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Position Description Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 911, emergency, and non-emergency calls for service; inputs calls into computer system; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities. DISTINGUISHING CHARACTERISTICS: The 911 Call Taker is the entry level classification of the Dispatcher series, which consists of the 911 Call Taker and Dispatcher (Entry Level and Lateral). The 911 Call Taker is distinguished from Dispatcher which is required to dispatch units and coordinate the responses of emergency personnel. While a background in similar tasks/duties may be helpful to the incumbent, direct experience in a police dispatch related environment is not necessary. Positions in this class are flexibly staffed and may be eligible for advancement (reclassification) to Dispatcher-Entry Level if the incumbent meets the qualification standards of the Dispatcher Entry level classification, demonstrates an ability to perform the full scope of the work, has passed the probationary period, and meets performance standards. Incumbents are not automatically promoted to the higher level; available funding and the needs of the department determine the level of assignment. In addition, all requests for advancement are subject to final approval by the Sheriff, in consultation with the Human Resources Director. Example of Duties The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices . Receives, classifies, and prioritizes all incoming calls and texts to the dispatch center including 911 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operates a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system. Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary. Monitors multiple radio frequencies; relays non-emergency information to public safety personnel in the field. Retrieves and interprets information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relays information to officers in the field. Operates computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, driver license and vehicle registration information, and warrants on wanted persons; composes and transmits messages to other agencies. Enters and removes data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County’s KPF system. Performs related duties as required. Minimum Qualifications The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operations, services, and activities of a public safety telecommunications and dispatch center. Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems. Law enforcement and emergency service procedures for responding to and handling reported incidents. Techniques of questioning for both emergency and non-emergency calls. Methods and techniques of receiving, and prioritizing emergency and non-emergency calls for service. Radio codes currently used by the Calaveras County Sheriff’s Office. Functions of the Sheriff’s Office and other County departments. Geographic features and locations within the area served. English usage, spelling, grammar, and punctuation. Modern office procedures, methods, and computer equipment. Pertinent federal, state, and local laws, codes, and regulations. Methods and techniques of telephone etiquette. Methods and techniques of conflict resolution. Principles and procedures of record keeping. Skill and Ability to: Respond to and resolve difficult and sensitive citizen inquiries and complaints. Effectively communicate and elicit information from upset and irate callers. Speak clearly and concisely in an understandable voice via radio and telephone and in person. Hear and distinguish radio voice traffic within normal levels and over background noise. Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take. Think quickly, calmly, and clearly in emergency situations. Perform multiple tasks simultaneously. Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment. Operate specialized public safety computer systems and applications. Read and interpret maps and other navigational resources and give directions. Type and enter data accurately at a speed necessary for successful job performance. Work under pressure, exercise good judgment, and make sound decisions in emergency situations. Understand and follow oral and written instructions. Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures. Maintain composure, alertness and concentration while working for extended periods of time. Compile, maintain, process, and prepare a variety of records and reports. Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report. Maintain confidentiality. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Training, Experience and Certifications: Equivalent to the completion of the twelfth grade AND one (1) year of work experience involving public contact. Special Requirements Must be at least 18 years of age at the time of hire. Incumbent will need to pass a background investigation which may include a polygraph, psychological and medical evaluation. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous

