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Job Description
Technical Trainer
41573BR
41573BR
Position Description
The Technical Trainer is both an experienced educator in professional settings as well as a technical expert of their field. This role will require a significant amount of research in growing trends of their area of expertise, as well as trends in talent development and adult education in professional settings. They will need to be quick on their feet to adapt and change directions with the needs of the industry, the department they support, or the measured and defined needs of the institution. From research, development, measurement, and improvement, the Technical Trainer takes on the full responsibility of the value, retention, and clearly defined success metrics of their curriculums.
Major/Essential Functions- Designs and delivers high-quality training to new and existing users on system workflows, tools, and best practices-tailored to both clinical and non-clinical roles.
- Develops and maintains educational materials, including scripts, presentations, job aids, and reference guides, aligned with adult learning principles and institutional standards.
- Conducts in-person and virtual training sessions, including New Employee Orientation (NEO), refresher training, and on-demand coaching.
- Provides in-clinic support (at-the-elbow) by assisting front desk staff, nurses, providers, and support teams to reinforce training and troubleshoot system-related issues.
- Participates in rotation schedules for both training delivery and clinic rounding to ensure ongoing support and coverage across departments.
- Reports weekly findings during team huddles, identifies common issues or needs across clinics, and collaborates with fellow trainers on solutions and improvements.
- Conducts observation-based studies to collect data on workflows, user experience, and process efficiency, and compiles findings into actionable reports.
- Supports major system initiatives related to projects by ensuring accurate and timely data entry, training alignment, and process adherence.
- Collaborates with leadership and analysts to ensure system access and training assignments are appropriate for all user roles across the organization.
Required Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree with 2 years of training experience in a technical or clinical setting; OR a combination of education and/or training experience to equal 6 years.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=893718
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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jeid-9841c2dcb7c4634cb3288b9f1759c805 - Designs and delivers high-quality training to new and existing users on system workflows, tools, and best practices-tailored to both clinical and non-clinical roles.
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ABOUT THE COMPANY
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Texas Tech University Health Sciences Center
Show moreAbout Us
Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).
Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.
Our Mission
As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.
Our Values & Culture
Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.
Compensation & Benefits
We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:
- Comprehensive Health Plans and Other Core Insurance
- State Retirement Programs and Pension Options
- Retiree Insurance for Lifetime Medical Benefits
- Continuing Education & Lifelong Learning Programs
- Tuition scholarships for employees and their dependents
- Leadership and Professional Development Programs
- Mental and Physical Wellness Programs
- Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!
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