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Job Description
Job Summary
We are seeking a motivated and detail-oriented Entry-Level Network Support Technician. This position is ideal for individuals looking to start their career in IT, with opportunities for growth within the organization.
Essential Job Functions- Provide first-tier support for network and desktop issues, including hardware and software troubleshooting.
- Assist users with network connectivity problems and other IT-related concerns.
- Install, configure, and maintain desktop computers, laptops, and peripherals.
- Monitor and respond to help desk tickets in a timely manner.
- Document issues and resolutions in the ticketing system.
- Participate in routine maintenance and upgrades of network systems.
- Assist in the setup of new workstations and network devices.
- Collaborate with senior IT staff on complex problems.
Minimum Qualifications- Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
- Experience: Over three years up to and including five years.
- Licenses: Valid Texas Class C Driver’s.
- Certifications Required: A+, Network +, Server +, Security +, or ITIL certifications preferable. Ability to obtain and maintain CJIS clearance necessary to perform job duties.
Additional Information- A basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) is a plus.
- Familiarity with Windows operating systems.
- Desire to learn and grow in the IT field; pursuing certifications (e.g., CompTIA A+, Network+) is encouraged.
- Good problem-solving and communication skills.
- Ability to work independently as well as part of a team.
The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits
Closing Date/Time: 5/23/2025 5:00 PM Central - Provide first-tier support for network and desktop issues, including hardware and software troubleshooting.
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Special Instructions
5/23/2025 5:00 PM Central -
ABOUT THE COMPANY
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City of Grand Prairie
Show moreWelcome to the City of Grand Prairie! We Live Life Grand here – about 200,640 residents call Grand Prairie home, and we’re still growing. Grand Prairie is the 16th largest city in Texas and the 125th largest city in the United States, but we still have small town values. We are rated the #1 Best Place to Retire in the U.S., 2nd Happiest City in Texas, 5th Best City for First-Time Home Buyers in Texas, 7th Safest Large City in Texas, and in the Top 50 U.S. Best Place to
Raise a Family!We have attractions that draw almost 10 million visitors a year to:
- Epic Waters Indoor Water Park showcasing 80,000 square feet of year-round water fun referred to as a “cruise ship on land”
- The Summit Active Adult Center with state-of-the-art fitness training, indoor infinity edge pool with lap lanes and exercise vortex, theater, game room, sauna
- PlayGrand Adventures (10-acre, all-accessible playground) is an exciting opportunity to provide a safe and fun playground experience for all ages and abilities (open late 2019)
- Firehouse Gastro Park restaurant downtown (conversion of historic Firehouse #1)
- Lone Star Park Thoroughbred Horse Race Track
- The Theatre at Grand Prairie concert venue
- Historic Uptown Theater in downtown
- IKEA, Living Spaces and the Premium Outlet Mall
- Traders Village
- Lake Joe Pool
- Ripley’s Believe It Or Not! And Palace of Wax
- Epic Central Park, a 172-acre park with five lakes, a Grand Lawn amphitheater, trails and a water and light show
- Chicken N’ Pickle
- Bolder Adventure Park
- The Epic Arts, Fitness and Entertainment Center with $1 million in cardio and strength training equipment, indoor walking/jogging track, group fitness and more
Grand Prairie recently welcomed more than 50 new restaurants and retail stores along SH 161, and development continues at a brisk pace. The city offers a vibrant lifestyle, with the best parks in the nation, more amenities than most, affordable to affluent housing and friendly neighbors.
City employees work hard to ensure Grand Prairie is known as an organization that creates Raving Fans by delivering world-class service. Our employee family and elected officials constantly live our values, aggressively move toward our vision and are always looking for ways to make the business of running a city even better.The hard work, positive input and optimism of all our city employees all play a key role in our success. We look forward to you joining our
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