Position Description Are you looking for a career in a fast-paced, ever-changing, dynamic work environment? As a 911 Call Taker, you will serve as the first level of public contact for the Minneapolis Emergency Communications Center, answering and classifying calls for emergency assistance involving police, fire or medical emergency and other public service requests. A career as a 911 Operator is very rewarding and is an essential facet to the City’s public safety. Please view the following video: Engaged - Supportive - Professional Working hours/shift work Working hours/Shift work: MECC is staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs and requirements. There is no guarantee a probationary employee will work a specific shift. Probationary employees will be assigned to different shifts based on staffing shortages and coverage needs. After probation, employees will choose from work schedules that have been determined by management based on their seniority in their current job classification. Due to staffing needs, the least senior employees may not have the opportunity to work their preferred shift. Staffing shortages which occur during the year are generally filled by reverse seniority (the least senior employee in the affected classification is required to change work schedules). 911 Operators/Call Takers should expect to work a high percentage of weekends AND holidays. Work Location -This position currently works on-site only. Hiring Incentive- 911 Call takers are eligible to receive $1,000 in hiring incentives. Continuous Application Process -- This job posting will be used for on-going hiring without closing for applications. Applications will be reviewed in groups on an on-going basis as described in the Selection Process section below. Starting Salary: $30.51 but could be higher based on relevant experience. Job Duties and Responsibilities Use the 911 telephone and computer-aided-dispatch systems to answer and process emergency and non-emergency requests for service from the public, and other sources, classifying requests by following department procedures and policies. Provide on-going updates to responding field personnel in real time. Alert appropriate supervisory personnel when necessary. Initiate emergency phone tracing using special procedures for landlines and cell phones. Operate the information radio, handling incoming radio messages from Minneapolis Police Department (MPD), Minneapolis Fire Department (MFD), Minneapolis Animal Care and Control, and other agencies as requested. Process service requests for these and other agencies. Process service requests for these and other agencies. Enter missing and found person reports in the National Crime Information Center (NCIC) computer database. Monitor and respond to ShotSpotter and bait vehicle activations. Process warrant checks for MPD per requests with Hennepin, Ramsey, and Anoka Counties, and on NCIC. Make checks on license plates, and other items such as guns, bicycles, and other items in NCIC/CJIS per requests. Monitor messages from the State computer system and disseminate information appropriately according to policy and procedure. Send teletype messages to other agencies. Enter and sign on off duty numbers for MPD and Minneapolis Park Police Department (MPPD) Officers. During storms, collect information on power outages, downed trees, and blocked streets and follow emergency storm protocols outlined in department policy. Contact other emergency service organizations, public works crews, utility companies, and others as necessary. Assist in training, monitoring, testing and evaluation of new MECC operators; may provide classroom training to small groups of new employees; may work with new employees and provide coaching and advice on job performance Host and explain operations to visitors and observers. Attend community meetings and represent the 911 Center as a member of internal and external committees and on special projects as required. Maintain necessary records. Required Qualifications Education : High school diploma or equivalent. Experience : One year of customer service/public service experience in a fast-paced environment. Equivalency : An equivalent combination of related education and experience may be considered. Licenses and Certifications : Ability to obtain as well as maintain Minnesota Criminal Justice Data Network Certification and pass the CJIS Competency Exam within 6 months of employment. Certifications are required to continue employment as a 911 Dispatcher. Typing : Candidate must be able to type 35 words per minute, or a keystroke equivalent. This is included on the computer skills assessment exam. Qualified candidates will be notified via email to self-schedule for computer testing. Selection Process : The exam may include a combination of a computer skills assessment (multi-tasking, keyboarding speed and accuracy, numbers, memory, call summarization, and prioritizing etc.). Applicants must take the tests and obtain passing scores on each to move on to the next step in the hiring process. Please provide complete and accurate information in your application. Applicants invited to test will be contacted by email. The Human Resources Department reserves the right to limit the number of people invited to the computer skills assessment and the pre-employment assessment. Picture identification will be required at all test events. Selection Steps and Tentative Timeline: Applications will be processed in groups through the described selection process. Candidates will be notified by email with instructions or information for each step below: Application Review Review and screen applications in groups. Computer skills assessment exam Qualified applicants will be scheduled after application review. Successful completion of the CritiCall exam/computer skills assessment exam