DIRECTOR, OPERATIONS SYSTEMS SUPPORT (DATA SCIENCE)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Plans and directs the functions of bus and rail scheduling, including development, implementation, support, modification, and maintenance of the scheduling application systems while ensuring compliance with agency-wide budget goals.

Recruitment Timeline: Interviews are projected to be scheduled for the week of June 30, 2025 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Directs the overall functions and project goals of scheduling group(s), and manages schedule planning, schedule building, and data collection systems

• Facilitates major and minor bus fleet moves with Fleet Management and Operations Maintenance

• Develops and implements policies, procedures, and processes

• Develops and transmits internal and external communications related to service issues

• Designs and coordinates systems usage training programs

• Identifies, monitors, and evaluates system performance, in alignment with Metro's strategic goals and all applicable rules and regulations

• Adjusts input and reporting requirements and training programs, as necessary

• Directs internal consulting activities, work process improvement, and performance measurement

• Represents Metro in working with vendors and other outside agencies

• Provides high level detailed reports and data to Fleet Management as related to bus/rail shake-up changes/requirements

• Oversees, monitors, and adheres to the department's/unit's budget, goals, and schedules in compliance with Metro-wide fiscal responsibility

• Oversees the implementation of changes included in the Operations budget as related to scheduling

• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

• Complies with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business, Public Administration, Mathematics, Statistics, Information Systems, or a related field; Master's Degree in a related field preferred

Experience

• Five years of relevant management-level experience in public transit scheduling

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience analyzing statistics, data science, programming, data mining, and predictive modeling to transform large, complex datasets into concise, executive-level summaries
• Experience developing integrated dashboards and applications using Microsoft Power BI , Power Apps, and Paginated Reports to visualize data and capture user input within a single platform
  
• Experience utilizing programming languages such as SQL to extract and transform complex data sets
  
• Experience implementing artificial intelligence (AI) technologies and their practical applications in operational and decision-support systems
  

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of application systems development

• Client/server computer networks, personal computers, and hand-held computers

• Principals of data warehousing/data mining systems application development

• Relational database design and programming

• Software used in application systems for scheduling, operations planning, and data collection

• Applicable local, state, and federal laws, rules, and regulations governing transportation policies and information systems for a public agency

• Theories, principles, and practices of business administration and change management

• Private industry and governmental best practices for process improvement, performance measurement, and organizational development

• Project management theory and techniques; modern leadership; business analysis and management practices, tools, and techniques

• Principles and practices of survey research, performance measurement, and benchmarking

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Overseeing development and implementation of new application systems and enhancement of existing systems

• Strategizing long- and short-term agency goals related to scheduling and service planning

• Analyzing and evaluating the effectiveness of plans, policies, and programs

• Articulating findings after analyses/investigations to non-departmental or external stakeholders

• Analyzing situations, identifying problems, developing and recommending solutions, and evaluating outcomes

• Exercising sound judgment and creativity in making decisions

• Prioritizing projects and consistently meeting deadlines

• Communicating effectively orally and in writing

• Preparing comprehensive reports and correspondence

• Interacting professionally with all levels of Metro employees and outside representatives

• Supervising, training, mentoring, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Compile, analyze, and interpret large amounts of data

• Conduct internal analyses and internal and external stakeholder interviews to determine areas and priorities for improvement, including management improvements and cost savings opportunities

• Facilitate and negotiate internal management and work process improvements

• Strategically apply best practices to achieve measurable operational and financial improvements

• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

• Plan financial and staffing needs

• Read, write, speak, and understand English
  Special ConditionsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
  

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 6/27/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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