact for District technology issues; provides technical support and service to District staff related to hardware and software problems and inquiries; effectively diagnoses customer needs; ensures compliance with District, federal, state, and vendor guidelines; provides excellent customer service and information technology (IT) problem solving and support. ESSENTIAL JOB FUNCTIONS 1. Provides District staff and other customers with logical trouble shooting, utilizing remote services, to resolve hardware and software problems, a wide range of account and application issues, and inquiries; achieves first point of contact resolution standards using IT and District protocols and applicable tools; plays essential role in driving overall customer satisfaction for the purpose of providing technical support and service. 2. Models good practices and coaching with District staff and customers; provides up-to-date information about hardware and software in use by the District; maintains current knowledge of technology trends and solutions; retains familiarity using knowledge based systems (KMS) to deliver technical support for the purpose of providing excellent customer service. 3. Collaborates effectively across District departments with District staff to bring resolution to questions, concerns, and a wide range of technical issues; responds in a timely and accurate manner; redirects and/or escalates issues, as needed, to technical support for the purpose of providing excellent customer service. 4. Tracks and maintains databases of inquiries, problems, and resolutions; meets IT goals and metrics in place to drive completion; performs post resolution follow-ups to determine customer satisfaction; creates custom reports; documents activities for technical support and service for the purpose of providing IT problem solving and support. 5. Monitors any required services level agreements to ensure compliance with applicable service level agreement. 6. Adheres to District technology standards/procedures; assists in the development of appropriate policies, user manuals, handbooks, and department procedures; assists in developing and preparing user handbooks and manuals for the purpose of providing technical support and services to District staff. OTHER JOB DUTIES 1. Maintains and updates knowledge and skills required for success in the position by participating in professional development activities, as needed or assigned. 2. Assists appropriate technology services staff during peak workloads and absences; provides backup assistance for other technical support staff for special projects when assigned. 3. Performs related duties as assigned, on a temporary basis. 4. Regular, reliable, predictable attendance or physical presence is an essential job requirement and critical to the performance of the work. CONDITIONS Experiences frequent interruptions; exposed to video display; may work in confined areas; may be required to work extended and/or irregular hours; required to deal with, and defuse, if appropriate, difficult and sensitive situations and/or people; may be required to travel to District sites; exposed to confidential information; required to bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile and move/lift heavy objects up to 20 pounds. Minimum Qualifications Education and Experience High School graduation; technical training in computer science, or related field, preferred; three years working in technology; school environment, preferred; one-year experience in customer service; or any combination of experience and training which provides the applicant with the knowledge skills and ability required to perform the work. Licenses/Special Requirements Valid Washington driver’s license with access to personal transportation. Proof of training and/or certification, if applicable. Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance. Knowledge, Skills and Abilities Knowledge of hardware and peripheral equipment. Knowledge of troubleshooting Windows installation, maintenance, and support. Knowledge of Technology Tools. Knowledge of Office 365 Tools. Knowledge of District applications and services.. Knowledge of District security preventions and practices.. Knowledge of microcomputer hardware operating systems and interfaces with Windows OS.. Knowledge of student information systems. Knowledge of assessment data construction, and facilities and other District data sources.. Knowledge of network equipment (hubs, switches, routers, wireless access points, etc.). Knowledge of the use of the Internet Explorer and various browsers. Knowledge of Remote Access. Knowledge of microcomputer applications (spreadsheets, word processing, databases). Knowledge and understanding of business processes. Knowledge and understanding of telecommunication and voice telecommunications equipment is desirable. Knowledge of wireless connectivity. Skill in telephone and email professional protocol and customer service. Skill in using electronic diagnostic tools and performing problem resolution analysis in a network environment. Skill in creative and analytical thinking and problem solving. Skill in effective organization of programs and training activities. Skill in communicating technical terms and processes to non-technical people.. Skill in District standard help desk software.. Skill in quality customer service. Ability to engage with District staff and other customers effectively. Ability to organize, prioritize, have excellent follow through, and meet deadlines. Ability to exercise good judgment and make decisions. Ability to obtain, exchange, and clarify information and communicate technical information to technical and non-technical personnel. Ability to move/lift up to 20 pounds, assemble, and set up equipment. Ability to maintain confidentiality. Ability to effectively participate as a team member. Ability to work effectively with minimal supervision. Ability to demonstrate reasonable, reliable, and regular attendance. Ability to manage multiple priorities and to multi-task. Ability to establish and maintain effective working relationships with a variety of people in a multi-cultural, diverse socio-economic setting. Supplemental Information This job description is not an employment agreement or contract. District administration has the exclusive right to alter this job description at any time without notice. The statements contained herein reflect general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload. Tacoma Public Schools does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights Coordinator: Renee Trueblood, 253-571-1252, civilrights@tacoma.k12.wa.us Title IX Coordinator, Wayne Greer, 253-571-1191, wgreer@tacoma.k12.wa.us 504 Coordinator, Elementary: Elise Friedrich-Nielsen, 253-571-1065, efriedr@tacoma.k12.wa.us Mailing address: P.O. Box 1357, Tacoma, WA 98401-1357. Closing Date/Time: 9/19/2024 11:59 PM Pacific
Sep 14, 2024
Full Time
Description Tacoma Public Schools Expected Start Date: September, 2024 FTE: 1.0 Hours per day: 8 Salary Level: PT 5 - Range $63,852/annually - $91,392/annually This position is eligible for full Benefits offered. Examples Of Duties This position plays a vital role as the first point of contact for District technology issues; provides technical support and service to District staff related to hardware and software problems and inquiries; effectively diagnoses customer needs; ensures compliance with District, federal, state, and vendor guidelines; provides excellent customer service and information technology (IT) problem solving and support. ESSENTIAL JOB FUNCTIONS 1. Provides District staff and other customers with logical trouble shooting, utilizing remote services, to resolve hardware and software problems, a wide range of account and application issues, and inquiries; achieves first point of contact resolution standards using IT and District protocols and applicable tools; plays essential role in driving overall customer satisfaction for the purpose of providing technical support and service. 2. Models good practices and coaching with District staff and customers; provides up-to-date information about hardware and software in use by the District; maintains current knowledge of technology trends and solutions; retains familiarity using knowledge based systems (KMS) to deliver technical support for the purpose of providing excellent customer service. 3. Collaborates effectively across District departments with District staff to bring resolution to questions, concerns, and a wide range of technical issues; responds in a timely and accurate manner; redirects and/or escalates issues, as needed, to technical support for the purpose of providing excellent customer service. 4. Tracks and maintains databases of inquiries, problems, and resolutions; meets IT goals and metrics in place to drive completion; performs post resolution follow-ups to determine customer satisfaction; creates custom reports; documents activities for technical support and service for the purpose of providing IT problem solving and support. 5. Monitors any required services level agreements to ensure compliance with applicable service level agreement. 6. Adheres to District technology standards/procedures; assists in the development of appropriate policies, user manuals, handbooks, and department procedures; assists in developing and preparing user handbooks and manuals for the purpose of providing technical support and services to District staff. OTHER JOB DUTIES 1. Maintains and updates knowledge and skills required for success in the position by participating in professional development activities, as needed or assigned. 2. Assists appropriate technology services staff during peak workloads and absences; provides backup assistance for other technical support staff for special projects when assigned. 3. Performs related duties as assigned, on a temporary basis. 4. Regular, reliable, predictable attendance or physical presence is an essential job requirement and critical to the performance of the work. CONDITIONS Experiences frequent interruptions; exposed to video display; may work in confined areas; may be required to work extended and/or irregular hours; required to deal with, and defuse, if appropriate, difficult and sensitive situations and/or people; may be required to travel to District sites; exposed to confidential information; required to bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile and move/lift heavy objects up to 20 pounds. Minimum Qualifications Education and Experience High School graduation; technical training in computer science, or related field, preferred; three years working in technology; school environment, preferred; one-year experience in customer service; or any combination of experience and training which provides the applicant with the knowledge skills and ability required to perform the work. Licenses/Special Requirements Valid Washington driver’s license with access to personal transportation. Proof of training and/or certification, if applicable. Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance. Knowledge, Skills and Abilities Knowledge of hardware and peripheral equipment. Knowledge of troubleshooting Windows installation, maintenance, and support. Knowledge of Technology Tools. Knowledge of Office 365 Tools. Knowledge of District applications and services.. Knowledge of District security preventions and practices.. Knowledge of microcomputer hardware operating systems and interfaces with Windows OS.. Knowledge of student information systems. Knowledge of assessment data construction, and facilities and other District data sources.. Knowledge of network equipment (hubs, switches, routers, wireless access points, etc.). Knowledge of the use of the Internet Explorer and various browsers. Knowledge of Remote Access. Knowledge of microcomputer applications (spreadsheets, word processing, databases). Knowledge and understanding of business processes. Knowledge and understanding of telecommunication and voice telecommunications equipment is desirable. Knowledge of wireless connectivity. Skill in telephone and email professional protocol and customer service. Skill in using electronic diagnostic tools and performing problem resolution analysis in a network environment. Skill in creative and analytical thinking and problem solving. Skill in effective organization of programs and training activities. Skill in communicating technical terms and processes to non-technical people.. Skill in District standard help desk software.. Skill in quality customer service. Ability to engage with District staff and other customers effectively. Ability to organize, prioritize, have excellent follow through, and meet deadlines. Ability to exercise good judgment and make decisions. Ability to obtain, exchange, and clarify information and communicate technical information to technical and non-technical personnel. Ability to move/lift up to 20 pounds, assemble, and set up equipment. Ability to maintain confidentiality. Ability to effectively participate as a team member. Ability to work effectively with minimal supervision. Ability to demonstrate reasonable, reliable, and regular attendance. Ability to manage multiple priorities and to multi-task. Ability to establish and maintain effective working relationships with a variety of people in a multi-cultural, diverse socio-economic setting. Supplemental Information This job description is not an employment agreement or contract. District administration has the exclusive right to alter this job description at any time without notice. The statements contained herein reflect general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload. Tacoma Public Schools does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights Coordinator: Renee Trueblood, 253-571-1252, civilrights@tacoma.k12.wa.us Title IX Coordinator, Wayne Greer, 253-571-1191, wgreer@tacoma.k12.wa.us 504 Coordinator, Elementary: Elise Friedrich-Nielsen, 253-571-1065, efriedr@tacoma.k12.wa.us Mailing address: P.O. Box 1357, Tacoma, WA 98401-1357. Closing Date/Time: 9/19/2024 11:59 PM Pacific
HAYWARD AREA RECREATION & PARK DISTRICT
Hayward, California, United States
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : None Salary Range : $19.98 - $26.97 Hourly Job Shift : Day Job Category : Recreation Do you enjoy working with people? Do you pride yourself in providing good customer service? H.A.R.D. is currently hiring multiple Recreation Specialist II's to join our Customer Service Team! Help improve the lives of our community members by connecting them with local parks and recreation opportunities within our District. The Hayward Area Recreation and Park District, known locally as “H.A.R.D.," is an independent special use district created to provide park and recreation services for over 309,000 residents. Our boundaries encompass a 100 square-mile area, which includes the City of Hayward and the unincorporated communities of Castro Valley, San Lorenzo, Ashland, Cherryland and Fairview and Hayward Acres. The District operates over 135 parks and facilities. Our mission is to enrich the quality of life for our community by providing a variety of recreation activities, parks, and facilities that promote health and wellness, learning, and fun. As a Recreation Specialist II, you will be responsible for providing excellent customer service to instructors, volunteers, and customers, managing daily clerical tasks, collecting data and statistics for reports, and responding to inquiries from outside agencies and the community. You will need to be able to multitask and switch between different tasks throughout the day. The ideal candidate will be detail-oriented, enthusiastic, adaptable, and able to work well both in a team and independently. Previous experience in customer service and clerical roles is preferred. Bilingual in English and Spanish is highly desired. Here are the details about the positions: Available positions: 3 Hourly Rate: $19.98/hour - $26.97/hour Work Location: Multiple locations across the District Work Schedule: Up to 16-hours/week, Mondays - Fridays Typical Work Hours: Between the hours of 9:00AM - 5:00PM Part-Time, Year-round, Hourly, Non-Exempt Position Anticipated Start Date: ASAP Hours not to exceed 960 hours per fiscal year. (July 1 - June 30) Applications will be reviewed as they are received. This posting may close at any time. POSITION SUMMARY Under direction, performs difficult, complex and specialized recreation program work; oversees recreational programs for specific age groups and interests; develops recreation program/course content; conducts classes and trains subordinates within a specialized service area including, but not limited to: officiating; Class B driving; unique instructional classes or workshops; security; special projects, and/or graphic design; performs special project and graphic design work; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a highly specialized class that is separate from the Program Aide class. Incumbents in this class typically perform complex and difficult work within one or more specific program areas. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Plans, organizes and conducts classes in specialty fields for groups of various ages and interests; develops course content and designs course materials Serves as a subject matter expert and trains subordinates within a specialty field Stimulates interest and appreciation for the specialty field Maintains and operates specialized equipment; procures supplies for classes Provides technical guidance to students by demonstrating methods and conducting training in an area of specialty Maintains control of classes or groups Addresses participant complaints; communicates with parents and/or participants regarding the complaint; takes action to resolve the complaint based on policy and procedure and within limits of authority Maintains records of participation and collects participant fees Implements and monitors District procedures regarding the safety of participants Performs administrative duties such as attending/ staff meetings, preparing reports, and monitoring expenditures; administers program budgets and contracts At all times, demonstrates cooperative behavior with colleagues, supervisors and the public Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position may be performed in both indoor and outdoor locations, alone or as part of a team. In an indoor environment, the setting may be consistent with an office environment or a specialized recreational venue. In an outdoor environment, incumbents may occasionally be exposed inclement weather conditions. Specialized aspects of the work environment may also include high noise levels, exposure to equipment with moving parts, and exposure to dust. Incumbents may be assigned an irregular working schedule, including weekends, evenings and holidays and may frequently have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio; vision adequate to read fine print and computer screens; bodily movement adequate to sit, walk, and stand frequently, and to reach, turn, bend, kneel, push and pull occasionally; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; and strength to safely perform lifting and carrying of items up to 50 pounds. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Plan, organize and implement recreational programs and activities in the area of specialty, based on District rules, regulations, policies and procedures Serve as a lead worker over subordinate staff and volunteers who are providing recreational program services; arrange staffing schedules; provide training as needed; organize and direct work assignments; monitor performance Instruct adults, children and families in a highly specialized program area Monitor program and participant compliance with District regulations and policies Prioritize work assignments, meet deadlines and work effectively under pressure and with frequent interruptions; respond appropriately in an emergency situation Understand and carry out oral and written instructions Maintain discipline among program participants and observe safety precautions Communicate effectively with a wide range of people Make arithmetic calculations with speed and accuracy; prepare narrative and statistical reports Respond appropriately to changing situation Use computer hardware and software, including standard word processing, spreadsheet, calendar, email and internet software Maintain the confidentiality of participant, parent and staff information Maintain cooperative relationships with those contacted in the course of the work Knowledge of: Principles and practices of course development and planning Principles and practices related to assigned specialized program area(s) Principles and practices of leadership and supervision Principles and practices of public relations and complaint resolution Policies, rules and regulations related to assigned activities Education/Experience/Training: At least two (2) years of recent full-time paid experience (or the part-time equivalent), providing highly specialized recreational services to youth or adults in the area of assignment Must have current certification of First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Specific areas of required expertise may vary, depending upon program specialty. Depending upon the area of assignment, a current certificate, credential or license in the specialty field may be required, or applicants may be required to demonstrate competence in the specialty field prior to appointment Any equivalent combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is also acceptable Special Requirements: Must possess and maintain a valid California driver’s license If 18 years of age or older, must pass a fingerprint and/or background clearance prior to employment
