MANAGER, TALENT DEVELOPMENT (METRO TALENT HUB)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Manages, coordinates, supports, and facilitates management and employee training and development program initiatives to enhance organizational development; designs, develops, and implements a strategic and tactical approach for operational and organizational performance improvement. This is an in-person position located at 8500 S. Vermont, Los Angeles, CA 90044.

Examples of Duties

• Designs, develops, and facilitates training programs to meet specific learning objectives for management/staff development, organizational development, and career/workforce development programs

• Evaluates effectiveness of current training programs and identifies training needs and opportunities for all employee/management levels

• Supports the agency's strategic goals, objectives, and budget themes and delivers effective and efficient agency-wide change management initiatives

• Advises management on business process improvements and practices, workflow analysis, cycle-time, and change management

• Implements broad-based change and continuous improvement programs to determine cost saving measures and increase productivity

• Facilitates multi-disciplinary work teams, focus groups, task forces, working committees, and peer review teams to problem solve and/or evaluate Metro functions and processes to improve productivity, performance, and service excellence

• Assists senior management with the design and development of the agency-wide strategic planning process

• Assists with program and project delivery to ensure agency-wide training and development programs are delivered on-time and within budgetary guidelines

• Evaluates and monitors performance in accordance with the agency-wide strategic goals, objectives, and/or budget

• Gathers data and prepares confidential and comprehensive executive summaries and other reports

• Co-facilitates special task forces, work committees, employee/management panels, and focus groups, as required

• Researches the latest developments in management/staff training methodologies and techniques to conceptualize and develop programs that prepare all employees to be more effective and efficient in managing their daily work activities

• Develops and monitors forecasts, budgets, and financial plans for training programs and projects

• Develops, applies, and evaluates technical planning analytical methods and procedures

• Serves as subject matter expert in training and leadership development

• Supervises, trains, mentors, and motivates assigned staff

• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Education, Business Administration, Organizational Development, or a related field; Master's Degree in Education, Organizational Development, Business, or a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in strategic planning, training and development, and organizational development; some positions in this class may require specialized experience in area of assignment; experience in the public transportation industry preferred

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience communicating with senior-level management and managing cross-department collaborations including internal and external stakeholder relationships
• Experience implementing workforce development and/or training programs
• Experience with supporting and/or managing a physical facility, including data management and reporting, preferred

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Organizational development theories, practices, and principles

• Change management, including organizational design, structure, and the process of implementing and executing business strategies

• Strategic planning

• Program/project management delivery

• Talent Development processes

• Team development and team partnering

• Management consulting techniques and analyses

• Adult learning principles and instructional design

• Methods to improve efficiency and operational effectiveness

• Current trends in performance management

• Methods and procedures for data collection and analysis

• Financial, analytical, statistical, and mathematical processes and procedures

• Applicable business computer software applications, such as Microsoft Office Suite

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Conducting stand-up facilitation and instruction

• Managing multiple tasks and training programs

• Understanding team and group dynamics, including managing diverse learning styles, and facilitating and engaging participants so they strive for operational excellence

• Creating training modules

• Instructional design

• Implementing organizational strategies

• Understanding, evaluating, and recommending the most effective strategies to achieve goals

• Establishing and implementing policies and procedures

• Analyzing situations, identifying and solving problems, recommending solutions, and evaluating outcomes

• Exercising sound judgment and creativity in making decisions

• Communicating effectively orally and in writing

• Interacting professionally and maintaining effective working relationships with all levels of Metro employees and management, and external agencies, and representatives

• Supervising, training, mentoring, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Provide leadership to all levels of Metro staff, including leading large-scale change initiatives

• Liaison with public and private external agencies

• Incorporate strategic goals and/or budget themes into all training programs

• Utilize Smart Board technology

• Compile, analyze, and interpret complex data

• Inspire and motivate others

• Maintain confidentiality

• Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

• Make budgetary decisions and exercise fiscal responsibility

• Represent Metro before the public

• Read, write, speak, and understand English

Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation

• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table

• Operate a telephone or other telecommunications device and communicate through the medium

• Type and use a keyboard and mouse to perform necessary computer-based functions

• Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 6/10/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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