places candidates on a continuous eligible list of qualified candidates. Department Interviews Department interviews are held within 60 days of successful completion of Criticall exam/computer skills assessment exam. Backgrounds Background investigation, conducted by MPD, begins within two weeks of department interviews. Selections to move forward in the process will be made upon the completion and review of the background investigation results. Conditional Job Offers Final selections and conditional job offers will be made approximately two weeks after Department Interviews. Medical Exams Pre-employment medical exams, including work simulation tests and psychological exams, are held within two weeks the conditional job offer. Begin Work Employment typically begins 2-4 weeks from successfully completing all medical exam components. Background Check: The City has determined that a thorough Police Department background check / investigation, criminal background check, and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Note: this process could take up to 3 months to process. Medical/Drug and Alcohol Testing: After a conditional job offer, candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment with a licensed psychologist. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position. Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test. Union Representation: This position is represented by a collective bargaining agreement between the City of Minneapolis and Minnesota Public Employees Association (MnPEA) . Eligible List Statement: The names of applicants who meet minimum qualification and who pass the screening process shall be placed on a continuous eligible list for employment consideration. This list will be certified in groups to the hiring manager who may use the list to fill a vacancy of the same job title on an on-going basis. A candidate’s eligibility for consideration will expire 3 months after date of certification. Knowledge, Skills and Abilities Continued employment will be contingent on passing satisfactorily all of an extensive simulation and on-the-job training program in Fire, Police and EMS procedures and methods of operation for computer assisted dispatch provided after hire. Completion of FEMA incident systems courses 100, 200, and 700. Good knowledge of the procedures and operations of the 911 Call Center, including dispatching procedures. Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds. Good knowledge of the geography of the City of Minneapolis. Base of knowledge in City government and operations. Good knowledge of services provided by city, county, state, and Federal emergency response and law enforcement agencies. Knowledge of police and fire field operations and procedures. Strong verbal communication skills. Ability to work in stressful and fast paced environment. Strong listening skills and ability to deal with emergency situations. Ability to assist in training others in dispatching and phone answering techniques. Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, pleasevisit the benefits page . New 12 weeks of paid Parental Leave. City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Benefits Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS). Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs--such as qualified parking and van pool expenses--with pre-tax dollars . Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , technology discounts and more.

Do you have a desire to help others? Do you have the ability to make quick decisions under pressure? Do you want a challenging, yet rewarding career? The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies. Selection Timeline: Position Close: October 4 at 2:00PM MST Criticall testing: Online and must be complete by October 6th at 11:59AM Interviews: October 11 Backgrounds: October-November Tentative Start Date: December Lateral Transfer: To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems: Must have operated an integrated CAD, radio, and phone system with multiple screens. Must be a call taker and dispatcher for police, fire, and EMS. Must be EMD certified. Those who meet the above requirement of a lateral with 3-5 years of experience will start at step 2, $32.2115/ hr. Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3, $34.6635/ hr *BONUS* $2000 upon completion of training and $2000 upon one year anniversary OUR POSITION Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel. Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data. Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel. Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. CPR certification and completion of EMD certification course, training provided. OTHER DUTIES: Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel. Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes. Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records. Complete special reports, projects and other administrative assignments as required. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage. OUR CANDIDATE Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations. WORKING ENVIRONMENT Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively. Material and Equipment Used: Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment. This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen. APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS. The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information.