Jul 14, 2024
Part Time
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : None Salary Range : $19.98 - $26.97 Hourly Job Shift : Day Job Category : Recreation Do you enjoy working with people? Do you pride yourself in providing good customer service? H.A.R.D. is currently hiring multiple Recreation Specialist II's to join our Customer Service Team! Help improve the lives of our community members by connecting them with local parks and recreation opportunities within our District. The Hayward Area Recreation and Park District, known locally as “H.A.R.D.," is an independent special use district created to provide park and recreation services for over 309,000 residents. Our boundaries encompass a 100 square-mile area, which includes the City of Hayward and the unincorporated communities of Castro Valley, San Lorenzo, Ashland, Cherryland and Fairview and Hayward Acres. The District operates over 135 parks and facilities. Our mission is to enrich the quality of life for our community by providing a variety of recreation activities, parks, and facilities that promote health and wellness, learning, and fun. As a Recreation Specialist II, you will be responsible for providing excellent customer service to instructors, volunteers, and customers, managing daily clerical tasks, collecting data and statistics for reports, and responding to inquiries from outside agencies and the community. You will need to be able to multitask and switch between different tasks throughout the day. The ideal candidate will be detail-oriented, enthusiastic, adaptable, and able to work well both in a team and independently. Previous experience in customer service and clerical roles is preferred. Bilingual in English and Spanish is highly desired. Here are the details about the positions: Available positions: 3 Hourly Rate: $19.98/hour - $26.97/hour Work Location: Multiple locations across the District Work Schedule: Up to 16-hours/week, Mondays - Fridays Typical Work Hours: Between the hours of 9:00AM - 5:00PM Part-Time, Year-round, Hourly, Non-Exempt Position Anticipated Start Date: ASAP Hours not to exceed 960 hours per fiscal year. (July 1 - June 30) Applications will be reviewed as they are received. This posting may close at any time. POSITION SUMMARY Under direction, performs difficult, complex and specialized recreation program work; oversees recreational programs for specific age groups and interests; develops recreation program/course content; conducts classes and trains subordinates within a specialized service area including, but not limited to: officiating; Class B driving; unique instructional classes or workshops; security; special projects, and/or graphic design; performs special project and graphic design work; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a highly specialized class that is separate from the Program Aide class. Incumbents in this class typically perform complex and difficult work within one or more specific program areas. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Plans, organizes and conducts classes in specialty fields for groups of various ages and interests; develops course content and designs course materials Serves as a subject matter expert and trains subordinates within a specialty field Stimulates interest and appreciation for the specialty field Maintains and operates specialized equipment; procures supplies for classes Provides technical guidance to students by demonstrating methods and conducting training in an area of specialty Maintains control of classes or groups Addresses participant complaints; communicates with parents and/or participants regarding the complaint; takes action to resolve the complaint based on policy and procedure and within limits of authority Maintains records of participation and collects participant fees Implements and monitors District procedures regarding the safety of participants Performs administrative duties such as attending/ staff meetings, preparing reports, and monitoring expenditures; administers program budgets and contracts At all times, demonstrates cooperative behavior with colleagues, supervisors and the public Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position may be performed in both indoor and outdoor locations, alone or as part of a team. In an indoor environment, the setting may be consistent with an office environment or a specialized recreational venue. In an outdoor environment, incumbents may occasionally be exposed inclement weather conditions. Specialized aspects of the work environment may also include high noise levels, exposure to equipment with moving parts, and exposure to dust. Incumbents may be assigned an irregular working schedule, including weekends, evenings and holidays and may frequently have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio; vision adequate to read fine print and computer screens; bodily movement adequate to sit, walk, and stand frequently, and to reach, turn, bend, kneel, push and pull occasionally; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; and strength to safely perform lifting and carrying of items up to 50 pounds. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Plan, organize and implement recreational programs and activities in the area of specialty, based on District rules, regulations, policies and procedures Serve as a lead worker over subordinate staff and volunteers who are providing recreational program services; arrange staffing schedules; provide training as needed; organize and direct work assignments; monitor performance Instruct adults, children and families in a highly specialized program area Monitor program and participant compliance with District regulations and policies Prioritize work assignments, meet deadlines and work effectively under pressure and with frequent interruptions; respond appropriately in an emergency situation Understand and carry out oral and written instructions Maintain discipline among program participants and observe safety precautions Communicate effectively with a wide range of people Make arithmetic calculations with speed and accuracy; prepare narrative and statistical reports Respond appropriately to changing situation Use computer hardware and software, including standard word processing, spreadsheet, calendar, email and internet software Maintain the confidentiality of participant, parent and staff information Maintain cooperative relationships with those contacted in the course of the work Knowledge of: Principles and practices of course development and planning Principles and practices related to assigned specialized program area(s) Principles and practices of leadership and supervision Principles and practices of public relations and complaint resolution Policies, rules and regulations related to assigned activities Education/Experience/Training: At least two (2) years of recent full-time paid experience (or the part-time equivalent), providing highly specialized recreational services to youth or adults in the area of assignment Must have current certification of First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Specific areas of required expertise may vary, depending upon program specialty. Depending upon the area of assignment, a current certificate, credential or license in the specialty field may be required, or applicants may be required to demonstrate competence in the specialty field prior to appointment Any equivalent combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is also acceptable Special Requirements: Must possess and maintain a valid California driver’s license If 18 years of age or older, must pass a fingerprint and/or background clearance prior to employment
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Community Service Specialist I Classification Title: Community Service Specialist I Posting Details Priority Application Date (Posting will remain open until filled): Thursday, September 28th @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Note to Applicants This posting is for the recruitment of multiple, full-time Community Service Specialist I positions. Apply today! Position Summary Under the general supervision, the Community Service Specialist have varying levels of responsibility for security services, public safety support, parking support and related community support services. Incumbent will perform security and related public safety support assignments involving patrolling grounds, facilities, buildings, Police Service Center and parking lots. Support may be provided to the public safety communications and records functions. Day-to-day work is performed independently under general supervision with closer supervision for new or more complex/sensitive assignments. Assignments involve the regular use of judgment and discretion to solve problems and address situations. Course of action are guided by established protocols requiring limited interpretation of policies. Assignments involve ongoing interaction with the campus community, the general public, and campus and community law enforcement. Interaction often requires tact and discretion. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,505 per month (Anticipated hiring range is near or at the minimum of the CSU Classification Salary Range) CSU Classification Salary Range :Minimum: $3,505 - $5,057 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Hours vary and may include weekends. Possible shifts may include: 7:00am-3:00pm or shift differential 2:00pm-10:00pm Department Information The mission of the Sacramento State Police Department is to protect the life, property, and peace of mind of the students, faculty, staff and visitors of this university. Our greatest asset in furtherance of this mission is our department members who work as a combined force in collaboration with the campus community. Our department adheres to the highest standards of ethics, integrity and service, understanding our collective responsibility in upholding the noble reputation of the law enforcement profession. Minimum Qualifications Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Driver’s License. The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential. High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications. Required Qualifications Ability to learn applicable procedures and regulations related to campus security, public safety, and parking. Ability to use and learn alarm and radio systems. Ability to recognize and respond appropriately to potential hazardous or crime situations. Ability to observe and recall details and incidents. Ability to act and resolve parking and traffic problems. Ability to write standard incident reports in a clear and concise manner. Ability to communicate in a clear and concise manner under stress and non-stress situations. Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel. Ability to handle sensitive situations with tact and confidentiality Ability to work independently and utilize sound judgement Possess problem solving and conflict resolution skills Possess good customer service skills Other Possess valid driver’s license and maintenance of good driving record Ability to work various shifts including nights, weekends, and holidays Conditions of Employment - Ability to pass background check Preferred Qualifications Six months previous police/security/military law enforcement training and/or experience preferred. Successfully completed or ability to complete the Defensive Driver Training Program provided by the State of California for CSU campuses and pass the exam. Experience working with radios, camera systems, alarms and/or other emergency signaling devices. Required Licenses/Certifications Valid California Driver's License and maintenance of a safe driving record. Documents Needed to Apply Resume and cover letter -- Applications submitted without resume and cover letter may be rejected as incomplete. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Sep 14 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Working Title: Community Service Specialist I Classification Title: Community Service Specialist I Posting Details Priority Application Date (Posting will remain open until filled): Thursday, September 28th @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Note to Applicants This posting is for the recruitment of multiple, full-time Community Service Specialist I positions. Apply today! Position Summary Under the general supervision, the Community Service Specialist have varying levels of responsibility for security services, public safety support, parking support and related community support services. Incumbent will perform security and related public safety support assignments involving patrolling grounds, facilities, buildings, Police Service Center and parking lots. Support may be provided to the public safety communications and records functions. Day-to-day work is performed independently under general supervision with closer supervision for new or more complex/sensitive assignments. Assignments involve the regular use of judgment and discretion to solve problems and address situations. Course of action are guided by established protocols requiring limited interpretation of policies. Assignments involve ongoing interaction with the campus community, the general public, and campus and community law enforcement. Interaction often requires tact and discretion. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3,505 per month (Anticipated hiring range is near or at the minimum of the CSU Classification Salary Range) CSU Classification Salary Range :Minimum: $3,505 - $5,057 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Hours vary and may include weekends. Possible shifts may include: 7:00am-3:00pm or shift differential 2:00pm-10:00pm Department Information The mission of the Sacramento State Police Department is to protect the life, property, and peace of mind of the students, faculty, staff and visitors of this university. Our greatest asset in furtherance of this mission is our department members who work as a combined force in collaboration with the campus community. Our department adheres to the highest standards of ethics, integrity and service, understanding our collective responsibility in upholding the noble reputation of the law enforcement profession. Minimum Qualifications Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Driver’s License. The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential. High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications. Required Qualifications Ability to learn applicable procedures and regulations related to campus security, public safety, and parking. Ability to use and learn alarm and radio systems. Ability to recognize and respond appropriately to potential hazardous or crime situations. Ability to observe and recall details and incidents. Ability to act and resolve parking and traffic problems. Ability to write standard incident reports in a clear and concise manner. Ability to communicate in a clear and concise manner under stress and non-stress situations. Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel. Ability to handle sensitive situations with tact and confidentiality Ability to work independently and utilize sound judgement Possess problem solving and conflict resolution skills Possess good customer service skills Other Possess valid driver’s license and maintenance of good driving record Ability to work various shifts including nights, weekends, and holidays Conditions of Employment - Ability to pass background check Preferred Qualifications Six months previous police/security/military law enforcement training and/or experience preferred. Successfully completed or ability to complete the Defensive Driver Training Program provided by the State of California for CSU campuses and pass the exam. Experience working with radios, camera systems, alarms and/or other emergency signaling devices. Required Licenses/Certifications Valid California Driver's License and maintenance of a safe driving record. Documents Needed to Apply Resume and cover letter -- Applications submitted without resume and cover letter may be rejected as incomplete. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Sep 14 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Customer Service Coordinator Classification Administrative Support Coordinator I AutoReqId 540880 Department Extended Education Student Services Sub-Division Extended Education Salary Range Classification Range $3,680 - $5,783 per month (Hiring range depending on qualifications, not anticipated to exceed $3,680 - $4,206 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; Occasional early morning, evening and/or weekend hours. Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled) About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Cal State Fullerton (CSUF) Extension collaborates with University departments and colleges on unique programs for students from the community and around the world. We are seeking an exceptional individual to join our team as the Customer Service Coordinator (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. Under the general supervision of the Executive Director and/or the Student Services Specialist, the Customer Service Coordinator provides a wide range of domestic and international student and customer service support for CSUF Extension. The Customer Service Coordinator serves as the primary point of contact for prospective, new, and continuing Extension students as well as other customers including but not limited to faculty, staff, instructors, administrators, campus and community partners, and the general public. Provides high-quality information to these constituencies via email, web, live chat, telephone, and in-person. Provides enrollment support including answering questions, registering students, processing fee payments, and sending enrollment confirmations. Supports student records processing such as application processing, enrollment verifications, petitions, awarding of certificates, and grading support. Performs a variety of clerical duties in support of the general operations of the unit. Contributes to systems testing, writing, and updating of business process guides and training of others. Other duties as assigned. Essential Qualifications High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to effectively handle a broad range of interpersonal contacts including those at a higher level and those sensitive in nature. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Front-line customer service experience in-person, by phone, and online. Proficiency in Microsoft Teams, PeopleSoft, Cashnet, Salesforce. Ability to handle fluctuating demands and willingness to proactively learn about processes to better respond to inquiries and perform job duties. Bachelor’s degree from an accredited college or university or the equivalent. Ability to work successfully independently and as a team member. Comprehensive knowledge of CSUF infrastructure, policies, and procedures. License/Certifications A Valid California Driver’s License and independent means of transportation is required. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Rapidly changing pace of work, frequent interruptions, customer interactions including solving issues with difficult customers; open, shared work area. Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Jul 04 2024 Pacific Daylight Time Applications close: Jul 18 2024 Pacific Daylight Time Closing Date/Time:
Jul 05, 2024
