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Job Description
Summary
Minimum Starting Salary: $15.00 per hour - Depending on Qualifications
The City of Waco Seeks
Are you a compassionate animal lover with a passion for helping others? Do you thrive in a dynamic environment where no two days are the same? If so, we have an exciting opportunity for you to join our Animal Services team as a Part-Time Customer Service Representative! In this vital role, you'll be the welcoming face and helpful voice for our community, guiding them through the adoption process, answering their animal-related questions, and ensuring the smooth operation of our shelter. You'll be a key player in finding loving homes for our furry friends and providing support to our dedicated team. If you're ready to make a difference in the lives of animals and people, apply today!
Minimum Qualifications
Required:- H.S. Diploma or GED equivalent
- Must possess a valid Texas Driver's License
- One (1) year animal welfare or animal care experience
Position Overview
Under limited supervision; the Customer Service Representative will support guests in every manner, both on the phone, via email and in person.
Essential Functions- Assists the public with adoption outcomes and assist with general animal or shelter related questions.
- Maintains cash and fund accounts and records.
- Answers questions and inquiries via phone and email and directs customers to the correct resources.
- May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
- Fills in for other operational roles as needed. This includes but is not limited to direct animal care, adoption, animal services and foster care or medical support roles.
This position is not eligible for benefits. -
ABOUT THE COMPANY
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City of Waco
Show moreWaco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County.
Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College.
The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame. Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more.
Governance and Organization
Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge.
The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million.
The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.
The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing.
With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.
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