ABOUT THE POSITION Note: This recruitment is open on a continuous basis and may close without prior notice. Testing will be conducted based on a reasonable pool of qualified applicants. Please thoroughly review the entire job flyer including the application instructions. Failure to submit a completed application and provide required documentation may result in an application being removed from further consideration . Effective the start of the pay period that includes April 1, 2024, employees will receive a four percent (4.0%) across the board pay range increase. Additional four percent (4.0%) increase on April 2025. Under general supervision, performs skilled work in the receipt and dispatch of emergency 911 and non-emergency calls in accordance with established department policy and procedures; utilizes various equipment such as a telephone, radio, computer and CLETS terminal and related telecommunications and office equipment; dispatches necessary units for emergency service; tracks activity in order to secure the safety of field personnel and the facts of the situation; and, performs other related duties as required. An applicant for this position must be willing and available to work any assigned shift, including weekend and holiday hours, and may be subject to call-in's during emergency situations and staffing shortages. An Eligible List of qualified applicants will be established from this recruitment. Eligible List may be utilized to fill other full and part-time vacancies as needed. Generally, a valid Eligible List is in effect for up to one year, unless the List expires sooner.Shift differential pay may apply to full-time positions only based on regular work shift assigned. Part-Time Employment: Temporary/Part-Time employment status does not qualify for City benefits, except for those required by law. Part-time employees work up to an average of twenty (20) hours per week and may not exceed 999 hours on a fiscal year basis (July 1 through June 30) and may not exceed more than (twenty-seven) 27 hours of work in a designated work week. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7.5% of base earnings. The City contributes 2.5% and the employee contributes 5% of base earnings. There are no rights to employment and employment may end with or without cause or advance notice. Certain City operational budgets may not include funding for mandates CalPERS employer contributions. Therefore, a qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment. EXAMPLES OF ESSENTIAL FUNCTIONS The following examples are intended to describe the general nature and level of work performed by persons assigned to this classification. Answer and process all emergency and non-emergency calls for the City. Receive, evaluate, summarize and prioritize each and every call received to determine the proper level of response. Simultaneously receive, respond and document information from multiple sources while maintaining accuracy in order to relay information with accuracy to responding personnel. Handle multiple tasks proficiently. Communicate clearly and concisely and listen effectively. Confers with callers requesting police, fire, and/or emergency medical assistance and obtains information concerning the nature and location of the request. Be responsible for examining subjects and vehicles via the County, State, and National crime database and relaying any pertinent information with accuracy back to field personnel. Make decisions and respond effectively in all given situations of performance. Work effectively under high pressure situations which are critical to this position. Operates a computer aided dispatch (CAD) system to send units in response to emergency calls and other public service needs. Evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units. Obtains required information in discussion with emergency caller. Transfers emergency information to other agencies based on information extracted from the caller. Perform other related duties as assigned. QUALIFICATIONS Any combination of education, training, and work experience to demonstrate possession of the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination is as follows: Education: Completion of High school or equivalent. Experience : Option One: One (1) year of full-time experience as a public safety dispatcher (Desirable) OR Option Two: Two (2) full-time years of clerical/administrative support experience requiring extensive public contact either in person or over the phone. Candidates with experience performing clerical/administrative support duties for a law enforcement agency shall be considered highly desirable. Knowledge of: Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; codes, practices and procedures used to transmit information to units in the field and location of streets and buildings; effective communication techniques, including customer service; map reading; and personal computer operating systems and software applications. Ability to: Learn and/or refine the knowledge and required skills involving technique, practice, procedure, methods, and City dispatching codes used in the operation, understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; operate a personal computer and keyboard at a rate of thirty (30) words per minute net speed/corrected rate** ; operate computer aided dispatch and related telecommunications equipment; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals, and other materials applicable to the work being performed. Bilingual skills in Spanish or Asian languages desirable. License/Certification Requirement: A valid California Class C Drivers License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. The possession of or the ability to obtain a POST Dispatcher Basic Certification within one (1) year of appointment. Physical Task and Environmental Conditions: The duties and responsibilities of this position are performed in an office environment and involve sitting, standing, and walking for prolonged or intermittent periods of time, and include reaching