Job Title Customer Service Coordinator Classification Administrative Support Coordinator I AutoReqId 540880 Department Extended Education Student Services Sub-Division Extended Education Salary Range Classification Range $3,680 - $5,783 per month (Hiring range depending on qualifications, not anticipated to exceed $3,680 - $4,206 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; Occasional early morning, evening and/or weekend hours. Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled) About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Cal State Fullerton (CSUF) Extension collaborates with University departments and colleges on unique programs for students from the community and around the world. We are seeking an exceptional individual to join our team as the Customer Service Coordinator (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. Under the general supervision of the Executive Director and/or the Student Services Specialist, the Customer Service Coordinator provides a wide range of domestic and international student and customer service support for CSUF Extension. The Customer Service Coordinator serves as the primary point of contact for prospective, new, and continuing Extension students as well as other customers including but not limited to faculty, staff, instructors, administrators, campus and community partners, and the general public. Provides high-quality information to these constituencies via email, web, live chat, telephone, and in-person. Provides enrollment support including answering questions, registering students, processing fee payments, and sending enrollment confirmations. Supports student records processing such as application processing, enrollment verifications, petitions, awarding of certificates, and grading support. Performs a variety of clerical duties in support of the general operations of the unit. Contributes to systems testing, writing, and updating of business process guides and training of others. Other duties as assigned. Essential Qualifications High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to effectively handle a broad range of interpersonal contacts including those at a higher level and those sensitive in nature. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Front-line customer service experience in-person, by phone, and online. Proficiency in Microsoft Teams, PeopleSoft, Cashnet, Salesforce. Ability to handle fluctuating demands and willingness to proactively learn about processes to better respond to inquiries and perform job duties. Bachelor’s degree from an accredited college or university or the equivalent. Ability to work successfully independently and as a team member. Comprehensive knowledge of CSUF infrastructure, policies, and procedures. License/Certifications A Valid California Driver’s License and independent means of transportation is required. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Rapidly changing pace of work, frequent interruptions, customer interactions including solving issues with difficult customers; open, shared work area. Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Jul 04 2024 Pacific Daylight Time Applications close: Jul 18 2024 Pacific Daylight Time Closing Date/Time:
California Polytechnic State University
1 Grand Avenue, San Luis Obispo, CA 93407, USA
Job Summary Under general supervision of the Administrative Sergeant, the Community Services Specialist I (CSS I) position supports the overall goal in delivering quality police and parking operational services to the campus community and assists with security, public safety support, community engagement, and related community service functions. The CSS I works in conjunction with police officers during non-hazardous calls for service and represents Public Safety and Cal Poly through exceptional customer service while supporting the safety needs of the campus community. Department Summary Under the administration of the Assistant Vice President of Public Safety/Chief of Police, the Public Safety Unit is responsible for the safety, health and well-being of the university community. The Public Safety Unit consists of four divisions: Cal Poly Police Department (CPPD), Department of Emergency Management (DEM), Transportation and Parking Services (TAPS) and Business Services. The mission of the Public Safety unit is to create and maintain a safe learning and living environment for the entire campus community by promoting an all-inclusive campuswide culture that embraces and supports public safety. Key Qualifications Patrol campus properties on foot, bicycle, and vehicle to maintain high visibility to protect the campus community and visitors from fire, theft, vandalism, and other safety concerns. Respond to smoke detector alarms, conduct fire alarm testing, and respond to pool motion sensor detector alarms. Assist in the education, intervention, and enforcement of campus policies and regulations. Education and Experience High school diploma or equivalent and three months of related experience. Licenses, Certificates, Credentials: Possession of a valid Driver’s License or the ability to obtain one by the date of hire. Ability to obtain California Peace Officer Standards and Training (P.O.S.T.) Dispatcher Certificate upon hire (training costs covered by university). Ability to obtain certification for authorization to access the California Law Telecommunications System via training by Cal Poly Police Department. Salary and Benefits Anticipated Hiring Range: $42,060 - $55,000 annually Classification Range: $42,060 - $60,684 annually Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Advertised: May 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary Under general supervision of the Administrative Sergeant, the Community Services Specialist I (CSS I) position supports the overall goal in delivering quality police and parking operational services to the campus community and assists with security, public safety support, community engagement, and related community service functions. The CSS I works in conjunction with police officers during non-hazardous calls for service and represents Public Safety and Cal Poly through exceptional customer service while supporting the safety needs of the campus community. Department Summary Under the administration of the Assistant Vice President of Public Safety/Chief of Police, the Public Safety Unit is responsible for the safety, health and well-being of the university community. The Public Safety Unit consists of four divisions: Cal Poly Police Department (CPPD), Department of Emergency Management (DEM), Transportation and Parking Services (TAPS) and Business Services. The mission of the Public Safety unit is to create and maintain a safe learning and living environment for the entire campus community by promoting an all-inclusive campuswide culture that embraces and supports public safety. Key Qualifications Patrol campus properties on foot, bicycle, and vehicle to maintain high visibility to protect the campus community and visitors from fire, theft, vandalism, and other safety concerns. Respond to smoke detector alarms, conduct fire alarm testing, and respond to pool motion sensor detector alarms. Assist in the education, intervention, and enforcement of campus policies and regulations. Education and Experience High school diploma or equivalent and three months of related experience. Licenses, Certificates, Credentials: Possession of a valid Driver’s License or the ability to obtain one by the date of hire. Ability to obtain California Peace Officer Standards and Training (P.O.S.T.) Dispatcher Certificate upon hire (training costs covered by university). Ability to obtain certification for authorization to access the California Law Telecommunications System via training by Cal Poly Police Department. Salary and Benefits Anticipated Hiring Range: $42,060 - $55,000 annually Classification Range: $42,060 - $60,684 annually Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Advertised: May 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
State of Missouri
Jefferson City, Missouri, United States
The Missouri Ethics Commission (MEC) is seeking a Customer Service Representative - Reporting Specialist for the Compliance and Education division. This Representative-Specialist will assist individuals prepare and submit various reports filed with the Commission. Assistance will be provided via phone and email. The State of Missouri offers and excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . Salary range from $37,500- $40,000 depending on qualifications. Please submit a resume and cover letter, via email to hrdept@mec.mo.gov or mailed to MEC Personnel, PO Box 1370, Jefferson City, MO 65102. The position will remain open until filled. EOE Duties also include entering and updating information in electronic systems, and reports for completeness and accuracy. Familiarity assisting individuals with electronic reporting systems a plus. An associates degree from an accredited college or university; or a high school diploma/equivalent and two years of work experience are required. The skills, knowledge, and abilities of the successful applicant should include: Ability to handle large volumes of phone calls professionally; Knowledge of and ability to interpret, explain, and apply the laws and regulations pertaining to assigned area; Excellent organizational skills; Excellent attention to detail; Excellent written and verbal communication skills; Ability to establish and maintain working relationships with other staff, elected and appointed officials at the state and local government levels, and the general public; Ability to work independently with minimal supervision as well as part of a team; and Ability to maintain confidentiality. One on one training will be provided for this position as well as tutorials and videos. Salary range from $37,500- $40,000 depending on qualifications.
Jul 14, 2024
Full Time
The Missouri Ethics Commission (MEC) is seeking a Customer Service Representative - Reporting Specialist for the Compliance and Education division. This Representative-Specialist will assist individuals prepare and submit various reports filed with the Commission. Assistance will be provided via phone and email. The State of Missouri offers and excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . Salary range from $37,500- $40,000 depending on qualifications. Please submit a resume and cover letter, via email to hrdept@mec.mo.gov or mailed to MEC Personnel, PO Box 1370, Jefferson City, MO 65102. The position will remain open until filled. EOE Duties also include entering and updating information in electronic systems, and reports for completeness and accuracy. Familiarity assisting individuals with electronic reporting systems a plus. An associates degree from an accredited college or university; or a high school diploma/equivalent and two years of work experience are required. The skills, knowledge, and abilities of the successful applicant should include: Ability to handle large volumes of phone calls professionally; Knowledge of and ability to interpret, explain, and apply the laws and regulations pertaining to assigned area; Excellent organizational skills; Excellent attention to detail; Excellent written and verbal communication skills; Ability to establish and maintain working relationships with other staff, elected and appointed officials at the state and local government levels, and the general public; Ability to work independently with minimal supervision as well as part of a team; and Ability to maintain confidentiality. One on one training will be provided for this position as well as tutorials and videos. Salary range from $37,500- $40,000 depending on qualifications.
Sacramento County, CA
Sacramento, California, United States
The Position This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on: 8/2/2024, 9/6/2024, 10/4/2024, 11/1/2024, 12/6/2024 Level 1 - $4,524.00 - $5,496.67/month Level 2 - $5,108.67 - $6,210.06/month The Human Services Specialist Level I/II, under general supervision, performs duties in the provisions of public assistance benefits and/or basic employment services to customers and facilitates referrals to available resources, and/or applies regulations and procedures to determine eligibility for one or more public assistance programs. Interfaces and coordinates with other department staff to provide customer services or to provide or clarify information. Positions in this class may offer differentials in Bilingual and Cultural Pay, Night Shift Pay, Specialized Units, Education and Certification Incentive Pay, etc. Please click here to review the labor agreement for additional information. Examples of Knowledge and Abilities Knowledge of Goals and objectives of public social services Various public assistance programs available to customers and associated rules and regulations Public transportation services Public and private community resources and their programs and processes Techniques for working with a variety of individuals from various socio-economic, ethnic and cultural backgrounds Applicable laws, rules and regulations governing the field of public welfare Interviewing techniques Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment Basic arithmetic (i.e., addition, subtraction, multiplication, division, decimals, percentages, ratios, and fractions) English usage, spelling, grammar, and punctuation Signs of mental illness, domestic violence, drug and alcohol abuse, and child/elder abuse Principles of active listening, verbal and non-verbal communication, and non-verbal cues Effective case management and time management practices Principles and practices of effective customer service, including understanding, courtesy, diplomacy, empathy, concern, and politeness Confidentiality requirements Effective conflict resolution Ability to Communicate effectively with persons from a variety of social, cultural and economic backgrounds Demonstrate empathy and understanding Read, interpret, apply, and explain complex rules, regulations, programs and policies Review output from State automated systems and determine when information is incorrect Adapt or modify approach based on customer’s needs and/or situation Work effectively with people of diverse life styles and varying attitudes Interview effectively in a wide variety of circumstances and elicit sensitive information in an effective, but tactful manner Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public Understand non-verbal cues and read body language Identify barriers to self-sufficiency and appropriate resources/referrals to address barriers, including difficult and sensitive situations Learn to recognize signs of child/elder abuse Learn to recognize signs of mental illness, domestic violence, and drug and alcohol abuse, as it related to work assignment Maintain composure in stressful or difficult situations and diffuse upset or angry individuals Navigate through various database systems and effectively locate, enter, and retrieve information Research and find information on the internet Assist customers in attaining needed services Listen effectively Adapt to frequent changes and demonstrate flexibility Communicate clearly and concisely, verbally and in writing Maintain appropriate boundaries with customers Independently initiate and respond to correspondence Reason logically, understand and follow complex instructions and procedures Compile various records and information accurately; evaluate the accuracy of information Analyze situations accurately and adopt an effective course of action Effectively organize and prioritize work assignments Complete a high volume of work and meet deadlines amid multiple interruptions Keep accurate and orderly records Make arithmetical computations accurately and rapidly Maintain confidential information Identify potential fraud and respond appropriately Employment Qualifications Minimum Qualifications Either: Successful completion of 60 semester or 90 quarter units from an accredited college or university with 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class. Or: Two years of full-time, paid experience with responsibility for one or more of the following: obtaining and recording factual information; explaining rules, regulations, policies, or procedures; decision making based on complex rules and regulations; and/or written and financial record keeping at a clerical or higher level. NOTE: Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting. Working conditions: Some positions in this class may require the incumbent to: Be exposed to and/or interact with hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations. Work in dangerous, high crime areas of the community. Work during non-routine hours, standby and/or callback. Work in and around substandard living areas with exposure to common communicable diseases or conditions. Work outside in all types of climatic conditions including inclement, very hot and/or cold weather. On a continuous basis, answer a high volume of telephone calls, and/or work in a call center environment. Special skills: Special skills classes require sufficient knowledge to speak, read and write fluently a language other than Standard English; and/or knowledge of a multi-cultural group encompassing but not limited to: family member roles and living environments; the various characteristics or problems unique to the group in employment, education, health, economics and social customs; and current social movements involving the group. Incumbents use the specific language and multi-cultural knowledge in the performance of typical duties, incorporating this knowledge to appropriately serve customers and families in a manner that is culturally competent and affirming. In addition, incumbents translate and interpret using Standard English and a language other than Standard English, and act as a consultant to others regarding the specific multi-cultural group. Human Services Specialist Level I/II - African American Culture Human Services Specialist Level I/II - Arabic Language and Middle Eastern Culture Human Services Specialist Level I/II - Armenian Language and Culture Human Services Specialist Level I/II - Cambodian Language and Culture Human Services Specialist Level I/II - Chinese Language and Culture Human Services Specialist Level I/II - Farsi Language and Persian Culture Human Services Specialist Level I/II - Hmong Language and Culture Human Services Specialist Level I/II - Japanese Language and Culture Human Services Specialist Level I/II - Korean Language and Culture Human Services Specialist Level I/II - Lao Language and Culture Human Services Specialist Level I/II - Mien Language and Culture Human Services Specialist Level I/II - Native American Culture Human Services Specialist Level I/II - Punjabi Language and East Indian Culture Human Services Specialist Level I/II - Russian Language and Culture Human Services Specialist Level I/II - Spanish Language and Latin Culture Human Services Specialist Level I/II - Tagalog Language and Filipino Culture Human Services Specialist Level I/II - Ukrainian Language and Culture Human Services Specialist Level I/II - Vietnamese Language and Culture Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711. EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/3/2025 12:00 AM Pacific
Jul 20, 2024
