Transportation Mobility Service Officer Lead (Reserved for TPW Employees Only)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus five (5) years of experience in public/municipal code enforcement or in a related field.

Licenses and Certifications Required:

• Valid Texas Class C Driver License.
• CPR certification.

Physical Requirements:

• Requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic.

Notes to Applicants
About Us:
The Austin Transportation and Public Works Department ( TPW ) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

The Opportunity:

The Transportation Mobility Service Officer Lead acts as a lead to other Mobility Service Officers, schedules shifts, works with officers to resolve difficult customer conflicts, trains employees in parking and ground transportation code regulations, issuing citations, conflict resolutions, and in handling court appearances. This position requires excellent people skills. This position requires applicants with good moral standards to work with the public to enforce parking enforcement laws and city codes. Driving record will be evaluated to ensure it meets the City’s Safety Driving Record Standards.

To watch a video about Austin Transportation and Public Works, click here.

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:
A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Driving Requirement:

This position requires a Valid Class “C” Texas Driver License or the ability to acquire one by your hire date. Applicants must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Transportation and Public Works Department with the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin Transportation and Public Works Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

Education Verification:
If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.

Assessment:
This position may require a skills assessment.

Close Job Posting:
Department may close the job posting at any time after 7 days.

Video Conferencing Software Technology:
Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

PLEASE NOTE : Austin Transportation and Public Works positions are not at 100% remote operation. If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in office and remotely.


Office Location Notes:
Office location is subject to change based on department needs and programs.
Pay Range
$24.89 - $29.18

Hours
Wednesday - Friday: 1:30 p.m. - 12:00 a.m.

Alternating Saturdays: 10:00 a.m. - 8:30 p.m. / 1:30 p.m. - 12:00 a.m.
Job Close Date 05/19/2025 Type of Posting Departmental Only Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1111 Rio Grande St, Austin, Texas 78701 Preferred Qualifications
Preferred Experience:

• Excellent supervisory and communication skills.
• Experience leading, training, and coaching employees.
• Experience providing feedback and corrective action to employees.
• Experience resolving difficult situations and interacting with hostile and irate customers.
• Experience working with law enforcement.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Leads the work of Mobility Service Officers by assigning, scheduling, and assessing work; provides technical direction, determines priorities, and assesses the training needs of staff. Performs traffic control activities, patrolling duties, immobilizes and impounds vehicles, and other duties performed by Transportation Mobility Service Officers. Enforces and interprets transportation code and parking regulations and issues citations for violations of state and city laws and ordinances; immobilizes or impounds vehicles. Prepares and maintains performance records and documentation. Analyzes daily operations and provides recommendations for developing parking and traffic control strategies. Responds to and investigates incidents and complaints from the public, researches ticket complaints, testifies in court, and completes probable cause affidavits to assist in prosecution of transportation and parking violations. Responds to minor traffic collisions to direct and expedite the flow of traffic. May provide basic first aid. Responds to and handles escalated and difficult situations and resolves parking disputes. Monitors and reports major thoroughfares and intersections throughout the City to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting and investigating mobility issues. Reports or remedies roadway hazards that impede the normal traffic flow. Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences. Reviews and verifies authorization to use City right-of-way.

Responsibilities- Supervision and/or Leadership Exercised:

• Provides leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of State and City laws and ordinances, municipal codes, and regulations.
• Knowledge of City and departmental policies and procedures.
• Knowledge of City streets and places of interest.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and difficult and uncertain situations.
• Skill in data analysis and problem solving.
• Skill in responding calmly to emergency situations.
• Skill in effective oral and written communication.
• Skill in using computers and related software.
• Skill in the use of hand tools and measuring devices.
• Ability to write complete, accurate, and timely reports.
• Ability to testify in court regarding facts in contested citation.
• Ability to safely direct traffic.
• Ability to read, interpret, and apply state and city laws and ordinances, as well as city and department policies and procedures.
• Ability to exercise discretion in issuance of citations and impoundment of vehicles.
• Ability to work independently to perform a variety of regular and special assignments.
• Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
• Ability to provide minor mechanical assistance to disabled vehicles.
• Ability to deal tactfully with difficult individuals and situations.
• Ability to work outside in all kinds of inclement weather conditions.
• Ability to obtain CPR and First Aid certification.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to be certified to carry OC/pepper spray.
• Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
• Ability to handle physical requirements of the job.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are Graduation from an accredited high school or equivalent, plus five (5) years of experience in public/municipal code enforcement or in a related field. Do you meet the minimum qualifications for this position?

• yes
• no

* Briefly describe how you meet the minimum qualifications and educational requirements.
(Open Ended Question)
* Are you a current Transportation and Public Works employee?

• Yes
• No

* This position requires a Valid Texas Class C Drivers License. Do you have a Valid Texas Class C Drivers License or if selected for this position, do you have the ability to acquire a Valid Texas Class C Drivers License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic. Can you perform these duties/responsibilities with or without reasonable accommodations?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Do you have a valid CPR certification or the ability to obtain one by date of hire.

• Yes
• No

* Do you have experience in in the interpretation of regulations, laws, ordinances, statutes and municipal codes related to parking enforcement? Select the response that best fits your experience.

• Yes
• No but have other enforcement experience
• No but have public enforcement experience
• No

* Briefly describe your leadership skills and tell us why you are interested in this position?
(Open Ended Question)
* If selected for this position, the relevant work history on your application is used to determine your rate of pay. Your submission of a complete application is critical to the pay calculation. Your overall relevant experience from your employment application will be used in this calculation, not the resume or cover letter. Do you understand these statements?

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

Show more