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Job Description
Position Description
Tacoma Water is seeking an Organizational Change Management (OCM) Manager to join our Solution Delivery Team within the Analytics and Implementation Workgroup. In this role, the successful candidate will play a critical role in the adoption of solutions delivered by implementing effective OCM methodologies before, during, and after projects with Tacoma Water are implemented. This position will work with a project team as a leader to develop strategy, define and align methodology and standards to project plans and drive the adoption of technical or process changes and training to sustain them.
The ideal candidate is an experienced OCM champion who drives successful adoption of new solutions. They excel at strategic change planning, impactful communication, and comprehensive training development, consistently delivering positive outcomes for technology and process transformations.
About Our Team:
We support the end-to-end delivery of prioritized technology and operational improvement projects for the organization. This includes technical project management, business analysis, impact assessment, process development, data analysis, testing, training development and delivery. In addition to the work within Tacoma Water itself, team members are often called upon as subject matter experts to represent Water on cross-functional or enterprise projects at the City of Tacoma.
Primary Responsibilities Include:
Apply a Structured Methodology & Lead Change Management Activities- Leverage change management methodology, process, and tools to create strategy to support adoption of the changes required by a project or initiative
- Enable the design, development, delivery, and management of key communications
- Conduct impact analyses, asses change readiness, and identify key stakeholders
- Champion OCM best practices in projects across Tacoma Water and drive adoption of OCM methods by communicating with stakeholders across the organization
- Develop and maintain the training plan, training material design, development and delivery end-to-end
- Support a variety of training delivery models including online or self-paced as well as train-the-trainer delivery methods
- Consult and coach project teams to encourage training participation
- Evaluation and ensure user readiness and track progress
- Establish metrics to monitor training effectiveness and user adoption
- Engage senior leaders and other key stakeholders to ensure timely and effective project communications
- Adapt messaging and communication tools to ensure message effectiveness at all levels
- Create communications content and ensure accuracy
- Plan cadences, define audiences, and support communications delivery
Qualifications
Minimum Education*
Bachelor's degree public or business administration or directly related field
Minimum Experience*
4 years of progressively responsible analytical and/or program coordination/management work in area related to assignment (change management)
*Equivalency: 1 year of experience = 1 year of education
Desired Qualifications- Change management experience related to technology projects
- Certification in Change Management (such as CCMP)
- Project Management Professional (PMP)
Knowledge & Skills- Training development and facilitation experience
- Experience working with technology teams in complex environments
- Program management and project management experience
- Agile/Scrum Methodology experience
- Advanced experience in the following programs:
- MS PowerPoint or similar
- MS SharePoint
- MS Visio and/or Lucid Chart
- SAP Solutions
- Atlassian: Jira Service Management/Jira/Confluence
Selection Process & Supplemental Information
This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Applications will be reviewed as they are received for interview consideration.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
Closing Date/Time: 7/2/2025 5:00 PM Pacific -
ABOUT THE COMPANY
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City of Tacoma
Show moreTacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.
A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.
Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view our YouTube video! -