Customer Service Specialist

City of Kansas City, MO
Kansas City, Missouri United States  View Map
Posted: May 14, 2025
  • Salary: $19.27-$29.39/hour USD
  • Full Time
  • Customer Service
  • Job Description

    Full-time position available with the City Planning & Development Department, Permits Division located at 414 East 12th Street
    Salary Range: $19.27-$29.39/hour
    Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework available 1 day per week after completion of 6-month probationary period.
    Application Deadline Date: May 27, 2025


    Responsibilities

    • Prepares inspection reports for field inspection staff.
    • Provides radio support for field staff, contacts utility companies for release of utilities upon completion of inspections.
    • Contacts utility companies for release of utilities upon completion of inspections.
    • Serves as the receptionist for permit customers and citizens visiting the permit center.
    • Provides information to walk-in customers and other City Departments regarding City Planning permitting procedures.
    • Reviews customer requests for project status and provides information regarding processes.



    Qualifications

    REQUIRES high school graduation and 3 years of public or private sector experience in customer service work at the level of Customer Service Representative or higher; OR an equivalent combination of education and responsible customer service experience at the level of Customer Service Representative or higher.

  • ABOUT THE COMPANY

    • City of Kansas City
    • City of Kansas City

    Kansas City, Missouri is a growing, world-class community of just over 500,000 residents that serves as the central hub for a thriving bi-state, 18-county metropolitan area of 2.5 million residents. The City is governed by a 13-member City Council and Mayor that appoint a City Manager to oversee a municipal organization with over 4,000 employees, 16 departments, and a total annual operating and capital budget exceeding $1 billion. A diverse and culturally rich community located at the confluence of the Kansas and Missouri Rivers, KC is known for its long traditions as the home of spectacular BBQ, jazz, beautiful boulevards, fountains, and parks. Kansas City boasts celebrated cultural traditions including jazz; theater, and history, including the Negro Leagues Baseball Museum. Kansas City is also the proud home of professional sports teams including the ChiefsRoyals and Sporting KC, and has served as host of several NCAA tournaments over recent years. The City is generally recognized as one of the most livable cities in America and looks forward to showcasing our city on the national and world stage as host of the 2023 NFL Draft and the 2026 World Cup. The City of Kansas City, MO seeks to attract and retain a qualified and progressive workforce to provide high-quality services to Kansas City, MO residents and visitors.

    Be a part of the team that helps run our great city. View our current opportunities under Careers or click here: www.kcmo.gov/jobs to apply today.

     

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Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.