The Position This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on: 8/2/2024, 9/6/2024, 10/4/2024, 11/1/2024, 12/6/2024 Level 1 - $4,524.00 - $5,496.67/month Level 2 - $5,108.67 - $6,210.06/month The Human Services Specialist Level I/II, under general supervision, performs duties in the provisions of public assistance benefits and/or basic employment services to customers and facilitates referrals to available resources, and/or applies regulations and procedures to determine eligibility for one or more public assistance programs. Interfaces and coordinates with other department staff to provide customer services or to provide or clarify information. Positions in this class may offer differentials in Bilingual and Cultural Pay, Night Shift Pay, Specialized Units, Education and Certification Incentive Pay, etc. Please click here to review the labor agreement for additional information. Examples of Knowledge and Abilities Knowledge of Goals and objectives of public social services Various public assistance programs available to customers and associated rules and regulations Public transportation services Public and private community resources and their programs and processes Techniques for working with a variety of individuals from various socio-economic, ethnic and cultural backgrounds Applicable laws, rules and regulations governing the field of public welfare Interviewing techniques Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment Basic arithmetic (i.e., addition, subtraction, multiplication, division, decimals, percentages, ratios, and fractions) English usage, spelling, grammar, and punctuation Signs of mental illness, domestic violence, drug and alcohol abuse, and child/elder abuse Principles of active listening, verbal and non-verbal communication, and non-verbal cues Effective case management and time management practices Principles and practices of effective customer service, including understanding, courtesy, diplomacy, empathy, concern, and politeness Confidentiality requirements Effective conflict resolution Ability to Communicate effectively with persons from a variety of social, cultural and economic backgrounds Demonstrate empathy and understanding Read, interpret, apply, and explain complex rules, regulations, programs and policies Review output from State automated systems and determine when information is incorrect Adapt or modify approach based on customer’s needs and/or situation Work effectively with people of diverse life styles and varying attitudes Interview effectively in a wide variety of circumstances and elicit sensitive information in an effective, but tactful manner Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public Understand non-verbal cues and read body language Identify barriers to self-sufficiency and appropriate resources/referrals to address barriers, including difficult and sensitive situations Learn to recognize signs of child/elder abuse Learn to recognize signs of mental illness, domestic violence, and drug and alcohol abuse, as it related to work assignment Maintain composure in stressful or difficult situations and diffuse upset or angry individuals Navigate through various database systems and effectively locate, enter, and retrieve information Research and find information on the internet Assist customers in attaining needed services Listen effectively Adapt to frequent changes and demonstrate flexibility Communicate clearly and concisely, verbally and in writing Maintain appropriate boundaries with customers Independently initiate and respond to correspondence Reason logically, understand and follow complex instructions and procedures Compile various records and information accurately; evaluate the accuracy of information Analyze situations accurately and adopt an effective course of action Effectively organize and prioritize work assignments Complete a high volume of work and meet deadlines amid multiple interruptions Keep accurate and orderly records Make arithmetical computations accurately and rapidly Maintain confidential information Identify potential fraud and respond appropriately Employment Qualifications Minimum Qualifications Either: Successful completion of 60 semester or 90 quarter units from an accredited college or university with 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class. Or: Two years of full-time, paid experience with responsibility for one or more of the following: obtaining and recording factual information; explaining rules, regulations, policies, or procedures; decision making based on complex rules and regulations; and/or written and financial record keeping at a clerical or higher level. NOTE: Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting. Working conditions: Some positions in this class may require the incumbent to: Be exposed to and/or interact with hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations. Work in dangerous, high crime areas of the community. Work during non-routine hours, standby and/or callback. Work in and around substandard living areas with exposure to common communicable diseases or conditions. Work outside in all types of climatic conditions including inclement, very hot and/or cold weather. On a continuous basis, answer a high volume of telephone calls, and/or work in a call center environment. Special skills: Special skills classes require sufficient knowledge to speak, read and write fluently a language other than Standard English; and/or knowledge of a multi-cultural group encompassing but not limited to: family member roles and living environments; the various characteristics or problems unique to the group in employment, education, health, economics and social customs; and current social movements involving the group. Incumbents use the specific language and multi-cultural knowledge in the performance of typical duties, incorporating this knowledge to appropriately serve customers and families in a manner that is culturally competent and affirming. In addition, incumbents translate and interpret using Standard English and a language other than Standard English, and act as a consultant to others regarding the specific multi-cultural group. Human Services Specialist Level I/II - African American Culture Human Services Specialist Level I/II - Arabic Language and Middle Eastern Culture Human Services Specialist Level I/II - Armenian Language and Culture Human Services Specialist Level I/II - Cambodian Language and Culture Human Services Specialist Level I/II - Chinese Language and Culture Human Services Specialist Level I/II - Farsi Language and Persian Culture Human Services Specialist Level I/II - Hmong Language and Culture Human Services Specialist Level I/II - Japanese Language and Culture Human Services Specialist Level I/II - Korean Language and Culture Human Services Specialist Level I/II - Lao Language and Culture Human Services Specialist Level I/II - Mien Language and Culture Human Services Specialist Level I/II - Native American Culture Human Services Specialist Level I/II - Punjabi Language and East Indian Culture Human Services Specialist Level I/II - Russian Language and Culture Human Services Specialist Level I/II - Spanish Language and Latin Culture Human Services Specialist Level I/II - Tagalog Language and Filipino Culture Human Services Specialist Level I/II - Ukrainian Language and Culture Human Services Specialist Level I/II - Vietnamese Language and Culture Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711. EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/3/2025 12:00 AM Pacific
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Case Specialist - West Roxbury Division of Boston Municipal Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-12-16
Sep 17, 2024
Full Time
Title: Case Specialist - West Roxbury Division of Boston Municipal Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect and compassion. Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-12-16
Sacramento County, CA
Sacramento, California, United States
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/12/2024, 7/10/2024, 8/7/2024, *9/11/2024, 10/9/2024 *(Final) Under general supervision, the Senior Retirement Benefits Specialist leads, plans, schedules and oversees the work of Retirement Benefits Specialists while performing the same and/or more difficult duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Examples of Knowledge and Abilities Knowledge of Principles and practices of leadership, mentoring, and training Applicable federal, state, and local laws, codes and regulations, including 1937 Act Retirement Law Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Advanced customer service principles and practices Information gathering and interviewing techniques Research methods Accounting principles including mathematical calculations Ability to Lead and train Retirement Benefit Specialist staff Plan, coordinate, assign, and review the work of staff Provide work direction and instruction Research and evaluate work problems, and recommend solutions Develop, maintain, and promote cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Effectively audit and indentify discrepancies in retirement benefit calculations, data, and information Listen and communicate effectively to identify and address member needs Work independently and in a team-oriented environment Independently draft correspondence Understand, interpret, analyze and apply 1937 Act rules and regulations Prepare complex calculations with speed and accuracy Organize and prioritize work and meet deadlines Employment Qualifications Minimum Qualifications Three years of full-time paid experience which included: 1) describing rules, regulations, policies and procedures to customers and/or the public, and 2) processing benefits and services in a pension, retirement, financial services, benefits administration, or accounting field. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. GENERAL QUALIFICATIONS Criminal History and Background Check: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711 EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 10/9/2024 5:00 PM Pacific
Jul 14, 2024
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/12/2024, 7/10/2024, 8/7/2024, *9/11/2024, 10/9/2024 *(Final) Under general supervision, the Senior Retirement Benefits Specialist leads, plans, schedules and oversees the work of Retirement Benefits Specialists while performing the same and/or more difficult duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Examples of Knowledge and Abilities Knowledge of Principles and practices of leadership, mentoring, and training Applicable federal, state, and local laws, codes and regulations, including 1937 Act Retirement Law Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Advanced customer service principles and practices Information gathering and interviewing techniques Research methods Accounting principles including mathematical calculations Ability to Lead and train Retirement Benefit Specialist staff Plan, coordinate, assign, and review the work of staff Provide work direction and instruction Research and evaluate work problems, and recommend solutions Develop, maintain, and promote cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Effectively audit and indentify discrepancies in retirement benefit calculations, data, and information Listen and communicate effectively to identify and address member needs Work independently and in a team-oriented environment Independently draft correspondence Understand, interpret, analyze and apply 1937 Act rules and regulations Prepare complex calculations with speed and accuracy Organize and prioritize work and meet deadlines Employment Qualifications Minimum Qualifications Three years of full-time paid experience which included: 1) describing rules, regulations, policies and procedures to customers and/or the public, and 2) processing benefits and services in a pension, retirement, financial services, benefits administration, or accounting field. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. GENERAL QUALIFICATIONS Criminal History and Background Check: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711 EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 10/9/2024 5:00 PM Pacific
CITY OF VERNON, CA
Vernon, California, United States
Job Summary EMPLOYMENT OPPORTUNITY WITH THE CITY OF VERNON GAS SYSTEMS SPECIALIST MONTHLY SALARY: $9,607 - $11,678 PLUS, COMPETITIVE BENEFITS PACKAGE FINAL FILING DEADLINE SUNDAY, SEPTEMBER 29, 2024, 11:59 P.M. OR WHEN WE RECEIVE THE FIRST 100 QUALIFIED APPLICATIONS, WHICHEVER OCCURS FIRST THIS RECRUITMENT IS TO FILL ONE FULL-TIME VACANCY IN THE PUBLIC UTILITIES DEPARTMENT AND TO ESTABLISH AN ELIGIBILITY LIST TO BE USED FOR FUTURE VACANCIES. This recruitment is aimed at filling a staffing need within the Gas Systems Division of Vernon Public Utilities. As a Gas Systems Specialist, the selected candidate will perform duties and tasks associated with the operation, maintenance, and construction of the City’s natural gas distribution system as well as the operation and maintenance of the City’s natural gas transmission system. This position works a 4/10 schedule and is assigned to a rotating on-call schedule. Vernon’s natural gas systems have been in operation since 2005/2006 and consist of: Distribution- 44 miles of 6-inch PE pipe. Transmission- 7 miles of 10.75-inch steel pipeline operating at 300-400 PSIG, and two regular stations. SUMMARY : Under general supervision, performs semi-skilled and skilled work associated with the operation, maintenance, and construction of the City’s natural gas distribution system. Essential Functions Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Operates, maintains, adjusts and repairs the City’s gas distribution system; provides technical expertise related to gas systems. May assist the supervisor with assigning daily work and future projects. Monitors and troubleshoots the cathodically protected areas of the gas distribution system. Inspects work of employees and contractors to ensure work is completed properly, safely and within compliance; inspects all excavations to ensure compliance with regulations and safety procedures. Makes temporary and permanent repairs; cuts, threads, and prepares pipe for welding and fusing; performs plastic fusions, tests completed joints and applies protective coatings. Prepares written reports utilizing spreadsheets and word processing programs and complete related paperwork, forms, and documentation; responds to Dig-Alert tickets; extracts information and updates records and databases. Performs marking of utility services and mains; performs gas service turn off/on. Locates gas main, investigates and services leaks using maps, pipe locating equipment and gas leak detection equipment. Repairs leaks on gas mains and services on both steel and plastic. Tests all new gas installations using air pressure and soap. Advises supervisor of any defective materials or materials needing to be ordered. Downloads meter data to customer service department. Generates work orders for maintenance and compliance work. Provides general feedback to the supervisor as required. Inspects all tools and vehicles to verify they are clean and safe to operate; makes arrangements for or notifies supervisor of necessary repairs or cleaning. Maintains regulator stations and pressure recorders; maintains and calibrates customer meters and regulators. Conducts load surveys for meter sizing; prepares and provides cost estimates. Assists engineering staff with projects such as evaluating gas load for proper meter sizing, pressure evaluation and relating information on new gas technology. Patrols transmission and distribution lines and inspects valves. Interprets drawings, provides as-built drawings and updates history of gas service lines and mains. Supports the relationship between the City of Vernon and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Minimum Qualifications Education, Training and Experience Guidelines: High school diploma or equivalent; AND Four years of experience in natural gas field operations, including experience in natural gas systems, gas metering, pressure regulation and underground construction. Supplemental Information Knowledge in: City’s gas department infrastructure. Customer service and public relations methods and practices. Department of Transportation rules, regulations, and requirements. Emergency response and first-responder procedures and other safety, environmental compliance rules, requirements, and regulations including Cal-OSHA and Pipeline Hazardous Materials Safety Administration. Installation, repair, and maintenance on pipeline facilities including working with pilot loaded regulators and regulator stations. Record keeping and file maintenance principles and procedures. Customer service standards and protocols. Troubleshooting methods and practices. Skill in: Collecting and analyzing data, and making appropriate recommendations. Communicating effectively verbally and in writing. Reading and understanding plans and drawings. Following verbal and written instructions and procedures. Interpreting and applying state and federal statutes, codes, rules, and regulations. Managing projects. Operating a personal computer utilizing standard and specialized software. Operating a variety of equipment and tools used in the repair and maintenance of pressurized gas pipelines. Organizing, planning, coordinating, delegating, and controlling the activities others. Working effectively with others to develop solutions for problems. Dealing tactfully and courteously with the public. Establishing and maintaining cooperative working relationships with supervisors, co-workers, crew members, vendors, suppliers, utilities, contractors and the general public. LICENSE AND CERTIFICATION REQUIREMENTS: A valid California State Driver’s License and verifiable natural gas Operator Qualifications (OQ) certification. Must successfully complete Operator Qualification training within 12 months of appointment, and maintain certification for the duration of employment in this classification. All employees in this classification are subject to random drug and alcohol testing in accordance with the Federal Department of Transportation and Pipeline Hazardous Material Safety Administration's (PHMSA) Anti-Drug & Alcohol Misuse/Prevention Program. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment, and in internal and external environments throughout the City, with possibility of exposure to hazardous materials. May be exposed to dangerous machinery, and extreme weather conditions. May be required to climb ladders. May be required to work in trenches or confined spaces. May be required to lift and carry items weighing up to 50 pounds or more. SELECTION PROCESS: Completed application packets will be reviewed and only the first 100 qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process. Candidates must be specific and complete in describing their qualifications for the position. Failure to state all pertinent information may lead to elimination from consideration. Applications must be submitted online . If you submit multiple applications, only the most recent application will be considered. Copies of required certifications must be submitted with the application . Stating "see resume" is not an acceptable substitution for a completed application. To view the complete job description, please visit our website at www.cityofvernon.org . It is the applicant's responsibility to notify the Human Resources Department of any changes to their contact information. Following the closing of the filing period for this recruitment, the Human Resources Department will review the application materials submitted for minimum qualifications. Those applicants who meet or exceed the minimum qualifications for the position will be invited to participate in the next phase of this recruitment process. “The City of Vernon is an Equal Opportunity Employer” CITY OF VERNON - HUMAN RESOURCES DEPARTMENT Lisette Grizzelle, Human Resources Program Manager lgrizzelle@cityofvernonca.gov (323) 583-8811, ext. 166 The City of Vernon offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental vision, life, and long term disability insurance. Retirement Benefit : Retirement benefits are provided by the California Public Employees' Retirement System (CalPERS): Effective January 1, 2013, newly hired non-safety employees who are new CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the CalPERS 2% at 62 benefit formula. New members will be required to pay 7% as their member contribution. An employee who is a "classic" member of CalPERS, will be enrolled in the CalPERS 2.7% at 55 benefit formula. Classic employees urrently pay an 8% employee contribution and a 3% share of the employer contribution. Cafeteria Benefits Plan : The City offers a monthly allowance towards the purchase of a HMO, PPO or HSA medical plan for the employee and their family members. Any remaining amount can be used towards the purchase of a HMO or PPO Dental planand Vision coverage for dependents. Vision coverage is included at no cost to the employee. Supplemental Insurance plans are available. Holiday pay : The City has 13 authorized holidays per calendar year. Bilingual pay : Employees in eligible positions who successfully demonstrate Spanish speaking skills would be eligible to receive an additional $275.00 a month. Vacation 4/10 Schedule: Continuous Years of Service Vacation Hours Earned Bi-Weekly Accrual 1st year thru 4th year 80hrs; 3.08 accrual rate 5th year thru 9th year 100hrs; 3.85 accrual rate 10th year thru 14th year 120hrs; 4.62 accrual rate 15th year thru 24th year 160hrs; 6.16 accrual rate 25th year and more 190hrs; 7.31 accrual rate City offers vacation cash out. Vacation 12-Hour Rotation Shift (DuPont Schedule): Continuous Years of Service Vacation Hours Earned Bi-Weekly Accrual 1st year thru 9th year 120hrs; 4.62 accrual rate 10th year thru 14th year 160hrs; 6.16 accrual rate 15th year and more 160hrs; 6.16 accrual rate (160hrs. + one week's equivalent salary on anniversary date and each anniversary date thereafter). Sick Leave : 80 hours of sick leave per calendar year, at a rate of 3.08 hours per pay period. Tuition Reimbursement : $2,200.00 is available to those who satisfactorily complete job related college courses. Other Benefits : Most employees work a 4/10 schedule. In addition, the City offers paid parental leave, bereavement leave and jury duty. Miscellaneous Benefits : The City provides an interest-free loan program for the purchase of a computer, corrective eye surgery and a hearing aide device. The City of Vernon encourages you to log onto our website for the benefit details www.cityofvernon.org Closing Date/Time: 9/29/2024 11:59 PM Pacific
