What You'll Be Doing

Are you ready to serve your community and support justice from behind the keyboard? If you answered 'YES', the Wake County Sheriff’s Department is seeking a passionate, tech-savvy Information Technology Technician who’s eager to make a real difference. Here, your work doesn’t just keep systems running - it keeps deputies and detention staff safe, connects critical operations and supports life-saving missions every single day. If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support services, we encourage you to apply for this exciting opportunity and join our dynamic team.

Essential Functions:

• Serve as the initial point of contact for our Deputy, Detention and Support staff, providing essential technical assistance
• Deliver exceptional customer service by addressing user inquiries and concerns promptly and professionally
• Manage multiple support tickets simultaneously to ensure efficient problem resolution
• Diagnose and resolve hardware and software issues to maintain optimal system functionality
• Demonstrate excellent communication skills and articulate technical concepts and terminology clearly to both technical and non-technical team members
• Image and configure desktop and laptop computers to meet organizational needs
• Participate in an on-call rotation to provide support as needed

About Our Team

Located in the vibrant heart of Raleigh's downtown area, part of the renowned Research Triangle region, the WCSO offers an exciting opportunity for tech enthusiasts to join our esteemed team. We take pride in our team's knowledge, dedication and esteemed reputation within the organization, making us an ideal choice for those seeking a fulfilling career in the capital city of North Carolina, a premier destination for technology organizations. The Wake County Sheriff’s Office is an equal opportunity employer and encourages candidates from all backgrounds to apply.

The Basics (Required Education and Experience)

• Associates degree in Computer Science, Information Systems, Computer Engineering or a related field
• Two years of experience in information systems support may be substituted for the degree requirement
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bachelor’s in Computer Science, Information Systems, Computer Engineering or a related field

How Will We Know You're 'The One'?

• Outstanding communication skills with the ability to effectively communicate complex information technology security concepts and terminology to both technical and non-technical personnel
• Solid understanding of customer service principles and practices
• Commitment to maintaining a high level of customer satisfaction through the delivery of departmental services

About This Position

Location: Public Safety Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon - Fri 2:15pm - 11:00pm

Hiring Range: 24.76 - 33.42

Market Range: 24.76 - 42.09

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 6/14/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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