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Job Description
Salary Range
$28.28-$36.07
Job Posting End Date - Applications will no longer be accepted starting
08-22-2025
Job Summary
Salary:
Department Interface I - $25.21 - $32.15
Department Interface II - $26.63 - $33.95
Department Interface III - $28.28 - $36.065
Performs professional and technical work providing information and helping resolve user problems regarding department systems. Acts as an interface between the business and IT personnel to support the unit’s technology needs. Represents user area in all system enhancements and design activities. Reviews user requests and conducts data-gathering interviews. Documents business specifications and manages technology projects until completion.
Minimum Qualifications:
Department Interface I: Bachelor’s Degree in Technology or Business Management or related field and six (6) months technology-based customer service experience; or an equivalent combination of education, training, and experience. Must pass police background investigation. CAPM or PMP certification preferred.
Department Interface II: Bachelor’s Degree in Technology or Business Management or related field and two (2) years technology-based customer service experience; or an equivalent combination of education, training, and experience. Must pass police background investigation. CAPM or PMP certification preferred.
Department Interface III: Bachelor’s Degree in Technology or Business Management or related field and four (4) years technology-based customer service experience; technology-based customer service experience; or an equivalent combination of education, training, and experience. Must pass police background investigation. CAPM or PMP certification preferred.
Additional Qualifications for Promotion:
Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.
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ABOUT THE COMPANY
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City of Orlando
Show moreOrlando, The City Beautiful
For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.
This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.
Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.
Come be part of our community with the City of Orlando. -