above and below shoulder level, bending, stooping, and twisting at the waist to perform desk work, file maintenance, and operate general office equipment, including a personal computer with keyboard for prolonged or intermittent periods of time. The operation of a personal computer requires finger and wrist dexterity and the ability to withstand exposure to vibration, pitch and glare from the computer. Employee must be able to safely lift and carry books, files, and reports weighing up to 25 pounds. **An applicant must attach a current and verifiable typing certification (dated within the past twenty-four (24) months. The required documentation must be uploaded and submitted with the on-line employment application. Applications received without the required documentation will be considered incomplete and removed from consideration. An acceptable typing certificate may be obtained from a local college, adult school, or employment agency. Typing certificates obtained over the Internet WILL NOT be accepted . For more information on obtaining a typing certificate please click HERE . ADDITIONAL INFORMATION IMPORTANT APPLICATION INFORMATION AND INSTRUCTION Part I: An employment application, supplemental questionnaire and a typing certification (dated within the past twenty-four (24) months is required). All application materials m ust be uploaded and submitted with the on-line employment application. All information is subject to verification. Incomplete applications will be removed from consideration. A thorough and complete review of all applications received will be conducted. Those applicants who are assessed as meeting the position qualifications and desired background experience for successful performance in the position of Public Safety Dispatcher will be invited to continue in the selection process. Part II: Qualifying Written Examination (Pass/Fail): Applicants successful in Part I listed must have completed the ECOMM (Emergency Communications) written exam within the last 12 months (based on application date). The exam is administered directly by the National Testing Network (NTN). Please note NTN charges a fee to take the exam. Please visit the NTN website to schedule an exam by clicking HERE . Upon completion of the ECOMM (Emergency Communications) written exam all applicant scores are automatically forwarded to the City of Downey Human Resources Office. An applicant must receive a minimum score on the three sections listed below in order to continue in the selection process: Call Taker - 53 or higher Recording (Note Taking) - 64 or higher Dispatch - 43 or higher WRITTEN EXAM WAIVED FOR CANDIDATES THAT CURRENTLY POSSESS A POST CERTIFIED PUBLIC SAFETY DISPATCHER BASIC CERTIFICATE OR CA POST PUBLIC SAFETY DISPATCHER BASIC CERTIFICATION (MUST SUBMIT COPY OF CERTIFICATE WITH APPLICATIONS) Part III: Appraisal Examination - Oral Interview (weighted 100%): Designed to assess the applicant's knowledge, education, experience, and general ability to perform the essential functions of the position. This examination will be a panel interview and will be conducted by subject matter experts. Candidate(s) who complete selection testing with acceptable results will be considered by the Department hiring authority. Prior to a conditional offer of employment, a candidate will undergo a comprehensive background check that includes employment reference checks, criminal history check, fingerprinting with the California Department of Justice, a credit review, and a polygraph. A psychological examination and a job-related pre-placement medical examination will be conducted upon issuance of a conditional offer of employment. Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (562) 904-7292 at least 72 hours in advance.Closing Date/Time:

The Position Under general supervision, perform a full range of radio-telephone operational duties in dispatching public safety personnel and equipment. Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest ethical standards. Receives, identifies and accurately evaluates emergency and routine calls for police services, routes 911 calls for Fire and EMS services, refers calls to other agencies and makes required notifications as appropriate. Monitors and maintains the status of all police personnel and units as to location and availability. Determines appropriate personnel and equipment to be dispatched using voice radio and computer aided dispatch system. Relays, follows, repeats and remembers complex oral and written instructions, information and directions. Uses established policies & procedures, independent judgment, common sense and reason to make rapid and accurate decisions to achieve an effective initial or alternate course of action in dispatching police resources. Performs multiple, routine and complex dispatch tasks simultaneously. Responds calmly and effectively in emergency and stress situations. Develops speed and accuracy in performing job duties & responsibilities, including operating radio consoles, computer terminals and associated communications equipment, performing minor maintenance as required. Studies, reviews, and trains in communications and police department operations to develop a complete and accurate concept and understanding of the nature of police work. Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills. Possesses a high level of awareness to all dispatch center activity and effectively anticipates and plans for probable tasks which will require immediate action. Works with geography/street files and reads maps, manuals, notebooks, memorandums, legal resources, policies & procedures and posted information. Monitors multiple police, fire and emergency radio frequencies. Initiates, receives and interprets information from various law enforcement computerized database systems. Monitors facility security and various alarm systems. Performs research and clerical work such as preparation of logs, reports, forms and update of information and files in a timely manner. Performs assigned and needed cleaning and maintenance duties to center facilities. