What You'll Be Doing

The Wake County Child Support Office partners with custodial parents, caretakers, non-custodial parents, and other state agencies to secure financial and medical support for families and children. Through the location of parents; establishment of paternity and support obligations; and the enforcement and modification of support obligations, the Program promotes family self-sufficiency and child well-being. The Wake County Child Support Office strives to accomplish the goal of economic self-sufficiency for families by consistently collecting millions of dollars for the benefit of the children we serve.

The Wake County Child Support Office is seeking two (2) Child Support Services Agents who will be instrumental in providing comprehensive case management and support services to families. In this pivotal role, you’ll ensure that children receive the financial and medical support they deserve, while collaborating with parents, legal representatives, and state agencies.

Essential Job Functions:

• Conduct sensitive and confidential investigative work in support of the Child Support program.
• Interview and negotiate with program participants to resolve issues and establish appropriate support agreements.
• Research and verify income, assets, and expenses to determine appropriate child support orders.
• Prepare and present cases in court, including testifying as a witness when required.
• Process cases to establish, modify, or enforce child support orders.
• Resolve account discrepancies and ensure accuracy of case records.
• Maintain thorough knowledge of, and compliance with, federal, state laws, rules, regulations, and program policies governing child support.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. Wake County Health and Human Services (WCHHS) is also engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Bachelor's degree
• Two years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Child Support Program case management experience
• Corrections, Probation/Parole, Investigative experience
• Legal case management experience, or Debt Collections case management experience
• Experience with Automated Collections and Tracking System (ACTS), NCFast, Online Verification System (OLV), and Microsoft Office Software

How Will We Know You're 'The One'?

• Knowledge of Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures
• Considerable knowledge of interview and investigative techniques and procedures
• Ability to analyze and evaluate case variables for the recommendation of appropriate actions as dictated by policy, laws, and rules governing the Child Support Program
• Ability to establish and maintain effective working relationships with program participants, partner Agencies, including but not limited to, the offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys
• Ability to learn and utilize the Automated Collections and Tracking System (ACTS) to carrying out the duties of the position within required time frames
• Experience providing professional customer focused assistance to emotional clientele
• Ability to multi-task and produce quality work, paying close attention to detail
• Highly organized with the ability to communicate clearly and concisely complicated and/or sensitive information

About This Position

Location: WCOB Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Monday - Friday - 8:30am - 5:15pm

Hiring Range: 23.57 - 30.28

Market Range: 23.57 - 37.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 6/3/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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