Customer Service Representative II

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division/Section: Engineering/Flood Management
Reporting Location: 1002 Washington Ave, 77002
Workdays & Hours: * Mon - Fri, 8:00am - 5:00pm
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Provide quality customer service to customer inquiries that are simple in nature by multiple forms of communication (i.e. phone, email, mail, or in person). Research and analyze data to resolve customers’ problems and inquiries. Prepares, monitors, and maintains various records, reports, and reference information. Proofs/edits documents for accuracy. Drafts and Prepares correspondences to customers. May schedule field investigations. May work with other entities to assist customers with their account. Act as a liaison to other service lines, private agencies, and organizations. Organizes inventory, retention, and retrieval of department documents. Assist in the coordination of department staff services, such as purchasing, storekeeping, public relations, office management, public meetings, and special projects. Performs other duties as assigned.

WORKING CONDITIONS:
There are no major sources of discomfort, i.e., essentially a normal office environment with acceptable lighting, temperature and air conditioning. There are occasional minor discomforts from exposure to less-than optimal temperature and air conditioning.

This is a Houston Public Works Department Position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Two (2) years of Administrative or customer service-related experience are required.

Substitution: An Associate degree may be substituted for up to two (2) years of experience.

LICENSE REQUIREMENTS:
None

PREFERENCES

Preferences may be given to applicants that are proficient with ILMS (Integrated Land Management), ProjectDox, and Q-Flow. Preferences may also be given to applicants that are bilingual in Spanish.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737.

If you need special services or accommodations 832-393-6737 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 8/28/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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