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Job Description
Role
We are hiring for a Customer Service Engineer
Yavapai County Information Technology Services (ITS) department is seeking a Customer Service Engineer to deliver responsive, first-tier technical support and records assistance to authorized users across County departments. Ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a solid understanding of technical support procedures and record management systems.
Review class specification for Customer Service Engineer here.
Major Duties, Responsibilities- Performs service desk related support duties.
- Documents customer requests/issues and creates service desk requests.
- Resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic technical issues.
- Provides records assistance and support to both county constituents (public) and other county offices.
- Performs tasks of sorting and converting information, organizing, and preparing paper files to be scanned into digital images.
- Retrieves information from various database programs.
- Moves and lifts boxes on and off warehouse shelves.
- Drives a fully loaded cargo van for records pickup and deliveries.
- Maintains and destroys confidential documents with an industrial strength paper shredder.
- Assists researchers in finding public documents.
- Resolves customer inquiries and concerns by telephone or email.
- Performs other job-related duties as assigned.
Minimum Qualifications
Education:
High school diploma or equivalent.
Experience:
A minimum of six (6) months of customer service or general office experience.
Additional Requirements:
Must possess a valid Arizona driver’s license.
EMPLOYEE BENEFITS
Yavapai County Government offers a comprehensive employee benefits package to
Full-Time employees working 30 or more hours per week that includes but is not limited to:
• 10 Paid Holidays Per Year
• Annual Leave
• Employee Assistance Program (EAP)
• Health Care Insurance - Medical, Dental, Vision
• Life Insurance
• Long-Term & Short-Term Disability
• Retirement Plans
• Sick Leave
• Tuition Reimbursement Program
ELECTIVE COVERAGE
• 457 Deferred Compensation Program
• Dependent Health Care Insurance - Medical, Dental, Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Supplemental Life (for employees & dependents)
PLEASE NOTE
• Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked.
• Part-Time employees have limited benefits available.
• Temporary and Seasonal employees are not eligible to accrue Annual Leave.
Click here to view our benefits summary.
Closing Date/Time: 4/23/2025 5:00 PM Arizona -
ABOUT THE COMPANY
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Yavapai County
Show moreYavapai County reflects the history of the old west and the future of the new. At Yavapai County Government, we care for our community while building upon our legacy. Guided by our core values of Compassion, Integrity, Collaboration, and Innovation we uphold these values in our everyday endeavors.
Yavapai County is in northcentral Arizona, just north of Phoenix, and is one of the four original Arizona counties formed in 1864. The County, with approximately 246,191 residents, includes eight incorporated towns and cities: Prescott (county seat), Prescott Valley, Chino Valley, Jerome, Clarkdale, Sedona, Cottonwood, Camp Verde, and the newest municipality Dewey-Humboldt. The County features some of the most spectacular natural beauty in the American West with a mild climate, four beautiful and distinct seasons, and breathtaking landscapes complete with granite mountains, lakes, and rolling meadows.
As a Yavapai County Government employee, you will have the chance to work in one of 37 unique departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
We have a workforce of over 1,800 employees who are committed to enhancing the well-being of its residents and cultivating a thriving and vibrant community, making Yavapai County a wonderful place to live, work, and play.
Whether you're just starting your career or looking for a new challenge and aspire to be part of a vibrant team that values each member, we welcome you to join us in furthering our legacy and making a difference in your community. Why… because people matter!
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