Public Safety Telecommunicator Administrator

CITY EQUITY STATEMENT
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job-someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

The Public Safety Telecommunicator Administrator position is responsible for leadership, management, planning, supervision and operation of the Public Safety Communications Center (PSCC), including enhanced 911 (E911), police and fire dispatch. This is a safety sensitive position.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

This position supports the goals of the Police Department, which is: Enforcement and education of laws and the apprehension of those who seek to disrupt the quality of life within our community. The Department is responsible for enforcement of State Laws and Westminster Municipal Ordinances pertaining to criminal and traffic issues and to uphold the Constitution of the United States, the State of Colorado, and the Charter of the City of Westminster. The Department is primarily focused on public safety, maintaining peace and order, prevention of crime and the apprehension of criminals.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city and the community; conduct self in a professional manner
• Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility and takes calculated risks when appropriate
• Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific - Every employee in this position must be able to:

• Lead and manage a modern public safety, police and fire communications center
• Strategically plan, assign, lead, manage system improvements and coordinate the activities of the PSCC
• Establish and partner strong interpersonal relationships with internal and external customers to build consensus and negotiate priorities in an environment with varied user perspectives and needs
• Provide strong leadership that reflects the City’s core values of SPIRIT and create a positive work environment
• Apply Federal and State laws, local ordinances, policies, procedures, guidelines, standards, rules and regulations of the Police and Fire Departments of the City of Westminster
• Demonstrated experience in motivating and directing staff activities
• Exercise independent judgment and initiative, manage interpersonal and organizational conflicts and establish and maintain effective working relationships, often under stressful conditions with staff
• Demonstrate strong communication skills with the ability to express ideas clearly and concisely in written and verbal formats; Must have the ability to compile and maintain complex reports with a good understanding of research methods and analysis techniques
• Demonstrate knowledge of basic computer software applications, basic computer hardware components
• Demonstrate knowledge of CAD, radio and phone systems in a public safety communications center environment
• Demonstrate knowledge of and familiarity with principles, methods and procedures of modern police, fire and Emergency Medical Dispatch (EMD) application and ability to create and maintain quality assurance
• Demonstrate knowledge of National Incident Management System (NIMS), to include interoperable communications
• Demonstrate knowledge of computer terminal procedures for both CCIC and National Crime Information Computer (NCIC)
• Demonstrate knowledge of Automatic Vehicle Location (AVL) System applications and technology
• Have a working knowledge of Geographic Information Systems (GIS) and its utilization in CAD systems
• Demonstrate general knowledge of police and fire field operations
• Apply principles, methods and procedures of administration, organization, public relations, and personnel management

Leadership/Supervisory - Every employee in this position is accountable to:

• Foster a participatory organizational climate that is open, positive, reinforcing and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
• Demonstrate collaboration and conflict resolution skills with other departments and employees
• Help employees to see the value of developing their skills, and assists them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
• Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
• Effectively supervise, mentor and motivate in a team environment
  
  

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities and Tasks
1. Responsible for the overall leadership and management of the City's Police and Fire Emergency Communications Center including the direction, administration and overall design, configuration and operation of the Computer Aided Dispatch (CAD) system, E911 phone system and oversee the administration and maintenance of the City's radio system:

• Works cooperatively with the Master Street Address Guide (MSAG) provider on misrouted, incorrect or incomplete ANI/ALI information for the E911 system
• Works collaboratively with the Information Technology Department, equipment manufacturers and vendors to ensure all equipment and systems are integrated and perform efficiently
• Assists in diagnosis of problems with the network, office and mobile data computers, E911 and the CAD system
• Collaborates with the Technical Services Commander for purchase, installation, and management of the radio
• Ensures compliance with FCC regulations

2. Works cooperatively with staff from the Police and Fire Departments and other related departments to coordinate and manage the PSCC staffing, training, operational activities, functions and services for assigned personnel:

• Works to resolve operational, technical and personnel related problems
• Manages, supervises, appraises, and directs the activities of assigned staff
• Makes recommendations regarding hiring, discipline and advancement of employees
• Manages PSCC staff

3. Develops, implements and maintains policies, procedures, guidelines and protocols which provide for the effective and efficient operation of the PSCC and the delivery of emergency communications services to the citizens of Westminster:

• Develops and maintains a long-term communications plan
• Ensures compliance with policies, procedures and laws applicable to the operation of the PSCC, to include Federal Communications Commission (FCC) code and regulations
• Performs or supervises research on operational policy issues related to communications
• Generates appropriate reports and statistics
• Directs the resolution of inquiries, problems, complaints or emergencies affecting availability or quality of services
• Demonstrates continuous effort to improve operations, decrease call processing times, streamline work processes, and work cooperatively to provide quality, seamless customer service

4. Provides the atmosphere and tools that allows employees to accomplish duties and attain professional growth

• Advises, assists, develops, trains and motivates dispatch personnel to attain personal and organizational goals
• Has overall responsibility for schedules, work assignments and work progress in the PSCC

5. Develops and manages PSCC budget, tracks and monitors expenditures and allocated funds

• Initiates and manages Capital Improvement Projects as they pertain to the PSCC
• Negotiates contracts with selected vendors for the procurement of services and goods

6. Represents the City in interagency and intergovernmental activities and/or the local, state and federal levels as it relates to emergency communications and services, e.g., the development and maintenance of automatic and mutual aid agreements

• Collaborates with local educators to facilitate emergency dispatch training curriculum

7. Maintains regular and punctual attendance
Other Duties and Responsibilities
1. Responsible for developing and updating job descriptions for personnel assigned to the PSCC
2. Maintains knowledge and acquires training to insure that the PSCC is led by a well-informed, educated leader
3. Continually reviews current systems for operational efficiency while monitoring new developments, improvements and technology in emergency communications
Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City's discretion

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses and Certifications
Required :

• At least five (5) years of supervision of police and/or fire emergency communications center in a jurisdiction with at least a population of 50,000 citizens served

Preferred :

• Bachelor's degree in criminal justice, communications, public safety field or related area such as public administration or business administration

Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements
Work is sedentary in nature and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods
• Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, push/pulling of up to ten (10) pounds to move material and supplies; occasional pushing/pulling of up to twenty-five (25) pounds with dollies and carts

WORKING CONDITIONS
Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment
Ability to operate a personal computer, telephone, copier, fax machine and other related general office equipment. In the course of duties may need to wear a headset and monitor E911 radio communications and view several computer monitors.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references, criminal history, credit check, education verification
• Must be able to pass the FBI Criminal Justice Information Services (CJIS) background check due to access to sensitive areas
• Job suitability assessment
• Hearing test
• Pre-employment drug screen and voice stress test
• Must be legally entitled to work in the United States

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

The City of Westminster offers a comprehensive benefit package including:

• Health and Dental
• Flexible Spending
• Pension/Retirement Plans
• Term Life Insurance
• Long-term Disability
• Survivor Benefits
• Wellness Program
• Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
• Career Development Program
• Tuition Reimbursement Program

For a more detailed overview of our Exempt and Administrative Officer benefit package:
Benefit Package

The City of Westminster does not participate in the Social Security system. In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.

401(a) Contribution Rates:
Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 12% of your base pay.

Employer Contribution Vesting Schedule

• Less than 3 years - 0%
• 3 to 4 years - 60%
• 4 to 5 years - 80%
• Over 5 years - 100%
• For employees age 55 and older, the employer contributions are 100% vested

The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.

Closing Date/Time: 8/18/2025 8:30 AM Mountain

• 

• City of Westminster, Colorado

• 303-658-2150

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