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Job Description
Job Details
Level: Entry
Job Location: 3701 MARCONI AVE, STE 100 - SACRAMENTO, CA
Position Type: Part Time
Education Level: High School
Salary Range: $26.23 - $36.06 Hourly
Job Category: Administrative Services
Temporary Customer Service Representative
Examples of Essential Duties:
• Communicates with customers face-to-face, by telephone, and via email; collects appropriate funds; and coordinates establishment of services with other District staff.
• Performs cashiering duties, including preparing a daily deposit and maintaining an accurate cash drawer count.
• Receives and responds to inquiries about District service; resolves a variety of questions related to accurate meter readings, high consumption, delinquent accounts, disconnects, re-connects, non-reads, and improper billings.
• Coordinates inquiries regarding account status, meter location, type of installation, and meter size with appropriate District staff.
• Performs fiscal recordkeeping in maintaining and updating billing accounts.
• Effectively utilizes a variety of specialized software programs and confidential databases
• Researches and applies District policies and regulations regarding establishing and maintaining billing accounts.
• Resolves questions concerning the processing of billing related orders and delinquent accounts.
• Generates collections on delinquent bills, places Claim of Liens on outstanding bills, and coordinates with collection agency for uncollected accounts.
• Processes escrow demands and lien releases for properties in the District.
• Diagnoses water-related questions or concerns and refers customer to proper staff for resolution.
• Provides information to customers regarding District services and programs (Water Wise House Calls, rebate programs, payment options, etc.).
• Maintains regular attendance and adheres to prescribed work schedule to conduct job responsibilities.
• Builds and maintains positive working relationships with coworkers, other District employees, and the public using principles of good customer service.
• Performs related duties as assigned.
This is a temporary position that is limited to less than 960 hours per fiscal year and as such is not eligible for most benefits.
Filing date is Tuesday August 26, 2025 OR once we receive a maximum of 100 applications, whichever comes first.
Qualifications
Experience:
Customer Service Representative I: Six (6) months of experience performing customer service-related tasks which includes public contact experience.
Customer Service Representative II : Two (2) years of experience performing customer service and related work at a level equivalent to the Customer Service Representative I.
AND
Education:
High school diploma or equivalent. -
ABOUT THE COMPANY
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Sacramento Suburban Water District
Show moreMission Statement
"To deliver a high quality, reliable supply of water and superior customer service at the lowest responsible water rate."
Location
Urban Area- Arden/Arcade, Foothill Farms between I-80 Freeway and UP Railroad tracks; portions of Citrus Heights, Carmichael, Fair Oaks, North Highlands, Sacramento, Antelope, and McClellan Business Park. District map [PDF]
Governance
SSWD is a publicly owned and operated water utility regulated by the State of California Division of Drinking Water and State Water Code laws. The District is governed by a 5 member Board of Directors; each Director is elected by the voters within the Division that they represent. All expenses are financed through water service charges and connection fees.
Water Supply
SSWD provides water to its customers from 70 operational groundwater production wells. In addition, the District has contractual rights to 26,064 acre-feet from the City of Sacramento water entitlement; and a contract to purchase up to 29,000 acre-feet of surface water per year from Placer County Water Agency.
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