What You'll Be Doing

The Southern Regional Center (SRC) located in Fuquay Varina, is a facility that brings an array of services to the southern portions of Wake County. The center represents a regional service delivery model that has been implemented throughout Wake County. Services from various Wake County departments (Health & Human Services, Community Services, Environmental Services, Revenue Department, Register of Deeds Department, Sheriff's Department) and various facility-based partnerships engage the community through the SRC.

We are seeking to hire a Customer Service Specialist. The Customer Service Specialist (CSS) position is responsible for administrative support at the Front desk, Reception, Medical Records, Social Services, Register of Deeds, and Revenue departments at the SRC.

The job duties of this role include:

• Assisting clients/patients with Reception and Registration
• Directing clients to proper assistance
• Utilizing the electronic document management programs for Economic Support Services and Health Clinics
• Managing charts for Health Clinics
• Handling Revenue functions, such as receiving payments, balancing cash funds, and delivering funds to the bank
• Handling gas card requests for the Transportation office and prescription pick-ups for Health Clinics and Behavioral Health providers

NOTE: If you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience (i.e. customer service, medical records, medical office)
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Fluency in Spanish
• Exceptional customer service skills
• Customer service experience in a fast-paced social service, health care or office environment
• Familiarity and experience with social services programs
• Administrative experience in a healthcare setting working with healthcare records including electronic medical records
• Cash handling experience
• Experience acting as the first point of contact for a company or agency

How Will We Know You're 'The One'?

• Excellent customer service skills
• Attention to detail and accuracy
• Ability to serve and meet the needs of a high volume of clients
• Ability to adapt quickly to a variety of changing work demands
• Ability to handle confidential and sensitive information in a professional manner
• Ability to communicate effectively and work as a member of a team
• Detailed knowledge of the programs and services that are represented at the Southern Regional Center and a basic knowledge of other county departments/programs and resources

About This Position

Location: Southrn Regional Center Fuquay-Varina, NC 27526

Employment Type: Regular

Work Schedule: Mon - Fri 8:15 am - 5:15 pm

Hiring Range: 22.48 - 26.49

Market Range: 22.48 - 30.51

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 5/14/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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