Health Services Information Systems Specialist

The Position

HEALTH SERVICES INFORMATION SYSTEMS SPECIALIST (LBTB-2025A)

Why Join Contra Costa Health?

Contra Costa Health is offering an excellent employment opportunity for qualified individuals interested in the Health Services Information Systems Specialist position. The department is seeking to fill a variety of positions within the Information Technology Division.

Under general direction, the Health Services Information Systems Specialist provides information systems assistance to system users for computer related problems; provides application support for a variety of desktop computer equipment; helps users of existing computer systems; develops and maintains training environments and materials and provides role-based education; and performs related duties as required.

• When this role is assigned to the Identity and Access Management (IAM) team, this role is responsible for providing access and managing the entire access management lifecycle for Contra Costa County Health. This role will also require the employee to complete and receive their Epic Security certification within the first 6 months of employment.
• When this role is assigned to the Solutions team, this role is responsible for full software product lifecycle, requirements gathering, building speciations, building/installation/ maintenance of application software, data analysis and report development, provision of technical assistance to systems users, and other related duties as required.

We are looking for someone who:

• Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team.
• Shows initiative and follow-through.
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands.
• Acknowledges and respects cultural and linguistic differences of diverse populations.
• Demonstrates empathy in listening to and handling customer needs and builds a trusting rapport with customers.
• Excels at troubleshooting and using data as part of logical problem-solving process.
• Thoroughly organizes work and consistently documents work.

What you will typically be responsible for:

• Managing user accounts and permissions: create accounts, de-provision users, and complete other tasks.
• Creating reports, detailing system access and working with asset owners to perform system permission reviews.
• Enforcing company policies and procedures related to identity and access management.
• Collaborating with other IAM team members to identify and address identity and access management issues. Maintaining records & reconciliating vendors, providers and other user groups in the systems.
• Accurately codes new programs or modifies existing programs.
• Writes database queries, builds reports and dashboards and ETL programming.
• Meets with customer(s) to discuss and document requests for service.
• Creates test data and performs necessary tests to validate the accuracy of expected results of developed software.

A few reasons why you might love this job:

• Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
• Professional development funds are available for each employee.
• Offices are in the central part of the County.
• The team you would work with is full of people passionate about their jobs, constantly innovating and joyful collaborators.
• Offers a generous benefits package.

A few challenges you might face in this job:

• Staff must adapt to new and ever-changing technology.
• You may have to work under pressure and need to deliver resolutions in tight timeframes.
• Multiple divisions in projects may not have the same priorities.
• You will be responsible for managing multiple priorities in a fast-paced work environment.

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Decision Making: Choosing optimal courses of action in a timely manner
• Informing: Proactively obtaining and sharing information
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Listening: Fully comprehending spoken communication
• Presentation Skills: Formally delivering information to groups

• Writing: Communicating effectively in writing

To read the complete job description, please visit the website: www.cccounty.us/hr

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education: Possession of a high school diploma, GED proficiency or high school equivalency certificate and at least twelve (12) semester or eighteen (18) quarter units in computer science, or a closely related field from an accredited college or university.

Experience: Three (3) years of full-time, or its equivalent, experience performing information systems support, application installation and/or programming duties in a health care information systems environment.

Substitution for Education: Six (6) months of additional qualifying experience may be substituted for the required coursework in computer science.

Substitution for Experience: Possession of a current professional information technology (IT) industry certification may be substituted for up to six (6) months of the required experience. Limit one certificate for substitution.

Certification: Employees may be required to obtain and maintain vendor specific certifications on the applications supported. This certification is required within six (6) months of notification from the supervisor.

DESIRABLE QUALIFICATIONS

• Knowledge of Identity and Access Management (IAM) principals and best practices - e.g. provisioning, de-provisioning, least-privilege, data owners
• Experience with core technologies used within the environment - e.g. Windows Active Directory, Outlook, Office 365, EPIC. Proficient in Microsoft Excel and Word.
• At least two years of experience in identity and access management or a related field.
• Three years of experience with the Health Service Desk as a technician
• At least one year of full-time experience performing software applications programming, preferably in a health services environment.
• Knowledge and experience using MS development tools, C# and MS SQL.
• Ability to program and write complex reports using SSRS and MS SQL.

Selection Process

Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Oral Interview: The oral interview will measure candidates' competencies as they relate to the job. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. These may include, but are not limited to: Self-Management, Delivering Results, Oral Communication, Critical Thinking, Establishing Credibility, and Customer Focus. (Weighted 100%) Tentatively scheduled for the week of June 16, 2025.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 6/8/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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