Aug 30, 2024
Full Time
Job Summary EMPLOYMENT OPPORTUNITY WITH THE CITY OF VERNON GAS SYSTEMS SPECIALIST MONTHLY SALARY: $9,607 - $11,678 PLUS, COMPETITIVE BENEFITS PACKAGE FINAL FILING DEADLINE SUNDAY, SEPTEMBER 29, 2024, 11:59 P.M. OR WHEN WE RECEIVE THE FIRST 100 QUALIFIED APPLICATIONS, WHICHEVER OCCURS FIRST THIS RECRUITMENT IS TO FILL ONE FULL-TIME VACANCY IN THE PUBLIC UTILITIES DEPARTMENT AND TO ESTABLISH AN ELIGIBILITY LIST TO BE USED FOR FUTURE VACANCIES. This recruitment is aimed at filling a staffing need within the Gas Systems Division of Vernon Public Utilities. As a Gas Systems Specialist, the selected candidate will perform duties and tasks associated with the operation, maintenance, and construction of the City’s natural gas distribution system as well as the operation and maintenance of the City’s natural gas transmission system. This position works a 4/10 schedule and is assigned to a rotating on-call schedule. Vernon’s natural gas systems have been in operation since 2005/2006 and consist of: Distribution- 44 miles of 6-inch PE pipe. Transmission- 7 miles of 10.75-inch steel pipeline operating at 300-400 PSIG, and two regular stations. SUMMARY : Under general supervision, performs semi-skilled and skilled work associated with the operation, maintenance, and construction of the City’s natural gas distribution system. Essential Functions Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Operates, maintains, adjusts and repairs the City’s gas distribution system; provides technical expertise related to gas systems. May assist the supervisor with assigning daily work and future projects. Monitors and troubleshoots the cathodically protected areas of the gas distribution system. Inspects work of employees and contractors to ensure work is completed properly, safely and within compliance; inspects all excavations to ensure compliance with regulations and safety procedures. Makes temporary and permanent repairs; cuts, threads, and prepares pipe for welding and fusing; performs plastic fusions, tests completed joints and applies protective coatings. Prepares written reports utilizing spreadsheets and word processing programs and complete related paperwork, forms, and documentation; responds to Dig-Alert tickets; extracts information and updates records and databases. Performs marking of utility services and mains; performs gas service turn off/on. Locates gas main, investigates and services leaks using maps, pipe locating equipment and gas leak detection equipment. Repairs leaks on gas mains and services on both steel and plastic. Tests all new gas installations using air pressure and soap. Advises supervisor of any defective materials or materials needing to be ordered. Downloads meter data to customer service department. Generates work orders for maintenance and compliance work. Provides general feedback to the supervisor as required. Inspects all tools and vehicles to verify they are clean and safe to operate; makes arrangements for or notifies supervisor of necessary repairs or cleaning. Maintains regulator stations and pressure recorders; maintains and calibrates customer meters and regulators. Conducts load surveys for meter sizing; prepares and provides cost estimates. Assists engineering staff with projects such as evaluating gas load for proper meter sizing, pressure evaluation and relating information on new gas technology. Patrols transmission and distribution lines and inspects valves. Interprets drawings, provides as-built drawings and updates history of gas service lines and mains. Supports the relationship between the City of Vernon and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Minimum Qualifications Education, Training and Experience Guidelines: High school diploma or equivalent; AND Four years of experience in natural gas field operations, including experience in natural gas systems, gas metering, pressure regulation and underground construction. Supplemental Information Knowledge in: City’s gas department infrastructure. Customer service and public relations methods and practices. Department of Transportation rules, regulations, and requirements. Emergency response and first-responder procedures and other safety, environmental compliance rules, requirements, and regulations including Cal-OSHA and Pipeline Hazardous Materials Safety Administration. Installation, repair, and maintenance on pipeline facilities including working with pilot loaded regulators and regulator stations. Record keeping and file maintenance principles and procedures. Customer service standards and protocols. Troubleshooting methods and practices. Skill in: Collecting and analyzing data, and making appropriate recommendations. Communicating effectively verbally and in writing. Reading and understanding plans and drawings. Following verbal and written instructions and procedures. Interpreting and applying state and federal statutes, codes, rules, and regulations. Managing projects. Operating a personal computer utilizing standard and specialized software. Operating a variety of equipment and tools used in the repair and maintenance of pressurized gas pipelines. Organizing, planning, coordinating, delegating, and controlling the activities others. Working effectively with others to develop solutions for problems. Dealing tactfully and courteously with the public. Establishing and maintaining cooperative working relationships with supervisors, co-workers, crew members, vendors, suppliers, utilities, contractors and the general public. LICENSE AND CERTIFICATION REQUIREMENTS: A valid California State Driver’s License and verifiable natural gas Operator Qualifications (OQ) certification. Must successfully complete Operator Qualification training within 12 months of appointment, and maintain certification for the duration of employment in this classification. All employees in this classification are subject to random drug and alcohol testing in accordance with the Federal Department of Transportation and Pipeline Hazardous Material Safety Administration's (PHMSA) Anti-Drug & Alcohol Misuse/Prevention Program. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment, and in internal and external environments throughout the City, with possibility of exposure to hazardous materials. May be exposed to dangerous machinery, and extreme weather conditions. May be required to climb ladders. May be required to work in trenches or confined spaces. May be required to lift and carry items weighing up to 50 pounds or more. SELECTION PROCESS: Completed application packets will be reviewed and only the first 100 qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process. Candidates must be specific and complete in describing their qualifications for the position. Failure to state all pertinent information may lead to elimination from consideration. Applications must be submitted online . If you submit multiple applications, only the most recent application will be considered. Copies of required certifications must be submitted with the application . Stating "see resume" is not an acceptable substitution for a completed application. To view the complete job description, please visit our website at www.cityofvernon.org . It is the applicant's responsibility to notify the Human Resources Department of any changes to their contact information. Following the closing of the filing period for this recruitment, the Human Resources Department will review the application materials submitted for minimum qualifications. Those applicants who meet or exceed the minimum qualifications for the position will be invited to participate in the next phase of this recruitment process. “The City of Vernon is an Equal Opportunity Employer” CITY OF VERNON - HUMAN RESOURCES DEPARTMENT Lisette Grizzelle, Human Resources Program Manager lgrizzelle@cityofvernonca.gov (323) 583-8811, ext. 166 The City of Vernon offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental vision, life, and long term disability insurance. Retirement Benefit : Retirement benefits are provided by the California Public Employees' Retirement System (CalPERS): Effective January 1, 2013, newly hired non-safety employees who are new CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the CalPERS 2% at 62 benefit formula. New members will be required to pay 7% as their member contribution. An employee who is a "classic" member of CalPERS, will be enrolled in the CalPERS 2.7% at 55 benefit formula. Classic employees urrently pay an 8% employee contribution and a 3% share of the employer contribution. Cafeteria Benefits Plan : The City offers a monthly allowance towards the purchase of a HMO, PPO or HSA medical plan for the employee and their family members. Any remaining amount can be used towards the purchase of a HMO or PPO Dental planand Vision coverage for dependents. Vision coverage is included at no cost to the employee. Supplemental Insurance plans are available. Holiday pay : The City has 13 authorized holidays per calendar year. Bilingual pay : Employees in eligible positions who successfully demonstrate Spanish speaking skills would be eligible to receive an additional $275.00 a month. Vacation 4/10 Schedule: Continuous Years of Service Vacation Hours Earned Bi-Weekly Accrual 1st year thru 4th year 80hrs; 3.08 accrual rate 5th year thru 9th year 100hrs; 3.85 accrual rate 10th year thru 14th year 120hrs; 4.62 accrual rate 15th year thru 24th year 160hrs; 6.16 accrual rate 25th year and more 190hrs; 7.31 accrual rate City offers vacation cash out. Vacation 12-Hour Rotation Shift (DuPont Schedule): Continuous Years of Service Vacation Hours Earned Bi-Weekly Accrual 1st year thru 9th year 120hrs; 4.62 accrual rate 10th year thru 14th year 160hrs; 6.16 accrual rate 15th year and more 160hrs; 6.16 accrual rate (160hrs. + one week's equivalent salary on anniversary date and each anniversary date thereafter). Sick Leave : 80 hours of sick leave per calendar year, at a rate of 3.08 hours per pay period. Tuition Reimbursement : $2,200.00 is available to those who satisfactorily complete job related college courses. Other Benefits : Most employees work a 4/10 schedule. In addition, the City offers paid parental leave, bereavement leave and jury duty. Miscellaneous Benefits : The City provides an interest-free loan program for the purchase of a computer, corrective eye surgery and a hearing aide device. The City of Vernon encourages you to log onto our website for the benefit details www.cityofvernon.org Closing Date/Time: 9/29/2024 11:59 PM Pacific
Contra Costa County, CA
Concord, California, United States
The Position **This job posting will remain open until all positions are filled. We encourage interested individuals to apply immediately ** The Board of Supervisors have authorized the following future salary increases: 5% on July 1, 2023 | 5% on July 1, 2024 | 5% on July 1, 2025 The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Environmental Health Specialist I position. The department currently has two (2) vacancies in the Environmental Health Division located in Concord, CA. You will be required to travel to various locations within Contra Costa County, and work on-call and on weekends as needed. Contra Costa Environmental Health is the prevention, preservation, and improvement of environmental factors affecting the health and safety of our community. It comprises a wide variety of programs designed to protect and promote the health of the people of Contra Costa County by regulating food, drinking water, sewage disposal, solid waste handling, and other matters. Legal authority to operate these programs is derived from the Health and Safety Code, Government Code, Public Resources Code, Water Code, and California Code of Regulations. We are looking for someone who is: Able to clearly communicate concepts and directions both verbally and in writing to the public and public officials Assertive and able to conduct enforcement and other tasks confidently with minimum supervision Able to provide and promote excellent customer service for both internal and external customers Able to prepare clear and concise reports Organized, can budget time effectively, and prioritize duties to ensure that all assignments are completed by established deadlines What you will typically be responsible for: Conducting inspections and completing relevant inspection reports Providing excellent customer service when conducting tasks and responding to inquiries Completing review and approval of various documents, applications, and plans Investigating various complaints related to the codes Environmental Health enforces Taking enforcement action for non-compliance Accurately interpreting codes and appropriate enforcement based on those codes Providing education to operators and the public Collecting samples for laboratory tests A few reasons you might love this job: You will enjoy interacting with others and helping them succeed You will be out in the field for approximately 80% of your day You will get to collaborate with other agencies when working on various tasks The field of Environmental Health is very broad; there will be opportunities to learn new subjects and programs You will serve an integral part in protecting public health and the environment A few challenges you might face in this job: You will need to communicate effectively to gain voluntary compliance You will be de-escalating situations when dealing with an irate customer You will need to learn regulatory code sections and apply them to enforcement actions Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Reading Comprehension: Understanding and using written information Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations Using Technology: Working with electronic hardware and software applications Attention to Detail: Focusing on the details of work content, work steps, and final work products Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Oral Communication: Engaging effectively in dialogue Writing: Communicating effectively in writing Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License: Possession of a valid California Motor Vehicle Operator’s License. Out of state valid Motor Vehicle Operator’s License will be accepted throughout the application process. Education: Possession of a bachelor’s degree from an accredited college or university with a major in an environmental health or science curriculum which meets the education requirements of the California State Department of Health for Registration as an Environmental Health Specialist. Certificate: Possession of a valid certificate of registration as an Environmental Health Specialist issued by the State of California. Desirable Qualifications: Training on dealing with difficult people, de-escalating situations, or similar subjects Experience and training writing reports and other correspondence from scratch Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Training and Experience Evaluation: At the time of filing, within the supplemental questionnaire, candidates will be required to complete a training and experience questionnaire. Candidates that clearly meet the minimum qualifications, as described above, will have their training and experience responses evaluated. The training and experience questionnaire is designed to measure candidate’s relevant education, training, and/or experience as it relates to the Environmental Health Specialist I classification. ( Weighted 100% ). The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Jul 14, 2024
Full Time
The Position **This job posting will remain open until all positions are filled. We encourage interested individuals to apply immediately ** The Board of Supervisors have authorized the following future salary increases: 5% on July 1, 2023 | 5% on July 1, 2024 | 5% on July 1, 2025 The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Environmental Health Specialist I position. The department currently has two (2) vacancies in the Environmental Health Division located in Concord, CA. You will be required to travel to various locations within Contra Costa County, and work on-call and on weekends as needed. Contra Costa Environmental Health is the prevention, preservation, and improvement of environmental factors affecting the health and safety of our community. It comprises a wide variety of programs designed to protect and promote the health of the people of Contra Costa County by regulating food, drinking water, sewage disposal, solid waste handling, and other matters. Legal authority to operate these programs is derived from the Health and Safety Code, Government Code, Public Resources Code, Water Code, and California Code of Regulations. We are looking for someone who is: Able to clearly communicate concepts and directions both verbally and in writing to the public and public officials Assertive and able to conduct enforcement and other tasks confidently with minimum supervision Able to provide and promote excellent customer service for both internal and external customers Able to prepare clear and concise reports Organized, can budget time effectively, and prioritize duties to ensure that all assignments are completed by established deadlines What you will typically be responsible for: Conducting inspections and completing relevant inspection reports Providing excellent customer service when conducting tasks and responding to inquiries Completing review and approval of various documents, applications, and plans Investigating various complaints related to the codes Environmental Health enforces Taking enforcement action for non-compliance Accurately interpreting codes and appropriate enforcement based on those codes Providing education to operators and the public Collecting samples for laboratory tests A few reasons you might love this job: You will enjoy interacting with others and helping them succeed You will be out in the field for approximately 80% of your day You will get to collaborate with other agencies when working on various tasks The field of Environmental Health is very broad; there will be opportunities to learn new subjects and programs You will serve an integral part in protecting public health and the environment A few challenges you might face in this job: You will need to communicate effectively to gain voluntary compliance You will be de-escalating situations when dealing with an irate customer You will need to learn regulatory code sections and apply them to enforcement actions Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Reading Comprehension: Understanding and using written information Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations Using Technology: Working with electronic hardware and software applications Attention to Detail: Focusing on the details of work content, work steps, and final work products Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Oral Communication: Engaging effectively in dialogue Writing: Communicating effectively in writing Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License: Possession of a valid California Motor Vehicle Operator’s License. Out of state valid Motor Vehicle Operator’s License will be accepted throughout the application process. Education: Possession of a bachelor’s degree from an accredited college or university with a major in an environmental health or science curriculum which meets the education requirements of the California State Department of Health for Registration as an Environmental Health Specialist. Certificate: Possession of a valid certificate of registration as an Environmental Health Specialist issued by the State of California. Desirable Qualifications: Training on dealing with difficult people, de-escalating situations, or similar subjects Experience and training writing reports and other correspondence from scratch Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Training and Experience Evaluation: At the time of filing, within the supplemental questionnaire, candidates will be required to complete a training and experience questionnaire. Candidates that clearly meet the minimum qualifications, as described above, will have their training and experience responses evaluated. The training and experience questionnaire is designed to measure candidate’s relevant education, training, and/or experience as it relates to the Environmental Health Specialist I classification. ( Weighted 100% ). The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Contra Costa County, CA
Concord, California, United States
