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Job Description
Associate Customer Service Representative - Distribution Center
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The Department of Revenue seeks an energetic and motivated individual to join our Distribution Center team. This position offers a great mixture of working with computer systems, answering telephone inquiries, and physical duties related to inventory management and shipment. Team members will enjoy a non-repetitive work environment with a variety of opportunities.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.- Process and ship motor vehicle inventory items to the contract license offices and customers.
- Process various system transactions related to inventory accountability and reconciliation.
- Monitor the motor vehicle inventory e-mail inbox and respond to inquiries timely and appropriately.
- Respond to contract license office inquiries by phone and e-mail utilizing the necessary files and systems.
- Process cigarette decal orders by pulling, validating, and preparing items for shipment.
- Prepare inventory reconciliation reports for management.
- File and pull paper tax documents for retention.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy
Effective Writing
Team Building Abilities
Excellent Customer Service
Self-directed
Attention to Detail
Clear Communication
Organizational Abilities
QUALIFICATIONS:- High school diploma or high school equivalency certificate
- Ability to lift boxes weighing in excess of 50 pounds
- Ability to stand on concrete floors for extended periods of time
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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