Veterans Claim Representative I/II - Extra-Help Veterans Claim Representative II
Merced County, CA
Los Banos, California
United States
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Posted:
Jul 10, 2025
- Salary: $41,184.00 - $55,224.00 Annually USD
- Full Time
- Clerical and Administrative Support
- Education and Training
- Veteran Services
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Job Description
Examples of Duties
This recruitment is being established to obtain a current eligible list for both Full Time and Extra-Help vacancies. Extra-Help are not entitled to County benefits and are limited to a maximum of 25 hours per week. The rate of pay for an Extra-Help Veterans Claim Representative II is $21.83 per hour.
Duties may include, but are not limited to, the following:- Assists veterans and their dependents in the initiation, development, and processing of claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits.
- Procures necessary information and affidavits to support claims.
- Enters veteran/claimant data into computer system to establish a data base for the system.
- Works with public and private community agencies in counseling veterans.
- Provides instruction, guidance and technical advice to other employees and reviews their work for adequacy and accuracy.
- Prepares and files claims and presents appeals as necessary and prepares required reports.
Minimum Qualifications
Level I
Experience:
One (1) year of responsible experience in work involving public contact, interviewing or counseling or closely related field.
Education:
Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.
Level II
Experience:
Two (2) years of responsible experience in work involving public contact, interviewing or counseling or closely related field.
Education:
Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.
Essential Functions- Operate a personal computer and other office equipment, including repetitive hand and arm motions.
- Frequent use of hand-eye coordination
- Occasionally operate a motor vehicle
- Occasionally lift up to 10 pounds
- Communicate effectively with others in person and over the telephone.
- Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
- Perform job duties under stressful conditions.
- Respond appropriately to situations.
- Maintain confidential information in accordance with legal standards and/or County regulations.
- Regular attendance is an essential function.
- Federal, State and local laws and regulations pertaining to veterans rights, benefits and obligations.
- Interviewing and counseling techniques.
- Community resources generally available to those in need of aid.
- Supervisory techniques.
- Evidence as it pertains to Veterans Administration hearings and appeal procedures.
- Interpret requirements for evidence as it pertains to Veterans requirements for evidence as it pertains to Veterans Administration hearings and appeal procedures.
- Interpret Federal and State laws governing veteran’s benefits.
- Analyze data and draw sound conclusions.
- Establish and maintain effective working relationships with those contacted.
- Communicate effective, both orally and in writing.
- Research, analyze, and develop documentation for claims.
HOLIDAYS & LEAVES
VACATION
10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours).
SICK LEAVE
0.0625 hours sick leave for each paid regularly scheduled work hour. 16 days (130 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.
HOLIDAYS
Twelve paid holidays annually plus two optional holidays.
BEREAVEMENT LEAVE
Five (5) regularly scheduled workdays.
INSURANCE
HEALTH INSURANCE
Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units.- Anthem 500 EPO
- Anthem 1500 EPO
- Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA)
- Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA)
- County pays 100% of the premium for employees and 50% for dependent(s)
- County pays 100% of the premium for employees and 50% for dependent(s)
State Disability Insurance (SDI)
Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period.
LIFE INSURANCE
County-paid Life and Accidental Death & Dismemberment Insurance- Represented Employees $10,000
Voluntary Term and Whole Life Insurance are available - premium paid by employee
RETIREMENT
DEFERRED COMPENSATION
The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable.
MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION
The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount.
EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS.
EMPLOYEE PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM (EAP)
Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services.
EMPLOYEE TICKETS, COUPONS, and DISCOUNTS
The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.
THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.
For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682
Closing Date/Time: Continuous - Assists veterans and their dependents in the initiation, development, and processing of claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits.
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ABOUT THE COMPANY
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Merced County
Show moreMerced County, located in the heart of California's Central Valley, offers a unique blend of vibrant agricultural heritage and modern development. Known as the "Gateway to Yosemite," Merced County is surrounded by breathtaking natural beauty, including nearby national parks, lush farmlands, and scenic rivers. The county's strategic location provides easy access to major urban centers like San Francisco, Sacramento, and Fresno, making it an ideal hub for both business and leisure. With a diverse economy anchored by agriculture, education, healthcare, and manufacturing, Merced County offers ample opportunities for career growth and professional development. The presence of the University of California, Merced, further enhances the county's reputation as a center for innovation and research, attracting top talent and fostering a dynamic workforce.
In addition to its economic strengths, Merced County boasts a high quality of life with a strong sense of community. Residents enjoy affordable housing, a lower cost of living compared to many other parts of California, and a family-friendly environment with excellent schools and recreational facilities. The county's rich cultural heritage is celebrated through numerous festivals, farmers' markets, and community events, creating a welcoming atmosphere for newcomers. With its combination of economic opportunity, educational excellence, and a supportive community, Merced County is not just a great place to work but also a wonderful place to live and thrive.
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