IT Senior Analyst

Full-time position available with the General Services Department, Information Technology Division located at 4800 East 63rd Street
Salary Range: $5,173-$7,759/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework schedule available after 6-month probationary period completed
Application Deadline Date: April 29, 2025


Responsibilities

Professional staff position that handles the responsibility for day-to-day operation of a virtualized server environment including multiple hosts, and dozens of VMs.

Duties and Responsibilities:

• Assists lower-level IT staff with more complex technical problems and solutions.
• Performs work under limited supervision.
• Coordinates department needs across the server environment.
• Meets business and user needs while maintaining adherence to policies and procedures.
• Ensures daily backups are completed, tested, and functional.
• Handles provision of new virtual servers and desktops as needed.
• Communicates effectively with management and stakeholders regarding any issues that affect daily functions.
• Assists in complex projects in a competent fashion.
• Maintains compliance with best practices regarding server configurations, backups, and user access.
• Performs routine patching of the ESXi hosts, virtual server and desktop operating systems, and server applications.
• Performs hardware upgrades/replacement/retirement on server and storage hardware.
• Performs product evaluation of hardware/software for feature improvements, feasibility or applicability to existing products being used by the organization.
• Provides staff training of server systems and applications, as needed.
• Maintains documentation of server systems including configuration, procedures, and other pertinent information.
• Ensures team meets weekly KPIs regarding ticket completion, server up time, etc.
• Performs daily monitoring of the health and function of server hardware, storage hardware, virtual environment, and all VMs contained therein.
• Works with users, desktop support staff, application developers, and application administrators to resolve functional issues and accommodate new needs.
• Communicates maintenance windows or other system outages to all stakeholders.
• Demonstrates a positive attitude regarding embracing change and continuous improvement.
• Works after hours and weekends, as needed, to support any down/ out of service systems and coordinate IT resources.
• Performs related work as required.
  

Qualifications

REQUIRES an accredited Bachelor's degree and 3 years of technology experience; OR an equivalent combination of qualifying education and technology experience.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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