Eligibility Services Technician I

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION . The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification.

Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.

Applications and SupplementalQuestionnaireswill onlybe accepted on-line.

DESCRIPTION

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.

THE POSITION

Eligibility Services Technicians are specialists in assisting individuals, families and children enroll in or maintain health coverage and determining initial and on-going eligibility for programs such as CalFresh, General Assistance, CalWORKs and/or Medi-Cal. The current openings are in Oakland and Hayward.

There are four levels of staffing for the Eligibility Services Technician Series. Eligibility Services Technicians I-III are a flexibly-staffed class; work is expected to be performed at the Eligibility Services Technician III level, but with initial selection made at the Eligibility Services TechnicianI (or entry) level.Eligibility Services TechnicianIV represents the senior level of the series and is filled through the Alameda County Civil Service examination process.

Eligibility Services Technician Iare required to participate in specialized training classes in preparation of learning effective interviewing techniques, appropriate computerized case management and applicable Federal, State and County regulatory requirements. They are expected to flex-promote to Eligibility Services Technician II after successfully completing six months of training and the demonstration of excellent work habits and job performance. Eligibility Services TechnicianIIs are expected to maintain excellent work habits, gain work experience and demonstrate program proficiency which qualifies them to flex-promote toEligibility Services TechnicianIII after the equivalent of one year full-time service. Appointments to Eligibility Services TechnicianI and Eligibility Services TechnicianII will not be extended beyond six months and one year, respectively.

THE IDEAL CANDIDATE

The Ideal Candidate for the positions of Eligibility Service Technician I -- III is committed to providing exceptional customer service and possesses a background of performing community service or a work history in working face-to face or over-the-phone with individuals from various multi-cultural and socio-economic backgrounds. The Ideal Candidate is an effective communicator; displays excellent interpersonal skills, quickly grasps new concepts and is able to disseminate information accurately and quickly to Social Services applicants and recipients. The Ideal Candidate has well-developed work habits and exceptional skills using computers and Windows-based software. Additionally, the Ideal Candidate will be able to:

• Perform clerical work that involves independent judgment and requires accuracy and speed.

• Make accurate arithmetical computations.

• Understand and follow complex oral and written directions.

• Establish and maintain cooperative working relationships with co-workers and the public.

To learn more about the exciting work of our Eligibility Service Technicians, please watch the short video below.

MINIMUM QUALIFICATIONS

Either I
Experience:

The equivalent of one year of experience in the class of Specialist Clerk I or higher in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts).

Or II
Experience:

The equivalent of one year of full-time, paid and/or volunteer general office experience, involving public contact via face-to-face or over-the-phone, interviewing and obtaining personal information from the general public.

License: Possession of a valid California Motor Vehicle Operator's license is required.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Modern office practices and procedures, including business correspondence and filing and standard office equipment operation.

Ability to:

• Communicate effectively in writing and orally.
• Establish and maintain cooperative and objective relationships with the general public, culturally diverse populations, other departments/agencies and co-workers.
• Deal impartially and with restraint in stressful situations.
• Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations.
• Perform mathematical computations accurately.
• Follow complex oral and written instructions.
• Use computers and software applications effectively
• Use office equipment such as fax, printers, copiers and scanners

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1) A review of applicants' applications and supplemental questionnaire to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2)Virtual Written Examination (Weighted Pass/Fail): A multiple-choice written test that will be weighted as qualifying only.

3)Virtual Computer Skills Assessment (Weighted Pass/Fail): A data entry accuracy test that will be weighted as qualifying only.

4)Oral Panel Interview Examination (Weighted as 100% of the final examination score):If the candidate is successful in the written and computer assessment portions of the examination process, then the candidate will be invited to participate in an oral panel interview where they will be asked about past job experiences relating to the core competencies that successful incumbents of the job possess. The candidate who passes this portion of the exam will then be scored and put into rank order. The oral panel interview examination may also serve as the hiring interview at the discretion of the hiring authority.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components .

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,https://hrs.alamedacountyca.gov.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN:


Deadline for Filing:

**5:00 PM, Tuesday, May 27, 2025

Review of Minimum Qualifications:
By June 9, 2025
Virtual Written Examination:

Week of July 7, 2025

Virtual Performance Examination:

Week of August 11, 2025

Civil Service Oral Examination:

Week of September 15, 2025

Notification of Results:

Closing Date/Time: 5/27/2025 5:00:00 PM

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• County of Alameda

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