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Job Description
Member Services Representative- MCHCP
Job Posting Number: 08192025
Salary: Commensurate with experience.
Job Location: This position will be located at 832 Weathered Rock Ct Jefferson City MO
Why you’ll love this position:
The individual in this classification functions as a customer service representative in the performance of technical and paraprofessional work in the dissemination of information regarding the Missouri Consolidated Health Care Plan.
What you’ll do:- Work in a call center answering multi-line telephone promptly and professionally.
- Provide a positive customer experience by performing the following
- Liaison between the member and plan administrators.
- Assisting walk-in members with questions, problems, or concerns.
- Assisting walk-in members who wish to make a premium payment.
- Responds to all questions accurately and promptly, both verbally and in writing, in a respectful and courteous manner. Explains benefit information, eligibility and enrollment guidelines, address changes, and various other questions.
- Establishes and maintains a good rapport with members.
- Works in conjunction with other MCHCP departments to resolve members’ issues.
All you need for success:
Minimum Qualifications- Requires a high school diploma or equivalent.
- Requires one year customer service experience or one year of higher education.
- Must be able to type a minimum of 40 words per minute.
If you have questions about this position, please contact:
HR@mchcp.org
The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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