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires. Minimum Requirements Knowledge, Skills & Abilities Skill in: Resourcefulness and organization, initiative and self motivation. Ability to: Provide exceptional customer service to those utilizing Departmental services. Accept close supervision, criticism and/or discipline and work within an established chain of command organizational structure. Accurately assess problems and understand needs & situations. Acquire knowledge of communications rules, regulations, theory, operations, equipment, principles & capabilities, limitations & backup system alternatives. Act in a decisive manner, using good judgment, common sense & reason. Anticipate needs and evaluate alternatives and contingencies. Control conversations, quickly gathering pertinent and relevant information. Deal tactfully and courteously with the public. Develop knowledge of cooperating agency procedures and resources - mutual aid. Exercise tact & diplomacy, striving to promote a positive & cooperative atmosphere. Hear multiple normal level conversations simultaneously, distinguishing between voices and sources to ascertain relevant information quickly and accurately. Learn new information and initiate improvements in technical and procedural areas. Learn police codes, rules, policies & procedures quickly and to interpret them correctly. Learn police equipment and resource capabilities and develop strategy for various types of police responses and emergencies. Maintain emotional stability, patience, loyalty and commitment to the organization. Model and practice the highest standards of ethical conduct. Quickly and accurately follow written and oral instructions. Rapidly & accurately operate complex computerized & mechanical equipment. React quickly, efficiently and calmly in emergencies & stressful situations. Read and discern visual images on a variety of media including multiple computer system's screens. Read and understand street maps, learn and retain a workable knowledge of cities, roadways, landmarks, geography of the City and surrounding jurisdictions. Read, write legibly, spell, comprehend & communicate effectively in English. Speak clearly, distinctly and correctly with good modulation. Take initiative and exercise dependability, maturity and self-confidence. Take notes, organize information & thoughts and develop notebooks, projects, records and reports. Touch type at least 30 words per minute while conversing on telephone and/or radio. Understand, retain and repeat simple and complex oral and written instructions. Use work time properly and productively, producing high quality, accurate work. Work in confined quarters for extended periods of time. Other Characteristics Willingness and Ability to: Work rotating shifts, including nights, weekends and holidays. Willingness to: Attend training classes in communications and Police Department procedures. Work overtime as requested or in emergencies. Actively participate in an extensive, comprehensive on the job training program. Assume responsibility for maintaining a safe working environment. Experience Two years of current or recent (within the past two years) experience in a law enforcement agency as an emergency call taker and radio dispatcher. Experience in operation of Computer Aided Dispatch System (CAD) is highly desirable. Education/Training Graduation from high school or attainment of GED or CHSPE certificate. Completion of some college course work is highly desirable. Current P.O.S.T. Approved Basic Compliant/Dispatcher Certificate or equivalent required. License(s)/Certification(s) Valid California Class C driver's license. Desirable Qualifications Bilingual English/Spanish and/or English/Armenian. Special Conditions Smoking is not permitted inside police facilities or vehicles or while in uniform. Requires wearing uniforms, headsets and working in a closely situated work area. TATTOO POLICY: Unless otherwise exempted by the Chief of Police, no employee or volunteer of the Glendale Police Department shall have any visible tattoos, body art, or other skin markings while on duty - in uniform, business attire, or casual dress. Tattoos, body art, and/or other skin markings shall be completely covered by the authorized on-duty uniform (e.g. long sleeve uniform), business attire, or casual dress. Marks or scars from injuries or medical procedures are exempt from these policy restrictions. For further information regarding this policy, please contact the Professional Standards Bureau at (818) 548-3117. Residence Within four months of employment, all employees of the Glendale Police Department are required to live within a radius of sixty contiguous land miles of the Glendale Civic Center. Background Investigation A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. Selection Process All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process. ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and personal fitness for the position. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list. BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. For further information, please contact the Professional Standards Bureau at (818) 548-3117. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance. The above listed benefits apply to full-time, salaried positions only. Closing Date/Time: Continuous

Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Must have the ability to obtain Emergency Medical Dispatch Certification within one year of hire date. Must have the ability to obtain Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center. Please refer to the TCOLE website to determine if you are qualified to receive the required certification and licensing – https://www.tcole.texas.gov/ . PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: January 31, 2024 at 11:59 PM CST

Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Emergency Medical Dispatch Certification required. Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: January 31, 2024 at 11:59 PM CST