The Position *This job posting will remain open until all positions are filled. We encourage all interested individuals to apply immediately ** The Board of Supervisors have authorized the following future salary increases: 5% on July 1, 2024 | 5% on July 1, 2025 The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Environmental Health Specialist II position. The department currently has one (1) vacancy in the Environmental Health Division located in Concord, CA. You will be required to travel to various locations within Contra Costa County, and work on-call and on weekends as needed. Contra Costa Environmental Health is the prevention, preservation, and improvement of environmental factors affecting the health and safety of our community. It comprises a wide variety of programs designed to protect and promote the health of the people of Contra Costa County by regulating food, drinking water, sewage disposal, solid waste handling, and other matters. Legal authority to operate these programs is derived from the Health and Safety Code, Government Code, Public Resources Code, Water Code, and California Code of Regulations. We are looking for someone who is: Able to clearly communicate concepts and directions both verbally and in writing to the public and public officials Assertive and able to conduct enforcement and other tasks confidently with minimum supervision Able to prepare clear and concise reports Organized, can budget time effectively, and prioritize duties to ensure that all assignments are completed by established deadlines Able to assist in developing policies, procedures, and ordinances A leader that can lead projects to completion What you will typically be responsible for: Conducting inspections and completing relevant inspection reports Providing excellent customer service when conducting tasks and responding to inquiries Completing review and approval of various documents, applications, and plans Investigating various complaints related to the codes Environmental Health enforces Taking enforcement action for non-compliance Accurately interpreting codes and appropriate enforcement based on those codes Assisting in appraising the effectiveness of programs and processes Assisting in developing policies, procedures, and ordinances for department programs A few reasons you might love this job: You will enjoy interacting with others and helping them succeed You will be out in the field for approximately 80% of your day You will get to collaborate with other agencies when working on various tasks The field of Environmental Health is very broad; there will be opportunities to learn new subjects and programs You will serve an integral part in protecting public health and the environment A few challenges you might face in this job: You will need to communicate effectively to gain voluntary compliance You will be de-escalating situations when dealing with an irate customer You will need to learn regulatory code sections and apply them to enforcement actions Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Reading Comprehension: Understanding and using written information Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations Using Technology: Working with electronic hardware and software applications Attention to Detail: Focusing on the details of work content, work steps, and final work products Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Oral Communication: Engaging effectively in dialogue Writing: Communicating effectively in writing Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License: Possession of a valid California Motor Vehicle Operator’s license. Out of state valid Motor Vehicle Operator’s License will be accepted throughout the application process. Certificate: Possession of a valid certificate of registration as an Environmental Health Specialist issued by the State of California Education: Possession of a bachelor’s degree from an accredited college or university with a major in an environmental health or science curriculum which meets the education requirements of the California State Department of Health Services for registration as an Environmental Health Specialist. Experience: Two (2) years of full-time (or its equivalent) experience as an Environmental Health Specialist. Desirable Qualifications: Training on dealing with difficult people, de-escalating situations, or similar subjects Experience writing technical documents, policies, or procedures Experience developing a program or project from start to finish Selection Process 1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. 2. Training and Experience Evaluation: At the time of filing, within the supplemental questionnaire, candidates will be required to complete a training and experience questionnaire. Candidates that clearly meet the minimum qualifications, as described above, will have their training and experience responses evaluated. The training and experience questionnaire is designed to measure candidate’s relevant education, training, and/or experience as it relates to the Environmental Health Specialist II classification. ( Weighted 100% ). The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Jul 14, 2024
Full Time
The Position *This job posting will remain open until all positions are filled. We encourage all interested individuals to apply immediately ** The Board of Supervisors have authorized the following future salary increases: 5% on July 1, 2024 | 5% on July 1, 2025 The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Environmental Health Specialist II position. The department currently has one (1) vacancy in the Environmental Health Division located in Concord, CA. You will be required to travel to various locations within Contra Costa County, and work on-call and on weekends as needed. Contra Costa Environmental Health is the prevention, preservation, and improvement of environmental factors affecting the health and safety of our community. It comprises a wide variety of programs designed to protect and promote the health of the people of Contra Costa County by regulating food, drinking water, sewage disposal, solid waste handling, and other matters. Legal authority to operate these programs is derived from the Health and Safety Code, Government Code, Public Resources Code, Water Code, and California Code of Regulations. We are looking for someone who is: Able to clearly communicate concepts and directions both verbally and in writing to the public and public officials Assertive and able to conduct enforcement and other tasks confidently with minimum supervision Able to prepare clear and concise reports Organized, can budget time effectively, and prioritize duties to ensure that all assignments are completed by established deadlines Able to assist in developing policies, procedures, and ordinances A leader that can lead projects to completion What you will typically be responsible for: Conducting inspections and completing relevant inspection reports Providing excellent customer service when conducting tasks and responding to inquiries Completing review and approval of various documents, applications, and plans Investigating various complaints related to the codes Environmental Health enforces Taking enforcement action for non-compliance Accurately interpreting codes and appropriate enforcement based on those codes Assisting in appraising the effectiveness of programs and processes Assisting in developing policies, procedures, and ordinances for department programs A few reasons you might love this job: You will enjoy interacting with others and helping them succeed You will be out in the field for approximately 80% of your day You will get to collaborate with other agencies when working on various tasks The field of Environmental Health is very broad; there will be opportunities to learn new subjects and programs You will serve an integral part in protecting public health and the environment A few challenges you might face in this job: You will need to communicate effectively to gain voluntary compliance You will be de-escalating situations when dealing with an irate customer You will need to learn regulatory code sections and apply them to enforcement actions Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Reading Comprehension: Understanding and using written information Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations Using Technology: Working with electronic hardware and software applications Attention to Detail: Focusing on the details of work content, work steps, and final work products Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Oral Communication: Engaging effectively in dialogue Writing: Communicating effectively in writing Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications License: Possession of a valid California Motor Vehicle Operator’s license. Out of state valid Motor Vehicle Operator’s License will be accepted throughout the application process. Certificate: Possession of a valid certificate of registration as an Environmental Health Specialist issued by the State of California Education: Possession of a bachelor’s degree from an accredited college or university with a major in an environmental health or science curriculum which meets the education requirements of the California State Department of Health Services for registration as an Environmental Health Specialist. Experience: Two (2) years of full-time (or its equivalent) experience as an Environmental Health Specialist. Desirable Qualifications: Training on dealing with difficult people, de-escalating situations, or similar subjects Experience writing technical documents, policies, or procedures Experience developing a program or project from start to finish Selection Process 1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. 2. Training and Experience Evaluation: At the time of filing, within the supplemental questionnaire, candidates will be required to complete a training and experience questionnaire. Candidates that clearly meet the minimum qualifications, as described above, will have their training and experience responses evaluated. The training and experience questionnaire is designed to measure candidate’s relevant education, training, and/or experience as it relates to the Environmental Health Specialist II classification. ( Weighted 100% ). The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Chemistry, Biology, Geology, Environmental Science, plus two (2) years of experience in a field related to hazardous waste management, environmental consulting, or environmental planning/research. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants Austin Resource Recovery ( ARR ) is an organization of 500 plus employees that provides residential curbside collection of trash, recycling, and composting to the residents of the Austin metropolitan area. Additional services include bulk and large brush collection, street sweeping, dead animal collection, and a drop-off center for hard-to-recycle items and household hazardous waste. The Environmental Program Specialist ( EPS ) is a customer service-oriented position that assists with the collection of household hazardous waste from residents the majority of the work week. This position will work within the Diversion Facilities Division at the Household Hazardous Waste collections facility. This position will be working on projects to include but not limited to a city-wide hazardous waste contract and review of all waste contracts from all City Departments. The EPS is in charge of receiving, identifying, segregating, and storing bulk/package hazardous waste from residential households per TCEQ , DOT , and EPA regulations. They set up, break down, and clean the Household Hazardous Waste facility. The EPS coordinates with waste disposal companies on packing and loading hazardous waste for transportation and they act as the primary contact for customer inquiries. This key role will review hazardous waste contracts from all City of Austin departments and assist them with proper disposal and handling of hazardous waste. This position will require some lifting (up to 50 lbs), standing for long periods of time, and will be working in the elements under open shelter while wearing personal protective equipment ( PPE ). Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position, shall be considered a Candidate for that Position. Employees in Good Standing who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). The responses to the supplemental questions inquiring about experience should be reflected on your application. Virtual Interviews: Austin Resource Recovery may conduct virtual interviews. Skills Assessments: A competency assessment may be required to verify your skill set. 90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.” Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Physical Requirements: The employee is required to perform the following tasks during the normal course of an approximately eight (8) to ten (10) hour day, four (4) to six (6) days a week. This position involves unloading materials from customers’ vehicles, loading materials from residences, separating materials by chemical characteristics and putting them in the correct place, bulking compatible chemicals, opening/pouring paints/oil and making Austin ReBlend paint for 8.5 hours during a normal work day. This position is outdoors, so is exposed to hot and cold temperatures. This position will involve continuous use of arms, shoulders, legs and feet while performing activities such as unloading cars, opening paint cans, sorting batteries, sorting chemicals, puncturing aerosols and cleaning duties, such as sweeping. Additionally, the employee will frequently be expected to perform tasks involving stretching, bending, twisting, pushing/pulling, and lifting while inspecting materials and equipment, as well as handling up to 50 pound containers. Additional hazards include working close to hazardous chemicals, noise, and repetitive motions, as well as walking near moving vehicles. Employees may come in contact with potentially infectious materials. Employee will drive a forklift at HHW and a pickup in town. Employees must have sufficiently good eyesight and reading comprehension to evaluate materials and other equipment. Employees must also be able to hear and speak to communicate with supervisors, and citizens and to safely operate operational equipment. All necessary training and Personnel Protective Equipment is provided by the employer. Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. This position is eligible for the Public Service Loan Forgiveness ( PSLF ) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements. Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises. Pay Range $24.56 - $28.80 Hours 40 hours per week, Monday through Saturday as assigned. Monday - Friday, 7:30 a.m. - 4:00 p.m. or Tuesday - Saturday, 7:30 a.m. - 4:00 p.m.Employees will be required to work holidays, after hours or weekends and in other areas due to business needs. Job Close Date 09/30/2024 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2514 Business Center Dr., Austin, Texas 78744 Preferred Qualifications Experience working in the outdoor, in the elements in extreme and inclement weather. 40 Hour HAZWOPER trained. Previous experience working with chemicals or with household hazardous waste materials. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives, identifies, segregates, stores, and prepares for shipment of household hazardous waste for recycling/treatment/disposal. Sets-up, breaks down, and cleans collection facility and equipment. Arranges and conducts home/off-site pickups of household hazardous waste. Coordinates hazardous waste recycling programs (i.e. Old Paint Recycling, Household Battery Collection & Recycling, Oil, Oil Filter & Antifreeze Recycling, Waste Exchange, etc.) including bid specifications for contractors and contract management/compliance. Develops and helps implement vehicles of public/community outreach and education for City and County residents. Answers questions and educates public on City’s Household Hazardous Waste Management Program (i.e. procedures, eligibility requirements, recycling programs, etc.) hazardous materials use/reuse, disposal alternatives, and collection and treatment options. Conducts research for new/alternative Household Hazardous Waste/ CESQG operations/programs and industry hazardous waste recycling and treatment technologies/options Documents/tracks data, maintains databases and prepares reports (including charts, graphs, tables, slides, etc.) on customer participation, waste characterization and tracking, recycling percentage, etc. for use in meeting state reporting requirements, future reports, presentations, etc. Assists in conducting risk analysis and writing safety standards and standard operating procedures for program operations/activities, and proposing changes and updates to improve environmental health and safety plan. Responsibilities - Supervisor and/or Leadership Exercised: Assists or acts on behalf of Facility Coordinator when necessary. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of prescribed safety procedures or Federal laws regulating waste disposal methods. Knowledge of applicable processes, techniques and methods. Knowledge of uses of chemicals and their interactions, danger signs and disposal methods. Knowledge of Federal, State, and Local laws and ordinances governing hazardous waste. Knowledge of City practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work with frequent interruptions and changes in priorities. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Environmental Program Specialist include: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Chemistry, Biology, Geology, Environmental Science, plus two (2) years of experience in a field related to hazardous waste management, environmental consulting, or environmental planning/research. Experience may substitute for education up to a maximum of four (4) years. Do you meet the minimum qualifications for this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions. (Open Ended Question) * Please describe your experience working in the outdoors in the elements in extreme and/or inclement weather. (Open Ended Question) * Please describe your 40-hour HAZWOPER training. If you do not have this training, please put N/A. (Open Ended Question) * Please describe any experience you have working with chemicals or with household hazardous waste materials. (Open Ended Question) * Do you have experience providing customer service to the general public in a high volume and busy environment? Yes No * Describe your customer service experience in detail. (Open Ended Question) * Are you willing to work weekends, holidays, and extended shifts as required by the position? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * How did you hear about this opportunity? (The information requested is optional and is not considered as part of the application for employment.) Employee Referral Online Advertising/Media ARR Job Fair Workforce Solutions Job Fair COA Website CDL Driving School Other * Were you referred to this job opportunity by an Austin Resource Recovery employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Sep 17, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Chemistry, Biology, Geology, Environmental Science, plus two (2) years of experience in a field related to hazardous waste management, environmental consulting, or environmental planning/research. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants Austin Resource Recovery ( ARR ) is an organization of 500 plus employees that provides residential curbside collection of trash, recycling, and composting to the residents of the Austin metropolitan area. Additional services include bulk and large brush collection, street sweeping, dead animal collection, and a drop-off center for hard-to-recycle items and household hazardous waste. The Environmental Program Specialist ( EPS ) is a customer service-oriented position that assists with the collection of household hazardous waste from residents the majority of the work week. This position will work within the Diversion Facilities Division at the Household Hazardous Waste collections facility. This position will be working on projects to include but not limited to a city-wide hazardous waste contract and review of all waste contracts from all City Departments. The EPS is in charge of receiving, identifying, segregating, and storing bulk/package hazardous waste from residential households per TCEQ , DOT , and EPA regulations. They set up, break down, and clean the Household Hazardous Waste facility. The EPS coordinates with waste disposal companies on packing and loading hazardous waste for transportation and they act as the primary contact for customer inquiries. This key role will review hazardous waste contracts from all City of Austin departments and assist them with proper disposal and handling of hazardous waste. This position will require some lifting (up to 50 lbs), standing for long periods of time, and will be working in the elements under open shelter while wearing personal protective equipment ( PPE ). Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position, shall be considered a Candidate for that Position. Employees in Good Standing who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). The responses to the supplemental questions inquiring about experience should be reflected on your application. Virtual Interviews: Austin Resource Recovery may conduct virtual interviews. Skills Assessments: A competency assessment may be required to verify your skill set. 90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above. Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.” Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Physical Requirements: The employee is required to perform the following tasks during the normal course of an approximately eight (8) to ten (10) hour day, four (4) to six (6) days a week. This position involves unloading materials from customers’ vehicles, loading materials from residences, separating materials by chemical characteristics and putting them in the correct place, bulking compatible chemicals, opening/pouring paints/oil and making Austin ReBlend paint for 8.5 hours during a normal work day. This position is outdoors, so is exposed to hot and cold temperatures. This position will involve continuous use of arms, shoulders, legs and feet while performing activities such as unloading cars, opening paint cans, sorting batteries, sorting chemicals, puncturing aerosols and cleaning duties, such as sweeping. Additionally, the employee will frequently be expected to perform tasks involving stretching, bending, twisting, pushing/pulling, and lifting while inspecting materials and equipment, as well as handling up to 50 pound containers. Additional hazards include working close to hazardous chemicals, noise, and repetitive motions, as well as walking near moving vehicles. Employees may come in contact with potentially infectious materials. Employee will drive a forklift at HHW and a pickup in town. Employees must have sufficiently good eyesight and reading comprehension to evaluate materials and other equipment. Employees must also be able to hear and speak to communicate with supervisors, and citizens and to safely operate operational equipment. All necessary training and Personnel Protective Equipment is provided by the employer. Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. This position is eligible for the Public Service Loan Forgiveness ( PSLF ) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements. Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview. Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises. Pay Range $24.56 - $28.80 Hours 40 hours per week, Monday through Saturday as assigned. Monday - Friday, 7:30 a.m. - 4:00 p.m. or Tuesday - Saturday, 7:30 a.m. - 4:00 p.m.Employees will be required to work holidays, after hours or weekends and in other areas due to business needs. Job Close Date 09/30/2024 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2514 Business Center Dr., Austin, Texas 78744 Preferred Qualifications Experience working in the outdoor, in the elements in extreme and inclement weather. 40 Hour HAZWOPER trained. Previous experience working with chemicals or with household hazardous waste materials. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives, identifies, segregates, stores, and prepares for shipment of household hazardous waste for recycling/treatment/disposal. Sets-up, breaks down, and cleans collection facility and equipment. Arranges and conducts home/off-site pickups of household hazardous waste. Coordinates hazardous waste recycling programs (i.e. Old Paint Recycling, Household Battery Collection & Recycling, Oil, Oil Filter & Antifreeze Recycling, Waste Exchange, etc.) including bid specifications for contractors and contract management/compliance. Develops and helps implement vehicles of public/community outreach and education for City and County residents. Answers questions and educates public on City’s Household Hazardous Waste Management Program (i.e. procedures, eligibility requirements, recycling programs, etc.) hazardous materials use/reuse, disposal alternatives, and collection and treatment options. Conducts research for new/alternative Household Hazardous Waste/ CESQG operations/programs and industry hazardous waste recycling and treatment technologies/options Documents/tracks data, maintains databases and prepares reports (including charts, graphs, tables, slides, etc.) on customer participation, waste characterization and tracking, recycling percentage, etc. for use in meeting state reporting requirements, future reports, presentations, etc. Assists in conducting risk analysis and writing safety standards and standard operating procedures for program operations/activities, and proposing changes and updates to improve environmental health and safety plan. Responsibilities - Supervisor and/or Leadership Exercised: Assists or acts on behalf of Facility Coordinator when necessary. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of prescribed safety procedures or Federal laws regulating waste disposal methods. Knowledge of applicable processes, techniques and methods. Knowledge of uses of chemicals and their interactions, danger signs and disposal methods. Knowledge of Federal, State, and Local laws and ordinances governing hazardous waste. Knowledge of City practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to establish and maintain good working relationships with other City employees and the public. Ability to work with frequent interruptions and changes in priorities. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Environmental Program Specialist include: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Chemistry, Biology, Geology, Environmental Science, plus two (2) years of experience in a field related to hazardous waste management, environmental consulting, or environmental planning/research. Experience may substitute for education up to a maximum of four (4) years. Do you meet the minimum qualifications for this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Please provide a brief description of how you meet the minimum qualifications listed for this position - to include, meeting the educational requirements, years of related experience and substitutions. (Open Ended Question) * Please describe your experience working in the outdoors in the elements in extreme and/or inclement weather. (Open Ended Question) * Please describe your 40-hour HAZWOPER training. If you do not have this training, please put N/A. (Open Ended Question) * Please describe any experience you have working with chemicals or with household hazardous waste materials. (Open Ended Question) * Do you have experience providing customer service to the general public in a high volume and busy environment? Yes No * Describe your customer service experience in detail. (Open Ended Question) * Are you willing to work weekends, holidays, and extended shifts as required by the position? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * How did you hear about this opportunity? (The information requested is optional and is not considered as part of the application for employment.) Employee Referral Online Advertising/Media ARR Job Fair Workforce Solutions Job Fair COA Website CDL Driving School Other * Were you referred to this job opportunity by an Austin Resource Recovery employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER: PH5671C FIRST DAY OF FILING: Friday, September 18, 2020 at 12:30 p.m., Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. This announcement is being reposted to reopen the filing period, update additional information, update eligibility information, update transfer of score information and to clarify the certificate requirements. TYPE OF RECRUITMENT Open Competitive Job Opportunity No out of class experience will be accepted DEFINITION Enforces environmental health and consumer protection laws by making inspections, conducting investigations, and taking appropriate enforcement action. CLASSIFICATION STANDARDS Positions allocable to this class work independently in either a general or a specialized Environmental Management Program under the administrative and technical direction of higher-level environmental health staff. Incumbents plan and implement the more complex as well as routine investigations and inspections of food serving establishments, food markets, school cafeterias, school buildings, mobile home parks, recreational facilities, public assembly areas, and dwellings in order to detect unhealthy conditions; incumbents also conduct investigations of potential consumer fraud relating to misrepresentation of food. These positions function independently in the field and have legal authority to initiate emergency action when the public health or safety is endangered or to issue citations which are reviewed after issuance. Essential Job Functions Conducts periodic inspections of food establishments and restaurants to ensure legal compliance and to promote environment health by making observations to see that food is unadulterated, properly labeled, refrigerated, stored, handled, and protected from contaminants. Reviews and observes utensil washing and sanitizing procedures by testing water temperatures and cleaning agents and facilities to ensure that these meet Federal, State, and local legal requirements. Ensures that food equipment such as stoves, refrigerators, and other cooking equipment and appliances are clean and in good repair and takes appropriate enforcement action; completes reports of areas in violation. Investigates complaints concerning the infestation of rodents and insects by looking for evidence of infestation such as telltale signs and avenues of entry, placing poisons, recommending corrective measures, and taking appropriate enforcement action. Conducts periodic inspections and investigates complaints concerning the improper disposal of garbage, rubbish, and sewage and other unsanitary conditions in building, multiple and single family dwellings, and retail food or other establishments by conducting inspections of premises for adequate disposal facilities, such as covered bins to prevent insect and rodent infestation; recommends corrective measures and takes appropriate enforcement action. Conducts specialized technical inspections and investigations to prevent and control consumer fraud in the retail marketing and sale of food under public health laws and regulations concerned with adulteration, mislabeling, and false advertising of food; meets with concerned parties to discuss correction of deficiencies and to obtain compliance through appropriate enforcement action. Initiates and participates in prosecution of environmental health cases of non-compliance with public health laws and regulations by completing investigation reports, securing evidence, taking and collecting photographs, and preparing cases for prosecution, initiating and attending office hearings, and conferring with city or the District Attorney. Participates in communicable disease investigations related to environmental health. Ensures that establishments being inspected have obtained a current public health license or permit: ensures that establishments receive and post a grade/score card. Maintains rapport with community organizations and may serve as a member of the organization's formal structure to provide guidance on environmental health related problems. Testifies in court as the investigating officer for the Department of Health Services, as needed. Requirements SELECTION REQUIREMENTS Certificate* as a Registered Environmental Health Specialist issued by the California Department of Public Health. *CERTIFICATE INFORMATION You MUST submit a legible, valid and current copy of the required certificate or pocket license as a Registered Environmental Health Specialist issued by the California Department of Public Health with your application or within 15 calendar days of application submission to HRExams@ph.lacounty.gov . For information on how to obtain the certificate as a Registered Environmental Health Specialist from the California Department of Public Health, click on the link below or call (916) 449-5662: https://www.cdph.ca.gov/Programs/CEH/DRSEM/Pages/EMB/REHS/REHS.aspx LICENSE INFORMATION A valid California Class C Driver License is required to carry out job-related essential functions. You MUST submit a copy of your valid California Class C Driver License with your application at the time of filing or within 15 calendar days of filing to HRExams@ph.lacounty.gov . Successful applicants for positions that require driving must obtain and present a copy of his/her driving record from the California Department of Motor Vehicles before final appointment. Applicants should not present a copy of their driving history until asked to do so by the hiring department. The County will make an individualized assessment of whether an applicant’s driving history has a direct or adverse relationship with the specific duties of the job. License must not be currently suspended, restricted, or revoked. PHYSICAL CLASS 3 - Moderate. Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. Additional Information EXAMINATION CONTENT: This examination will consist of two (2) parts: Part 1: The EHS-2010 Written Test to evaluate Customer Service, Written Expression, Data Analysis & Interpretation (including Mathematical Ability) and Reading Comprehension weighted 35%. THE WRITTEN TEST IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Only those candidates who achieve a passing score of 70% or higher on the written test will be eligible for the interview portion of the examination. Part 2: An interview (oral examination) to evaluate Interpersonal/Oral Communication/Customer Service Skills, Analytical & Decision Making Ability, Work Skills and Adaptability & Dependability, and Field Trainer Capacity weighted 65%. Candidate must meet the Selection Requirements and achieve a passing score of 70% or higher on each weighted part of the examination in order to be added to the eligible register. Applicants with disabilities who require special arrangements must provide the Examination Unit with written notification at the time of filing. TRANSFER OF SCORES: Applicants that have taken identical test part(s) for this or any other exam within the last 6 months will have their test responses for the identical test part(s) automatically transferred to this examination. This examination contains test parts that may be used in the future for new examinations. Upon acceptance of your application, your test responses may be transferred to the new examination and you may not be allowed to retake any identical test part(s) for at least (6) months. Depending on the new examination content, your transferred test responses may not result in the same score. UNSUCCESFUL CANDIDATES MAY REAPPLY AND COMPETE IN THIS EXAMINATION ONCE EVERY SIX (6) MONTHS. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for the employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at: http://hr.lacounty.gov/job-search-toolkit While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation AND MAY NOT REAPPLY DURING THIS PERIOD. After this period of eligibility, candidates may file a new application and extend their WRITTEN TEST AND INTERVIEW SCORES once for an additional twelve (12) months by advising the exam unit staff at the time of filing, if the examination is open. Candidates also have the option of retaking the written test and interview; however, THE LAST TEST SCORE WILL APPLY . Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies in the Department of Public Health, Environmental Health Services, as they occur. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: Applications must be filed online only. Applications submitted by U.S. mail, fax, or in person will not be accepted. Any required documents or additional information must be submitted within fifteen (15) calendar days from application submission to HRExams@ph.lacounty.gov . Apply online by clicking on the "Apply" tab for this posting, You can also track the status of your application using this website. Applicants must submit their completed applications by 5:00 p.m., Pacific Standard Time, on the last day of filing. The acceptance of your application depends on whether you clearly show that you meet the SELECTION REQUIREMENTS. Please fill out the application completely and correctly so that you will receive full credit for related certification. Failure to provide complete information may impact assessment of your qualifications and acceptance into the examination process. IMPORTANT NOTES Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD; All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. Fair Chance Employer: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ADA Coordinator: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact Email: HRExams@ph.lacounty.gov For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information EXAM NUMBER: PH5671C FIRST DAY OF FILING: Friday, September 18, 2020 at 12:30 p.m., Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. This announcement is being reposted to reopen the filing period, update additional information, update eligibility information, update transfer of score information and to clarify the certificate requirements. TYPE OF RECRUITMENT Open Competitive Job Opportunity No out of class experience will be accepted DEFINITION Enforces environmental health and consumer protection laws by making inspections, conducting investigations, and taking appropriate enforcement action. CLASSIFICATION STANDARDS Positions allocable to this class work independently in either a general or a specialized Environmental Management Program under the administrative and technical direction of higher-level environmental health staff. Incumbents plan and implement the more complex as well as routine investigations and inspections of food serving establishments, food markets, school cafeterias, school buildings, mobile home parks, recreational facilities, public assembly areas, and dwellings in order to detect unhealthy conditions; incumbents also conduct investigations of potential consumer fraud relating to misrepresentation of food. These positions function independently in the field and have legal authority to initiate emergency action when the public health or safety is endangered or to issue citations which are reviewed after issuance. Essential Job Functions Conducts periodic inspections of food establishments and restaurants to ensure legal compliance and to promote environment health by making observations to see that food is unadulterated, properly labeled, refrigerated, stored, handled, and protected from contaminants. Reviews and observes utensil washing and sanitizing procedures by testing water temperatures and cleaning agents and facilities to ensure that these meet Federal, State, and local legal requirements. Ensures that food equipment such as stoves, refrigerators, and other cooking equipment and appliances are clean and in good repair and takes appropriate enforcement action; completes reports of areas in violation. Investigates complaints concerning the infestation of rodents and insects by looking for evidence of infestation such as telltale signs and avenues of entry, placing poisons, recommending corrective measures, and taking appropriate enforcement action. Conducts periodic inspections and investigates complaints concerning the improper disposal of garbage, rubbish, and sewage and other unsanitary conditions in building, multiple and single family dwellings, and retail food or other establishments by conducting inspections of premises for adequate disposal facilities, such as covered bins to prevent insect and rodent infestation; recommends corrective measures and takes appropriate enforcement action. Conducts specialized technical inspections and investigations to prevent and control consumer fraud in the retail marketing and sale of food under public health laws and regulations concerned with adulteration, mislabeling, and false advertising of food; meets with concerned parties to discuss correction of deficiencies and to obtain compliance through appropriate enforcement action. Initiates and participates in prosecution of environmental health cases of non-compliance with public health laws and regulations by completing investigation reports, securing evidence, taking and collecting photographs, and preparing cases for prosecution, initiating and attending office hearings, and conferring with city or the District Attorney. Participates in communicable disease investigations related to environmental health. Ensures that establishments being inspected have obtained a current public health license or permit: ensures that establishments receive and post a grade/score card. Maintains rapport with community organizations and may serve as a member of the organization's formal structure to provide guidance on environmental health related problems. Testifies in court as the investigating officer for the Department of Health Services, as needed. Requirements SELECTION REQUIREMENTS Certificate* as a Registered Environmental Health Specialist issued by the California Department of Public Health. *CERTIFICATE INFORMATION You MUST submit a legible, valid and current copy of the required certificate or pocket license as a Registered Environmental Health Specialist issued by the California Department of Public Health with your application or within 15 calendar days of application submission to HRExams@ph.lacounty.gov . For information on how to obtain the certificate as a Registered Environmental Health Specialist from the California Department of Public Health, click on the link below or call (916) 449-5662: https://www.cdph.ca.gov/Programs/CEH/DRSEM/Pages/EMB/REHS/REHS.aspx LICENSE INFORMATION A valid California Class C Driver License is required to carry out job-related essential functions. You MUST submit a copy of your valid California Class C Driver License with your application at the time of filing or within 15 calendar days of filing to HRExams@ph.lacounty.gov . Successful applicants for positions that require driving must obtain and present a copy of his/her driving record from the California Department of Motor Vehicles before final appointment. Applicants should not present a copy of their driving history until asked to do so by the hiring department. The County will make an individualized assessment of whether an applicant’s driving history has a direct or adverse relationship with the specific duties of the job. License must not be currently suspended, restricted, or revoked. PHYSICAL CLASS 3 - Moderate. Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. Additional Information EXAMINATION CONTENT: This examination will consist of two (2) parts: Part 1: The EHS-2010 Written Test to evaluate Customer Service, Written Expression, Data Analysis & Interpretation (including Mathematical Ability) and Reading Comprehension weighted 35%. THE WRITTEN TEST IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Only those candidates who achieve a passing score of 70% or higher on the written test will be eligible for the interview portion of the examination. Part 2: An interview (oral examination) to evaluate Interpersonal/Oral Communication/Customer Service Skills, Analytical & Decision Making Ability, Work Skills and Adaptability & Dependability, and Field Trainer Capacity weighted 65%. Candidate must meet the Selection Requirements and achieve a passing score of 70% or higher on each weighted part of the examination in order to be added to the eligible register. Applicants with disabilities who require special arrangements must provide the Examination Unit with written notification at the time of filing. TRANSFER OF SCORES: Applicants that have taken identical test part(s) for this or any other exam within the last 6 months will have their test responses for the identical test part(s) automatically transferred to this examination. This examination contains test parts that may be used in the future for new examinations. Upon acceptance of your application, your test responses may be transferred to the new examination and you may not be allowed to retake any identical test part(s) for at least (6) months. Depending on the new examination content, your transferred test responses may not result in the same score. UNSUCCESFUL CANDIDATES MAY REAPPLY AND COMPETE IN THIS EXAMINATION ONCE EVERY SIX (6) MONTHS. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for the employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at: http://hr.lacounty.gov/job-search-toolkit While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation AND MAY NOT REAPPLY DURING THIS PERIOD. After this period of eligibility, candidates may file a new application and extend their WRITTEN TEST AND INTERVIEW SCORES once for an additional twelve (12) months by advising the exam unit staff at the time of filing, if the examination is open. Candidates also have the option of retaking the written test and interview; however, THE LAST TEST SCORE WILL APPLY . Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies in the Department of Public Health, Environmental Health Services, as they occur. AVAILABLE SHIFT: Any APPLICATION AND FILING INFORMATION: Applications must be filed online only. Applications submitted by U.S. mail, fax, or in person will not be accepted. Any required documents or additional information must be submitted within fifteen (15) calendar days from application submission to HRExams@ph.lacounty.gov . Apply online by clicking on the "Apply" tab for this posting, You can also track the status of your application using this website. Applicants must submit their completed applications by 5:00 p.m., Pacific Standard Time, on the last day of filing. The acceptance of your application depends on whether you clearly show that you meet the SELECTION REQUIREMENTS. Please fill out the application completely and correctly so that you will receive full credit for related certification. Failure to provide complete information may impact assessment of your qualifications and acceptance into the examination process. IMPORTANT NOTES Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD; All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. Fair Chance Employer: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ADA Coordinator: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact Email: HRExams@ph.lacounty.gov For detailed information, please click here
King County Wastewater Treatment Division, WA
King County, Washington, United States
Summary This posting is open to all qualified candidates. First consideration will be given to transfer-eligible S.E.I.U. Wastewater Local 925 employees. If no qualified internal candidate is selected, external applicants will be considered. This posting may be used to establish a list of qualified candidates for the Inventory Purchasing Specialist II in the following 6 months at the other treatment plant locations (South Plant, Brightwater, or West Point). About the Role: The primary function of this role is to purchase goods and services for internal Operations & Maintenance (O&M) customers. There is a large project to replace the Computerized Maintenance Management System with a more capable and effective system; this position will be an integral part of validating the current inventory for a precise account of all stock items. This position is part of a larger team that treats wastewater for a clean environment which directly contributes to protecting regional public health. About the Team: The wastewater treatment division carries out essential work that protects the environment and all members of the public. We are comprised of a group of professionals who strive to deliver outstanding service through a collaborative effort both at our treatment plants and offsite collection facilities. Join our team dedicated to ensuring clean water for generations to come! With over 700 employees engaged in planning, designing, building, and operating treatment facilities, our agency is at the forefront of environmental stewardship. Success for us means upholding our legacy while promising future generations a pristine environment. We enforce regulations to reduce harmful waste discharge and actively educate the public and businesses on water quality protection. We prioritize accountability to our ratepayers and operate a well-managed agency that services over 2.3 million King County residents . Our regional wastewater treatment system not only sustains a healthy environment but also fuels economic development, fostering prosperity in our region. If you're passionate about making a difference and thrive in a collaborative environment, join us in our mission to safeguard our precious water resources. Commitment to Equity, Racial and Social Justice: King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As an Inventory Purchasing Specialist II, you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity . Apply now for a rewarding career at the Wastewater Treatment Division of King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, c omprehensive benefits , and growth opportunities. Job Duties What You Will Be Doing: The incumbents in this classification may perform all the functions of Level I in addition to the following: Purchase goods, commodities, and services. Obtain price quotes, research vendor sources, and select vendors to purchase standard parts, materials, supplies, tools, and services. Conduct price comparisons to identify savings. Manage inventory warehousing disbursements and document stock levels, process inventory purchases, perform cycle counts, perform physical inventory audits, ship and receive from warehouse, and perform material handling. Acknowledge receipt of goods and services. Maintain adequate supplies to meet user needs. Maintain computerized internal purchasing/inventory records and information system. Input and research inventory and direct purchases, disbursements, inventory adjustments, and the history of parts used. Update computer master files. Coordinate with the central purchasing office. Prepare requests for purchasing authorization/limited procurement requisitions for minority/women business enterprises. Prepare change order requests. Assist with the preparation and review of bid specifications. Solve problems with accounts payable invoicing errors. Resolve discrepancies. Review billings for accuracy. Experience, Qualifications, Knowledge, Skills Qualifications You Bring : Advanced knowledge and skill in purchasing goods, commodities, and services. Advanced knowledge and skills in inventory management and warehouse operation. Knowledge and skill in heavy-duty and industrial parts. Knowledge and skill in problem-solving discrepancies. Knowledge and skill in employing computerized systems to manage inventory. Strong customer service skills with comprehensive follow-up when required. Competencies You Bring : Action Oriented - Readily acts on challenges without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues. Customer Focus - Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships. Decision Quality - Makes sound decisions, even in the absence of complete information. Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions. Considers all relevant factors and uses appropriate decision-making criteria and principles. Recognizes when a quick 80% solution will suffice. Self-Development - Shows personal commitment and acts to improve continuously. Accepts assignments that broaden capabilities. Learns from new experiences, from others, and from structured learning. Makes the most of available development resources. Required Licenses: Washington State Driver's License It Would be Great if You Also Bring: Forklift certification Advanced MS Office Suite experience - e.g. MS Excel, disperse inventory, safely operate all warehouse handling equipment, train new personnel, and work collaboratively in a team. Supplemental Information Working Conditions: Work Locations : South Treatment Plant - 1200 Monster Rd SW, Renton, WA 98057 Brightwater Treatment Plant - 22505 State, Route 9 SE, Woodinville, WA 98072 West Point Treatment Plant - 1400 Discovery Park Blvd. Seattle, WA 98199 Work Schedule: This full-time position works a 40-hour work week. This position is covered under the provisions of the Fair Labor Standards Act (FLSA) and is overtime eligible. Union Representation : This position is represented by S.E.I.U. 925 (Wastewater Treatment Division). Duration: This recruitment aims to fill a Term-Limited Temporary (TLT) position with an anticipated duration of up to 2 years. If the position is filled by a King County employee who has successfully completed their initial probation, they will be offered a Special Duty Assignment. Physical Requirement : Incumbents perform fieldwork at a wastewater treatment plant and associated facilities and are required to lift and carry equipment weighing up to 50 pounds, use ladders, and be exposed to hazardous chemicals and noxious odors. Application and Selection Process: First consideration will be given to qualified S.E.I.U. 925 WTD applicants. We welcome applications from all qualified applicants. We value diversity, diverse perspectives, and life experience and encourage people of all backgrounds to apply. Application materials will be screened for clarity, completeness, and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in a technical assessment and one or more panel interviews. To apply, submit a: Complete Application Resume Cover Letter Note: Additional documents won't be considered during minimum qualification screening. Who to Contact: For more information regarding this recruitment, please contact Rodney Dungo, HR Analyst at rdungo@kingcounty.gov. Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. Closing Date/Time:
Sep 11, 2024
Part Time
Summary This posting is open to all qualified candidates. First consideration will be given to transfer-eligible S.E.I.U. Wastewater Local 925 employees. If no qualified internal candidate is selected, external applicants will be considered. This posting may be used to establish a list of qualified candidates for the Inventory Purchasing Specialist II in the following 6 months at the other treatment plant locations (South Plant, Brightwater, or West Point). About the Role: The primary function of this role is to purchase goods and services for internal Operations & Maintenance (O&M) customers. There is a large project to replace the Computerized Maintenance Management System with a more capable and effective system; this position will be an integral part of validating the current inventory for a precise account of all stock items. This position is part of a larger team that treats wastewater for a clean environment which directly contributes to protecting regional public health. About the Team: The wastewater treatment division carries out essential work that protects the environment and all members of the public. We are comprised of a group of professionals who strive to deliver outstanding service through a collaborative effort both at our treatment plants and offsite collection facilities. Join our team dedicated to ensuring clean water for generations to come! With over 700 employees engaged in planning, designing, building, and operating treatment facilities, our agency is at the forefront of environmental stewardship. Success for us means upholding our legacy while promising future generations a pristine environment. We enforce regulations to reduce harmful waste discharge and actively educate the public and businesses on water quality protection. We prioritize accountability to our ratepayers and operate a well-managed agency that services over 2.3 million King County residents . Our regional wastewater treatment system not only sustains a healthy environment but also fuels economic development, fostering prosperity in our region. If you're passionate about making a difference and thrive in a collaborative environment, join us in our mission to safeguard our precious water resources. Commitment to Equity, Racial and Social Justice: King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As an Inventory Purchasing Specialist II, you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity . Apply now for a rewarding career at the Wastewater Treatment Division of King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, c omprehensive benefits , and growth opportunities. Job Duties What You Will Be Doing: The incumbents in this classification may perform all the functions of Level I in addition to the following: Purchase goods, commodities, and services. Obtain price quotes, research vendor sources, and select vendors to purchase standard parts, materials, supplies, tools, and services. Conduct price comparisons to identify savings. Manage inventory warehousing disbursements and document stock levels, process inventory purchases, perform cycle counts, perform physical inventory audits, ship and receive from warehouse, and perform material handling. Acknowledge receipt of goods and services. Maintain adequate supplies to meet user needs. Maintain computerized internal purchasing/inventory records and information system. Input and research inventory and direct purchases, disbursements, inventory adjustments, and the history of parts used. Update computer master files. Coordinate with the central purchasing office. Prepare requests for purchasing authorization/limited procurement requisitions for minority/women business enterprises. Prepare change order requests. Assist with the preparation and review of bid specifications. Solve problems with accounts payable invoicing errors. Resolve discrepancies. Review billings for accuracy. Experience, Qualifications, Knowledge, Skills Qualifications You Bring : Advanced knowledge and skill in purchasing goods, commodities, and services. Advanced knowledge and skills in inventory management and warehouse operation. Knowledge and skill in heavy-duty and industrial parts. Knowledge and skill in problem-solving discrepancies. Knowledge and skill in employing computerized systems to manage inventory. Strong customer service skills with comprehensive follow-up when required. Competencies You Bring : Action Oriented - Readily acts on challenges without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues. Customer Focus - Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships. Decision Quality - Makes sound decisions, even in the absence of complete information. Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions. Considers all relevant factors and uses appropriate decision-making criteria and principles. Recognizes when a quick 80% solution will suffice. Self-Development - Shows personal commitment and acts to improve continuously. Accepts assignments that broaden capabilities. Learns from new experiences, from others, and from structured learning. Makes the most of available development resources. Required Licenses: Washington State Driver's License It Would be Great if You Also Bring: Forklift certification Advanced MS Office Suite experience - e.g. MS Excel, disperse inventory, safely operate all warehouse handling equipment, train new personnel, and work collaboratively in a team. Supplemental Information Working Conditions: Work Locations : South Treatment Plant - 1200 Monster Rd SW, Renton, WA 98057 Brightwater Treatment Plant - 22505 State, Route 9 SE, Woodinville, WA 98072 West Point Treatment Plant - 1400 Discovery Park Blvd. Seattle, WA 98199 Work Schedule: This full-time position works a 40-hour work week. This position is covered under the provisions of the Fair Labor Standards Act (FLSA) and is overtime eligible. Union Representation : This position is represented by S.E.I.U. 925 (Wastewater Treatment Division). Duration: This recruitment aims to fill a Term-Limited Temporary (TLT) position with an anticipated duration of up to 2 years. If the position is filled by a King County employee who has successfully completed their initial probation, they will be offered a Special Duty Assignment. Physical Requirement : Incumbents perform fieldwork at a wastewater treatment plant and associated facilities and are required to lift and carry equipment weighing up to 50 pounds, use ladders, and be exposed to hazardous chemicals and noxious odors. Application and Selection Process: First consideration will be given to qualified S.E.I.U. 925 WTD applicants. We welcome applications from all qualified applicants. We value diversity, diverse perspectives, and life experience and encourage people of all backgrounds to apply. Application materials will be screened for clarity, completeness, and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in a technical assessment and one or more panel interviews. To apply, submit a: Complete Application Resume Cover Letter Note: Additional documents won't be considered during minimum qualification screening. Who to Contact: For more information regarding this recruitment, please contact Rodney Dungo, HR Analyst at rdungo@kingcounty.gov. Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. Closing Date/Time: