What You'll Be Doing

Are you passionate about making a difference in your community? Do you have a knack for public messaging, education and outreach? If so, Wake County EMS has the perfect opportunity for you! As the EMS Assistant Chief of Community Outreach, you will play a pivotal role in enhancing the public's understanding and engagement with our emergency medical services. You will provide public messaging, education and community outreach to the residents and visitors to Wake County and will be responsible for managing the develop of curriculums and material for various programs and public outreach events. You will work with the Communication Office to establish and maintain relationships with media outlets and assists the department with media inquiries about the EMS system and requests for public information. Additionally, you will serve in a highly visible position in the community and must act with a high degree of courtesy, professionalism, respect, and always with the mission statement of prompt, compassionate and clinically excellent care in mind.

Essential Functions:

• Establish and maintain relationships with community leaders, including political, civic, faith based, and corporate, to evaluate and develop community outreach and public education programs based on alignment with shared goals, effectiveness and feasibility
• Coordinate the deployment of personnel and equipment for various community outreach and public education programs
• Collect data and develop reports to show effectiveness of public education and community outreach programs
• Schedule and run meetings and presentations
• Develop and oversee various community programs such as, EMS citizens academy and internal EMS events
• Understand scene management and the Incident Command System
• Participate in various department specific committees regarding decisions on protocols, equipment, vehicles, uniforms, etc.

About Our Team

Wake County EMS is a cutting-edge emergency medical services system that is responsible for providing EMS services throughout Wake County and within each of the county’s 12 local municipalities. We have well-developed mobile integrated health (community paramedicine) and research programs. We responded to over 140,000 requests for 911 EMS services in 2024. We greatly value the enrichment we receive through diversity in our staff, and we are continuously working to enhance that diversity and create spaces where all employees can thrive.

The Basics (Required Education and Experience)

• Associate's degree
• Five years of experience in the area of Emergency Medical Services or managing community engagement programs
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Five years of experience with Wake County EMS or five years of media experience in the central North Carolina EMS market
• ICS 100, 200, 300, 400, 700 and 800

How Will We Know You're 'The One'?

• Exceptional oral/public speaking and written communication skills to interact effectively with individuals at all levels of the organization with tact and diplomacy
• Superior customer service skills, integrity and commitment to collaboration and forward-thinking efficiency
• Excellent skills in critical thinking, prioritization, organization, and conflict resolution
• Ability to build constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect
• Ability to move projects forward and successfully implement comprehensive changes to HR policies, procedures and systems
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one
• Ability to be aware of others' reactions and understand why their reactions

About This Position

Location: Emergency Services Education Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri with availability during evenings, weekends and holidays as needed.

Hiring Range: 92,603.00 - 125,015.00

Market Range: 92,603.00 - 157,424.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 7/27/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

• 

• Wake County Government

Show more